HOTEL AND CATERING SERVICES
• Hospitality industry consists of broad category of fields within the service
industry that includes lodging, restaurants, event planning, theme park,
• Hospitality industry is a several billion dollar industry that mostly depends on
the availability of leisure time and disposable income.
• A hospitality unit such as a restaurant, hotel or even an amusement park
consists of multiple group such as facility maintainance, direct operations,
management, marketing and human resource.
• Hospitality industry covers a wide range of organisations offering food
service and accomodation.
The hospitality industry is divided into sectors according to the skill-sets
required for the work involved.
Sectors include accommodation, food and beverage, meeting and events,
gaming, entertainment and recreation, tourism services, and visitor information.
Usage rate is an important variable for the hospitality industry.
Hotel is a place where all who conduct, themselves properly and who being
able and ready to pay for their entertainment, accommodation and other
services including the boarding like a temporary home”.
“It is home away from home where all the modern amenities and facilities
are available on a payment basis”.
The facilities like entertainment, food, accommodation etc are the core
services of a hotel.
Primarily and fundamentally, a hotel is an establishment which supplies
boarding and lodging not engaged in inter-state commerce’s
TYPES OF HOTELS
There are a number of hotels offering different types of services.
The variation in architectural facilities, the size, the facade, the facilities and
amenities can't be overlooked.
USERS OF HOTEL INDUSTRY
Domestic – Pilgrims, Students, Officials, Film stars, Intellects, Sportsmen,
Foreign - Political Representatives,Trade Representative, Educationists,
Tourists, Sportsmen, Cultural Representatives, Pilgrims, Business
SERVICE TRIANGLE OF HOTEL & CATERING IND.
Hotel Owners/ Admn
Internal Marketing External Marketing
(Enabling Promises) (Making Promises)
GREEN PARK HOTELS
•The Hotel, built in 1824, is located on the north side of St. Stephen's Green
Park. Citizen Army Commander Mallin, when occupying the Green, did not
send a detachment to take over the Hotel, with its commanding view of the
•At Green Park, world is built around the Guest experience. Service and care
are part of the core philosophy that enables to offer guests world class
conveniences and comforts providing the discerning business traveler a home
away from home.
•The concepts of sensitivity to nature, efficiency and comfort have been
integrated into all facilities and services offered by the Hotel, thereby offering
the business traveler a well deserved break and a cocoon to rest and recharge.
•The Greenpark at Hyderabad is an urban oasis located at Greenlands in the
heart of the Vibrant Capital of Andhra Pradesh. This elegant and comfortable
147 room hotel is nestled in a one of the verdant areas of Hyderabad.
SERVICES AND FACILITIES
• Computerized check-in and check-out, 24-hour room service and coffee
shop, In house laundry / dry cleaning, Secretarial services and business
facilities, Travel assistance & Car rental, Sight seeing tours on request.
• Doctor on call, Ample car parking, Internet facility in the Room
24 hour Fax and E-mail, Florist, Once Upon a Time the Restaurant
Mustang – Bar, Torque - The Pub.
Organize business meetings or conferences at the well equipped business
center of the hotel.
Well equipped Business Centre, having Latest Computer Systems with
Internet Connectivity,Wi-Fi facility for LapTops, Laser Printer, Colour
Printer, Scanner, Photo Copier, Fax, E-safe, Secretarial services etc.
Well furnished and comfortable rooms equipped with long bath, direct
dial telephone, Internet facility, individual thermostat control for air-
conditioning, colourT.V. with popularT.V. satellite channels.
The smartly designed rooms and suites offer warmth and personalized
services which are hallmark of Green Park Hospitality.The rooms are
designed to provide the right ambience and comforts for a relaxing stay for
the discerning business traveler.
CASE STUDY ON GREENPARK HOTELS
In the competitive world of upscale hotels, guests have come to expect a
comfortable room that serves as a serene retreat, whether they are
visiting for business or for leisure.
The Hotel is faced with the challenge of providing quiet, attractive rooms
while simultaneously maintaining competitive rates.
Hotel groups across the country can take advantage of a simple way to
meet this challenge—installing ENERGY STAR qualified ventilation fans.
With a focus on quality and energy efficiency, these fans provide the
quiet ventilation that guests demand while reducing the hotel’s electricity
CATERING TO GUESTS
• Green Park Hotels, provide a great example of the benefits of installing
ENERGY STAR ventilation.
• one of the problem the hotel group decided to update was the bathroom
• Previous fans, plagued by loud motors, frequent failures, and high energy
usage, were often a source of guest complaints.
• One of the respondents to a request for bids suggested going with an
ENERGY STAR qualified model.
•Green Park decided to replace the older models in over 2,000 rooms
with the ENERGY STAR vent fans. Since the switch, the hotel has
noticed a marked improvement in guest satisfaction.
•They have received no complaints of noisy or malfunctioning fans.
•The new fans operate so quietly that guests are often not even aware
of the fan’s presence.
•There is a noticeable improvement in indoor air quality.
•The hotel is also pleased that the new fans have contributed to
reducing their energy bills.