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New Ppt Full Deck Voda Phone Master Main Wet 5 Jan09

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New Ppt Full Deck Voda Phone Master Main Wet 5 Jan09

  1. 1. Welcome to BlackBerry Training for Vodafone
  2. 2. Training Roadmap <ul><li>Introduction to RIM </li></ul><ul><li>BlackBerry Devices </li></ul><ul><li>BlackBerry Solution </li></ul><ul><li>Selling BlackBerry </li></ul><ul><li>Review and Q&A </li></ul>
  3. 3. Training Roadmap <ul><li>Introduction to RIM </li></ul><ul><li>BlackBerry Devices </li></ul><ul><li>BlackBerry Solution </li></ul><ul><li>Selling BlackBerry </li></ul><ul><li>Review and Q&A </li></ul>
  4. 4. <ul><li>Founded in </li></ul><ul><li>Introduced first BlackBerry device in 1997 </li></ul><ul><li>BlackBerry devices are now sold in 120 countries </li></ul><ul><li>World’s top-selling Smart Phone </li></ul>Introducing Research In Motion 1984 1997 140
  5. 5. BlackBerry Worldwide <ul><li>Over 375 networks in approximately 140 countries </li></ul>Countries with local BlackBerry smartphone coverage
  6. 6. BlackBerry Subscriber Growth <ul><li>Tremendous increase in subscribers over past 3 years </li></ul>Presently we are at 19 million Subscriber 100%+
  7. 7. BlackBerry Fun Facts <ul><li>Webster’s New Word of the Year for 2006 was “Crackberry” </li></ul><ul><ul><li>Source: </li></ul></ul><ul><li>BlackBerry users are able to turn an average of 57 minutes per day of downtime into productive time </li></ul><ul><ul><li>Source: Ipsos Reid BlackBerry ROI study 2007 </li></ul></ul><ul><li>70% of all professionals will be using push email devices by year’s end. </li></ul><ul><ul><li>Source: Visto Corporation survey 2007 </li></ul></ul>
  8. 8. Training Roadmap <ul><li>Introduction to RIM </li></ul><ul><li>BlackBerry Devices </li></ul><ul><li>BlackBerry Solution </li></ul><ul><li>Selling BlackBerry </li></ul><ul><li>Review and Q&A </li></ul>
  9. 9. BlackBerry Devices <ul><li>BlackBerry Device Features </li></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><li>Messaging </li></ul></ul><ul><ul><li>Organizer </li></ul></ul><ul><ul><li>Browser, modem, and mapping </li></ul></ul><ul><ul><li>Media </li></ul></ul><ul><li>BlackBerry Devices </li></ul><ul><ul><li>Device overview </li></ul></ul><ul><ul><li>8800 </li></ul></ul><ul><ul><li>8120 </li></ul></ul><ul><ul><li>8300 </li></ul></ul>
  10. 10. BlackBerry Devices <ul><li>BlackBerry Device Features </li></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><li>Messaging </li></ul></ul><ul><ul><li>Organizer </li></ul></ul><ul><ul><li>Browser, modem, and mapping </li></ul></ul><ul><ul><li>Media </li></ul></ul><ul><li>BlackBerry Devices </li></ul><ul><ul><li>Device overview </li></ul></ul><ul><ul><li>8800 </li></ul></ul><ul><ul><li>8300 </li></ul></ul><ul><ul><li>8120 </li></ul></ul>
  11. 11. BlackBerry Device Features <ul><li>BlackBerry is a one-stop wireless solution with no compromises </li></ul><ul><ul><li>Full-featured phone </li></ul></ul><ul><ul><li>Messaging – Push email, instant messaging, PIN messaging, SMS (text) & MMS messaging </li></ul></ul><ul><ul><li>Seamless organizer integration </li></ul></ul><ul><ul><li>Web, tethered modem, and mapping (GPS) </li></ul></ul><ul><ul><li>Multi-media capabilities </li></ul></ul>
  12. 12. BlackBerry Phone Features <ul><li>Dial easier </li></ul><ul><ul><li>Name/number dialing </li></ul></ul><ul><ul><li>Alpha-numeric (vanity) dialing </li></ul></ul><ul><ul><li>Voice-activated dialing </li></ul></ul><ul><ul><li>Add pause </li></ul></ul><ul><li>Call faster </li></ul><ul><ul><li>Smart dialing </li></ul></ul><ul><ul><li>Speed dialing </li></ul></ul><ul><li>Call hands-free </li></ul><ul><ul><li>Bluetooth ® capability </li></ul></ul><ul><ul><li>Full-duplex Speakerphone </li></ul></ul><ul><li>Multi-task </li></ul><ul><ul><li>Access other applications while on the phone </li></ul></ul>
  13. 13. BlackBerry Messaging <ul><li>Master your email </li></ul><ul><ul><li>Push email - Your mail finds you </li></ul></ul><ul><ul><ul><li>Maximizes battery life and minimizes data usage </li></ul></ul></ul><ul><ul><li>Manage multiple email accounts </li></ul></ul><ul><ul><ul><li>Individual account icons and alerts </li></ul></ul></ul><ul><ul><li>View file attachments </li></ul></ul><ul><ul><ul><li>Word, Excel, PowerPoint, PDF and WordPerfect documents </li></ul></ul></ul><ul><ul><ul><li>jpg, gif, tif, bmp, png and wav files </li></ul></ul></ul><ul><ul><li>Music </li></ul></ul><ul><ul><ul><li>mp3, m4a, aac, midi files, amr, and wav files </li></ul></ul></ul><ul><ul><ul><li>wma support with 4.2.1 operating system or higher </li></ul></ul></ul>* Support of zip file as well
  14. 14. BlackBerry Messaging <ul><li>Keep in touch with instant messaging </li></ul><ul><ul><li>Yahoo! Messenger </li></ul></ul><ul><ul><ul><li>Chat in virtual real-time for free! </li></ul></ul></ul><ul><ul><ul><li>View all of your Yahoo IM contacts </li></ul></ul></ul><ul><ul><ul><li>Desktop-like features – presence updates (available, offline), emoticons, group conversations </li></ul></ul></ul>
  15. 15. <ul><li>Keep in touch with instant messaging </li></ul><ul><ul><li>Google Talk </li></ul></ul><ul><ul><ul><li>Access your Google Talk Friends list on your BlackBerry </li></ul></ul></ul><ul><ul><ul><li>See which Friends are online and available </li></ul></ul></ul><ul><ul><ul><li>Set custom notifications for Google Talk messages </li></ul></ul></ul>BlackBerry Messaging
  16. 16. Facebook ® for BlackBerry <ul><li>Stay in touch and up-to-date with Facebook ® for BlackBerry smartphones. </li></ul><ul><ul><li>Wirelessly access your Facebook friends </li></ul></ul><ul><ul><li>Receive home screen notifications </li></ul></ul><ul><ul><li>Send and receive messages, wall posts and pokes </li></ul></ul><ul><ul><li>Invite friends to join Facebook and accept new friend requests </li></ul></ul><ul><ul><li>Snap a photo with your BlackBerry Smartphone's camera, then post, tag and comment on it </li></ul></ul><ul><ul><li>Real time interaction </li></ul></ul>
