Alan Klement 2022

Business of Software Conference
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Alan Klement BoS 2022
Making Growth Predictable
w/ Jobs theory
More
>
Alan Klement 2022
?
Theories
predict
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
What will cause
consumers to hire
a product from us?
(If they won’t, why?)
Which products should we bring to market? how should they
be designed? What should be our go-to-market strategy?
Which products should we bring to market? how should they
be designed? What should be our go-to-market strategy?
Should we change our positioning and messaging?
Which products should we bring to market? how should they
be designed? What should be our go-to-market strategy?
Should we change our positioning and messaging?
Will a change in price, packaging, or features attract more
customers, or not?
Which products should we bring to market? how should they
be designed? What should be our go-to-market strategy?
Should we change our positioning and messaging?
Will a change in price, packaging, or features attract more
customers, or not?
When should outbound sales contact leads? What pitch
should they use?
JTBD
Theory
predicts
hiring
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
What will cause
consumers to hire
a product from us?
(If they won’t, why?)
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
How do we
construct these
predictions?
How can do lots of
predictions?
JTBD theory
Simulated Selection
+
Willingness to Hire
Hiring Process
Just enough theory
(JET)
The
Hiring
Process
The hiring process is the application of
various heuristics and decision making
processes, so the shopper can determine
their Willingness to Hire a product
Hiring
Heuristcs
Relevance-Recognition
Hiring
Heuristcs
Job to be Done
Relevance-Recognition
Hiring
Heuristcs
Job to be Done
Trust
Relevance-Recognition
Hiring
Heuristcs
Job to be Done
Trust
Use
Relevance-Recognition
Hiring
Heuristcs
Job to be Done
Trust
Use
Value for Money
Relevance-Recognition
WTH = f(rr, JTBD, u, t, vfm)
Relevance -
Recognition
How the shopper determines if the
product is relevant to them, and if
it’s new
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Useable The belief the shopper has, that they
(and others if applicable) will consume it
Trust How con
fi
dent is the shopper, that the
product will do the Job it is hired to do
“Imitate the best”
Value for
Money
How shoppers determine if the cost of
adoption"worth" the time, money, effort, and
switching costs, in comparison to other
solutions
Dreem Essential
Lifetime access to personal insights
and recommendations.
✅ Own the band
✅ Unlimited access to your data
✅ Unlimited personal recommendations
Dreem Pro
Insights, recommendations and access
to a private coach to support you.
✅ Everything from Dreem Essential
✅ Chat with your private coach
✅ Exclusive access to partner resources
(like Headspace, 23andMe, etc.)
✅ Access to the Sleep Club
+
$299 $299 + $29 per month
Job
to be
Done
A Job to be Done is the work a shopper
anticipates a product will do, to create a
new state for themselves
Alan Klement 2022
The Job to be Done
The Job to be Done
1. A JTBD is a relationship between a consumer and a product
The Job to be Done
1. A JTBD is a relationship between a consumer and a product
2. The product executes the affordance (does the job), not the consumer
The Job to be Done
1. A JTBD is a relationship between a consumer and a product
2. The product executes the affordance (does the job), not the consumer
3. Affordances can be observable or unobservable
The Job to be Done
1. A JTBD is a relationship between a consumer and a product
2. The product executes the affordance (does the job), not the consumer
3. Affordances can be observable or unobservable
4. The affordance must be executed in a way, which resolves the need
The Job to be Done
1. A JTBD is a relationship between a consumer and a product
2. The product executes the affordance (does the job), not the consumer
3. Affordances can be observable or unobservable
4. The affordance must be executed in a way, which resolves the need
5. Jobs to be Done are for good and ill
The most successful
product of all time…?
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
The Job to be Done
Understanding the di
ff
erent Jobs to be Done consumers attach to a product, enables you to predict who will / won’t hire it.
3 Different
Jobs to be
Done!
High
Med
0
Alan Klement 2022
Simulated
Selection
A method to forecast how target
shoppers will react to variations of a
product offering
Factoral
Experiment
A full factorial experiment is an
experiment whose design consists of two
or more factors, each with discrete
possible values or "levels", and whose
experimental units take on all possible
combinations of these levels across all
such factors.
Such an experiment allows the
investigator to study the effect of each
factor on the response variable, as well
as the effects of interactions between
factors on the response variable.
Factor Level(s) Response Variable
Headline Var 1
Var 2
Var 3
Relevance-Recognition
Job to be Done
Trust
Use
Value for Money
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Alan Klement 2022
Miro…
JTBD theory
Simulated Selection
+
How do we make
growth more
predictable?
Fin
1 of 68

