SlideShare a Scribd company logo
1 of 54
Download to read offline
2015 State of Marketing
In the fall of 2014, we surveyed 5,000+ global marketers
about their top priorities for 2015 across all digital
channels — and discovered how their budgets, metrics,
and strategies supported their goals.
Here, we’ll present some of the biggest takeaways from
the 2015 State of Marketing. Consult the full report for
even more charts and recommendations.
#1 #2 #3
New business
development
Most Pressing Business Challenges
Quality of leads
Remaining up to date with current
marketing technology and trends
Key Stats
Key Stats
84% of marketers plan to increase or maintain their
spend.
38% of marketers plan to shift spend from traditional
mass advertising to advertising on digital channels.
Budget Spend in 2015
Key Stats
Budget Spend in 2015
Top 5 Areas for Increased Spending
Social media
advertising
70%
Social media
marketing
70%
Social media
engagement
67%
Location-
based
mobile
tracking
Mobile
applications
67% 66%
Key Stats
The Customer Journey
Technologies Most Critical to Creating a Cohesive Customer Journey
Mobile
applications
57%
Marketing
analytics
54%
CRM
tools
54%
Key Stats: Email
73% of marketers believe
email marketing is core to
their business
Key Stats: Email
49% always/often use
responsive design in emails
Key Stats: Email
47% report click-through
rate as the most important
email marketing metric
Key Stats: Email
23% don’t know what
device emails are read on
54%
Key Stats: Mobile
71% of marketers believe
mobile marketing is core to
their business
Key Stats: Mobile
68% have integrated
mobile marketing into their
overall marketing strategy
Key Stats: Mobile
58% have a dedicated
mobile marketing team
Key Stats: Mobile
43% rate website traffic from
mobile website or app as the
most important metric
Key Stats: Social
66% of marketers believe
social media marketing is
core to their business
Key Stats: Social
66% have a dedicated
social media team
Key Stats: Social
64% believe social is a
critical enabler of their
products and services
Key Stats: Social
42% rate website traffic
from social media as the
most important social
marketing metric
2015 State of Marketing
Download the
full report today.
Finding a Focus for 2015
Revenue growth is the #1 success metric used by marketers
Top 5 Digital Marketing Metrics for Success
Revenue growth
32%
30%
23% 23% 23%
Customer satisfaction Return on investment Customer retention rates Customer acquisition (i.e.,
audience and/or list growth)
Finding a Focus for 2015
Popularity and Effectiveness of Digital Marketing Channels and Strategies
56%
44%
44%
44%
42%
41%
40%
39%
38%
37%
35%
32%
31%
31%
29%
27%
27%
25%
24%
24%
22%
21%
20%
19%
18%
15%
Corporate website
Social media engagement
Social media marketing
SEO/SEM
Landing pages
Email marketing
Display/banner ads
Social media advertising
Blogging
Social media listening
Videos
Native advertising
Web personalization
Content marketing
Recommendations via email
Data targeting and segmentation
Mobile application(s)
Guided selling
Mobile text messaging (SMS)
Video advertising
Marketing automation
Offer management
Lead nurturing and scoring
Mobile push notifications
Location-based mobile tracking
Podcasting
26%
27%
29%
31%
31%
27%
30%
29%
31%
30%
29%
30%
36%
32%
31%
34%
34%
32%
31%
31%
34%
31%
34%
34%
32%
30%
0% 100%
Piloting/Plan
to Use in Next
12 Months
Currently
Using
64% 25% 10%
67% 22% 10%
66% 23% 9%
66% 25% 7%
66% 24% 8%
68% 23% 8%
68% 22% 8%
68% 21% 9%
61% 27% 9%
58% 28% 9%
66%
66%
62%
25% 8%
26%
27%
6%
9%
65% 26% 7%
65% 24% 8%
67% 24% 7%
65% 24% 8%
64% 25% 8%
67% 23% 7%
64% 24% 8%
66% 24% 8%
66% 25% 6%
67% 25% 7%
62% 28% 8%
59% 29% 10%
58% 27% 13%
Very effective/effective
Somewhat effective
Not very effective/
