Everything You Ever Wanted to Know About Employee Engagement                 Mark Toth                 Chief Legal Officer...
Everything About EngagementManpowerGroup | April 26, 2012                                 2
Everything About Engagement               Tweet along: #mpwebinar               Follow Mark on Twitter:               @man...
Everything About Engagement                      Official Disclaimer                      The presentation you are about t...
29%Source: Gallup
Sources: Gallup; Conference Board
Everything About Engagement                                 #1ManpowerGroup | April 26, 2012                              ...
Everything About EngagementDisengagement                    • TurnoverDangers                          • Customers        ...
Everything About EngagementTextorama                        Which department is typically414/751-0126                     ...
Everything About Engagement                                 THE             WORKOUTManpowerGroup | April 26, 2012         ...
Step 1:   CleanseManpowerGroup | April 26, 2012                       12
Everything About EngagementStop Before                      • The enemy: usYou Start                        • The problem:...
Everything About Engagement                             9 weeks                   Sources: ManpowerGroup Employment Blawg;...
Everything About Engagement                  Engagement TimeManpowerGroup | April 26, 2012                                ...
Everything About EngagementManpowerGroup | April 26, 2012   Source: SHRM                                 16
Everything About EngagementTextorama                        Which department is typically414/751-0126                     ...
Step 2:   Warm UpManpowerGroup | April 26, 2012                       18
Everything About Engagement          YOU                          on engagementManpowerGroup | April 26, 2012             ...
Everything About EngagementManpowerGroup | April 26, 2012                                 20
Everything About EngagementManpowerGroup | April 26, 2012                                 21
Everything About EngagementManpowerGroup | April 26, 2012                                 22
Step 3:   CoreManpowerGroup | April 26, 2012                    23
Everything About EngagementEngagement                       • Engagement shmengagementPast                             • L...
Everything About EngagementPoll Question                    Where does pay rank among the                                 ...
Everything About EngagementEngagement                       • Soft & fuzzy HR initiativeMyths                            •...
Everything About EngagementEngagement                       • Higher up = more engagedRealities                        • C...
Everything About Engagement                                 ENGAGEMENT =         Emotional and intellectual          commi...
Everything About EngagementManpowerGroup | April 26, 2012                                 29
Everything About EngagementPoll                             What’s the #1 thing leaders can doQuestion                    ...
Love.
Step 4:   BalanceManpowerGroup | April 26, 2012                       32
Everything About EngagementManpowerGroup | April 26, 2012                                 33
Everything About EngagementEnvision                         • Where are we going?                                 • Bold, ...
“A leader’s job is to rally people     toward a better future.”         Marcus Buckingham
Everything About EngagementTextorama                        What’s the best way for a414/751-0126                     mana...
Everything About EngagementEmpathize                        • Do you get me?                                 • Motivations...
Everything About EngagementTextorama                        What’s the best way for a414/751-0126                     mana...
Everything About EngagementEnhance                          • Where am I growing?                                 • Close ...
Everything About EngagementEmpower                          • Do you trust me?                                 • Role rele...
Everything About Engagement                                 88%                                      vs.                  ...
“The vision is really about empoweringworkers, giving them all the informationabout what’s going on so they can do alot mo...
Everything About EngagementEvaluate                         • How am I doing?                                 • Truthful a...
Everything About EngagementPoll                             Let’s say you’re taking a break atQuestion                    ...
Everything About EngagementEncourage                        • Do you appreciate me?                                 • Real...
Everything About Engagement                                 5.6:1                                  5.6:1                  ...
Everything About Engagement                                   5.6:1                                 47%                   ...
Everything About Engagement                                 5.6:1                                 70%                     ...
“Psychologists have studied reward and punishment for a century, and  the bottom line is perfectly clear:       Reward wor...
Everything About Engagement   What kind of leader are you?      Generally ignore                       Focus on           ...
Everything About EngagementManpowerGroup | April 26, 2012                                 51
Step 5:   PowerManpowerGroup | April 26, 2012                     52
Everything About Engagement                                 5.6:1                                  5xvs.                  ...
Everything About EngagementManpowerGroup | April 26, 2012                                 Source: Kenexa                  ...
Everything About Engagement                                 1.3ManpowerGroup | April 26, 2012                             ...
Everything About Engagement                                 6%ManpowerGroup | April 26, 2012                              ...