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Alan Klement 2022

  • 1. Alan Klement BoS 2022 Making Growth Predictable w/ Jobs theory More >
  • 3. ?
  • 8. What will cause consumers to hire a product from us? (If they won’t, why?)
  • 9. Which products should we bring to market? how should they be designed? What should be our go-to-market strategy?
  • 10. Which products should we bring to market? how should they be designed? What should be our go-to-market strategy? Should we change our positioning and messaging?
  • 11. Which products should we bring to market? how should they be designed? What should be our go-to-market strategy? Should we change our positioning and messaging? Will a change in price, packaging, or features attract more customers, or not?
  • 12. Which products should we bring to market? how should they be designed? What should be our go-to-market strategy? Should we change our positioning and messaging? Will a change in price, packaging, or features attract more customers, or not? When should outbound sales contact leads? What pitch should they use?
  • 17. What will cause consumers to hire a product from us? (If they won’t, why?)
  • 23. How do we construct these predictions? How can do lots of predictions?
  • 25. Willingness to Hire Hiring Process Just enough theory (JET)
  • 26. The Hiring Process The hiring process is the application of various heuristics and decision making processes, so the shopper can determine their Willingness to Hire a product
  • 28. Hiring Heuristcs Job to be Done Relevance-Recognition
  • 29. Hiring Heuristcs Job to be Done Trust Relevance-Recognition
  • 30. Hiring Heuristcs Job to be Done Trust Use Relevance-Recognition
  • 31. Hiring Heuristcs Job to be Done Trust Use Value for Money Relevance-Recognition
  • 32. WTH = f(rr, JTBD, u, t, vfm)
  • 33. Relevance - Recognition How the shopper determines if the product is relevant to them, and if it’s new
  • 39. Useable The belief the shopper has, that they (and others if applicable) will consume it
  • 40. Trust How con fi dent is the shopper, that the product will do the Job it is hired to do
  • 42. Value for Money How shoppers determine if the cost of adoption"worth" the time, money, effort, and switching costs, in comparison to other solutions
  • 43. Dreem Essential Lifetime access to personal insights and recommendations. ✅ Own the band ✅ Unlimited access to your data ✅ Unlimited personal recommendations Dreem Pro Insights, recommendations and access to a private coach to support you. ✅ Everything from Dreem Essential ✅ Chat with your private coach ✅ Exclusive access to partner resources (like Headspace, 23andMe, etc.) ✅ Access to the Sleep Club + $299 $299 + $29 per month
  • 44. Job to be Done A Job to be Done is the work a shopper anticipates a product will do, to create a new state for themselves
  • 46. The Job to be Done
  • 47. The Job to be Done 1. A JTBD is a relationship between a consumer and a product
  • 48. The Job to be Done 1. A JTBD is a relationship between a consumer and a product 2. The product executes the affordance (does the job), not the consumer
  • 49. The Job to be Done 1. A JTBD is a relationship between a consumer and a product 2. The product executes the affordance (does the job), not the consumer 3. Affordances can be observable or unobservable
  • 50. The Job to be Done 1. A JTBD is a relationship between a consumer and a product 2. The product executes the affordance (does the job), not the consumer 3. Affordances can be observable or unobservable 4. The affordance must be executed in a way, which resolves the need
  • 51. The Job to be Done 1. A JTBD is a relationship between a consumer and a product 2. The product executes the affordance (does the job), not the consumer 3. Affordances can be observable or unobservable 4. The affordance must be executed in a way, which resolves the need 5. Jobs to be Done are for good and ill
  • 52. The most successful product of all time…?
  • 56. The Job to be Done Understanding the di ff erent Jobs to be Done consumers attach to a product, enables you to predict who will / won’t hire it.
  • 57. 3 Different Jobs to be Done! High Med 0
  • 59. Simulated Selection A method to forecast how target shoppers will react to variations of a product offering
  • 60. Factoral Experiment A full factorial experiment is an experiment whose design consists of two or more factors, each with discrete possible values or "levels", and whose experimental units take on all possible combinations of these levels across all such factors. Such an experiment allows the investigator to study the effect of each factor on the response variable, as well as the effects of interactions between factors on the response variable.
  • 61. Factor Level(s) Response Variable Headline Var 1 Var 2 Var 3 Relevance-Recognition Job to be Done Trust Use Value for Money
  • 67. JTBD theory Simulated Selection + How do we make growth more predictable?
  • 68. Fin