not at all effective
Don’t know
20% 40% 60% 80%
Finding a Focus for 2015
Effectiveness of Digital Marketing Tools
Email marketing, social media advertising, and social
media listening had the highest very effective/effective
ratings.
Meanwhile, blogging, display/banner ads, corporate web-
site, and native advertising had the highest number of
marketers saying they didn’t know whether or not they’d
use them.
Rank the Top Obstacles
RANK
1
2
3
4
5
9
6
11
7
8
13
10
16
19
12
17
15
18
14
20
27%
27%
27%
26%
25%
25%
23%
23%
22%
22%
22%
21%
21%
21%
20%
20%
19%
18%
18%
1%
New business development
Quality of leads
Remaining up to date with current marketing technology and trends
Customer acquisition
Quantifying marketing's return on investment
Integration of marketing tools/systems
Demand and lead generation
Budgetary constraints
Building deep customer relationships
Creating a personalized cross-channel experience
Producing unique, original content
Using existing data to drive more relevant messages and experiences
Keeping pace with competitors
Staying ahead of social media trends
Talent acquisition and retention
Understanding what data to analyze
Shifting consumer demographics
Channel expansion and device adoption
Enterprise-level system optimization
Other
Most Pressing Business Challenges
Rank the Top Obstacles
Marketers’ biggest challenges in 2015 are new business
development, quality of leads, and remaining up-to-date
with current marketing technology and trends.
Interestingly, challenges like budgetary constraints and
uniqueness of content weren’t among the most common,
indicating that marketing resources aren’t necessarily
strapped — it’s more about filling the funnel with quality
instead of quantity.
Banking on Social & Mobile
Marketers plan to increase spend in the following
five areas in 2015:
Social media
advertising
70%
Social media
marketing
70%
Social media
engagement
67%
Location-based
mobile tracking
67%
Mobile
applications
66%
Banking on Social & Mobile
70% see mobile marketing
as a critical enabler of
products and services
64% believe social is a
critical enabler of their
products and services
This decision to invest more in social and mobile makes sense.
Using Technology to Craft the
Customer Journey
According to the State of Marketing Leadership, 86% of
senior-level marketers say that it’s absolutely critical or
very important to create a cohesive customer journey.
The following chart shows which technologies marketers
find most effective at creating a customer journey.
Using Technology to Craft the
Customer Journey
Absolutely Critical/
Very Important
57%
54%
54%
51%
44%
42%
41%
40%
40%
37%
50%
46%
45%
45%
41%
39%
39%
41%
43%
42%
27%
30%
29%
31%
29%
27%
32%
30%
29%
28%
22%
23%
24%
23%
28%
31%
27%
27%
26%
27%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Mobile applications
Marketing analytics
Customer relationship management (CRM) tools
Content management
Marketing automation
Predictive intelligence
Collaboration tools
Social listening tools
Social publishing tools
Enterprise resource planning (ERP) software
Very e ective/e ective Somewhat e ective Not very e ective/not at all e ective Don't know
The Effectiveness of Various Technologies at Creating a Cohesive Customer Journey
Technologies Rated as Most Critical and Important
to the Customer Journey
Using Technology to Craft the
Customer Journey
#1 Mobile applications #2 Marketing analytics #3 Customer relationship management (CRM) tools
Email Keeps a High Profile
73% of marketers believe
email marketing is core to
their business
Email Keeps a High Profile
2015 vs. 2014: Why Is Email Core to Your Business?
60%
20%
20%
2015
Email indirectly impacts our
business performance
Our business' primary revenue
source is directly linked to email
