Decision Making framework supported by KM activities


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Decision Making framework supported by KM activities, Research Proposal

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Decision Making framework supported by KM activities

  1. 1. MASTER IN KNOWLEDGE MANAGEMENT AND MULTIMEDIA The Hybrid Decision Making Methods Towards The Efficiency of Knowledge Management Environment Marwan Hesham Noman 1092300108
  2. 2. Overview <ul><li>Why Decision Making? </li></ul><ul><li>Decision Making Levels </li></ul><ul><li>(Harris, 1998). </li></ul><ul><li>Knowledge Management </li></ul><ul><li>Activities. </li></ul><ul><li>Decision Making Factors . </li></ul>
  3. 3. Purpose of Study <ul><li>Employees have difficulty </li></ul><ul><li>to make decisions. </li></ul><ul><li>Investigating on decision </li></ul><ul><li>making methods. </li></ul><ul><li>Relationship between KM and </li></ul><ul><li>Decision Making. </li></ul>Impact of KM strategies on decision making. (Haroon, 2007)
  4. 4. Scope of Study <ul><li>Companies from different organizational sizes. </li></ul><ul><li>Decision Making based on various industries and cultures : </li></ul><ul><li>IT industry, marketing industry, services industry, education industry and public affair industry. </li></ul><ul><li>Fresh Companies, Medium Enterprises, International Organizations & Governmental Organizations. </li></ul>
  5. 5. Analysis Criteria <ul><li>Decision Making based on multiple criteria analysis: </li></ul><ul><li>Organizations from different industries will </li></ul><ul><li>require different decision making methods (Health Canada, 2010). </li></ul><ul><li>Organization Size is one of the determinants </li></ul><ul><li>of organization culture (Hilton, 2008). </li></ul>Organization Industry Organization Culture
  6. 6. Research Questions Primary Questions Secondary Question
  7. 7. Research Objectives
  8. 8. Related Literature Review <ul><li>Business Decision Making (Bowett, 2009) </li></ul><ul><li>The Decision-Making Process. (Bowett, 2009) </li></ul>
  9. 9. Related Literature Review (2) <ul><li>Systematic Decision Making Approach (Mindtools, 2010) </li></ul>
  10. 10. Related Literature Review (3) <ul><li>CCVC Decision Making Methods (Patterson et al., 2002). </li></ul>
  11. 11. Related Literature Review (4) <ul><li>Strategic Decision Making Framework (InfoEdge, 2006). </li></ul>
  12. 12. Related Literature Review (5) <ul><li>Team Decision Making (Johnson et al., 1993). </li></ul><ul><li>Method 1: Without group discussion. </li></ul><ul><li>Method 2: By experts. </li></ul><ul><li>Method 3: By averaging individuals’ opinions. </li></ul><ul><li>Method 4: By authority. </li></ul><ul><li>Method 5: By Minority. </li></ul><ul><li>Method 6: By Majority. </li></ul><ul><li>Method 7: By consensus. </li></ul>
  13. 13. Knowledge Management Role towards Decision Making <ul><li>K nowledge Management is a very good factor of environment to support the decision making (McInerney, 2005). </li></ul><ul><li>Infrastructure enabler is the most important enabler through this research. </li></ul><ul><li>(Technological, Personalization and Socialization) KM Strategies. </li></ul><ul><li>decision making should be practiced in </li></ul><ul><li>well prepared environment (The Foundation Coalition, 2001). </li></ul>
  14. 14. Knowledge Management Role towards Decision Making (2) <ul><li>Decision Making Factors: </li></ul><ul><li>Business nature. </li></ul><ul><li>Organization culture. </li></ul><ul><li>Position responsibilities. </li></ul><ul><li>Leadership skills. </li></ul><ul><li>Experiences. </li></ul><ul><li>Employees’ commitment. </li></ul><ul><li>Organization history. </li></ul><ul><li>Emergency of the task/operation. </li></ul><ul><li>Types of decision level (tactical, strategic, operational) </li></ul>
  15. 15. Research Methodology <ul><li>Type of Research: </li></ul><ul><li>Data Collection Instrument: </li></ul><ul><li>Sampling: </li></ul><ul><li>“ The researcher only goes to those people who in his/her opinion are likely to have the required information and be willing to share it” (Kumar, 2005, p.179). </li></ul>Questionnaires + Interviews Judgmental or purposive sampling Qualitative Research
  16. 16. Research Design Research Questions Data Collection and Processing Instruments Results and Findings Decision Making Framework supported by Knowledge Management Activities Research Objectives Questionnaires Semantic Analysis Interviews
  17. 17. Research Expected Limitations <ul><li>The cooperation of the participants during Data Collection. </li></ul><ul><li>The selecting phase for the sample. </li></ul><ul><li>Data Analysis based on multiple criteria should be done very well. </li></ul><ul><li>The process of establishing the decision making framework. </li></ul>
  18. 18. Conclusion <ul><li>The literature review has discovered many methods and frameworks of decision making. </li></ul><ul><li>It also enhances the idea about how knowledge management can improve the process of decision making. </li></ul><ul><li>The questionnaire will contain several questions related to decision making process, organizations’ cultures, industries and knowledge management environment. </li></ul><ul><li>At the end, the results should pass the validity and reliability test to ensure the quality of data that will lead to the research objectives. </li></ul>
  19. 19. References [1] Bowett, R. (2009). Decision making in business, Tutrot2u [Online]. Available: [2010, November 4]. [2] Haroon, F. (2007). Role of knowledge management in the decision making process. PowerPoint presentation. Total UK, Manchester, UK. [3] Harris, R. (1998). Decision making techniques, VirtualSalt [Online]. Available: [2010, November 5]. [4] Health Canada. (2010). Decision making framework . Ottawa: Canada Science and Research Office. [5] Hilton, B. (2008). Archive for Determinants of Organizational Culture. Organizational Climate [Online]. Available: [2011, January 19]. [6] InfoEdge. (2006). Build a strategic decision making framework . Cambridge: Information Technology Research Group.  
  20. 20. References (2) [7] Kumar, R. (2005). Research methodology: A step-by-step guide for beginners ( 2nd Ed.). London: SAGE Publications Inc. [8] The Foundation Coalition. (2001). Effective decision making in teams . USA. [9] Patterson, K., Grenny, J., McMillan, R., Switzler, A., and Covey, S. (2002). Crucial conversations: tools for talking when stakes are high (1st Ed.). New York: McGraw-Hill. [10] Mind Tools Community. (2010). Introduction to decision making techniques: A systematic Approach to decision making [Online]. Available: [2010, November 8]. [11] McInerney, R. (2005). What happens when decisions must be made quickly. PowerPoint presentation. The State University of New Jersey, USA: School of Communication, Information, and Library Studies. [12] Johnson, D.W., Johnson, R.T., and Holubec, E.J. (1993). Circles of learning: Cooperation in the classroom (5th Ed.). Edina: Interaction Book Co.
  21. 21. Thank you Q&A