  17. 17. BlackBerry Messaging <ul><ul><li>BlackBerry Messenger </li></ul></ul><ul><ul><ul><li>Instant BlackBerry to BlackBerry messaging </li></ul></ul></ul><ul><ul><ul><li>Any BlackBerry to any BlackBerry </li></ul></ul></ul><ul><ul><ul><li>Secure communication </li></ul></ul></ul><ul><ul><ul><li>Doesn’t use text messaging allowances </li></ul></ul></ul><ul><li>Communicate instantly with BlackBerry PIN messaging </li></ul>
  18. 18. BlackBerry Organizer <ul><li>Manage your time and save your sanity </li></ul><ul><ul><li>Calendar </li></ul></ul><ul><ul><ul><li>Day, Week, Month, and Agenda views </li></ul></ul></ul><ul><ul><li>Address book </li></ul></ul><ul><ul><ul><li>Fully integrated with other applications </li></ul></ul></ul><ul><ul><li>Tasks </li></ul></ul><ul><ul><li>Memos </li></ul></ul><ul><li>Synchronize with desktop organizer programs </li></ul>
  19. 19. BlackBerry Browsing <ul><li>The Web in your hands </li></ul><ul><ul><li>BlackBerry Internet browser </li></ul></ul><ul><ul><ul><li>Compresses data </li></ul></ul></ul><ul><ul><ul><li>Faster page loading </li></ul></ul></ul><ul><ul><ul><li>Better battery life in browsing </li></ul></ul></ul><ul><ul><li>Download third-party applications, games, ringtones, etc. </li></ul></ul><ul><ul><li>Bookmark favorite links </li></ul></ul><ul><ul><li>Store photos from web </li></ul></ul><ul><ul><li>Adjustable configuration </li></ul></ul>
  20. 20. Tethered Wireless Modem <ul><li>Use your BlackBerry as your modem </li></ul><ul><ul><ul><li>No need to carry a wireless PC card </li></ul></ul></ul><ul><ul><ul><li>BlackBerry battery charges while connected </li></ul></ul></ul>* Tethered Modem - We need to subscribe for advanced GPRS services at extra cost.
  21. 21. BlackBerry Media <ul><li>Enjoy your favorite multimedia </li></ul><ul><ul><li>Pictures </li></ul></ul><ul><ul><li>Ring tones </li></ul></ul><ul><ul><li>Movies </li></ul></ul><ul><ul><ul><li>mp4, 3gp, mov, and avi files </li></ul></ul></ul><ul><ul><ul><li>wmv support with 4.2.1 operating system or higher </li></ul></ul></ul><ul><ul><li>Music </li></ul></ul><ul><ul><ul><li>mp3, m4a, aac, midi files, amr, and wav files </li></ul></ul></ul><ul><ul><ul><li>wma support with 4.2.1 operating system or higher </li></ul></ul></ul><ul><li>Managed through BlackBerry Desktop Software </li></ul><ul><ul><li>More info on transferring media later… </li></ul></ul>
  22. 22. BlackBerry Media <ul><li>Capture your life as it happens </li></ul><ul><ul><li>Built-in camera </li></ul></ul><ul><ul><li>Flash & zoom </li></ul></ul><ul><ul><li>Automatic white balance </li></ul></ul>
  23. 23. BlackBerry Devices <ul><li>BlackBerry Device Features </li></ul><ul><ul><li>Phone </li></ul></ul><ul><ul><li>Messaging </li></ul></ul><ul><ul><li>Organizer </li></ul></ul><ul><ul><li>Browser, modem, and mapping </li></ul></ul><ul><ul><li>Media </li></ul></ul><ul><li>BlackBerry Devices </li></ul><ul><ul><li>Device overview </li></ul></ul><ul><ul><li>8800 </li></ul></ul><ul><ul><li>8300 </li></ul></ul><ul><ul><li>8100 </li></ul></ul>
  24. 24. Device Overview <ul><li>Full QWERTY </li></ul><ul><li>SureType ® </li></ul>Let’s take a closer look at SureType ®
  25. 25. SureType ® <ul><li>Intelligent recognition system with a smart dictionary </li></ul><ul><ul><li>35,000 word dictionary </li></ul></ul><ul><li>Allows for a slim, compact design </li></ul><ul><ul><li>QWERTY format with two letters per key </li></ul></ul><ul><li>Learns as you go </li></ul><ul><ul><li>Automatically adds new words into the custom word list </li></ul></ul><ul><ul><li>Adds unrecognized words you type, as well as from your emails and address book </li></ul></ul><ul><li>Accurate, fast, and easy to use </li></ul><ul><ul><li>After a little time with SureType ® you’ll be amazed at how easy it really is. </li></ul></ul>
  26. 26. BlackBerry Smartphones let you… <ul><li>Access high-speed wireless </li></ul><ul><ul><li>GSM – EDGE Network </li></ul></ul><ul><li>Enjoy hands free communication </li></ul><ul><ul><li>Bluetooth connectivity </li></ul></ul><ul><ul><li>Full-duplex Speakerphone </li></ul></ul><ul><li>Compose messages quickly </li></ul><ul><ul><li>AutoText </li></ul></ul><ul><li>Keep your data intact </li></ul><ul><ul><li>Flash memory </li></ul></ul><ul><li>Personalize your incoming calls </li></ul><ul><ul><li>MP3 and polyphonic ringtones </li></ul></ul>
  27. 27. BlackBerry Smartphones let you… <ul><li>Save battery life for when you need it </li></ul><ul><ul><li>Auto on/off </li></ul></ul><ul><ul><li>Dynamic holster functionality </li></ul></ul><ul><li>Fly safely </li></ul><ul><ul><li>Wireless on/off </li></ul></ul><ul><li>Keep your data secure </li></ul><ul><ul><li>Password protection </li></ul></ul><ul><ul><li>Password keeper </li></ul></ul><ul><li>Wake-up to your favorite ringtone </li></ul><ul><ul><li>Alarm </li></ul></ul>
  28. 28. <ul><li>Take your media with you </li></ul><ul><ul><li>Video, and MP3 player built in </li></ul></ul><ul><li>Navigate with one hand </li></ul><ul><ul><li>Trackball navigation </li></ul></ul><ul><li>View screens easily </li></ul><ul><ul><li>Light-sensing technology </li></ul></ul><ul><li>Connect on your terms </li></ul><ul><ul><li>Wireless on/off and Data on/off options </li></ul></ul>BlackBerry Smartphones let you…
  29. 29. BlackBerry 8800 <ul><li>Type with a familiar keyboard </li></ul><ul><ul><li>Full QWERTY Keyboard </li></ul></ul><ul><li>Separate work from play </li></ul><ul><ul><li>Individual folders for SMS and Email </li></ul></ul><ul><li>Do you miss your mouse? </li></ul><ul><ul><li>New desktop view capability </li></ul></ul><ul><li>Find your way </li></ul><ul><ul><li>Built-in GPS functionality </li></ul></ul>
  30. 30. BlackBerry 8120 Pearl <ul><li>Type more quickly and accurately than ever before </li></ul><ul><ul><li>SureType ® III QWERTY keypad </li></ul></ul><ul><li>Never miss a moment </li></ul><ul><ul><li>2.0 mp Camera </li></ul></ul><ul><li>See who’s calling </li></ul><ul><ul><li>Caller ID image </li></ul></ul><ul><li>Tell it who you want to call </li></ul><ul><ul><li>Voice-activated dialing </li></ul></ul>
