Technologies for Knowledge Management Applications.<br />ZAIN ISKANDAR BIN ISHAK MARWAN HESHAM<br />HERNI JUITA<br />ABDUS...
Outline<br />Introduction<br />Why Do  We Need KM Technology<br />The Role of KM Technology<br />KM Technology Framework<b...
TECHNOLOGY<br />Technology is one of the Four Pillars of KM, which supports and enables KM strategies and operations. <br ...
KM TECHNOLOGY<br /><ul><li>KM is to coordinate an organization's people, technology, processes and organizational structur...
Trying to implement a KM systems without technology is extremely difficult but the technology of itself does not make the ...
Role of Technology in Knowledge Management<br />
The main role of technology here is to help people share knowledge through common storage so as to achieve economic reuse ...
Capturing knowledge<br /><ul><li>Defining, storing, categorizing, indexing and linking digital objects corresponding to kn...
 Presenting content with sufficient flexibility to render it meaningful and applicable across multiple contexts of use</li...
Challenges:<br />Need some fair amount of start-up cost<br />Time consuming<br />Possible rejection by employees<br />Chal...
KM Technology Framework<br />
KM Technology Framework<br />
Knowledge Flows<br />Managing knowledge process into KM systems<br />- Supportive Environment.<br /><ul><li>- Connectivity...
  Various types of knowledge.
- Method of capturing Knowledge.
Tools:
- Intranets (www), Edublogs</li></li></ul><li>Information Sources<br />The opportunity to build knowledge<br />based on ou...
Information Mapping<br />To map the flow of the information before converted to knowledge<br />- Map it to an existence kn...
Intelligent Agents & Network Mining<br />Knowledge Mining & IA explores the concept of knowledge discovery processes<br />...
Intelligent systems which help us to make critical decisions, data mining and data cleansing and Intelligent DSS. Example:...
KM Tools<br />
KM Tools<br />
Component and tools of KM<br />Community of Practice – A group of person at one place and one person leading the discussio...
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KM Technologies

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KM Technologies

  1. 1. Technologies for Knowledge Management Applications.<br />ZAIN ISKANDAR BIN ISHAK MARWAN HESHAM<br />HERNI JUITA<br />ABDUSAMAD AHMAD<br />HAMADA<br />AZADEH HOSHANGI<br />
  2. 2. Outline<br />Introduction<br />Why Do We Need KM Technology<br />The Role of KM Technology<br />KM Technology Framework<br />KM Tools<br />
  3. 3. TECHNOLOGY<br />Technology is one of the Four Pillars of KM, which supports and enables KM strategies and operations. <br />(Stankosky 2005)<br />KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)<br />
  4. 4. KM TECHNOLOGY<br /><ul><li>KM is to coordinate an organization's people, technology, processes and organizational structure. (Dalkir 2005)
  5. 5. Trying to implement a KM systems without technology is extremely difficult but the technology of itself does not make the KM system work; it can facilitate and enable connections and communications but it will not make them happen. (Gamble and Blackwell, 2001)</li></li></ul><li>WHY DO WE NEED TECHNOLOGY IN KM?<br /><ul><li>All activities involved in the knowledge life cycle such as capture, organization, retrieval, distribution and maintenance are also supported by technology</li></ul>•If the culture of collaboration and knowledge sharing does not exist, adopting more technologies will not yield much benefit to a KM implementation.<br />
  6. 6. Role of Technology in Knowledge Management<br />
  7. 7. The main role of technology here is to help people share knowledge through common storage so as to achieve economic reuse of knowledge.<br />HOW?<br />
  8. 8. Capturing knowledge<br /><ul><li>Defining, storing, categorizing, indexing and linking digital objects corresponding to knowledge units</li></li></ul><li><ul><li> Searching for ("pulling") and subscribing to ("pushing") relevant content
  9. 9. Presenting content with sufficient flexibility to render it meaningful and applicable across multiple contexts of use</li></li></ul><li>Benefits:<br />Benefits:<br />Spreading knowledge would be easier<br />Decision making process can be done faster<br />Helps employees to adopt the new culture<br />
  10. 10. Challenges:<br />Need some fair amount of start-up cost<br />Time consuming<br />Possible rejection by employees<br />Challenges:<br />
  11. 11. KM Technology Framework<br />
  12. 12. KM Technology Framework<br />
  13. 13. Knowledge Flows<br />Managing knowledge process into KM systems<br />- Supportive Environment.<br /><ul><li>- Connectivity between
  14. 14. Various types of knowledge.
  15. 15. - Method of capturing Knowledge.
  16. 16. Tools:
  17. 17. - Intranets (www), Edublogs</li></li></ul><li>Information Sources<br />The opportunity to build knowledge<br />based on our sources<br />- Analyzing information through<br /> sources.<br />- Valuable knowledge.<br /><ul><li>Tools:</li></ul>- Library, Ideas room (Petronas)Brainstorming, visits, conferences<br />
  18. 18. Information Mapping<br />To map the flow of the information before converted to knowledge<br />- Map it to an existence knowledge<br />- Support the existing knowledge and/or create new knowledge<br />- labeling and presenting information<br />* Tools:<br />- Project Management, Publishing, Document Management<br />
  19. 19. Intelligent Agents & Network Mining<br />Knowledge Mining & IA explores the concept of knowledge discovery processes<br />Facilitate in searching the knowledge<br />- Enhances decision-making capability through the use of intelligent agents<br /><ul><li>Tools:
  20. 20. Intelligent systems which help us to make critical decisions, data mining and data cleansing and Intelligent DSS. Example: CIA</li></li></ul><li>Enables the exchange of information in both transfer types: Tacit and Explicit knowledge<br />- Important role to enhance the<br /> level of knowledge Management. <br />- No Exchange no sharing of knowledge.<br />- complicated and an ineffective knowledge center.<br /><ul><li>Tools:</li></ul>- conversations, Web conferencing, Digital White Board (FCM) and mind mapping<br />
  21. 21. KM Tools<br />
  22. 22. KM Tools<br />
  23. 23. Component and tools of KM<br />Community of Practice – A group of person at one place and one person leading the discussion.<br />Peer assists – “Helping hand” from experience workers<br />Brainstorming – Generate new idea, solution<br />
  24. 24.
  25. 25. Terima kasih<br />

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