What’s New and What’s Next 2012                             What’s New & What’s Next                            in Employm...
What’s New and What’s Next 2012          Today’s Agenda         What Are YOU Thinking?         What’s New?         What’s ...
What’s New and What’s Next 2012   Official Disclaimer     The presentation you are about to witness should not be relied u...
What’s New and What’s Next 2012                                             WHAT ARE                                      ...
What’s New and What’s Next 2012                                             Question                                      ...
What’s New and What’s Next 2012    Which area of employment law gives you the most headaches?       Terminations          ...
What’s New and What’s Next 2012                                             Question                                      ...
Everything.
ADA ADEA Audits BenefitsDiversity EEOC EngagementFLSA FMLA Harassment HiringI9s 1099s ICE InvestigationsNLRB OFCCP OSHA Pr...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012          Question: Which of these are true?         A. Employment disputes are the #1 lega...
What’s New and What’s Next 2012          Question: Which of these are true?         A. Employment disputes are the #1 lega...
What’s New and What’s Next 2012          More More         More Enforcement: up for third straight year         More Suits...
What’s New and What’s Next 2012     What’s New? Supremes’ Greatest Hits     Pro-employee       • Retaliation Expanded     ...
What’s New and What’s Next 2012            Quarterly Litigation Index:            Are you seeing an increase in           ...
What’s New and What’s Next 2012          What’s Next? More More More         Even More Enforcement         Even More Class...
What’s New and What’s Next 2012          What’s Next? The Supremes         Health Care Reform         Outside Sales Exempt...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012                                     TWEET-O-RAMA          What celebrity was recently sued...
What’s New and What’s Next 2012           Whats New? The Latest         "Class Action Crescendo" Continues         Violati...
What’s New and What’s Next 2012           Whats Next? Hot Spots         IC Classifications         OT Classifications (esp...
What’s New and What’s Next 2012           Whats Next? Hot States         California         Illinois         Massachusetts...
What’s New and What’s Next 2012                                             TWEET-O-RAMA                                  ...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012                                         TEXT-O-RAMA           In one word, whats the absol...
What’s New and What’s Next 2012  Today’s Format   Top Ten Termination                       Troubles      10. Not telling ...
What’s New and What’s Next 2012   Termination Test  Notice: Reasonable notice                  Proof: Sufficient evidence ...
Don’t do this.
What’s New and What’s Next 2012                  TEXT-O-RAMA ANSWER                                             LieManpowe...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012  Today’s Format   What’s New?     70% Violate IT Policies     Record 65% Reported Bad Work...
What’s New and What’s Next 2012         Question: Are we getting more         or less ethical?          A. More          B...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012                                     Latest Stats: Employees     62% “couldn’t live without...
What’s New and What’s Next 2012          Question: How do those about to enter          the workforce rank the following i...
What’s New and What’s Next 2012          Question: How do those about to enter          the workforce rank the following i...
What’s New and What’s Next 2012                                     Latest Stats: Employers     73% do no SM training     ...
What’s New and What’s Next 2012   How much time do you spend using social media @ work each week?                        0...
What’s New and What’s Next 2012  Today’scompany had a SM-related legal issue in  Has your Format   the past year?      Yes...
What’s New and What’s Next 2012    Tech Tips   Reasonable policy + consistent enforcement   Consider SM agreements   Train...
What’s New and What’s Next 2012     QUARTERLY INDEX     Do you currently use a social networking tool?     A. Yes     B. N...
What’s New and What’s Next 2012     QUARTERLY INDEX     What do you use most @ work?     A. Facebook     B. Google+     C....
What’s New and What’s Next 2012                                         TEXT-O-RAMA             What one word would you us...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012      What’s New?     Recess Appointments     "Ambush" Election Rules     Bigger Than the S...
What’s New and What’s Next 2012                                Facebook Firings           Don’t discipline for            ...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012           What’s New?          Record # of Claims          Final ADA Rules          Leave ...
What’s New and What’s Next 2012           Big Suits         $20M for Inflexible Leave         $8M for No Accommodation, Re...
What’s New and What’s Next 2012           What’s Next?         More Claims         “Presumed” Disabilities         Interac...