operations
Email is a critical enabler of our
products and services
42%
16%
42%
2014
Email Keeps a High Profile
We asked marketers to share which email campaigns
they use and how effective they find these campaigns.
Newsletters are used most often; however, they rank
lower for overall effectiveness. Conversely, mobile opt-in
campaigns are rated the most effective, but are not
widely used.
Email Keeps a High Profile
Currently
Using
Piloting/
Plan to Use
in Next 12
Months
63% 22%
54% 23%
42% 29%
40% 27%
38% 28%
38% 22%
36% 28%
34% 33%
30% 31%
28% 30%
27% 24%
26% 23%
26% 30%
24% 30%
24% 22%
66%
69%
72%
64%
67%
74%
72%
63%
67%
64%
75%
74%
76%
73%
72%
26%
23%
21%
25%
25%
18%
21%
26%
23%
26%
17%
18%
17%
20%
20%
7%
6%
5%
8%
6%
6%
5%
9%
7%
8%
6%
7%
6%
5%
5%
0% 20% 40% 60% 80% 100%
Newsletter
Promotional content
Welcome series
Web opt-in
Post-purchase
Transactional
Loyalty
Reengagement
Social opt-in
Win-back
Birthday
Anniversary
Mobile opt-in
Browse retargeting
Abandoned cart
Don't know
Very effective/effective
Not very effective/not at all effective
Somewhat effective
Usage Rates of Email Marketing Campaigns and Their Effectiveness
Email Keeps a High Profile
47%
43%
38%
34% 34%
Click-through
rate
Conversion
rate
Click-to-open
rate
Unique open
rate
Lead
generation
Top 5 Metrics Used to Measure Email Marketing Success
Raising the Stakes on
Responsive Design
We tracked substantial growth from last year to this year in the number of
subscribers who read emails on mobile devices.
Volume of Subscriber Emails Read on a Mobile Device
35%
22%
41%
22%
19%
16%
4%
11%
1%
3% 1% 23%
2014
2015
Less than 30% 30-49% 50-69% 70-74%
75-89% 90% or more Don't know
Raising the Stakes on
Responsive Design
7%
12% 27%
12%
15%
20%
22%
29%
18%
19% 17%
2015 2014
9%
13%
22%
13% 15%
19%
22%
28% 19%
18%
21%
2015 2014
Emails Landing Pages
Usage Rates of Mobile Responsive Design
Always
Often
Sometimes
Rarely
Never
Don’t know
The Year of Mobile Has Arrived — 
for Real This Time
Mobile Marketing Impact on Business
16% 70% 15%2015
2014
Mobile marketing indirectly impacts our business performance
Mobile marketing is a critical enabler of our products and services
Our business' primary revenue source is linked to mobile marketing
14% 57% 29%
The Year of Mobile Has Arrived — 
for Real This Time
With this rise in mobile activity, how are marketers actually
using the channel?
Mobile loyalty campaigns are the most widely used and the
most effective mobile campaign, as ranked by marketers.
Overall, a majority of marketers using mobile rated all
campaign types as highly effective, further supporting
mobile’s crucial position in marketing strategy.
The Year of Mobile Has Arrived — 
for Real This Time
Currently
Using
Piloting/
Plan to Use
in Next 12
Months
37% 36%
36% 36%
36% 35%
35% 36%
35% 38%
33% 35%
33% 38%
33% 35%
32% 36%
86%
83%
83%
84%
83%
85%
84%
85%
85%
12%
14%
15%
12%
13%
12%
14%
13%
11%
2%
2%
1%
2%
2%
2%
1%
2%
3%
0% 20% 40% 60% 80% 100%
Loyalty
Holiday or event campaign
Promoting email subscription via SMS
Mobile welcome SMS
Drive cross-channel engagement
Mobile-exclusive deals
Reengagement
Win-back
Conversation via keyword
Don't know
Very effective/effective
Not very effective/not at all effective
Somewhat effective
Mobile Campaign Popularity and Effectiveness
The Year of Mobile Has Arrived — 
for Real This Time
43%
39%
37% 35% 35% 35%
28% 28%
1%
Mobile website or
app tra c
Conversion
rate
Lead
generation
Volume of mobile
phone
interactions
Overall brand
awareness/
preference
Revenue directly
attributed to
mobile device
transactions
Mobile app
ratings
Number of SMS/
push notification
opt-ins
Other
Metrics for Measuring Mobile Marketing Success
The Year of Mobile Has Arrived — 
for Real This Time
27% percent of marketers
