Make It Work - HighEdWeb Arkansas 13

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Make It Work - A primer on client services approach in higher ed. Focuses on making your client services oriented office more productive and less frustrating.

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Make It Work - HighEdWeb Arkansas 13

  1. 1. Tonya Oaks Smith http://www.time.com/time/photoessays/10questions/0,30255,1821049,00.html Make it work... A primer on the client services approach in higher ed #hewebAR Tuesday, July 30, 13
  2. 2. Shari Erwin,Aaron Rester, and Tonya Oaks Smith So it started... #hewebAR Tuesday, July 30, 13
  3. 3. Shari Erwin,Aaron Rester, and Tonya Oaks Smith When suddenly... http://www.flickr.com/photos/sazeod/131421682/#hewebAR Tuesday, July 30, 13
  4. 4. Shari Erwin,Aaron Rester, and Tonya Oaks Smith Down to business... http://www.flickr.com/photos/83551695@N00/1454499110/#hewebAR Tuesday, July 30, 13
  5. 5. Shari Erwin,Aaron Rester, and Tonya Oaks Smith We made it... http://www.thelineofbestfit.com/news/latest-news/daft-punk-not- touring-in-2013-says-rob-da-bank-115322 #hewebAR Tuesday, July 30, 13
  6. 6. But the best- laid plans... #hewebAR Tuesday, July 30, 13
  7. 7. Shari Erwin,Aaron Rester, and Tonya Oaks Smith #OMGWTFBBQ http://www.flickr.com/laurel714/8439541937/#hewebAR Tuesday, July 30, 13
  8. 8. What had happened was... #hewebAR Tuesday, July 30, 13
  9. 9. Shari Erwin,Aaron Rester, and Tonya Oaks Smith Make it work was birthed... #hewebAR Tuesday, July 30, 13
  10. 10. There’s Life Beyond the Four-Year University Shari Erwin,Aaron Rester, and Tonya Oaks Smith Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh, since there is less cleaning up to do afterward. - KurtVonnegut #hewebAR Tuesday, July 30, 13
  11. 11. Shari Erwin,Aaron Rester, and Tonya Oaks Smith Mea culpa http://www.flickr.com/photos/franciscanuniversity/5833602194/#hewebAR Tuesday, July 30, 13
  12. 12. Shari Erwin,Aaron Rester, and Tonya Oaks Smith What makes it work today? http://www.flickr.com/photos/29364131@N07/4296197021/ #hewebAR Tuesday, July 30, 13
  13. 13. @marleysmom by @radiofreegeorgy @marleysmom •Communications director at the UALR William H. Bowen School of Law •Worked as a reporter, internal comm for private company, for central communications, and the law school #shoes #positivity Photo by @radiofreegeorgy#hewebAR Tuesday, July 30, 13
  14. 14. Who are you? http://www.flickr.com/photos/highedweb/2922852848/in/photostream#hewebAR Tuesday, July 30, 13
  15. 15. And why are you here? http://www.flickr.com/photos/highedweb/5090342543/in/photostream#hewebAR Tuesday, July 30, 13
  16. 16. Client services means... http://www.flickr.com/photos/swiftconsult/3903355617/#hewebAR Tuesday, July 30, 13
  17. 17. #OMGWTFBBQ redux http://diane-mckay.livejournal.com/54670.html#hewebAR Tuesday, July 30, 13
  18. 18. Chargeback means... #hewebAR Tuesday, July 30, 13
  19. 19. I didn’t think so http://www.flickr.com/photos/50798929@N05/4776217226/#hewebAR Tuesday, July 30, 13
  20. 20. Call me... maybe? http://www.flickr.com/photos/arabarra/5171735748/#hewebAR Tuesday, July 30, 13
  21. 21. Good client? http://www.flickr.com/photos/hello_kosmos/3057629808/#hewebAR Tuesday, July 30, 13
  22. 22. Step by step... #hewebAR Tuesday, July 30, 13
  23. 23. Processes work... http://www.flickr.com/photos/57707829@N02/5356741351/#hewebAR Tuesday, July 30, 13
  24. 24. We are in the education business http://www.flickr.com/photos/70109407@N00/2097402250/#hewebAR Tuesday, July 30, 13
  25. 25. Practice makes perfect... http://www.flickr.com/photos/yunphotos/4973125140/#hewebAR Tuesday, July 30, 13
  26. 26. Oh, behave... http://www.flickr.com/photos/louisabate/4237541615/#hewebAR Tuesday, July 30, 13
  27. 27. Put on your big girl panties and get to work #hewebAR Tuesday, July 30, 13
  28. 28. #hustle S/O @joelgoodman#hewebAR Tuesday, July 30, 13
  29. 29. What is real? http://www.papermag.com/2012/05/the_real_world_20th_anniversar.php#hewebAR Tuesday, July 30, 13
  30. 30. #fail http://www.flickr.com/photos/wootness/6919873602/#hewebAR Tuesday, July 30, 13
  31. 31. Crack the whip http://www.flickr.com/photos/8skeinsofdanger/3189568678/#hewebAR Tuesday, July 30, 13
  32. 32. Remain cool headed... http://www.flickr.com/photos/moanacestari/6717639805/ #hewebAR Tuesday, July 30, 13
  33. 33. Wrapping it up http://www.flickr.com/photos/epsos/8474532085/ #hewebAR Tuesday, July 30, 13
  34. 34. You can’t always get what you want. #hewebAR Tuesday, July 30, 13
  35. 35. But what do you need? #hewebAR Tuesday, July 30, 13
  36. 36. Value your own work. #hewebAR S/O @unmarketing Tuesday, July 30, 13
  37. 37. You be a human. S/O @plautmaayan#hewebAR Tuesday, July 30, 13
  38. 38. Get with me... Tonya Oaks Smith tosmith@ualr.edu @marleysmom 501.324.9896 Through theThou, a person becomes I. Tuesday, July 30, 13

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