  31. 31. Curve 8300 Overview <ul><li>Smallest full QWERTY BlackBerry on the market </li></ul><ul><ul><li>4.2”H x 2.4”W x 0.6” D </li></ul></ul><ul><ul><li>Weighs under 4 oz </li></ul></ul><ul><li>Intuitive controls </li></ul><ul><ul><li>Convenience keys </li></ul></ul><ul><ul><li>Power </li></ul></ul><ul><ul><li>Send & End </li></ul></ul><ul><ul><li>Mute </li></ul></ul><ul><ul><li>Volume </li></ul></ul>Mute Key
  32. 32. The Curve 8300 – Multimedia <ul><li>Manage multimedia easily </li></ul><ul><ul><li>Enhanced overall multi-media experience </li></ul></ul><ul><li>Take your music anywhere </li></ul><ul><ul><li>Mp3 Player capabilities </li></ul></ul><ul><li>Lose the wires </li></ul><ul><ul><li>Stereo Bluetooth headset support </li></ul></ul><ul><li>Expand your view </li></ul><ul><ul><li>Full-screen movie mode </li></ul></ul><ul><li>Use your favorite headphones </li></ul><ul><ul><li>3.5mm headset jack </li></ul></ul>
  33. 33. Music on the Curve Artists Albums Genres Playlists Songs
  34. 34. The Curve – Camera <ul><li>Leave your clunky camera at home </li></ul><ul><ul><li>2.0mp camera that rocks!!! </li></ul></ul><ul><li>Get up close </li></ul><ul><ul><li>3x and 5x camera zoom built in </li></ul></ul><ul><li>See the light </li></ul><ul><ul><li>Improved photo flash built in </li></ul></ul><ul><li>Take great pictures in any light </li></ul><ul><ul><li>White balance settings </li></ul></ul>
  35. 35. The Curve – Fun New Features <ul><li>Never misspell a word again </li></ul><ul><ul><li>Spell check </li></ul></ul><ul><li>Organize your home screen </li></ul><ul><ul><li>Create folders for icons </li></ul></ul><ul><li>Get back to the fun quickly </li></ul><ul><ul><li>Now Playing option </li></ul></ul><ul><li>See the whole picture </li></ul><ul><ul><li>Full screen mode </li></ul></ul><ul><li>Take control of your pictures </li></ul><ul><ul><li>Color effects </li></ul></ul>
  36. 36. Side-by-Side Comparison       Pearl™ 8120      8800  Expandable memory  Full QWERTY  3.5 mm headset jack  Trackball  Media player SureType® technology Built-In GPS  Camera Curve™ 8300 Feature
  37. 37. Summary of Devices <ul><li>BlackBerry devices aren’t just for business </li></ul><ul><ul><li>They’re loaded with features that everyone can enjoy </li></ul></ul><ul><li>BlackBerry applications are fully integrated </li></ul><ul><ul><li>Phone, messaging, organizer, web and media all work together to deliver a great user experience </li></ul></ul><ul><li>BlackBerry smartphones are durable, easy to use, and best </li></ul><ul><ul><li>High quality design and construction for the most demanding users </li></ul></ul>
  38. 38. Training Roadmap <ul><li>Introduction to RIM </li></ul><ul><li>BlackBerry Devices </li></ul><ul><li>BlackBerry Solution </li></ul><ul><li>Selling BlackBerry </li></ul><ul><li>Review and Q&A </li></ul>
  39. 39. What is the BlackBerry Solution? <ul><li>The BlackBerry device + everything that supports its operation </li></ul>BlackBerry Desktop Software BlackBerry device BlackBerry accessories Third-party applications Keeps you connected BlackBerry Internet Service
  40. 40. What is BlackBerry Internet Service? <ul><li>The BlackBerry Internet Service (BIS): </li></ul><ul><ul><li>Monitors and retrieves email from up to 10 email accounts </li></ul></ul><ul><ul><li>Pushes those emails to your BlackBerry </li></ul></ul><ul><ul><li>Allows you to retrieve and view email file attachments </li></ul></ul><ul><ul><li>Provides the connection from your BlackBerry to the Internet </li></ul></ul><ul><ul><li>Compresses mail and web pages for faster downloading and viewing on your BlackBerry </li></ul></ul>
  41. 41. What is Push Email? <ul><li>BIS provides push email services for always-on email </li></ul><ul><ul><li>Pull email vs. Push email: </li></ul></ul>Pull email is like having a PO box - action is required to retrieve your mail Push email is more like a delivery service - your mail comes right to you
  42. 42. BlackBerry Message Flow <ul><li>Message flow for integrated email accounts </li></ul>
  43. 43. Benefits of BIS <ul><li>Improved device battery life </li></ul><ul><li>Reliable mail delivery </li></ul><ul><li>Simple set-up on device or online </li></ul><ul><li>Free optional BlackBerry email address </li></ul><ul><ul><li>[email_address] </li></ul></ul><ul><li>Wireless email synchronization </li></ul>
  44. 44. New Features of BIS 2.5 <ul><li>Automatic login </li></ul><ul><ul><li>Add an email account </li></ul></ul><ul><ul><li>Modify an integrated email account </li></ul></ul><ul><ul><li>Add a hosted BlackBerry email address </li></ul></ul><ul><ul><li>Set up filters from the device </li></ul></ul><ul><ul><li>Download attachments </li></ul></ul><ul><li>Branded Icons for hosted domains </li></ul><ul><ul><li>Custom Google, Yahoo, AOL & MSN Icons </li></ul></ul>
  45. 45. Fun Features of BIS <ul><li>Open vCard and iCal attachments </li></ul><ul><li>Send and receive wireless meeting requests </li></ul><ul><li>Auto-forward messages </li></ul><ul><li>Get voicemail attachment playback </li></ul><ul><li>Receive delivery and read receipts </li></ul><ul><li>Supports two-way Yahoo! Mail synchronization </li></ul>*vcard - vCard® contact attachments (.vcf files) contain information for a specific contact *ical - iCal is a personal calendar application
  46. 46. Setting Up BIS on the BlackBerry <ul><li>The setup wizard will prompt you to set up the BIS account </li></ul><ul><li>Then just follow the directions </li></ul>1. Setup Wizard 2. Create account 3. Accept terms 4. Set up email
  47. 47. Setting Up BIS Online <ul><li>Go to www.mobileemail. </li></ul><ul><li>Set up BIS online in 5 simple steps: </li></ul><ul><ul><li>Create new account </li></ul></ul><ul><ul><li>Accept legal terms </li></ul></ul><ul><ul><li>Enter device PIN & IMEI </li></ul></ul><ul><ul><li>Create username & password* </li></ul></ul><ul><ul><li>Integrate or create email acct </li></ul></ul><ul><li>Let’s take a look at how easy this is… </li></ul>BIS simulation website *Never ask for Customers Password
