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Agile distributed teams oxymoron or option

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Overview of key principles for supporting agile distributed teams. For DAWSVCON on Jan 26, 2018.

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Agile distributed teams oxymoron or option

  1. 1. AGILE DISTRIBUTED TEAMS: OXYMORON OR OPTION? MARK KILBY - JAN 2018 - DAWSVCON
  2. 2. Community
 Group
 Support volunteer Mark’s distributed agile background … 2001 2003 2008 2012 2013 2016 2014 for hire consultingacrossindustries
  3. 3. Measuring up to agile Satisfy the Customer Welcome Change Deliver Frequently Collaborate Daily Support & Trust Motivated Teams Promote 
 Face-to-Face Conversations Measured by Working Software Promote Sustainable Pace Promote Technical Excellence Maximize Through Simplicity Have 
 Self-Organized
 Teams Reflect & Adjust 
 Regularly ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ? Adapted from http://agilemanifesto.org
  4. 4. more info at http://remotelyagile.info / @mkilby Satellite 
 one or a few remote from team Nebula whole team dispersed Clusters team in a few locations
  5. 5. HOW DO WE HELP PEOPLE 
 BE SUCCESSFUL ON 
 DISTRIBUTED TEAMS?
  6. 6. PRINCIPLES 
 OVER 
 PRACTICES & TOOLS
  7. 7. PRINCIPLES 
 OVER 
 PRACTICES & TOOLS IN COLLABORATION WITH …
  8. 8. Principle 1: 
 Acceptable Hours of Overlap We get tangled up on time zones but
 is that really the problem?
 Under what conditions can an distributed team collaborate in a agile manner? © 2018 Mark Kilby and Johanna Rothman
  9. 9. Distributed Collaboration Limits? © 2018 Mark Kilby and Johanna Rothman
  10. 10. Distributed Collaboration Limits? © 2018 Mark Kilby and Johanna Rothman
  11. 11. Distributed Collaboration Limits? © 2018 Mark Kilby and Johanna Rothman Cockburn’s limit 45 ft / 13.75 m (length of US school bus) Allan’s limit
 90 ft / 30 m 
 (distance between 
 Baseball bases)
  12. 12. Types of Teams © 2018 Mark Kilby and Johanna Rothman Geo-fences
  13. 13. Types of Teams © 2018 Mark Kilby and Johanna Rothman
  14. 14. Principle 2: 
 Pervasive Communication WHY before WHAT Delegate “How” - don’t tell the teams what to do Assume multiple communication / learning styles to absorb new information Broadcast over the right number of channels Consider “timing” across different channels © 2018 Mark Kilby and Johanna Rothman
  15. 15. Principle 2: 
 Pervasive Communication © 2018 Mark Kilby and Johanna Rothman
  16. 16. Facilitators need multiple tools and techniques Back Channel - always have all hailing frequencies open (chat); someone should always monitor Buddy System - each remote person has a “buddy” in the room to make sure they are connected to the team (paired communication) Co-Pilot – someone at another location that can help you coordinate the whole team (paired facilitation) more info at http://remotelyagile.info / @mkilby © 2018 Mark Kilby and Johanna Rothman
  17. 17. Facilitators need multiple tools and techniques Back Channel - always have all hailing frequencies open (chat); someone should always monitor Buddy System - each remote person has a “buddy” in the room to make sure they are connected to the team (paired communication) Co-Pilot – someone at another location that can help you coordinate the whole team (paired facilitation) more info at http://remotelyagile.info / @mkilby Satellite Nebula Clusters © 2018 Mark Kilby and Johanna Rothman Nebula Satellite Clusters
  18. 18. Principle 3: 
 Assume Good Intent Satir Interaction Model © 2018 Mark Kilby and Johanna Rothman
  19. 19. Principle 3: 
 Assume Good Intent Trust is reciprocal and earned Trust has a financial impact It is difficult to trust unless… we can see demonstrations of 
