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Wade Foster (CEO/Founder, Zapier) - Building Operating Cadence with Remote Teams

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This video for this talk from Business of Software Conference Europe 2018 will be published here soon: http://businessofsoftware.org/2016/07/all-talks-from-business-of-software-conferences-in-one-place-saas-software-talks/

Wade Foster and his team have built Zapier to a 160 person, fully remote business, with just a single round of seed funding. He explains why thinking outside the Silicon Valley box positioned Zapier to build a unique customer- and employee-first culture.

Wade shares how he runs meetings and designs culture at Zapier in this fascinating session from Business of Software Europe 2018.

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Wade Foster (CEO/Founder, Zapier) - Building Operating Cadence with Remote Teams

  1. 1. Building Operating Cadence with Remote Teams
  2. 2. Co-founder & CEO @ Zapier WHO AM I? Wade Foster
  3. 3. Quick Facts about Zapier HQ: The Internet 100% Remote 160 Employees 2.5M+ Users Pronunciation: Rhymes with happier!
  4. 4. PART 3 Divider
  5. 5. “I have better operating cadence with my team at (big 100% remote team) than I had with in office roles.” -CMO @ Big Remote Company
  6. 6. So how does that work?
  7. 7. Great people can overcome poor org chart or company process.
  8. 8. Sell Your Job Openings
  9. 9. Current Interview Process •• Job fit interview (30 minute phone screen) • Skills fit interview (including take home test) • Cross functional interview (new!) • Skills Survey (reference checks) • Offer
  10. 10. https://va.gov/pbi/questions.asp
  11. 11. Monthly AirBnOnboarding
  12. 12. In Person AirBnOnboarding •• Nothing routine. • How to live your values. • Build rapport with your team.
  13. 13. Weekly Staff Meetings
  14. 14. Template Posted to Slack
  15. 15. Managers Post Their Topics
  16. 16. Team Comments on Doc a Day Before
  17. 17. Summarize Yellows and Reds
  18. 18. 1 Hour Meeting Starts!
  19. 19. Welcome People To The Meeting
  20. 20. Follow Up on Previous Week Action Items
  21. 21. Dive Into Yellows and Reds
  22. 22. Log Action Items
  23. 23. Post Meeting Follow Up
  24. 24. Collect Feedback
  25. 25. Out of Time Slack Threads
  26. 26. Repeat it again next week.
  27. 27. Weekly All Hands Meeting
  28. 28. *Intros *Announcements *Main Topic *New Ideas: Financials Running Weekly All Hands
  29. 29. Weekly 1:1s
  30. 30. *Direct Reports Meeting *They start. Always. Running Weekly 1:1s
  31. 31. Weekly 30 minute pair buddy.
  32. 32. • What I did • What my team did • What’s coming next week • Unplugged Weekly Friday Updates
  33. 33. Monthly #fun-dance- party
  34. 34. Semi Annual Retreat Schedules •• Two Day Hackathon • Two Day Small Group Days • One Day Free Day • Evenings Are For Fun And Games
  35. 35. Embrace Feedback Regularly
  36. 36. How Likely Would You Recommend Zapier as a Place to Work to a Friend or Colleague?
  37. 37. Strongly Disagree Disagree Neither Agree or Disagree Agree Strongly Agree Also Likert Questions # # # # #
  38. 38. Contact wade@zapier.com
 Follow @wadefoster
 Work Together https://zapier.com/jobs/ Thank you

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