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WORKINGTHREE
Connecting brands with people
Our mission is to help
brands have better
relationships with their
customers.
W3 IS A DIGITAL CUSTOMER
EXPERIENCE AGENCY
Customer experience is
formed through every
interaction with your
company.
Digi...
THE W3 APPROACH
Business strategy
Our work starts at the heart of your business, creating long-term solutions
that meet yo...
“Do what you do so
well that they will want
to see it again and
bring their friends”
Walt Disney
SERVICES
The customer experience expertise to help you act smart, beat your competitors and win more customers.
Strategy &...
SKILLS
The people
working on your
strategy will be
the people you
talk to everyday.
The team in the
‘back end” who
make ev...
CLIENTS
W3 ARETHOUGHT LEADERS
WITH OVER 400 PUBLISHED ARTICLES
W3 DIGITAL HEALTH-CHECK
Quickly understand where your company stands in the digital space
DIGITAL HEALTH-CHECK
What it is The process Outcomes
• Quick survey for key staff
members.
• Use the answers to design and...
workingthree.com
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Working Three - Customer Experience

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An overview of Working Three's digital customer experience services

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Working Three - Customer Experience

  1. 1. WORKINGTHREE Connecting brands with people
  2. 2. Our mission is to help brands have better relationships with their customers.
  3. 3. W3 IS A DIGITAL CUSTOMER EXPERIENCE AGENCY Customer experience is formed through every interaction with your company. Digital is now at the centre of everything. The digital experience is the customer experience. Your customers Your business Your future Brands partner with us to design and build better customer relationships that create value online. Putting your customers first does not mean putting your business second. 9 out 10 customers walk away following a poor customer experience and do business with your competitors. Working with us will make your customers happier and your business more profitable.
  4. 4. THE W3 APPROACH Business strategy Our work starts at the heart of your business, creating long-term solutions that meet your objectives and improve customer satisfaction and loyalty. Brand strategy Customer experience strategy Digital strategy & execution Understand your strategy for business success. Define the customer interactions and their expectations of your brand. Develop a plan to exceed customer expectations and increase profitability. Determine how your business will leverage technology to achieve success. We start our strategic process by applying a customer lens to these areas. Customer experience strategy, and how it will be executed in the digital space, is what we specialise in. We are not business or brand strategists We’re a customer experience and digital agency
  5. 5. “Do what you do so well that they will want to see it again and bring their friends” Walt Disney
  6. 6. SERVICES The customer experience expertise to help you act smart, beat your competitors and win more customers. Strategy & Consulting Design & Development • Align digital strategy with your business goals • Map and understand the impact of touch points • Digital customer experience & communication strategy • Innovation strategy • Segmentation & customer insights • Measure, monitor & improve • Websites • Digital campaigns • Email campaigns • Mobile & social platform applications • Content marketing • Reporting
  7. 7. SKILLS The people working on your strategy will be the people you talk to everyday. The team in the ‘back end” who make everything possible. These people think “facts are fine but insights are better”. Insights create action. This team ensures every digital touch point for your brand is engaging and well crafted. The guys who think in code. They turn a creative idea into a usable digital experience. Strategy & planning Data infrastructure Insights Creative & design Development
  8. 8. CLIENTS
  9. 9. W3 ARETHOUGHT LEADERS WITH OVER 400 PUBLISHED ARTICLES
  10. 10. W3 DIGITAL HEALTH-CHECK Quickly understand where your company stands in the digital space
  11. 11. DIGITAL HEALTH-CHECK What it is The process Outcomes • Quick survey for key staff members. • Use the answers to design and run one-on-one interviews. • Follow this up with research and analysis. • Present findings and recommendations in a workshop. • Quick wins & big opportunities identified. • A high level return on investment model. • A clear view of actions to build momentum in your business. • An assessment of opportunities in the digital space. • Quick, inexpensive & valuable. A quick way to get started on a profitable digital program
  12. 12. workingthree.com

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