have a mobile application
The Year of Mobile Has Arrived — 
for Real This Time
Support for Android is starting
to edge out iOS support (79% and
77%, respectively).
79% 77%
39%
20%
2%
Android iOS Windows Blackberry Other
Mobile App Support for Operating Systems
The Year of Mobile Has Arrived — 
for Real This Time
A successful customer journey requires integrating mobile into
your marketing strategy. Among marketers using mobile
channels, 68% have integrated mobile marketing into their
overall strategy — meaning they’ve incorporated either SMS,
push notifications, mobile apps, or location-based functionality.
Sixty-one percent rate the integration as very effective or
effective (compared to 46% last year) and 32% rate it as
somewhat effective.
Social Takes the Spotlight
Marketers are increasing
their budgets for social
more than any other digital
marketing channel.
Social Takes the Spotlight
86% of marketers who use social say their social
efforts produce ROI.
Social Media Marketing Return on Investment
86%
55%
9%
20%
27%
30%
8%
7%
Not likely to produce ROI
Unsure
Produces significant ROI
Produces some ROI
Will eventually produce ROI
Indirectly produces ROI
Social Takes the Spotlight
Social Media Team Size: 2014 vs. 2015
1 person
2-3 people
4-5 people
6 or more people30%
10% 17%
43%
2015
1 person
2-3 people
4-5 people
6 or more people
2014
6%
8%
45%
40%
Social Takes the Spotlight
In 2015, nearly twice as many marketers categorize social
as a primary revenue source vs. 2014.
Social Media Marketing Impact on Business
2015
2014
Social media marketing indirectly impacts our business performance
Social media marketing is a critical enabler of our products and services
Our business' primary revenue source is linked to social media marketing
16%
9%
64%
25%
19%
66%
Social Takes the Spotlight
Currently
Using
Piloting/
Plan to Use
in Next 12
Months
80% 12%
70% 18%
62% 22%
56% 20%
56% 25%
34% 26%
34% 29%
27% 21%
24% 25%
23% 23%
20% 30%
20% 25%
19% 23%
19% 24%
19% 26%
17% 23%
16% 28%
15% 21%
14% 21%
13% 24%
11% 23%
11% 22%
8% 27%
73%
68%
69%
69%
68%
71%
67%
81%
57%
86%
68%
69%
77%
68%
68%
76%
71%
67%
77%
73%
78%
81%
76%
19%
22%
21%
16%
24%
22%
23%
14%
28%
11%
26%
22%
18%
23%
24%
19%
24%
22%
19%
21%
18%
17%
21%
8%
10%
10%
14%
8%
7%
10%
5%
15%
3%
6%
9%
6%
9%
8%
5%
5%
12%
4%
6%
4%
3%
4%
0% 20% 40% 60% 80% 100%
Facebook
Twitter
LinkedIn
Google+
YouTube
Blogging
Instagram
Video
Pinterest
Tagged
Podcasts
Flickr
WhatsApp
Other Messaging Apps
SlideShare
MySpace
Vine
Foursquare
WeChat
Snapchat
Line
KakaoTalk
Mobage
Very effective/effective
Not very effective/not at all effective
Somewhat effective
Social Media Networking Channels Being Used and Their Effectiveness
Social Takes the Spotlight
Podcasts are the #1 social
channel to pilot in 2015.
30% of marketers say they’ll
test podcasting this year.
Social Takes the Spotlight
28% say they will test Vine
29% of marketers say
they’ll test Instagram
Social Takes the Spotlight
Social network Tagged scored the highest “very effective”
ratings of any social channel: 86%.
Professional social network Viadeo and texting app
KakaoTalk tied for second: 81%.
Social Takes the Spotlight
Facebook, Twitter, and LinkedIn are again the most
popular social networks for marketers.
Facebook: 80% of marketers use; 92% rate as very or
somewhat effective
Twitter: 70% of marketers use; 90% rate as very or
somewhat effective
LinkedIn: 62% of marketers use; 90% rate as very or
somewhat effective
Social Takes the Spotlight
Google+ had the lowest effectiveness rating of any social
network, with 14% of marketers saying it’s not very
effective or not effective.
2015 State of Marketing
Looking for
recommendations to use this
data in your own marketing
strategies for 2015?
Download the full report.

