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Six Questions Your Service Journey Map Must Address


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Service journey maps lay out the touchpoints that a service provider anticipates clients, customers or patrons will follow to take advantage of their service solution. The number of touchpoints can vary but the questions for these six touchpoints must be addressed.

Published in: Business, Technology
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Six Questions Your Service Journey Map Must Address

  1. 1. Six Questions Your ServiceJourney Map Must Address
  2. 2. Your service is a solution to what problem?
  3. 3. How will you create awareness of the problem & your solution?
  4. 4. How will you communicate all the benefits of your service?
  5. 5. How will you persuade “them” to accept your call to action?
  6. 6. How will you provide personal support after the service exchange?
  7. 7. How will you provide performancesupport after the service exchange?
  8. 8. Six Questions YourService Journey Map Must Address Dr. Mark L. Joyce