 trustworthiness (competency, 
 honesty, reliability) 
 see http://bit.ly/distributedtrust we know their natural tendencies
  20. 20. Learning natural tendencies within a team EaseofAdoption Time to Introduce easy more 
 difficult 1-2 hours week weeks or months DISC MBTI Strength Finder 2.0 Compass exercise (diy) © 2018 Mark Kilby and Johanna Rothman
  21. 21. North: Acting - “Let’s do it;” Likes to act, try things, plunge in. South: Caring - likes to know that everyone’s feelings have been taken into consideration and that their voices have been heard before acting East: Speculating - likes to look at the big picture and the possibilities before acting West: Paying attention to detail - likes to know who, what, when, where and why before acting
  22. 22. Learning natural tendencies within a team EaseofAdoption Time to Introduce easy more 
 difficult 1-2 hours week weeks or months DISC MBTI Strength Finder 2.0 Compass exercise (diy) Liftoffs (diy) Other benefits - shared vision, 
 working agreements? © 2018 Mark Kilby and Johanna Rothman
  23. 23. Principle 4: Rhythm Whether time-boxed (e.g., Scrum, XP) or in Flow (Kanban), all teams have a rhythm Encourage the team to decide their rhythms as they form Encourage the team to change their rhythm when retrospectives indicate they are not “keeping a beat” © 2018 Mark Kilby and Johanna Rothman
  24. 24. Principle 4: Rhythm © 2018 Mark Kilby and Johanna Rothman
  25. 25. Principle 5: 
 Adaptability & Resilience Can individuals quickly adjust to meet a goal? Can teams quickly adjust to meet a goal? Can the organization quickly adjust on goals or approach? How resilient is the individual / team / organization to hardship? Can the organization provide an “adaptive environment”? i.e., how much can team control their workspace? © 2018 Mark Kilby and Johanna Rothman
  26. 26. Checking Adaptability & Resilience Example - Communication How many communications tools are available to the team? Which are primary and which are backups? Can anyone on the team start a new communication channel at any time? Example - Facilitation Can anyone on the team facilitate any ceremony? (backlog refinement, planning, standup, review, retrospective) © 2018 Mark Kilby and Johanna Rothman
  27. 27. Promoting Adaptability & Resilience © 2018 Mark Kilby and Johanna Rothman
  28. 28. Principle 6: 
 Pervasive Collaboration Deep Focus can be important, but … Pervasive Collaboration can help you explore problems and solutions faster © 2018 Mark Kilby and Johanna Rothman
  29. 29. Principle 7: 
 Continuous Improvement Change leaders should model improvement first Then focus on the team Works with rhythm principle © 2018 Mark Kilby and Johanna Rothman
  30. 30. Principle 7: 
 Continuous Improvement Examples: Personal - Improvement Days / Mentoring Team - Retrospective / Training / Meetups © 2018 Mark Kilby and Johanna Rothman
  31. 31. Principle 8: 
 Transparency at all Levels Keep team spaces as open as possible “ask questions in public” get multiple solutions you may help educate others with your question public appreciations and mea culpas © 2018 Mark Kilby and Johanna Rothman
  32. 32. Principle 8: 
 Transparency at all Levels © 2018 Mark Kilby and Johanna Rothman
  33. 33. Can you work within these principles? What about your distributed team? Your Company? Acceptable Hours of Overlap Pervasive Communication Assume Good Intent Rhythm Adaptability & Resilience Pervasive Collaboration Continuous Improvement (self then team) Transparency at All Levels
  34. 34. Some distributed teams 
 can look odd
  35. 35. or they have shiny new tools
  36. 36. Focus on principles to get your 
 distributed team on the right course
  37. 37. Thanks! Questions? more info at 
 http://remotelyagile.info
 http://markkilby.com 
 