More Related Content

More from Salesforce Marketing Cloud

More from Salesforce Marketing Cloud (20)

State of Marketing Twitter Quiz
State of Marketing Twitter QuizState of Marketing Twitter Quiz
State of Marketing Twitter Quiz
 
Kicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Kicking Off Your Identity-Driven Marketing Strategy with MLS and GigyaKicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
Kicking Off Your Identity-Driven Marketing Strategy with MLS and Gigya
 
Celebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Celebrity Cruises and AAA Drive Engagement with Real Time Email CampaignsCelebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
Celebrity Cruises and AAA Drive Engagement with Real Time Email Campaigns
 
Basics of Killer Content Marketing
Basics of Killer Content MarketingBasics of Killer Content Marketing
Basics of Killer Content Marketing
 
How Pono Music is Revolutionizing the Music Industry Using Community Cloud
How Pono Music is Revolutionizing the Music Industry Using Community CloudHow Pono Music is Revolutionizing the Music Industry Using Community Cloud
How Pono Music is Revolutionizing the Music Industry Using Community Cloud
 
Marketing and Sales Aligned with a Common Goal
Marketing and Sales Aligned with a Common GoalMarketing and Sales Aligned with a Common Goal
Marketing and Sales Aligned with a Common Goal
 
How Salesforce Uses the Marketing Cloud
How Salesforce Uses the Marketing CloudHow Salesforce Uses the Marketing Cloud
How Salesforce Uses the Marketing Cloud
 
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
When Every Moment Matters: Apply a Marketing Mindset to Customer ServiceWhen Every Moment Matters: Apply a Marketing Mindset to Customer Service
When Every Moment Matters: Apply a Marketing Mindset to Customer Service
 
Retail CLV is the New Black
Retail CLV is the New BlackRetail CLV is the New Black
Retail CLV is the New Black
 
CRM Strategies for Accelerating B2B Pipeline Growth
CRM Strategies for Accelerating B2B Pipeline GrowthCRM Strategies for Accelerating B2B Pipeline Growth
CRM Strategies for Accelerating B2B Pipeline Growth
 
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving SuccessHow CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
 
No Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
No Reservation? No Problem! OpenTable and Marketing Cloud at Your ServiceNo Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
No Reservation? No Problem! OpenTable and Marketing Cloud at Your Service
 
How Kraft Drives Email Engagement Using Native Advertising & Personalization
How Kraft Drives Email Engagement Using Native Advertising & PersonalizationHow Kraft Drives Email Engagement Using Native Advertising & Personalization
How Kraft Drives Email Engagement Using Native Advertising & Personalization
 
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving SuccessHow CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
How CareerBuilder.com Aligns Marketing and Sales for Revenue-Driving Success
 
How ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
How ALEX AND ANI & Elizabeth Arden Focus on the Customer ExperienceHow ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
How ALEX AND ANI & Elizabeth Arden Focus on the Customer Experience
 
How Intuit Turned Transactional Emails Into Quick Customer Wins
How Intuit Turned Transactional Emails Into Quick Customer WinsHow Intuit Turned Transactional Emails Into Quick Customer Wins
How Intuit Turned Transactional Emails Into Quick Customer Wins
 
Power your Marketing with Apps with the Salesforce1 Platform
Power your Marketing with Apps with the Salesforce1 PlatformPower your Marketing with Apps with the Salesforce1 Platform
Power your Marketing with Apps with the Salesforce1 Platform
 
How the Best Consumer Brands like Angie's List Find New Customers on Facebook
How the Best Consumer Brands like Angie's List Find New Customers on FacebookHow the Best Consumer Brands like Angie's List Find New Customers on Facebook
How the Best Consumer Brands like Angie's List Find New Customers on Facebook
 
Blending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Blending Service & Marketing: HP Social Customer Care Increases Customer LoyaltyBlending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
Blending Service & Marketing: HP Social Customer Care Increases Customer Loyalty
 
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million SubscribersYou Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
You Talkin' to Me? How Redbox Personalizes its Emails to 40 Million Subscribers
 