  48. 51. Setting up Yahoo! Mail <ul><li>Follow the BIS email set up steps </li></ul><ul><li>Enter your Yahoo! email and password when prompted </li></ul><ul><li>Enjoy two-way synchronization with your Yahoo! mailbox </li></ul><ul><ul><li>When you read a message on your BlackBerry, it shows as “read” in your Yahoo! mail account, etc. </li></ul></ul>
  49. 52. Benefits of Setting Up BIS <ul><li>What are some benefits of setting up BIS for your customers? </li></ul><ul><ul><li>Reduce return visits </li></ul></ul><ul><ul><li>Reduce support calls </li></ul></ul><ul><ul><li>Increase customer satisfaction </li></ul></ul><ul><ul><li>Increase referrals </li></ul></ul><ul><ul><li>Wow! factor – impress your customer with your professionalism </li></ul></ul>
  50. 53. BPS Software <ul><li>This Software is used to designed to mobilize your business. </li></ul><ul><li>It is easy to manage </li></ul><ul><li>Sized to run on email services. </li></ul><ul><li>Includes free installation support </li></ul>
  51. 54. BIS vs. BES <ul><li>BlackBerry devices can also connect to a BlackBerry Enterprise Server (BES) </li></ul>2 BlackBerry Enterprise Solution 2 BlackBerry Internet Solution BlackBerry device 3 Wireless network 1
  52. 55. What is BlackBerry Enterprise Server? <ul><li>Back-end system that is installed behind a corporate firewall </li></ul><ul><li>Great for corporations that have their own email and data infrastructure </li></ul><ul><li>Integrates with the organization’s messaging platform </li></ul>
  53. 56. Unique Features of BES <ul><li>Real-time email delivery </li></ul><ul><li>Triple DES* and AES* security </li></ul><ul><li>Wireless organizer synchronization </li></ul><ul><li>Corporate data access </li></ul><ul><ul><li>Access to BlackBerry enterprise applications </li></ul></ul>*AES – Advanced Encryption Standard *DES – Triple Data Encryption Standard
  54. 57. The BlackBerry Solution <ul><li>The BlackBerry device + everything that supports its operation </li></ul>BlackBerry Desktop Software BlackBerry device BlackBerry accessories BlackBerry Internet Service Keeps you organized Third-party applications
  55. 58. <ul><li>Software for your PC that supports your BlackBerry </li></ul>BlackBerry Desktop Software v4.5
  56. 59. 4.5 Device Software Features <ul><li>New features on Device software 4.5 include: </li></ul><ul><ul><li>Spell Checker </li></ul></ul><ul><ul><li>Theme Enhancements </li></ul></ul><ul><ul><ul><li>Home Screen Folder Management </li></ul></ul></ul><ul><ul><ul><li>Maintaining settings during Theme Switching </li></ul></ul></ul><ul><ul><li>New Media Menus </li></ul></ul><ul><ul><ul><li>Music </li></ul></ul></ul><ul><ul><ul><li>Video </li></ul></ul></ul><ul><ul><ul><li>Ringtones </li></ul></ul></ul><ul><ul><ul><li>Pictures </li></ul></ul></ul><ul><ul><li>Voice Notes application </li></ul></ul><ul><ul><li>Video Recording/Playback </li></ul></ul><ul><ul><li>Language Removal (During Setup Wizard) </li></ul></ul><ul><ul><li>Bluetooth Stereo Audio </li></ul></ul>
  57. 60. 4.5 Device Software Features <ul><li>New features on Device software 4.5 include: </li></ul><ul><ul><li>3GPP* progressive Download </li></ul></ul><ul><ul><li>RTSP* Streaming </li></ul></ul><ul><ul><li>BlackBerry Maps Enhancements </li></ul></ul><ul><ul><li>Browser Enhancements </li></ul></ul><ul><ul><li>HTML and Rich Content Email Support </li></ul></ul><ul><ul><li>Native Attachment Download w/ Document Editing </li></ul></ul><ul><ul><ul><li>Data viz Documents To Go </li></ul></ul></ul><ul><ul><li>Sending/Receiving Video via MMS </li></ul></ul><ul><ul><li>Selectable Phone Equalizer </li></ul></ul><ul><ul><li>Alarm Enhancements </li></ul></ul>*3 GPP – third generation partnership project *RTSP - Real Timing Streaming Protocal
  58. 61. Introducing BlackBerry Device Software 4.5 <ul><li>The new BlackBerry Device Software 4.5 supports the following smartphones </li></ul><ul><ul><li>BlackBerry 8100, 8110, 8120 </li></ul></ul><ul><ul><li>BlackBerry 8300, 8310, 8320 </li></ul></ul><ul><ul><li>BlackBerry 8800, 8820 </li></ul></ul>V4.2.2 V4.2.1 V4.2.2 V4.3.0 V4.2.1 V4.2.1 Latest S/W Version “In Markert” 8820 8800 8300 Series 8110, 8120 8100 8700 Supported Devices
  59. 62. <ul><li>The spell checker will work on any editable text field such as regular text fields </li></ul><ul><ul><li>Password, To:/CC:, URL, numeric, and “Find:” fields are not able to be spell checked </li></ul></ul><ul><li>Spell Checker Features </li></ul><ul><ul><li>Ignore once </li></ul></ul><ul><ul><li>Ignore All </li></ul></ul><ul><ul><li>Add to Dictionary </li></ul></ul><ul><ul><li>Cancel Spell Check </li></ul></ul>Spell Checker
  60. 63. <ul><li>Home Screen Folder Management </li></ul><ul><ul><li>Create or Delete a Folder </li></ul></ul><ul><ul><li>Edit Folder (Name or Icon) </li></ul></ul><ul><ul><li>Move icons into and out of folders </li></ul></ul><ul><li>Maintaining settings during Theme Switching </li></ul><ul><ul><li>Font settings </li></ul></ul><ul><ul><li>Background images </li></ul></ul>Theme Enhancements
  61. 64. <ul><li>Music </li></ul><ul><ul><li>Organizers </li></ul></ul><ul><ul><li>Filers </li></ul></ul><ul><ul><li>Playlists </li></ul></ul><ul><li>Video </li></ul><ul><ul><li>Full Screen mode </li></ul></ul><ul><ul><li>Video Recording </li></ul></ul><ul><ul><ul><li>Video Light </li></ul></ul></ul><ul><ul><ul><li>White Balance </li></ul></ul></ul><ul><ul><ul><li>Video Format </li></ul></ul></ul><ul><li>Ringtones </li></ul><ul><li>Pictures </li></ul><ul><li>Voice Notes Application </li></ul>New Media Menus
  62. 65. <ul><li>Language Removal (During Setup Wizard) </li></ul><ul><li>Bluetooth Stereo Audio </li></ul><ul><li>3GPP progressive Download </li></ul><ul><li>RTSP Streaming </li></ul>Other New Features
  63. 66. <ul><li>Enhanced HTML Browser </li></ul><ul><ul><li>Browser Start Page </li></ul></ul><ul><ul><li>Integrated Web Search </li></ul></ul><ul><ul><li>Rendering </li></ul></ul>Other New Features
