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Nick Francis | BoS USA 2022

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Nick Francis | BoS USA 2022

  1. 1. Nick Francis Co-founder & CEO of Help Scout Designing a Company for Profit & Purpose
  2. 2. Profit & Purpose
  3. 3. Capitalism took a wrong turn 50 years ago.
  4. 4. Milton Friedman Economist The New York Times, Sept, 1970 “There is one and only one social responsibility of business — to use its resources and engage in activities designed to increase its profits ...”
  5. 5. Harvard Institute of Politics, 2014 Only 19% of Americans between the ages of 19-29 call themselves capitalists, and less than half said they supported capitalism.
  6. 6. Shareholder Primacy
  7. 7. Shareholder Primacy Stakeholder Governance
  8. 8. Catalyzing Change
  9. 9. Operationalizing Stakeholder Governance at Help Scout
  10. 10. Certified B Corporations are businesses that meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.
  11. 11. Prompt What’s being done to promote and protect your company’s purpose?
  12. 12. Prompt What programs enable you to live your purpose today?
  13. 13. Prompt What programs enable you to live your purpose tomorrow?
  14. 14. Fundraising
  15. 15. Equal pay for remote workers
  16. 16. Prompt Do your company’s practices foster profit & purpose harmony?
  17. 17. Profit Purpose
  18. 18. Profit Purpose
  19. 19. @nickfrancis | helpscout.com Thank You

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