Step 6:   EnduranceManpowerGroup | April 26, 2012                         57
Everything About EngagementMake it Stick                    • Pulse                                 • Integrated          ...
Everything About Engagement                           THECOOL DOWNManpowerGroup | April 26, 2012                          ...
Everything About Engagement                                 ReflectionManpowerGroup | April 26, 2012                      ...
Everything About EngagementManpowerGroup | April 26, 2012                                 61
Love.
Everything About EngagementManpowerGroup | April 26, 2012                                 63
Everything About Engagement                                 The FutureManpowerGroup | April 26, 2012                      ...
Everything About EngagementEngagement                       • Engaged engagementFuture                           • 1 size ...
Everything About Engagement                            SupplementsManpowerGroup | April 26, 2012                          ...
Everything About EngagementSupplements                      • PPT + Notes                                 • SlideShare    ...
Everything About Engagement                                 ResultsManpowerGroup | April 26, 2012                         ...
Everything About Engagement                 48%             83%ManpowerGroup | April 26, 2012                             ...
Everything About Engagement                             CommitmentManpowerGroup | April 26, 2012                          ...
Everything About Engagement                      One thing.ManpowerGroup | April 26, 2012                                 ...
Everything About EngagementTextorama                        What ONE THING will you414/751-0126                     do to ...
Everything About Engagement                                 TestManpowerGroup | April 26, 2012                            ...
Everything About Engagement                                  marktoth.com                                 @manpowerblawg  ...
Everything About Engagement              Coming soon…         Employment Law Talk ShowManpowerGroup | April 26, 2012      ...
Everything About EngagementTell us what to                  What topics would you liketalk about                       us ...
Thank youApril 26, 2012
Everything You Ever Wanted To Know About Employee Engagement
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Everything You Ever Wanted To Know About Employee Engagement

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Everything You Ever Wanted To Know About Employee Engagement

  1. 1. Everything You Ever Wanted to Know About Employee Engagement Mark Toth Chief Legal Officer – North AmericaApril 26, 2012
  2. 2. Everything About EngagementManpowerGroup | April 26, 2012 2
  3. 3. Everything About Engagement Tweet along: #mpwebinar Follow Mark on Twitter: @manpowerblawg Find us on Facebook: facebook.com/manpowerUSManpowerGroup | April 26, 2012 3
  4. 4. Everything About Engagement Official Disclaimer The presentation you are about to witness should not be relied upon or construed as legal and/or medical advice. Failure to stay awake for the remainder of this presentation could result in potentially long-lasting side-effects, including severe disengagement, plummeting productivity, increased litigation and/or severe gastrointestinal discomfort from having to do all the work in your company because everyone else leaves. Please consult with your own HR and/or Legal departments before making any major policy and/or procedure changes. You have been warned.ManpowerGroup | April 26, 2012 4
  5. 5. 29%Source: Gallup
  6. 6. Sources: Gallup; Conference Board
  7. 7. Everything About Engagement #1ManpowerGroup | April 26, 2012 Source: SHRM 88
  8. 8. Everything About EngagementDisengagement • TurnoverDangers • Customers • Unions • Lawsuits • HealthManpowerGroup | April 26, 2012 9
  9. 9. Everything About EngagementTextorama Which department is typically414/751-0126 the least engaged? A. Sales B. HR C. Marketing D. Finance E. ITManpowerGroup | April 26, 2012 10
  10. 10. Everything About Engagement THE WORKOUTManpowerGroup | April 26, 2012 11
  11. 11. Step 1: CleanseManpowerGroup | April 26, 2012 12