  64. 67. <ul><li>Alarm Enhancements </li></ul><ul><li>Phone Equalizer </li></ul><ul><li>Refreshed User Interface </li></ul><ul><li>SureType Enhancements </li></ul>Other New Features
  65. 68. <ul><li>Multiple Calendar Source </li></ul><ul><ul><li>BlackBerry Enterprise (work) </li></ul></ul><ul><li>Sending/Receiving Video via MMS </li></ul><ul><li>Remote Search for Emails Messages </li></ul>Other New Features
  66. 69. <ul><li>HTML and Rich Content Email Support </li></ul><ul><li>Native Attachment Download w/ Document Editing </li></ul><ul><ul><li>Documents to go </li></ul></ul>Other New Features
  67. 70. BlackBerry Internet Service 2.5 <ul><li>2.5 introduces several new features: </li></ul><ul><li>Rich HTML Email </li></ul><ul><ul><li>Display rich HTML email with graphics and photos </li></ul></ul><ul><li>Native Attachment Download </li></ul><ul><ul><li>Save, edit, upload, transfer attachments </li></ul></ul><ul><li>Sync with AOL (America Online) and Hotmail / MSN enhanced email integration for FREE! </li></ul><ul><ul><li>You do not have to pay a yearly fee to access these accounts, BlackBerry does it for you! </li></ul></ul>
  68. 71. FAQ for BIS 2.5 <ul><li>What will I have to do to my BlackBerry to get access to BIS 2.5? </li></ul><ul><ul><li>You need to resend service books, post June 29 </li></ul></ul><ul><ul><ul><li>Note: 2 features require 4.5 Handheld software </li></ul></ul></ul><ul><ul><li>Resend Service books: </li></ul></ul><ul><ul><ul><li>From PC:, login, on left of screen click service books, resend service books </li></ul></ul></ul><ul><ul><ul><li>From BlackBerry: click Personal Email set up icon, click settings/options, service books, resend service books </li></ul></ul></ul><ul><li>Will HTML email be available for BES? </li></ul><ul><ul><li>Yes but it requires a future service pack to be installed </li></ul></ul><ul><ul><li>All BIS emails set up on a $45 corp plan will support BIS 2.5 HTML email post June 29 th and with 4.5 handheld software </li></ul></ul><ul><li>Will users be able to turn off HTML email? </li></ul><ul><ul><li>Yes! This will be under messages, options, email settings </li></ul></ul><ul><li>Will BlackBerry Connect devices support HTML and native file downloading? </li></ul><ul><ul><li>No they will not. </li></ul></ul>
  69. 72. Training Roadmap <ul><li>Introduction to RIM </li></ul><ul><li>BlackBerry Devices </li></ul><ul><li>BlackBerry Solution </li></ul><ul><li>Selling BlackBerry </li></ul><ul><li>BB Connect its Review and Q&A </li></ul>
  70. 73. Selling BlackBerry <ul><li>Key selling points of BlackBerry </li></ul><ul><li>Identifying BlackBerry customers </li></ul><ul><li>Qualifying BlackBerry customers </li></ul><ul><li>Demonstrating device benefits </li></ul><ul><li>Handling objections </li></ul><ul><li>Closing the sale </li></ul><ul><li>Post-sales care </li></ul>
  71. 74. Key Selling Points of BlackBerry <ul><li>Accomplish more each day </li></ul><ul><ul><li>Your communication needs at your fingertips </li></ul></ul><ul><ul><li>Turn downtime into productive time </li></ul></ul><ul><li>Freedom </li></ul><ul><ul><li>Be available on your terms </li></ul></ul><ul><li>Ease of use </li></ul><ul><ul><li>Easy operation </li></ul></ul><ul><ul><li>Programs work together </li></ul></ul><ul><li>Confidence </li></ul><ul><ul><li>Durable chassis, long battery life </li></ul></ul>
  72. 75. Identifying the Customer <ul><li>Who could benefit from using a BlackBerry? </li></ul><ul><ul><li>Business Executives </li></ul></ul><ul><ul><li>Working Parents </li></ul></ul><ul><ul><li>Professional Consultant </li></ul></ul><ul><ul><li>Busy CEO’s </li></ul></ul><ul><li>Can you think of others? </li></ul>
  73. 76. Qualifying the Customer <ul><li>Ask open-ended questions </li></ul><ul><li>What are some questions you use? </li></ul><ul><ul><li>How do you communicate with friends and family? </li></ul></ul><ul><ul><li>What features are you looking for in a phone? </li></ul></ul><ul><ul><li>What would you do with an extra hour in your day? </li></ul></ul><ul><ul><li>Tell me about your day. </li></ul></ul><ul><ul><li>What line of work are you in? </li></ul></ul>
  74. 77. Matching Customers to Devices <ul><li>Full QWERTY </li></ul><ul><ul><li>Medium to heavy email user </li></ul></ul><ul><ul><li>Size of device is less important </li></ul></ul><ul><ul><li>Mobile business professional </li></ul></ul><ul><li>SureType ® </li></ul><ul><ul><li>Phone is most important function </li></ul></ul><ul><ul><li>Light to medium email user </li></ul></ul><ul><ul><li>Small device size is very important </li></ul></ul><ul><li>What questions might you ask? </li></ul>
  75. 78. Showing & Demonstrating Benefits <ul><li>Make sure you place the device in the customer’s hands </li></ul><ul><li>Let them test-drive the controls </li></ul><ul><li>Demonstrate SureType ® </li></ul><ul><ul><li>Place a post-it note over the screen </li></ul></ul><ul><ul><li>Have them type a phrase on the memo pad </li></ul></ul><ul><li>Show them how the applications are integrated </li></ul><ul><li>Play multimedia samples </li></ul><ul><li>Teach them a few tips and tricks </li></ul>
  76. 79. Tips and Tricks <ul><li>5 helpful BlackBerry tips </li></ul><ul><ul><li>Press the space key twice to put the period at the end of the sentence </li></ul></ul><ul><ul><li>When in an email field, press the space key to enter the @ symbol and again for the (.) in .com </li></ul></ul><ul><ul><li>Simply hold down a letter to capitalize it </li></ul></ul><ul><ul><li>Hold down the shift key and scroll to select text or a group of emails </li></ul></ul><ul><ul><li>Hold down Alt key then tap the escape key to quickly switch between applications </li></ul></ul>
  77. 80. Common Objections <ul><li>What are some common objections you encounter? </li></ul><ul><ul><li>Let’s review your initial discussions </li></ul></ul><ul><ul><li>How can you overcome them now with the information we’ve learned? </li></ul></ul>