What’s New and What’s Next 2012           Job Accommodation Network                  jan.wvu.eduManpowerGroup | Thursday, ...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012       What’s New?      Record # of Claims      Nearly ½ are in the age-protected class    ...
What’s New and What’s Next 2012       Big Suits      $18M: Not What the Doctor Ordered      $3M for 3M      Age Claimant S...
What’s New and What’s Next 2012      What’s Next?       "Graying" Workforce = More Claims       New Regs = More ClaimsManp...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012       What’s New?       Is the “Mancession” Over?       GINAs Here (But Has Anyone Noticed...
What’s New and What’s Next 2012       Big Suits      $6M for "Reverse" Discrimination      $4M (x3) for Race Discriminatio...
What’s New and What’s Next 2012       What’s Next?      Unemployment Discrimination?      State Background Check Restricti...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012      What’s New?    Claims Down 26%    64% Say It’s a Problem (down from 85%)    69% of Wo...
What’s New and What’s Next 2012      What’s Next?     Big Verdicts Continue?     Execs = Big $$$     Cain Effect?ManpowerG...
What’s New and What’s Next 2012                                              What’s New                                   ...
What’s New and What’s Next 2012      What’s New?     Injuries / Illnesses Down for 8th Straight Year     Restricted Cell P...
What’s New and What’s Next 2012      What’s Next?     "Knowing Violations" = Record Fines, Jail Time     Post Annual Summa...
What’s New and What’s Next 2012                     Official 2012 Stay Out Of Jail                                    ACTI...
What’s New and What’s Next 2012                                    2012 ACTION ITEMS            KNOW THE LAW            FO...
Love.
What’s New and What’s Next 2012                                             Next Webinar …                   Everything Yo...
What’s New and What’s Next 2012                                        marktoth.com                            @manpowerbl...
What’s New and What’s Next 2012                              THANK                            YOUManpowerGroup | Thursday,...
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What's New and What's Next in Employment Law 2012

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  • Hello everyone and welcome to What’s New & What’s Next in Employment Law for 2012! How many people do we have with us here today, Ellen? ____? WOW. Thanks so much for joining us – we really really appreciate it!Let’s dive right in …
  • Because I’m a lawyer, I have to start w/some legalese. Here’s our official disclaimer …The presentation you are about to witness should not be relied upon or construed as legal advice. For specific information on recent legal developments, particular factual situations or the effect of a particular law, the opinion of qualified legal counsel should be sought. Failure to stay awake for the remainder of this presentation could result in potentially long-lasting side-effects, including litigation headaches, recurring nightmares and/or severe gastrointestinal discomfort from having to spend too much time with lawyers.And please please please consult with your own Legal and/or HR departments before making any major changes.In other words, you can’t sue me, ManpowerGroup or anyone else based on anything you hear today. You have been warned.
  • As you can see, the diversity of responses was pretty striking. We’ll publish a more comprehensive summary of the full results on the Blawg and use the frequency of your responses to determine today’s content. So, everything you’re going to see from here on out is in response to the priorities you articulated.There were some definite themes. Here’s one …
  • What's New and What's Next in Employment Law 2012

    1. 1. What’s New and What’s Next 2012 What’s New & What’s Next in Employment Law for 2012 Mark Toth Chief Legal Officer, ManpowerGroup North America Thursday, January 26, 2012ManpowerGroup | Thursday, January 26, 2012 1
    2. 2. What’s New and What’s Next 2012 Today’s Agenda What Are YOU Thinking? What’s New? What’s Next? 2012 “Stay Out of Jail” Action Items Smartest Person in Our Audience Quiz 2012 Employment Law Tool BoxManpowerGroup | Thursday, January 26, 2012 2
    3. 3. What’s New and What’s Next 2012 Official Disclaimer The presentation you are about to witness should not be relied upon or construed as legal advice. For specific information on recent legal developments, particular factual situations or the effect of a particular law, the opinion of qualified legal counsel should be sought. Failure to stay awake for the remainder of this presentation could result in potentially long-lasting side-effects, including litigation headaches, recurring nightmares, and/or severe gastrointestinal discomfort from having to spend too much time with lawyers. Please consult with your own Legal and/or HR departments before making any major changes. You have been warned.ManpowerGroup | Thursday, January 26, 2012 3
    4. 4. What’s New and What’s Next 2012 WHAT ARE YOU THINKING?ManpowerGroup | Thursday, January 26, 2012 4
    5. 5. What’s New and What’s Next 2012 Question 01 Which area of employment law gives you the most headaches?ManpowerGroup | Thursday, January 26, 2012 5
    6. 6. What’s New and What’s Next 2012 Which area of employment law gives you the most headaches? Terminations 31% Wage & Hour 18% Medical 15% Investigations 12% Hiring 7% Litigation 6% Unions 5% Technology 3% Immigration 3% 0% 5% 10% 15% 20% 25% 30% 35%ManpowerGroup | Thursday, January 26, 2012 6
    7. 7. What’s New and What’s Next 2012 Question 02 What one workplace issue concerns you most heading into 2012?ManpowerGroup | Thursday, January 26, 2012 7
    8. 8. Everything.
