THE TIPPING POINT:INCREASING LIBRARYSERVICEUSAGE AMONG STUDENTSWITH SPRINGSHARE WIDGETSMARLIESE THOMAS,USER ENGAGEMENT LIB...
WHAT’S THE POINT?Seek to increase instruction impact  • Quantity of requests from upperclassmen and    subject-specific cl...
POINT OF NEEDDistance studentsAthletes who are required to attend study halls elsewhere on campusStudents burning out o...
POINT OF CONTACTPut chat widgets EVERYWHERE!                                       Ask Us!                               ...
Embed in our link resolver landing page – Springshare reformatted script for us   Also embedded in our EBSCO Discovery Ser...
POINT OF VIEW - INSTRUCTORS
POINT OF VIEW –MOODLE CLASSROOM
POINT OF PRIDE Faculty love the idea… once they understand  what it is Section Designer is the way to go Extra benefit ...
LibChat     From 1 June – 7 November, 2012   104 from LibAnswers (Ask Us!)   38 from LibGuides   13 from Link Resolver ...
WE’VE ONLY HAD SIX MONTHS…You never know what might happen next!Thanks!Marliese Thomasmsthomas@samford.edu
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The Tipping Point: SpringyCamp November 2012

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The Tipping Point: SpringyCamp November 2012

  1. 1. THE TIPPING POINT:INCREASING LIBRARYSERVICEUSAGE AMONG STUDENTSWITH SPRINGSHARE WIDGETSMARLIESE THOMAS,USER ENGAGEMENT LIBRARIANSAMFORD UNIVERSITY@MSTHOMAS
  2. 2. WHAT’S THE POINT?Seek to increase instruction impact • Quantity of requests from upperclassmen and subject-specific classes • Quality and impact of instruction sessions with Core Curriculum studentsStrive to provide a higher level of service • Some faculty using Moodle heavily • Non-traditional students not on campus or schedules make library visits inconvenient
  3. 3. POINT OF NEEDDistance studentsAthletes who are required to attend study halls elsewhere on campusStudents burning out on tech overload
  4. 4. POINT OF CONTACTPut chat widgets EVERYWHERE!  Ask Us!  LibGuides  Moodle …and it continues.
  5. 5. Embed in our link resolver landing page – Springshare reformatted script for us Also embedded in our EBSCO Discovery Service Results List
  6. 6. POINT OF VIEW - INSTRUCTORS
  7. 7. POINT OF VIEW –MOODLE CLASSROOM
  8. 8. POINT OF PRIDE Faculty love the idea… once they understand what it is Section Designer is the way to go Extra benefit of staying part of the class communication system (true embedding) We can track usage through LibChat’s Stats referrer links
  9. 9. LibChat From 1 June – 7 November, 2012 104 from LibAnswers (Ask Us!) 38 from LibGuides 13 from Link Resolver page or EDS 2 from Moodle
  10. 10. WE’VE ONLY HAD SIX MONTHS…You never know what might happen next!Thanks!Marliese Thomasmsthomas@samford.edu

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