  78. 81. Closing the Sale <ul><li>Transitional closing </li></ul><ul><ul><li>Offer to check stock of the device </li></ul></ul><ul><ul><li>Discuss trial period/return policy </li></ul></ul><ul><ul><li>Mention if there is a deadline on any promotional pricing </li></ul></ul><ul><ul><li>Mention the BlackBerry trade-up program </li></ul></ul><ul><li>Ask for the sale </li></ul>
  79. 82. Summary of Selling BlackBerry <ul><li>Gather information from your customer </li></ul><ul><ul><li>Ask open-ended qualifying questions </li></ul></ul><ul><ul><li>Match the device to the customer - QWERTY or SureType ® </li></ul></ul><ul><li>Put the devices in their hands </li></ul><ul><ul><li>Show and demonstrate relevant features </li></ul></ul><ul><li>Handle objections and close the sale </li></ul><ul><ul><li>Overcome objections through asking questions and listening, then ask for the sale </li></ul></ul>
  80. 83. Training Roadmap <ul><li>Introduction to RIM </li></ul><ul><li>BlackBerry Devices </li></ul><ul><li>BlackBerry Solution </li></ul><ul><li>Selling BlackBerry </li></ul><ul><li>BB Connect its Review and Q&A </li></ul>
  81. 84. Black Berry Connect Lets discuss about the Third Party Connect of BlackBerry !!!!
  82. 85. BLACKBERRY FOR 3 RD PARTY HANDSETS SUPPORTS A WIDE RANGE OF DEVICES ACROSS ALL OPERATING SYSTEMS <ul><li>BlackBerry Connect integrates seamlessly into the existing OS and applications to provide BlackBerry functionality </li></ul><ul><ul><li>Launched with > 100 operators worldwide </li></ul></ul><ul><ul><li>Choose from > 45 devices with BlackBerry Connect </li></ul></ul><ul><ul><li>Over 25 devices launched with BlackBerry Connect in 2007 </li></ul></ul><ul><ul><li>BlackBerry Connect v4.0 feature set launched Q1-07 </li></ul></ul><ul><li>Plans announced for BlackBerry Application Suite </li></ul><ul><ul><li>Installable software application suite for Windows Mobile 6.0 providing a virtual BlackBerry experience </li></ul></ul>
  83. 86. .net Corporate Application Servers BlackBerry Enterprise Server With BlackBerry Mobile Data Service J2EE Corporate Application Servers BlackBerry Enterprise Server: Single behind-the-firewall infrastructure provides a centralized, secure link to all wireless networks and all wireless handhelds BlackBerry Architecture – Enterprise (BES) <ul><li>BES Features </li></ul><ul><li>Push Email </li></ul><ul><li>Wireless Email Reconciliation </li></ul><ul><li>End to End Security </li></ul><ul><li>Calendar </li></ul><ul><li>Remote Contacts & Tasks Sync * </li></ul><ul><li>Wireless IT Policies </li></ul><ul><li>Security Features to Manage Remote Devices </li></ul><ul><li>One BlackBerry Email + 10 Personal Email id’s </li></ul>BlackBerry Infrastructure Internet Corporate Firewall 2G Networks Mobitex DataTAC 2.5G Networks GSM/GPRS iDEN CDMA 2000 1XRTT 3G Networks
  84. 87. BlackBerry Architecture – Prosumer (BIS) <ul><li>BIS Features </li></ul><ul><li>Push Email </li></ul><ul><li>Wireless Email Reconciliation </li></ul><ul><li>One BlackBerry Email + 10 Personal Email id’s </li></ul><ul><li>No Attachment download limit(It is Possible in SonyEricsson and Windows Mobile devices) </li></ul>BlackBerry Internet Service Internet 2G Networks Mobitex DataTAC 2.5G Networks GSM/GPRS iDEN CDMA 2000 1XRTT 3G Networks Email Providers: Access to Microsoft Outlook, IBM Lotus Notes, MSN, Hotmail, AOL, and POP3/ISP email accounts
  85. 88. BlackBerry Connect with Nokia BlackBerry Connect 2.1 and Maintenance Release <ul><li>Available Now: 9300, 9500, 9300i, E50, E60, E61/E62, E70 </li></ul><ul><li>Based on Symbian 9.1 and S60 3 rd Edition, featuring: </li></ul><ul><ul><li>Push email supporting BlackBerry Enterprise Server and BlackBerry Internet Service </li></ul></ul><ul><ul><li>Wireless email reconciliation, 3DES encryption </li></ul></ul><ul><ul><li>Remote Address Lookup </li></ul></ul><ul><ul><li>Wireless Calendar </li></ul></ul><ul><ul><li>Attachment Viewing formats: doc, ppt, xls, pdf, txt, html </li></ul></ul><ul><ul><li>Enhanced IT policy, including: </li></ul></ul><ul><ul><ul><li>Set password, minimum password length </li></ul></ul></ul><ul><ul><ul><li>Max inactivity timeout, password age, password history </li></ul></ul></ul><ul><ul><ul><li>Password pattern checking, max password attempts </li></ul></ul></ul><ul><li>2.1 Maintenance Release </li></ul><ul><li>Available Now: E65, E61i </li></ul><ul><li>New features, in addition to BlackBerry Connect 2.1 features: </li></ul><ul><ul><li>Standalone Remote Address Lookup (RAL) application with full match details </li></ul></ul><ul><ul><li>Installer improvements to provide more user feedback and activate BlackBerry Connect client software after installation if the user desires </li></ul></ul><ul><ul><li>Standalone settings application </li></ul></ul>
  86. 89. BlackBerry Connect with Nokia BlackBerry Connect 4.0 <ul><li>Available Now: E90, E61i, E61 (PR 3 Firmware) </li></ul><ul><li>Release 1 features (in addition to BlackBerry Connect 2.1 MR) </li></ul><ul><ul><li>Wireless Enterprise Activation </li></ul></ul><ul><ul><li>Wireless Calendar bulk load </li></ul></ul><ul><ul><li>Wireless Contact sync </li></ul></ul><ul><ul><li>Email Settings on device (out of office, filters, auto-signature etc) </li></ul></ul><ul><ul><li>AES encryption </li></ul></ul><ul><ul><li>GroupWise support </li></ul></ul><ul><ul><li>PIN-to-PIN receive </li></ul></ul><ul><ul><li>Additional IT Policies </li></ul></ul><ul><ul><li>Attachment Viewer 4.0 with picture support </li></ul></ul><ul><li>Release 2 features (pending OS/UI dependencies) </li></ul><ul><ul><li>PIN-to-PIN compose </li></ul></ul><ul><ul><li>vCard support </li></ul></ul><ul><ul><li>Improved folder management </li></ul></ul><ul><ul><li>Sent Items sync </li></ul></ul><ul><ul><li>Notes and Task sync </li></ul></ul><ul><ul><li>MDS Browser </li></ul></ul><ul><ul><li>Recipient auto-complete </li></ul></ul>