  12. 12. Everything About EngagementStop Before • The enemy: usYou Start • The problem: dumb meetingsManpowerGroup | April 26, 2012 13
  13. 13. Everything About Engagement 9 weeks Sources: ManpowerGroup Employment Blawg; Verizon; InfocomManpowerGroup | April 26, 2012 1414
  14. 14. Everything About Engagement Engagement TimeManpowerGroup | April 26, 2012 15 Source: ManpowerGroup Employment Blawg
  15. 15. Everything About EngagementManpowerGroup | April 26, 2012 Source: SHRM 16
  16. 16. Everything About EngagementTextorama Which department is typically414/751-0126 the least engaged? A. Sales B. HR C. Marketing D. Finance E. ITManpowerGroup | April 26, 2012 17
  17. 17. Step 2: Warm UpManpowerGroup | April 26, 2012 18
  18. 18. Everything About Engagement YOU on engagementManpowerGroup | April 26, 2012 19
  19. 19. Everything About EngagementManpowerGroup | April 26, 2012 20
  20. 20. Everything About EngagementManpowerGroup | April 26, 2012 21
  21. 21. Everything About EngagementManpowerGroup | April 26, 2012 22
  22. 22. Step 3: CoreManpowerGroup | April 26, 2012 23
  23. 23. Everything About EngagementEngagement • Engagement shmengagementPast • Loyalty / happiness / satisfaction • Disengaged engagement • All measurement, no action • 1 size fits allManpowerGroup | April 26, 2012 24
  24. 24. Everything About EngagementPoll Question Where does pay rank among the top four engagement drivers? A. #1 B. #2 C. #3 D. #4 E. It doesn’tManpowerGroup | April 26, 2012 25
  25. 25. Everything About EngagementEngagement • Soft & fuzzy HR initiativeMyths • 1 size fits all • Survey & you’re done • HR can fix everybody • Too much engagement is badManpowerGroup | April 26, 2012 26
  26. 26. Everything About EngagementEngagement • Higher up = more engagedRealities • Closer to clients = more engaged • More tenured = more engaged • Older = more engaged • Gender = same • Centralized/decentralized = sameManpowerGroup | April 26, 2012 27
  27. 27. Everything About Engagement ENGAGEMENT = Emotional and intellectual commitment to missionManpowerGroup | April 26, 2012 28
  28. 28. Everything About EngagementManpowerGroup | April 26, 2012 29
  29. 29. Everything About EngagementPoll What’s the #1 thing leaders can doQuestion to increase employee engagement? A. Communicate clear strategy B. Manage change effectively C. Reduce inefficiency D. Show that you value employees E. Buy a yacht, golf excessively and generally ignore employeesManpowerGroup | April 26, 2012 30
  30. 30. Love.
  31. 31. Step 4: BalanceManpowerGroup | April 26, 2012 32
  32. 32. Everything About EngagementManpowerGroup | April 26, 2012 33
  33. 33. Everything About EngagementEnvision • Where are we going? • Bold, clear & inspirational • Trust or bustManpowerGroup | April 26, 2012 34
  34. 34. “A leader’s job is to rally people toward a better future.” Marcus Buckingham
  35. 35. Everything About EngagementTextorama What’s the best way for a414/751-0126 manager to engage employees? A. Have an all-day staff meeting B. Assign them stretch assignments C. Increase pay by 58% D. Have a 1-1 discussion about career development E. Make every day “Jeans Day”ManpowerGroup | April 26, 2012 36
  36. 36. Everything About EngagementEmpathize • Do you get me? • Motivations + strengths  Gaps • Know or noManpowerGroup | April 26, 2012 37
  37. 37. Everything About EngagementTextorama What’s the best way for a414/751-0126 manager to engage employees? A. Have an all-day staff meeting B. Assign them stretch assignments C. Increase pay by 58% D. Have a 1-1 discussion about career development E. Make every day “Jeans Day”ManpowerGroup | April 26, 2012 38
  38. 38. Everything About EngagementEnhance • Where am I growing? • Close gaps  Strrrrretch • Grow or goManpowerGroup | April 26, 2012 39
  39. 39. Everything About EngagementEmpower • Do you trust me? • Role relevance • Flex or wrecksManpowerGroup | April 26, 2012 40
  40. 40. Everything About Engagement 88% vs. 38%ManpowerGroup | April 26, 2012 Source: Towers Watson 4141
  41. 41. “The vision is really about empoweringworkers, giving them all the informationabout what’s going on so they can do alot more than they’ve done in the past.” Bill Gates