The 2015 State of Marketing

  • 1.
  • 2. 2015 State of Marketing In the fall of 2014, we surveyed 5,000+ global marketers about their top priorities for 2015 across all digital channels — and discovered how their budgets, metrics, and strategies supported their goals. Here, we’ll present some of the biggest takeaways from the 2015 State of Marketing. Consult the full report for even more charts and recommendations.
  • 3. #1 #2 #3 New business development Most Pressing Business Challenges Quality of leads Remaining up to date with current marketing technology and trends Key Stats
  • 4. Key Stats 84% of marketers plan to increase or maintain their spend. 38% of marketers plan to shift spend from traditional mass advertising to advertising on digital channels. Budget Spend in 2015
  • 5. Key Stats Budget Spend in 2015 Top 5 Areas for Increased Spending Social media advertising 70% Social media marketing 70% Social media engagement 67% Location- based mobile tracking Mobile applications 67% 66%
  • 6. Key Stats The Customer Journey Technologies Most Critical to Creating a Cohesive Customer Journey Mobile applications 57% Marketing analytics 54% CRM tools 54%
  • 7. Key Stats: Email 73% of marketers believe email marketing is core to their business
  • 8. Key Stats: Email 49% always/often use responsive design in emails
  • 9. Key Stats: Email 47% report click-through rate as the most important email marketing metric
  • 10. Key Stats: Email 23% don’t know what device emails are read on 54%
  • 11. Key Stats: Mobile 71% of marketers believe mobile marketing is core to their business
  • 12. Key Stats: Mobile 68% have integrated mobile marketing into their overall marketing strategy
  • 13. Key Stats: Mobile 58% have a dedicated mobile marketing team
  • 14. Key Stats: Mobile 43% rate website traffic from mobile website or app as the most important metric
  • 15. Key Stats: Social 66% of marketers believe social media marketing is core to their business
  • 16. Key Stats: Social 66% have a dedicated social media team
  • 17. Key Stats: Social 64% believe social is a critical enabler of their products and services
  • 18. Key Stats: Social 42% rate website traffic from social media as the most important social marketing metric
  • 19. 2015 State of Marketing Download the full report today.
  • 20. Finding a Focus for 2015 Revenue growth is the #1 success metric used by marketers Top 5 Digital Marketing Metrics for Success Revenue growth 32% 30% 23% 23% 23% Customer satisfaction Return on investment Customer retention rates Customer acquisition (i.e., audience and/or list growth)
  • 21. Finding a Focus for 2015 Popularity and Effectiveness of Digital Marketing Channels and Strategies 56% 44% 44% 44% 42% 41% 40% 39% 38% 37% 35% 32% 31% 31% 29% 27% 27% 25% 24% 24% 22% 21% 20% 19% 18% 15% Corporate website Social media engagement Social media marketing SEO/SEM Landing pages Email marketing Display/banner ads Social media advertising Blogging Social media listening Videos Native advertising Web personalization Content marketing Recommendations via email Data targeting and segmentation Mobile application(s) Guided selling Mobile text messaging (SMS) Video advertising Marketing automation Offer management Lead nurturing and scoring Mobile push notifications Location-based mobile tracking Podcasting 26% 27% 29% 31% 31% 27% 30% 29% 31% 30% 29% 30% 36% 32% 31% 34% 34% 32% 31% 31% 34% 31% 34% 34% 32% 30% 0% 100% Piloting/Plan to Use in Next 12 Months Currently Using 64% 25% 10% 67% 22% 10% 66% 23% 9% 66% 25% 7% 66% 24% 8% 68% 23% 8% 68% 22% 8% 68% 21% 9% 61% 27% 9% 58% 28% 9% 66% 66% 62% 25% 8% 26% 27% 6% 9% 65% 26% 7% 65% 24% 8% 67% 24% 7% 65% 24% 8% 64% 25% 8% 67% 23% 7% 64% 24% 8% 66% 24% 8% 66% 25% 6% 67% 25% 7% 62% 28% 8% 59% 29% 10% 58% 27% 13% Very effective/effective Somewhat effective Not very effective/ not at all effective Don’t know 20% 40% 60% 80%
  • 22. Finding a Focus for 2015 Effectiveness of Digital Marketing Tools Email marketing, social media advertising, and social media listening had the highest very effective/effective ratings. Meanwhile, blogging, display/banner ads, corporate web- site, and native advertising had the highest number of marketers saying they didn’t know whether or not they’d use them.