  87. 90. BlackBerry Connect Installation Process <ul><li>Contract Plan </li></ul><ul><li>Buy a BlackBerry Service Plan on your Postpaid account such that your SIM becomes BlackBerry Service Enabled </li></ul><ul><li>Sourcing File </li></ul><ul><li>Download the BB Connect Client “.SIS” File from Nokia Web Site </li></ul><ul><ul><li>Note : Download appropriate BBC Client which is compatible to the Firmware version on the device </li></ul></ul><ul><ul><li>Check Firmware – “*#0000#” on the device home screen </li></ul></ul><ul><li>Install File </li></ul><ul><li>Double-click the .SIS file. You will be prompted to “Install the application on the phone”. Choose ‘Yes’ </li></ul><ul><li>On the Nokia device - “Install BlackBerry?”, choose “Yes”. </li></ul><ul><li>Follow the instructions on the device to complete the installation </li></ul><ul><li>You will receive now notification on the Nokia device - “Installation Complete” </li></ul><ul><li>Activating Email Accounts </li></ul><ul><li>Go To Vodafone web site and follow installation process stated at the site to activate your office and personal email account on to your mobile device. </li></ul>
  88. 91. Nokia BlackBerry Connect Client Download Ensure the ROM is compatible before selecting the client version Select region and carrier as *Other BlackBerry Connect Desktop Release notes and user guides
  89. 92. Turning BlackBerry Service “On” <ul><li>While at the home screen, choose the envelope icon (to bring up the &quot;messaging&quot; menu). </li></ul><ul><li>Choose Options (using the button with the blue stripe) </li></ul><ul><li>Choose Settings </li></ul><ul><li>Choose E-mail , then BlackBerry . </li></ul><ul><li>Change the option for BlackBerry service to </li></ul><ul><li>“ On” by pressing the joystick </li></ul><ul><li>Choose back and exit to homescreen </li></ul><ul><li>You should eventually see a new BlackBerry icon indicating that BlackBerry Connect is running on the device </li></ul>
  90. 93. FAQ: <ul><li>1) How does a Customer get BlackBerry Connect? </li></ul><ul><li>There are three ways for a Customer to obtain the BlackBerry Connect Client : </li></ul><ul><ul><li>from Carrier’s or Nokia/SonyE website for download </li></ul></ul><ul><ul><li>on a CD in the box </li></ul></ul><ul><ul><li>pre-installed in the device extended ROM </li></ul></ul><ul><li>There are two ways for a Customer to obtain the BlackBerry Connect Desktop software : </li></ul><ul><ul><li>from Carrier’s or Nokia/SonyE website for download </li></ul></ul><ul><ul><li>on a CD in the box </li></ul></ul><ul><li>2a) The device shows that BlackBerry Service is “Not Connected” and cannot be “Restarted” </li></ul><ul><li>a) Confirm that the device is approved for BlackBerry Connect </li></ul><ul><li>b) Confirm that the SIM provisioned with BlackBerry services by checking with your Carrier </li></ul><ul><li>c) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on </li></ul><ul><li>2b) The device shows that BlackBerry Service is “Suspended by user” </li></ul><ul><li>a) This can occur if the user chooses to Suspend service or when the radio has suspended service because of another application (i.e. Internet Browser) </li></ul><ul><li>b) Turn the device off, remove the battery, re-insert the battery and turn the device on again; go to BlackBerry Settings and turn service off and back on </li></ul>
  91. 94. FAQ: (cont.) <ul><li>3) I cannot send or receive email. </li></ul><ul><ul><li>- Re-register device with BlackBerry network. </li></ul></ul><ul><ul><li>- Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen </li></ul></ul><ul><ul><li>- Check that there is a CMIME Service Book on the device </li></ul></ul><ul><ul><li>- Ask your IT Admin whether there are any email server issues </li></ul></ul><ul><ul><li>- Delete the CMIME Service Book* and re-provision you provisioned the device to your corporate BES account * Note: This will delete the BlackBerry mailbox and all emails from the device </li></ul></ul><ul><li>4) My calendar entries are not synchronized. </li></ul><ul><ul><li>- Confirm that BlackBerry service is Connected and the ‘BlackBerry Connect’ icon is on the Home screen </li></ul></ul><ul><li>- Check that there is a CICAL Service Book on the device </li></ul><ul><li>- Delete the CICAL Service Book*, re-provision the device against your corporate BES account and perform a Calendar Bulk-load </li></ul><ul><li>- * Note: This will delete all BlackBerry calendar entries from the device. </li></ul><ul><li>5) Emails on my desktop are not deleted or synchronized with those on the handheld. </li></ul><ul><li>- Go to BlackBerry Settings and check that </li></ul><ul><ul><ul><li>wireless reconciliation is enabled </li></ul></ul></ul><ul><ul><ul><li>You have chosen to delete on – “Mailbox & Handheld” </li></ul></ul></ul><ul><li>6) What do the different icons means? </li></ul><ul><li>- Please see slide – “BlackBerry Connect Connection Status and Icons” </li></ul><ul><li>7) What attachments formats are supported? </li></ul><ul><li>- The BlackBerry Connect Attachment Viewer can be used to view the following attachment types – </li></ul><ul><ul><ul><li>.DOC, .PPT, .XLS, .DOT, .HTM, .HTML, .TXT, .PDF, .ZIP and .WPD (BlackBerry Connect 2.1 and 4.0) </li></ul></ul></ul><ul><ul><ul><li>.BMP, .JPG, .GIF, .TIF and .PNG (BlackBerry Connect 4.0 only) </li></ul></ul></ul><ul><li>- Note that for Nokia devices, attachments cannot be downloaded to the device. </li></ul><ul><li>- Before sending attachments to the device, it is compressed and some elements (e.g. images) are left out </li></ul>