    9. 9. ADA ADEA Audits BenefitsDiversity EEOC EngagementFLSA FMLA Harassment HiringI9s 1099s ICE InvestigationsNLRB OFCCP OSHA PrivacyRetaliation Retention RIFs SSATalent Technology TerminationsUC USERRA Wage & Hour WC
    10. 10. What’s New and What’s Next 2012 What’s New & What’s Next SUITSManpowerGroup | Thursday, January 26, 2012 10
    11. 11. What’s New and What’s Next 2012 Question: Which of these are true? A. Employment disputes are the #1 legal headache B. Discrimination claims are at an all-time high C. Employers win < 50% of employment suits D. 1 / 4 companies spend > $5M / year on litigation E. All of the above and much much moreManpowerGroup | Thursday, January 26, 2012 11
    12. 12. What’s New and What’s Next 2012 Question: Which of these are true? A. Employment disputes are the #1 legal headache B. Discrimination claims are at an all-time high C. Employers win < 50% of employment suits D. 1 / 4 companies spend > $5M / year on litigation E. All of the above and much much moreManpowerGroup | Thursday, January 26, 2012 12 Sources: Fulbright, EEOC, Jury Verdict Research
    13. 13. What’s New and What’s Next 2012 More More More Enforcement: up for third straight year More Suits: 1 / 5 has 50+ More Big Suits: 4 / 10 have suit seeking $20M+ More Investigations: 91% expect increase or stay same More Costs: median spend up 40% to $1.4MManpowerGroup | Thursday, January 26, 2012 13 Sources: Fulbright, Seyfarth Shaw
    14. 14. What’s New and What’s Next 2012 What’s New? Supremes’ Greatest Hits Pro-employee • Retaliation Expanded • Beware the “Cat’s Paw” Pro-employer • Nationwide Class Action Restricted • Churches Don’t Have to Hire Atheists • Class Waivers Are OK (Or Are They?)ManpowerGroup | Thursday, January 26, 2012 14
    15. 15. What’s New and What’s Next 2012 Quarterly Litigation Index: Are you seeing an increase in employment law claims? A. Yes, substantial increase B. Yes, moderate increase C. No change D. No, moderate decrease E. No, substantial decreaseManpowerGroup | Thursday, January 26, 2012 15
    16. 16. What’s New and What’s Next 2012 What’s Next? More More More Even More Enforcement Even More Class Actions Even More $$$ManpowerGroup | Thursday, January 26, 2012 16
    17. 17. What’s New and What’s Next 2012 What’s Next? The Supremes Health Care Reform Outside Sales Exemption ERISA Denial of Benefits StandardManpowerGroup | Thursday, January 26, 2012 17
    18. 18. What’s New and What’s Next 2012 What’s New & What’s Next WAGE & HOURManpowerGroup | Thursday, January 26, 2012 18
    19. 19. What’s New and What’s Next 2012 TWEET-O-RAMA What celebrity was recently sued for a plethora of wage and hour violations? @manpowerblawgManpowerGroup | Thursday, January 26, 2012 19
    20. 20. What’s New and What’s Next 2012 Whats New? The Latest "Class Action Crescendo" Continues Violations in 73% of Actions DOL Timesheet App IC "Amnesty" Jail for Violators Dont Mess with HRManpowerGroup | Thursday, January 26, 2012 20 Sources: Department of Labor, Seyfarth Shaw
    21. 21. What’s New and What’s Next 2012 Whats Next? Hot Spots IC Classifications OT Classifications (especially Administrative) Work @ Home Pre-shift “Work” (Donning/Doffing, Logon/Logoff)ManpowerGroup | Thursday, January 26, 2012 21
    22. 22. What’s New and What’s Next 2012 Whats Next? Hot States California Illinois Massachusetts Minnesota New Jersey New York Pennsylvania WashingtonManpowerGroup | Thursday, January 26, 2012 22 Source: Seyfarth Shaw
    23. 23. What’s New and What’s Next 2012 TWEET-O-RAMA Lady GagaManpowerGroup | Thursday, January 26, 2012 23
