This video for this talk from Business of Software Conference Europe 2018 will be published here soon: http://businessofsoftware.org/2016/07/all-talks-from-business-of-software-conferences-in-one-place-saas-software-talks/ Carl founded his second business in 2009 with one goal: to let computers do what computers do best, so humans are free to do what they do best. This approach eventually led to Andi®, the AI platform developed by PrecisionLender, which is used within the PrecisionLender application to offer commercial bankers actionable insights at the exact moment they need it. When PrecisionLender developed Andi, they thought about Intelligence Augmentation, rather than AI. They focused on UX, customer jobs-to- be-done, and the incredible power of personification to build their most successful product. Carl will share how he came to realise as he grew PrecisionLender that a relentless focus on people, employees, and customers was the key to profitable growth. And he’s watched as the company itself has grown to over 100 people with staff turnover of just 3%.