  92. 95. FAQ: (cont.) <ul><li>8) I cannot view images </li></ul><ul><li>- The BlackBerry Connect v2.1 Attachment Viewer does not support image viewing </li></ul><ul><li>- For SonyE and Windows Mobile devices, you will need to download the image first </li></ul><ul><li>9) I cannot synchronize Contacts, Tasks or Note </li></ul><ul><li>- BlackBerry Connect v2.1 does not support Contacts and Tasks sync </li></ul><ul><li>- Contact, Task (WM only) and Notes (WM only) sync is support with BlackBerry Connect v4.0 </li></ul><ul><li>- Please refer to Feature Lists for more details </li></ul><ul><li>10) After installing the BBC client on my device, nothing happens </li></ul><ul><li>- BlackBerry Connect must be activated after it is installed: </li></ul><ul><ul><ul><ul><li>For Nokia E-series: Main Menu > BlackBerry Folder > Settings </li></ul></ul></ul></ul><ul><ul><ul><ul><li>For Sony Ericsson: Control Panel > BlackBerry </li></ul></ul></ul></ul><ul><ul><ul><ul><li>For Windows Mobile: Start > Settings > System > BlackBerry </li></ul></ul></ul></ul><ul><li>11) BlackBerry Connect is disconnected when surfing the Internet </li></ul><ul><li>- On devices and networks that do not support multiple ‘PDP Contexts’ (Packet Data Protocol), only one data connection is allowed. </li></ul><ul><li>- In this case, BlackBerry Connect is disconnected and will re-connect after Internet application is closed. </li></ul><ul><li>12) File attachments between 30 – 60 KB cannot be downloaded or uploaded </li></ul><ul><li>- This is a fault on the BES and BIS and will be corrected in future releases. </li></ul><ul><li>- Only Sony Ericsson and Windows Mobile devices support native attachment download and upload </li></ul><ul><li>13) Does the BlackBerry Connect client work on any Sony Ericsson, Nokia or Windows Mobile device? </li></ul><ul><li>- No, only authorized combinations of hardware-&-software will work. </li></ul><ul><li>- For Customers, the carrier’s the website is the best source for this information </li></ul><ul><li>- For Carrier CSO: Carrier Product Marketing </li></ul>
  93. 96. FAQ: (cont.) <ul><ul><li>14) What are Service Books? </li></ul></ul><ul><li>- Service Books are “certificates” that are required for the device and the BES and BIS to complete specific functions </li></ul><ul><li>- The following Service Books are supported on BlackBerry Connect devices: </li></ul><ul><ul><ul><ul><li>BlackBerry [ALP] - for Address Lookup </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BlackBerry [CICAL] – for Calendar Sync </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BlackBerry [CMIME] – for Email Sync </li></ul></ul></ul></ul><ul><ul><ul><ul><li>“” – for BIS Email Sync </li></ul></ul></ul></ul><ul><ul><ul><ul><li>With BlackBerry Connect v4.0, the following additional Service Books are supported (among others): </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BlackBerry [Provisioning] – for OTA Enterprise Activation </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BlackBerry [Sync] – for Contacts, Tasks and Notes Sync </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BlackBerry [IPPP for BIBS] – for MDS BlackBerry Internet Browsing Service </li></ul></ul></ul></ul><ul><ul><ul><ul><li>BlackBerry [IPPP for 5-Click] – for BlackBerry Internet Service 5-Click Provisioning </li></ul></ul></ul></ul><ul><ul><ul><li>- Click on the Service Books to see additional information on them. </li></ul></ul></ul><ul><ul><ul><li>- The BlackBerry [CMIME] and BIS Service Books contain additional details that effect whether - </li></ul></ul></ul><ul><ul><ul><ul><li>Wireless Synchronization is enabled or disabled </li></ul></ul></ul></ul><ul><ul><ul><ul><li>How Conflicts to be handled </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Delete sync applies to the Handheld only or both Mailbox and Handheld </li></ul></ul></ul></ul>
  94. 97. FAQ: (cont.) <ul><ul><li>15) Is there a limit on the number BIS Service Books on the device </li></ul></ul><ul><li>- Yes: </li></ul><ul><ul><ul><ul><li>Windows Mobile supports only 3 BIS Service Books </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Nokia and Sony Ericsson will support 10 BIS Service Books with BIS 2.1. </li></ul></ul></ul></ul><ul><ul><li>16) What is the maximum number of emails in the BlackBerry mailbox? </li></ul></ul><ul><li>- A maximum of between 500 and 600 emails can be received in the BlackBerry mailbox on the device. </li></ul><ul><li>- After this occurs, the oldest emails will be removed from the device but not from the Email Server. </li></ul>
  95. 98. Review Questions <ul><li>Name two features that make phone calls fast & easy on a BlackBerry </li></ul><ul><ul><li>Name/number, alphanumeric, smart, and speed dialing, Bluetooth, speakerphone, VAD </li></ul></ul><ul><li>What is the BlackBerry Internet Service? </li></ul><ul><ul><li>BIS connects to 10 email accounts, pushes email, provides connection to web, etc. </li></ul></ul><ul><li>Name the 5 steps to setting up your customer’s BIS account online </li></ul><ul><ul><li>Create acct, accept legal terms, PIN/IMEI, Username & Password, Integrate or create email account </li></ul></ul><ul><li>What’s unique about BlackBerry holsters? </li></ul><ul><ul><li>Internal magnet puts BlackBerry in standby, saves battery life </li></ul></ul>
  96. 99. Review Questions <ul><li>List two benefits of the BlackBerry Desktop Software </li></ul><ul><ul><li>Load apps, backup & restore, manage media, switch devices, sync </li></ul></ul><ul><li>Name two benefits of setting up BIS for your customer </li></ul><ul><ul><li>Fewer support calls, fewer returns, increased customer satisfaction, increased referrals </li></ul></ul><ul><li>How do you teach a customer how to use SureType ® ? </li></ul><ul><ul><li>Place a post-it note over the screen and have them type a few phrases </li></ul></ul><ul><li>What is a benefit of push email? </li></ul><ul><ul><li>Mail delivery is reliable and fast, better device battery life, etc. </li></ul></ul><ul><li>What kinds of questions make good qualifying questions? </li></ul><ul><ul><li>Open-ended questions </li></ul></ul>
  97. 100. Fun Sites <ul><li> </li></ul><ul><ul><li>BlackBerry device tutorials, tons of info, great resources </li></ul></ul><ul><li> – Research in Motion home page </li></ul><ul><li> – games </li></ul><ul><li> – ringtones </li></ul><ul><li> – themes </li></ul><ul><li> – news & forum </li></ul><ul><li> – news & forum </li></ul>These sites may not be authorized or approved for use by Research In Motion, so surf and download at your own risk.
  98. 101. Q&A
  99. 102. Thank You!