    24. 24. What’s New and What’s Next 2012 What’s New & What’s Next TERMINATIONSManpowerGroup | Thursday, January 26, 2012 24
    25. 25. What’s New and What’s Next 2012 TEXT-O-RAMA In one word, whats the absolute #1 thing you can do to get fired fast? 414/899-0126ManpowerGroup | Thursday, January 26, 2012 25
    26. 26. What’s New and What’s Next 2012 Today’s Format Top Ten Termination Troubles 10. Not telling real reasons 9. Poorly planned termination meeting 8. Ignoring policies and contracts 7. Bad post-termination communication 6. Ignoring past practice 5. Emotion instead of facts 4. Not getting a release 3. Inadequate documentation 2. Not treating with dignity and respect 1. NOT firing someone who should be firedManpowerGroup | Thursday, January 26, 2012 26
    27. 27. What’s New and What’s Next 2012 Termination Test Notice: Reasonable notice Proof: Sufficient evidence of consequences? that guilty as charged? Rule: Related to (a) efficient and safe operations and Consistency: Rule (b) performance company consistently applied to all? should reasonably expect? Penalty: Punishment fit the Investigation: Full, fair and crime, considering (a) timely? seriousness of offense and (b) service record?ManpowerGroup | Thursday, January 26, 2012 27
    28. 28. Don’t do this.
    29. 29. What’s New and What’s Next 2012 TEXT-O-RAMA ANSWER LieManpowerGroup | Thursday, January 26, 2012 29
    30. 30. What’s New and What’s Next 2012 What’s New & What’s Next EthicsManpowerGroup | Thursday, January 26, 2012 30
    31. 31. What’s New and What’s Next 2012 Today’s Format What’s New? 70% Violate IT Policies Record 65% Reported Bad Workplace Behavior 13% Pressured to Break the Rules (up 63%) 22% Faced Retaliation (up 47%) “You’re Fired”: CEOs, HR, Even LegendsManpowerGroup | Thursday, January 26, 2012 31 Sources: Cisco, Ethics Resource Center
    32. 32. What’s New and What’s Next 2012 Question: Are we getting more or less ethical? A. More B. Same C. LessManpowerGroup | Thursday, January 26, 2012 32
    33. 33. What’s New and What’s Next 2012 What’s New & What’s Next TECHNOLOGYManpowerGroup | Thursday, January 26, 2012 33
    34. 34. What’s New and What’s Next 2012 Latest Stats: Employees 62% “couldn’t live without the Internet” 53% would rather lose nose than Facebook 45% would swap pay for SM access 32% rate Internet as important as water, food, air & shelter 29% access X-rated sites 28% have posted work-related photos 22% have posted / tweeted about a co-worker 21% would turn down a job if unsocialManpowerGroup | Thursday, January 26, 2012 34 Sources: Cisco, Pew Research Center, McCann WorldGroup, Nielsen, DLA Piper
    35. 35. What’s New and What’s Next 2012 Question: How do those about to enter the workforce rank the following in order of importance? A. Social Activities, Romance, Music, Internet B. Internet, Social Activities, Romance, Music C. Music, Social Activities, Internet, Romance D. Romance, Internet, Music, Social ActivitiesManpowerGroup | Thursday, January 26, 2012 35
    36. 36. What’s New and What’s Next 2012 Question: How do those about to enter the workforce rank the following in order of importance? A. Social Activities, Romance, Music, Internet B. Internet, Social Activities, Romance, Music C. Music, Social Activities, Internet, Romance D. Romance, Internet, Music, Social ActivitiesManpowerGroup | Thursday, January 26, 2012 36 Source: Cisco
