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Gareth Marlow (Founder, eqsystems.io) - Why You Should Care About Cultivating Trust

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This video for this talk from Business of Software Conference Europe 2019 will be published here soon: http://businessofsoftware.org/videos

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Gareth Marlow (Founder, eqsystems.io) - Why You Should Care About Cultivating Trust

  1. 1. follow @eqsystemsio #BoS2019 for notes on this talk
  2. 2. Humiliation Lack of respect Being excluded Lack of support Being misunderstood Confrontation Injustice
  3. 3. Perception of demand 🤨 Perception of available resources 💪
  4. 4. Perception of demand 🤨 Perception of available resources 💪 😰
  5. 5. Perception of demand 🤨 Perception of available resources 💪 😰
  6. 6. Perception of demand 🤨 Perception of available resources 💪 🤨
  7. 7. Impact Meaning Structure & Clarity Dependability Psychological Safety
  8. 8. Transparency
  9. 9. NaiveSuspicious GM
  10. 10. NaiveSuspicious GM FWRSYOPMJLGH
  11. 11. Person Needs GM Recognition JL Openness, robust debate, reliability PM Discretion with sensitive information GH Reliability, good communications RS Acknowledge mistakes YO Selflessness FW Push-back
  12. 12. High TrustLow Trust GM FWRSYOPMJLGH
  13. 13. Be brave. Build trust. @eqsystemsio #BoS2019

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