  42. 42. Everything About EngagementEvaluate • How am I doing? • Truthful and timely • Score or ignoreManpowerGroup | April 26, 2012 43
  43. 43. Everything About EngagementPoll Let’s say you’re taking a break atQuestion work. Which of the following is scientifically proven to boost your overall mood and productivity? A. Surfing the web B. Drinking coffee C. Taking a walk D. Praising a co-worker E. Listening to musicManpowerGroup | April 26, 2012 44
  44. 44. Everything About EngagementEncourage • Do you appreciate me? • Real, relevant, recurring • Thanks beat spanksManpowerGroup | April 26, 2012 45
  45. 45. Everything About Engagement 5.6:1 5.6:1 vs. vs. .36:1 .36:1ManpowerGroup | April 26, 2012 Source: Harvard Business Review 4646
  46. 46. Everything About Engagement 5.6:1 47% .36:1 vs.ManpowerGroup | April 26, 2012 Source: Employee Engagement 2.0 4747
  47. 47. Everything About Engagement 5.6:1 70% .36:1 vs.ManpowerGroup | April 26, 2012 Source: The Orange Revolution 4848
  48. 48. “Psychologists have studied reward and punishment for a century, and the bottom line is perfectly clear: Reward works better.” Harvard Business Review
  49. 49. Everything About Engagement What kind of leader are you? Generally ignore Focus on Focus on your employees? employee employee The chances weaknesses? strengths? they will be The chances The chances disengaged are: they will be they will be disengaged are: disengaged are: 40% 22% 1% Sources: Right Management, GallupManpowerGroup | April 26, 2012 50
  50. 50. Everything About EngagementManpowerGroup | April 26, 2012 51
  51. 51. Step 5: PowerManpowerGroup | April 26, 2012 52
  52. 52. Everything About Engagement 5.6:1 5xvs. .36:1ManpowerGroup | April 26, 2012 Source: Kenexa 5353
  53. 53. Everything About EngagementManpowerGroup | April 26, 2012 Source: Kenexa 54
  54. 54. Everything About Engagement 1.3ManpowerGroup | April 26, 2012 Source: Intuit 5555
  55. 55. Everything About Engagement 6%ManpowerGroup | April 26, 2012 Source: Towers Watson 5656
  56. 56. Step 6: EnduranceManpowerGroup | April 26, 2012 57
  57. 57. Everything About EngagementMake it Stick • Pulse • Integrated • Everyone • Dialogue • Action!ManpowerGroup | April 26, 2012 58
  58. 58. Everything About Engagement THECOOL DOWNManpowerGroup | April 26, 2012 59
  59. 59. Everything About Engagement ReflectionManpowerGroup | April 26, 2012 60
  60. 60. Everything About EngagementManpowerGroup | April 26, 2012 61
  61. 61. Love.
  62. 62. Everything About EngagementManpowerGroup | April 26, 2012 63
  63. 63. Everything About Engagement The FutureManpowerGroup | April 26, 2012 64
  64. 64. Everything About EngagementEngagement • Engaged engagementFuture • 1 size fits 1 • eNPS? • CSR? • Gaming? • ROWE?ManpowerGroup | April 26, 2012 65
  65. 65. Everything About Engagement SupplementsManpowerGroup | April 26, 2012 66
  66. 66. Everything About EngagementSupplements • PPT + Notes • SlideShare • Your Engagement Top 40 • Factoid Summary • Right ManagementManpowerGroup | April 26, 2012 67
  67. 67. Everything About Engagement ResultsManpowerGroup | April 26, 2012 68
  68. 68. Everything About Engagement 48% 83%ManpowerGroup | April 26, 2012 6969
  69. 69. Everything About Engagement CommitmentManpowerGroup | April 26, 2012 70
  70. 70. Everything About Engagement One thing.ManpowerGroup | April 26, 2012 7171
  71. 71. Everything About EngagementTextorama What ONE THING will you414/751-0126 do to improve engagement in your organization?ManpowerGroup | April 26, 2012 72
  72. 72. Everything About Engagement TestManpowerGroup | April 26, 2012 73
  73. 73. Everything About Engagement marktoth.com @manpowerblawg Interested in learning more about ManpowerGroup’s engagement capabilities? Contact: Michael Haid RIGHT MANAGEMENT SVP of Talent Management – the Americas michael.haid@right.comManpowerGroup | April 26, 2012 74
  74. 74. Everything About Engagement Coming soon… Employment Law Talk ShowManpowerGroup | April 26, 2012 75
  75. 75. Everything About EngagementTell us what to What topics would you liketalk about us to cover with our special guest stars from: A. Government B. HR C. Plaintiff law firms D. Company law firmsManpowerGroup | April 26, 2012 76
  76. 76. Thank youApril 26, 2012

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