    37. 37. What’s New and What’s Next 2012 Latest Stats: Employers 73% do no SM training 68% monitor internet activity 58% say SM benefits outweigh risks 56% block access to some sites 45% use SM to screen 31% have disciplined for postings about employer 25% have disciplined for excessive SM use 19% ban SMManpowerGroup | Thursday, January 26, 2012 37 Sources: SHRM, Mindflash, Clearswift, DLA Piper, Cisco
    38. 38. What’s New and What’s Next 2012 How much time do you spend using social media @ work each week? 0 minutes 32% 1 to 30 minutes 35% 31 to 60 minutes 13% 1 to 2 hours 9% 3 to 5 hours 6% 6 to 10 hours 8% More than 10 hours 1% 0% 5% 10% 15% 20% 25% 30% 35% 40%ManpowerGroup | Thursday, January 26, 2012 38
    39. 39. What’s New and What’s Next 2012 Today’scompany had a SM-related legal issue in Has your Format the past year? Yes 15% No 85% 0% 20% 40% 60% 80% 100%ManpowerGroup | Thursday, January 26, 2012 39
    40. 40. What’s New and What’s Next 2012 Tech Tips Reasonable policy + consistent enforcement Consider SM agreements Train employees Don’t “friend,” intercept, steal passwords or deceive Consistent screening process: job-related Monitor SM but don’t overreactManpowerGroup | Thursday, January 26, 2012 40
    41. 41. What’s New and What’s Next 2012 QUARTERLY INDEX Do you currently use a social networking tool? A. Yes B. No C. What’s social networking?ManpowerGroup | Thursday, January 26, 2012 41
    42. 42. What’s New and What’s Next 2012 QUARTERLY INDEX What do you use most @ work? A. Facebook B. Google+ C. LinkedIn D. Twitter E. YouTubeManpowerGroup | Thursday, January 26, 2012 42
    43. 43. What’s New and What’s Next 2012 TEXT-O-RAMA What one word would you use to describe SM in today’s workplace? 414/899-0126ManpowerGroup | Thursday, January 26, 2012 43
    44. 44. What’s New and What’s Next 2012 What’s New & What’s Next NLRBManpowerGroup | Thursday, January 26, 2012 44
    45. 45. What’s New and What’s Next 2012 What’s New? Recess Appointments "Ambush" Election Rules Bigger Than the Supremes? Union Rights Posting (Or Not)? Fun with FacebookManpowerGroup | Thursday, January 26, 2012 45
    46. 46. What’s New and What’s Next 2012 Facebook Firings Don’t discipline for Be especially wary of comments about wages group comments or work conditions OK (maybe) to discipline Review policy to make for comments unrelated sure not overbroad to work conditions or out-of-dateManpowerGroup | Thursday, January 26, 2012 46
    47. 47. What’s New and What’s Next 2012 What’s New & What’s Next ADAManpowerGroup | Thursday, January 26, 2012 47
    48. 48. What’s New and What’s Next 2012 What’s New? Record # of Claims Final ADA Rules Leave Policy Scrutiny OFCCP 7% ProposalManpowerGroup | Thursday, January 26, 2012 48
    49. 49. What’s New and What’s Next 2012 Big Suits $20M for Inflexible Leave $8M for No Accommodation, Retaliation $3M for No Accommodation, Retaliation $2.6M for No Accommodation, Retaliation A $1.39 Bag of Chips is Cheaper Than a LawsuitManpowerGroup | Thursday, January 26, 2012 49
    50. 50. What’s New and What’s Next 2012 What’s Next? More Claims “Presumed” Disabilities Interact, Interact, Interact Accommodate, Accommodate, AccommodateManpowerGroup | Thursday, January 26, 2012 50
    51. 51. What’s New and What’s Next 2012 Job Accommodation Network jan.wvu.eduManpowerGroup | Thursday, January 26, 2012 51
    52. 52. What’s New and What’s Next 2012 What’s New & What’s Next AGEManpowerGroup | Thursday, January 26, 2012 52
    53. 53. What’s New and What’s Next 2012 What’s New? Record # of Claims Nearly ½ are in the age-protected class 63% have faced discrimination Toughest for employers to win "Business Necessity Test" EliminatedManpowerGroup | Thursday, January 26, 2012 53 Sources: U.S. Census Bureau, Research on Aging, Jury Verdict Research