  • 23. Rank the Top Obstacles RANK 1 2 3 4 5 9 6 11 7 8 13 10 16 19 12 17 15 18 14 20 27% 27% 27% 26% 25% 25% 23% 23% 22% 22% 22% 21% 21% 21% 20% 20% 19% 18% 18% 1% New business development Quality of leads Remaining up to date with current marketing technology and trends Customer acquisition Quantifying marketing's return on investment Integration of marketing tools/systems Demand and lead generation Budgetary constraints Building deep customer relationships Creating a personalized cross-channel experience Producing unique, original content Using existing data to drive more relevant messages and experiences Keeping pace with competitors Staying ahead of social media trends Talent acquisition and retention Understanding what data to analyze Shifting consumer demographics Channel expansion and device adoption Enterprise-level system optimization Other Most Pressing Business Challenges
  • 24. Rank the Top Obstacles Marketers’ biggest challenges in 2015 are new business development, quality of leads, and remaining up-to-date with current marketing technology and trends. Interestingly, challenges like budgetary constraints and uniqueness of content weren’t among the most common, indicating that marketing resources aren’t necessarily strapped — it’s more about filling the funnel with quality instead of quantity.
  • 25. Banking on Social & Mobile Marketers plan to increase spend in the following five areas in 2015: Social media advertising 70% Social media marketing 70% Social media engagement 67% Location-based mobile tracking 67% Mobile applications 66%
  • 26. Banking on Social & Mobile 70% see mobile marketing as a critical enabler of products and services 64% believe social is a critical enabler of their products and services This decision to invest more in social and mobile makes sense.
  • 27. Using Technology to Craft the Customer Journey According to the State of Marketing Leadership, 86% of senior-level marketers say that it’s absolutely critical or very important to create a cohesive customer journey. The following chart shows which technologies marketers find most effective at creating a customer journey.
  • 28. Using Technology to Craft the Customer Journey Absolutely Critical/ Very Important 57% 54% 54% 51% 44% 42% 41% 40% 40% 37% 50% 46% 45% 45% 41% 39% 39% 41% 43% 42% 27% 30% 29% 31% 29% 27% 32% 30% 29% 28% 22% 23% 24% 23% 28% 31% 27% 27% 26% 27% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Mobile applications Marketing analytics Customer relationship management (CRM) tools Content management Marketing automation Predictive intelligence Collaboration tools Social listening tools Social publishing tools Enterprise resource planning (ERP) software Very e ective/e ective Somewhat e ective Not very e ective/not at all e ective Don't know The Effectiveness of Various Technologies at Creating a Cohesive Customer Journey
  • 29. Technologies Rated as Most Critical and Important to the Customer Journey Using Technology to Craft the Customer Journey #1 Mobile applications #2 Marketing analytics #3 Customer relationship management (CRM) tools
  • 30. Email Keeps a High Profile 73% of marketers believe email marketing is core to their business
  • 31. Email Keeps a High Profile 2015 vs. 2014: Why Is Email Core to Your Business? 60% 20% 20% 2015 Email indirectly impacts our business performance Our business' primary revenue source is directly linked to email operations Email is a critical enabler of our products and services 42% 16% 42% 2014
  • 32. Email Keeps a High Profile We asked marketers to share which email campaigns they use and how effective they find these campaigns. Newsletters are used most often; however, they rank lower for overall effectiveness. Conversely, mobile opt-in campaigns are rated the most effective, but are not widely used.
  • 33. Email Keeps a High Profile Currently Using Piloting/ Plan to Use in Next 12 Months 63% 22% 54% 23% 42% 29% 40% 27% 38% 28% 38% 22% 36% 28% 34% 33% 30% 31% 28% 30% 27% 24% 26% 23% 26% 30% 24% 30% 24% 22% 66% 69% 72% 64% 67% 74% 72% 63% 67% 64% 75% 74% 76% 73% 72% 26% 23% 21% 25% 25% 18% 21% 26% 23% 26% 17% 18% 17% 20% 20% 7% 6% 5% 8% 6% 6% 5% 9% 7% 8% 6% 7% 6% 5% 5% 0% 20% 40% 60% 80% 100% Newsletter Promotional content Welcome series Web opt-in Post-purchase Transactional Loyalty Reengagement Social opt-in Win-back Birthday Anniversary Mobile opt-in Browse retargeting Abandoned cart Don't know Very effective/effective Not very effective/not at all effective Somewhat effective Usage Rates of Email Marketing Campaigns and Their Effectiveness