 @mkilby You can also find me at: http://virtualteamtalk.com
  38. 38. References 
 (in order of mention) - http://agilemanifesto.org - Paul J. Zak - Trust Factor: The Science of Creating High-Performance Companies – January 17, 2017 - https://www.amazon.com/Trust-Factor-Creating-High-Performance-Companies/dp/0814437664 - Mark Kilby, Presentation - Do I Trust What I Can't See? Successful Distributed Teams - http://bit.ly/ distributedtrust - DISC vs MBTI assessments. https://coachfederation.org/blog/index.php/8211/ - Strengthfinder 2.0 - https://www.gallupstrengthscenter.com/ - Compass exercise adapted for online teams from “A Simple Exercise to Strengthen Emotional Intelligence in Teams” KQED Mindshift https://ww2.kqed.org/mindshift/2015/06/22/a-simple-exercise-to-strengthen- emotional-intelligence-in-teams/ - Play Prelude for forming virtual teams http://www.playprelude.com/ - Liftoff: Start and Sustain Successful Agile Teams, 2nd ed. https://pragprog.com/book/liftoff/liftoff-second- edition - All remaining material (c) 2018 Mark Kilby and Johanna Rothman - for more information see http:// remotelyagile.info and https://www.jrothman.com/
  39. 39. Photo credits (in order of appearance) - http://agilemanifesto.org - starry sky (title slide). Mitchell Hollander on unsplash.com - https://commons.wikimedia.org/wiki/ File:Airman_1st_Class_Matthew_Hickle_instructs_a_plane_to_land_while_ completing_a_simulation_on_the_Tower_Simulation_System.jpg - Public Domain - https://commons.wikimedia.org/wiki/ File:ISS-47_Tim_Kopra_on_a_Laptop_in_the_Zvezda_Service_Module.jpg - Public Domain - https://www.nasa.gov/sites/default/files/styles/full_width_feature/public/ iss036e006695.jpg - Public Domain - Satellite.https://commons.wikimedia.org/wiki/File:Navstar-2F.jpg - Public Domain. - Crab Nebula.https://en.wikipedia.org/wiki/Nebula#/media/ File:Crab_Nebula.jpg - Public Domain. - The Pleiades, an open star cluster. Public Domain. https://en.wikipedia.org/ wiki/Lists_of_astronomical_objects#/media/File:Pleiades_large.jpg - https://commons.wikimedia.org/wiki/File:Hohmann_transfer_orbit.png - under the Creative Commons Attribution-Share Alike 2.5 Generic license. - Space station concept - https://www.nasa.gov/sites/default/files/ arc-15570-1_160554main_jsc2006e43519_high.jpg - Public Domain - Organize Your Distributed Team with Johanna Rothman - https:// www.collaborationsuperpowers.com/organize-distributed-team- johanna-rothman/ - used with permission from Lisette Sutherland - Uhura / Star Trek https://www.flickr.com/photos/x-ray_delta_one/ 12263923206 (CC BY-NC-SA 2.0) - Buddy System for -6 PLSS, Apollo 14 press kit. https:// www.hq.nasa.gov/alsj/a14/a14pk_buddy_system_en.jpg - Public Domain. - Gemini astronauts. https://www.nasa.gov/sites/default/files/images/ 258507main_s66-44601_full.jpg - Public Domain. - https://dribbble.com/shots/3167286-Users-Icon-Free-PSD - https://upload.wikimedia.org/wikipedia/commons/f/fd/ STS-128_MCC_space_station_flight_control_room.jpg - Public Domain. Star Trek cast at NASA Dryden - https://www.nasa.gov/sites/ default/files/thumbnails/image/ec76-5806.jpg - Public domain - SpaceX CRS-8 first stage landing - https://www.flickr.com/photos/ spacex/25788014884/ - Public Domain. - SpaceX JCSAT-14 Launch - https://www.flickr.com/photos/spacex/ 26751237322/ - Public Domain.

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