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Thriving in Virtual Space

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This presentation represents some of the early principles that Johanna Rothman and I are uncovering in our work with successful distributed agile software teams.

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Thriving in Virtual Space

  1. 1. THRIVING IN VIRTUAL (TEAM) SPACE MARK KILBY - OCT 2017
  2. 2. Community
 Group
 Support volunteer Mark’s distributed agile background … 2001 2003 2008 2012 2013 2016 2014 for hire consultingacrossindustries
  3. 3. What about you?
  4. 4. more info at http://remotelyagile.info / @mkilby Satellite 
 one or a few remote from team Nebula whole team dispersed Clusters team in a few locations
  5. 5. What kind of distributed teams have you worked in?
  6. 6. HOW DO WE HELP PEOPLE 
 BE SUCCESSFUL ON 
 DISTRIBUTED TEAMS?
  7. 7. PRINCIPLES 
 OVER 
 PRACTICES & TOOLS
  8. 8. PRINCIPLES 
 OVER 
 PRACTICES & TOOLS IN COLLABORATION WITH …
  9. 9. Principle 1: 
 Pervasive Communication WHY before WHAT Delegate “How” - don’t tell the teams what to do Assume multiple communication / learning styles to absorb new information Broadcast over the right number of channels Consider “timing” across different channels © 2017 Mark Kilby and Johanna Rothman
  10. 10. Facilitators need multiple tools and techniques Back Channel - always have all hailing frequencies open (chat); someone should always monitor Buddy System - each remote person has a “buddy” in the room to make sure they are connected to the team (paired communication) Co-Pilot – someone at another location that can help you coordinate the whole team (paired facilitation) more info at http://remotelyagile.info / @mkilby
  11. 11. Principle 2: 
 Assume Good Intent Trust is reciprocal and earned Trust has a financial impact It is difficult to trust unless… we can see demonstrations of 
 trustworthiness (competency, 
 honesty, reliability) 
 see http://bit.ly/distributedtrust we know their natural tendencies
  12. 12. Learning natural tendencies within a team EaseofAdoption Time to Introduce easy more 
 difficult 1-2 hours week weeks or months DISC MBTI Strength Finder 2.0 Compass exercise (diy)
  13. 13. North: Acting - “Let’s do it;” Likes to act, try things, plunge in. South: Caring - likes to know that everyone’s feelings have been taken into consideration and that their voices have been heard before acting East: Speculating - likes to look at the big picture and the possibilities before acting West: Paying attention to detail - likes to know who, what, when, where and why before acting
  14. 14. Learning natural tendencies within a team EaseofAdoption Time to Introduce easy more 
 difficult 1-2 hours week weeks or months DISC MBTI Strength Finder 2.0 Compass exercise (diy) Liftoffs (diy) Other benefits - shared vision, 
 working agreements? © Mark Kilby 2017
  15. 15. Principle 3: Rhythm Whether time-boxed (e.g., Scrum, XP) or in Flow (Kanban), all teams have a rhythm Encourage the team to decide their rhythms as they form Encourage the team to change their rhythm when retrospectives indicate they are not “keeping a beat” © 2017 Mark Kilby and Johanna Rothman
  16. 16. Principle 4: 
 Adaptability & Resilience Can individuals quickly adjust to meet a goal? Can teams quickly adjust to meet a goal? Can the organization quickly adjust on goals or approach? How resilient is the individual / team / organization to hardship? Can the organization provide an “adaptive environment”? i.e., how much can team control their workspace? © 2017 Mark Kilby and Johanna Rothman
  17. 17. Checking Adaptability & Resilience Example - Communication How many communications tools are available to the team? Which are primary and which are backups? Can anyone on the team start a new communication channel at any time? Example - Facilitation Can anyone on the team facilitate any ceremony? (backlog refinement, planning, standup, review, retrospective) © 2017 Mark Kilby and Johanna Rothman
  18. 18. Maybe time for 1-2 questions?
  19. 19. Principle 5: 
 Pervasive Collaboration Deep Focus can be important, but … Pervasive Collaboration can help you explore problems and solutions faster © 2017 Mark Kilby and Johanna Rothman
  20. 20. Distributed Collaboration Limits? © 2017 Mark Kilby and Johanna Rothman
  21. 21. Distributed Collaboration Limits? © 2017 Mark Kilby and Johanna Rothman
  22. 22. Distributed Collaboration Limits? © 2017 Mark Kilby and Johanna Rothman
  23. 23. Principle 6: 
 Continuous Improvement Change leaders should model improvement first Then focus on the team Works with rhythm principle Examples: Personal - Improvement Days / Mentoring Team - Retrospective / Training / Meetups © 2017 Mark Kilby and Johanna Rothman
  24. 24. Principle 7: 
 Transparency at all Levels Keep team spaces as open as possible “ask questions in public” get multiple solutions you may help educate others with your question public appreciations and mea culpas get to know each other & interests: 1:1s, lean coffees, “guilds”, open lounge, meetups in person (team vs workgroup) © 2017 Mark Kilby and Johanna Rothman
  25. 25. WHAT TO LOOK FOR IN HIRING VIRTUAL TEAM MEMBERS?
  26. 26. WHO DRIVES THE HIRING PROCESS ON DISTRIBUTED TEAMS?
  27. 27. EVERYONE
  28. 28. Can the candidate … ? Quickly collaborate with a (hiring) team of peers and managers Can they adapt to different schedules? Work synchronously and asynchronously? Do they adapt from one interview to the next? Is there a rhythm to their communication? Are they transparent with their history and experience and why they are seeking new opportunities? © 2017 Mark Kilby and Johanna Rothman
  29. 29. HOW DO YOU KNOW A DISTRIBUTED TEAM IS RIGHT FOR YOU?
  30. 30. DO YOU HAVE CHOICE?
  31. 31. Can you work within these principles? What about your team? Company? Pervasive Communication Assume Good Intent Rhythm Adaptability & Resilience Pervasive Collaboration Continuous Improvement (self then team) Transparency at All Levels text © 2017 Mark Kilby and Johanna Rothman
  32. 32. Some distributed teams 
 can look odd
  33. 33. or they have shiny new tools
  34. 34. Focus on principles to get your 
 distributed team on the right course
  35. 35. Thanks! Questions? more info at 
 http://remotelyagile.info
 http://markkilby.com 
 