    54. 54. What’s New and What’s Next 2012 Big Suits $18M: Not What the Doctor Ordered $3M for 3M Age Claimant Says Judge "Too Old"? Just Say No to Speedo?ManpowerGroup | Thursday, January 26, 2012 54
    55. 55. What’s New and What’s Next 2012 What’s Next? "Graying" Workforce = More Claims New Regs = More ClaimsManpowerGroup | Thursday, January 26, 2012 55
    56. 56. What’s New and What’s Next 2012 What’s New & What’s Next DISCRIMINATIONManpowerGroup | Thursday, January 26, 2012 56
    57. 57. What’s New and What’s Next 2012 What’s New? Is the “Mancession” Over? GINAs Here (But Has Anyone Noticed?) VOW to Hire Heroes Act DOL Retaliation Fact SheetsManpowerGroup | Thursday, January 26, 2012 57 Sources: Bureau of Labor Statistics
    58. 58. What’s New and What’s Next 2012 Big Suits $6M for "Reverse" Discrimination $4M (x3) for Race Discrimination and Retaliation $3M for Arrest Record Discrimination Most Ironic Case of 2011 Signs of the Apocalypse? $2.6M for EEOCs "Sue First, Ask Questions Later"ManpowerGroup | Thursday, January 26, 2012 58
    59. 59. What’s New and What’s Next 2012 What’s Next? Unemployment Discrimination? State Background Check Restrictions? Paid Sick Leave? Sexual Orientation / Gender Identity? Bullying?ManpowerGroup | Thursday, January 26, 2012 59 Sources: EEOC, SHRM, Seyfarth Shaw, Fulbright
    60. 60. What’s New and What’s Next 2012 What’s New & What’s Next HARASSMENTManpowerGroup | Thursday, January 26, 2012 60
    61. 61. What’s New and What’s Next 2012 What’s New? Claims Down 26% 64% Say It’s a Problem (down from 85%) 69% of Women Say It’s a Problem (59% of Men) 24% of Women Have Been Harassed (down from 32%) 10% of Men Have Been Harassed 41% Report Harassment (up from 33%)ManpowerGroup | Thursday, January 26, 2012 61 Sources: EEOC, ABC News, Langer Research
    62. 62. What’s New and What’s Next 2012 What’s Next? Big Verdicts Continue? Execs = Big $$$ Cain Effect?ManpowerGroup | Thursday, January 26, 2012 62
    63. 63. What’s New and What’s Next 2012 What’s New & What’s Next OSHAManpowerGroup | Thursday, January 26, 2012 63
    64. 64. What’s New and What’s Next 2012 What’s New? Injuries / Illnesses Down for 8th Straight Year Restricted Cell Phone Use by CMV Drivers Winter Storms Web PageManpowerGroup | Thursday, January 26, 2012 64
    65. 65. What’s New and What’s Next 2012 What’s Next? "Knowing Violations" = Record Fines, Jail Time Post Annual Summary by February 1ManpowerGroup | Thursday, January 26, 2012 65
    66. 66. What’s New and What’s Next 2012 Official 2012 Stay Out Of Jail ACTION ITEMSManpowerGroup | Thursday, January 26, 2012 66
    67. 67. What’s New and What’s Next 2012 2012 ACTION ITEMS KNOW THE LAW FOCUS ON KEY PRIORITIES • Known violations • Systemic issues • Wage & hour (especially pre-/post-shift, donning/doffing, work @ home) • Medical leave (especially inflexible policies) • Technology (policy, training, consistent enforcement) INVESTIGATE & DOCUMENT ALL CLAIMS BEWARE RETALIATION USE THE TOOL BOXManpowerGroup | Thursday, January 26, 2012 67
    68. 68. Love.
    69. 69. What’s New and What’s Next 2012 Next Webinar … Everything You Ever Wanted to Know About ENGAGEMENT (In 60 Minutes or Less)ManpowerGroup | Thursday, January 26, 2012 69
    70. 70. What’s New and What’s Next 2012 marktoth.com @manpowerblawgManpowerGroup | Thursday, January 26, 2012 70
    71. 71. What’s New and What’s Next 2012 THANK YOUManpowerGroup | Thursday, January 26, 2012 71

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