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Bridget Harris YouCanBookMe Business of Software Conference 2017 Hiring Team

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Bridget Harris YouCanBookMe Business of Software Conference 2017 Hiring Team

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Slides from Bridget Harris, CEO, YouCanBookMe's talk at Business of Software Conference 2017 on hiring the right people.

For updates on future events and to be notified when the talks are published online: http://businessofsoftware.org/updates/

Slides from Bridget Harris, CEO, YouCanBookMe's talk at Business of Software Conference 2017 on hiring the right people.

For updates on future events and to be notified when the talks are published online: http://businessofsoftware.org/updates/

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Bridget Harris YouCanBookMe Business of Software Conference 2017 Hiring Team

  1. 1. @bridgettoday hello!
  2. 2. Who you hire will make the single biggest difference to your business.
  3. 3. who we hope we’re going to hire
  4. 4. who everyone assumes we hire
  5. 5. who we’re afraid we might hire
  6. 6. who we actually hire –yay!
  7. 7. How do you get the best people work for you?
  8. 8. Culture Processes Product Leadership
  9. 9. Your company is made up of people who spend money on building and selling products and services
  10. 10. Can you get the best people with money alone?
  11. 11. Ten startups that shut down in 2017, employed hundreds of people Burned through $1.7bn in VC
  12. 12. $1,700,000,000
  13. 13. YOU HAD ONEJOB
  14. 14. the wrong people will spend your money on the wrong things
  15. 15. Things that bear no relation to creating profit in your company you your money the wrong things
  16. 16. the right people “We wanted people that were insanely great at what they did - the neatest thing that happens is when you get a core group of ten great people, it becomes self-policing as to who they let into that group...
  17. 17. the right people ..so I consider the most important job, for someone like myself, is recruiting.”
  18. 18. “I hired the wrong guy”
  19. 19. Who you hire will make the single biggest difference to your business.
  20. 20. had no money and no people In 2010, YouCanBook.me
  21. 21. DIDN’T HIRE FIRED WENT AWOL TURNED DOWN OFFER HANDED IN NOTICE NEVER FOLLOWED UP DIDN’T APPLY WRONG FOR COMPANY CONTRACTOR POACHED
  22. 22. Why did some people never seem to get the memo?
  23. 23. Create a confidence in your culture that will attract and retain the best for your company
  24. 24. ● know thyself ● systems are your friend: culture ● systems are your friend: hiring
  25. 25. know thyself
  26. 26. Right! This is what we want to do can I get paid now? When’s lunch?
  27. 27. (we were the problem people once)
  28. 28. Create a company that you want to work for, and aim to hire people who want similar outcomes as you
  29. 29. Then document it, describe, defend it, and talk about it, share it, hire to it, fire on the lack of it, judge people on it, make decisions based on it.
  30. 30. who are we policies and procedures reviews
  31. 31. Where do people work? How much do people get paid? How do decisions get made? How many hours do people work? How does fun happen? How are people rewarded? How much do people know about how the company spends money? What are the priorities for work? Can people speak freely? Does the company allow for exceptional time off? If staff were unhappy, what would they do? Do you know what everyone thinks? Does everyone know what you think? Do people know what you stand for? How often do people work together? How do you handle crisis? Do people feel safe? How do you define performance? Where do you draw the line? Are people in your company your friends, colleagues, or a family? When do you exclude? How do you include everyone? How do you define performance? How do you define performance? Do you socialise as a team? Do you know what everyone thinks? Do people feel safe? How much do people get paid? What’s acceptable humour? Would people be able to clearly articulate what the values of the company are? Would people be able to clearly articulate what the values of the company are?
  32. 32. Do you want to work here?
  33. 33. Or here?
  34. 34. Or here?
  35. 35. contractual agreements daily task and activities project management line management team interaction salaries and benefits hiring policies and procedures performance Be able to describe every stage
  36. 36. Money accountancy revenue recognition VAT NEXUS EU Services Sales Tax dunning P&L refunds Credits recharging corporation tax local sales tax balance sheet management accounts people performance appraisal professional development training policies and procedures Grievances Profit share Salary rates disciplinary 401k health insurance unpaid leave unauthorized leave sick leave Non exempt federal workers people and money
  37. 37. 3. Give some brief examples of how you’ve demonstrated YCBM’s values over the past year. If you think there are any particular areas here where you could improve, make a note of these too. Annual appraisals
  38. 38. Annual
  39. 39. Quarterly 1-1s
  40. 40. This is the most open company I’ve ever worked for. I have never worked somewhere before where it so clear what the values of the company are. In my past jobs, I had seen things that made me feel uncomfortable, but I didn’t feel confident enough speak up - now I would.
  41. 41. Congratulations! You may now begin hiring.
  42. 42. The biggest obstacle you have to face in hiring the best talent….
  43. 43. You want that hire so bad…
  44. 44. And you want to make a decision
  45. 45. NONONONONONONONONONONONONONONONONONONONONONONONONO NONONONONONONONONONONONONONONONONONONONONONO
  46. 46. Tolerance & respect Find and share the solution Confidence in transparency Simple is beautiful Curiosity & optimism Commitment to excellence You need to hire (and fire) based on your stated values
  47. 47. On shortlisting candidates create anonymized questionnaires (track and score responses) Allow every interviewer to offer a ‘fresh pair of eyes’ on the candidate Avoid the momentum you’ve built up for yes
  48. 48. Ready to make an offer?
  49. 49. Send the referees the anonymised survey, collect quantitative responses Create a questionnaire scoring them 1-10 Before any offer, as candidate for at least 5 emails from previous colleagues / managers Look for discrepancies, follow up with both candidate and referee Use words, questions and scenarios based on your values
  50. 50. Tolerance & respect Find and share the solution Confidence in transparency Simple is beautiful Curiosity & optimism Commitment to excellence
  51. 51. “Not a fit”
  52. 52. Figure out what tribe you’re in
  53. 53. hey, know any good developers? sure, I’ll go ask around all my green friends... me too..
  54. 54. Figure out what tribe you’re in
  55. 55. …..and get out of it
  56. 56. I’m just going to code my way out of it
  57. 57. Trying to hire a rockstar developer?
  58. 58. STATUS QUO THEY LITERALLY CALLED THEMSELVES
  59. 59. Organisations listed and supported by The Linux Foundation
  60. 60. People and money determines what you do
  61. 61. “We are on a mission to... ...redefine the cup of tea...give everyone better gloves...See. Smarter....change what fish do...talk more. By listening more....open and close every door.
  62. 62. Mission statements are bulls**t
  63. 63. Nobody cares what you say
  64. 64. People care about what you do
  65. 65. People and money determines what you do
  66. 66. People and money determines your culture
  67. 67. Culture determines who you hire
  68. 68. Your Business Strategy:Culture eats Hiring for Breakfast
  69. 69. @bridgettoday

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