 @mkilby http://worldretroday.com
  36. 36. References 
 (in order of mention) - Paul J. Zak - Trust Factor: The Science of Creating High-Performance Companies – January 17, 2017 - https://www.amazon.com/Trust-Factor-Creating-High-Performance-Companies/dp/0814437664 - Mark Kilby, Presentation - Do I Trust What I Can't See? Successful Distributed Teams - http://bit.ly/ distributedtrust - DISC vs MBTI assessments. https://coachfederation.org/blog/index.php/8211/ - Strengthfinder 2.0 - https://www.gallupstrengthscenter.com/ - Compass exercise adapted for online teams from “A Simple Exercise to Strengthen Emotional Intelligence in Teams” KQED Mindshift https://ww2.kqed.org/mindshift/2015/06/22/a-simple-exercise-to-strengthen- emotional-intelligence-in-teams/ - Play Prelude for forming virtual teams http://www.playprelude.com/ - Liftoff: Start and Sustain Successful Agile Teams, 2nd ed. https://pragprog.com/book/liftoff/liftoff-second- edition - All remaining material (c) 2017 Mark Kilby and Johanna Rothman - for more information see http:// remotelyagile.info and https://www.jrothman.com/
  37. 37. Photo credits (in order of appearance) - starry sky (title slide). Mitchell Hollander on unsplash.com - https://commons.wikimedia.org/wiki/ File:Airman_1st_Class_Matthew_Hickle_instructs_a_plane_to_land_while_comp leting_a_simulation_on_the_Tower_Simulation_System.jpg - Public Domain - https://commons.wikimedia.org/wiki/ File:ISS-47_Tim_Kopra_on_a_Laptop_in_the_Zvezda_Service_Module.jpg - Public Domain - https://www.nasa.gov/sites/default/files/styles/full_width_feature/public/ iss036e006695.jpg - Public Domain - Satellite.https://commons.wikimedia.org/wiki/File:Navstar-2F.jpg - Public Domain. - Crab Nebula.https://en.wikipedia.org/wiki/Nebula#/media/File:Crab_Nebula.jpg - Public Domain. - The Pleiades, an open star cluster. Public Domain. https://en.wikipedia.org/wiki/ Lists_of_astronomical_objects#/media/File:Pleiades_large.jpg - https://commons.wikimedia.org/wiki/File:Hohmann_transfer_orbit.png - under the Creative Commons Attribution-Share Alike 2.5 Generic license. - Space station concept - https://www.nasa.gov/sites/default/files/ arc-15570-1_160554main_jsc2006e43519_high.jpg - Public Domain - Organize Your Distributed Team with Johanna Rothman - https:// www.collaborationsuperpowers.com/organize-distributed-team-johanna-rothman/ - used with permission from Lisette Sutherland - Uhura / Star Trek https://www.flickr.com/photos/x-ray_delta_one/ 12263923206 (CC BY-NC-SA 2.0) - Buddy System for -6 PLSS, Apollo 14 press kit. https:// www.hq.nasa.gov/alsj/a14/a14pk_buddy_system_en.jpg - Public Domain. - Gemini astronauts. https://www.nasa.gov/sites/default/files/images/ 258507main_s66-44601_full.jpg - Public Domain. - https://dribbble.com/shots/3167286-Users-Icon-Free-PSD - https://upload.wikimedia.org/wikipedia/commons/f/fd/ STS-128_MCC_space_station_flight_control_room.jpg - Public Domain. Star Trek cast at NASA Dryden - https://www.nasa.gov/sites/ default/files/thumbnails/image/ec76-5806.jpg - Public domain - SpaceX CRS-8 first stage landing - https://www.flickr.com/photos/ spacex/25788014884/ - Public Domain. - SpaceX JCSAT-14 Launch - https://www.flickr.com/photos/spacex/ 26751237322/ - Public Domain.

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