  • 34. Email Keeps a High Profile 47% 43% 38% 34% 34% Click-through rate Conversion rate Click-to-open rate Unique open rate Lead generation Top 5 Metrics Used to Measure Email Marketing Success
  • 35. Raising the Stakes on Responsive Design We tracked substantial growth from last year to this year in the number of subscribers who read emails on mobile devices. Volume of Subscriber Emails Read on a Mobile Device 35% 22% 41% 22% 19% 16% 4% 11% 1% 3% 1% 23% 2014 2015 Less than 30% 30-49% 50-69% 70-74% 75-89% 90% or more Don't know
  • 36. Raising the Stakes on Responsive Design 7% 12% 27% 12% 15% 20% 22% 29% 18% 19% 17% 2015 2014 9% 13% 22% 13% 15% 19% 22% 28% 19% 18% 21% 2015 2014 Emails Landing Pages Usage Rates of Mobile Responsive Design Always Often Sometimes Rarely Never Don’t know
  • 37. The Year of Mobile Has Arrived —  for Real This Time Mobile Marketing Impact on Business 16% 70% 15%2015 2014 Mobile marketing indirectly impacts our business performance Mobile marketing is a critical enabler of our products and services Our business' primary revenue source is linked to mobile marketing 14% 57% 29%
  • 38. The Year of Mobile Has Arrived —  for Real This Time With this rise in mobile activity, how are marketers actually using the channel? Mobile loyalty campaigns are the most widely used and the most effective mobile campaign, as ranked by marketers. Overall, a majority of marketers using mobile rated all campaign types as highly effective, further supporting mobile’s crucial position in marketing strategy.
  • 39. The Year of Mobile Has Arrived —  for Real This Time Currently Using Piloting/ Plan to Use in Next 12 Months 37% 36% 36% 36% 36% 35% 35% 36% 35% 38% 33% 35% 33% 38% 33% 35% 32% 36% 86% 83% 83% 84% 83% 85% 84% 85% 85% 12% 14% 15% 12% 13% 12% 14% 13% 11% 2% 2% 1% 2% 2% 2% 1% 2% 3% 0% 20% 40% 60% 80% 100% Loyalty Holiday or event campaign Promoting email subscription via SMS Mobile welcome SMS Drive cross-channel engagement Mobile-exclusive deals Reengagement Win-back Conversation via keyword Don't know Very effective/effective Not very effective/not at all effective Somewhat effective Mobile Campaign Popularity and Effectiveness
  • 40. The Year of Mobile Has Arrived —  for Real This Time 43% 39% 37% 35% 35% 35% 28% 28% 1% Mobile website or app tra c Conversion rate Lead generation Volume of mobile phone interactions Overall brand awareness/ preference Revenue directly attributed to mobile device transactions Mobile app ratings Number of SMS/ push notification opt-ins Other Metrics for Measuring Mobile Marketing Success
  • 41. The Year of Mobile Has Arrived —  for Real This Time 27% percent of marketers have a mobile application
  • 42. The Year of Mobile Has Arrived —  for Real This Time Support for Android is starting to edge out iOS support (79% and 77%, respectively). 79% 77% 39% 20% 2% Android iOS Windows Blackberry Other Mobile App Support for Operating Systems
  • 43. The Year of Mobile Has Arrived —  for Real This Time A successful customer journey requires integrating mobile into your marketing strategy. Among marketers using mobile channels, 68% have integrated mobile marketing into their overall strategy — meaning they’ve incorporated either SMS, push notifications, mobile apps, or location-based functionality. Sixty-one percent rate the integration as very effective or effective (compared to 46% last year) and 32% rate it as somewhat effective.
  • 44. Social Takes the Spotlight Marketers are increasing their budgets for social more than any other digital marketing channel.
  • 45. Social Takes the Spotlight 86% of marketers who use social say their social efforts produce ROI. Social Media Marketing Return on Investment 86% 55% 9% 20% 27% 30% 8% 7% Not likely to produce ROI Unsure Produces significant ROI Produces some ROI Will eventually produce ROI Indirectly produces ROI
  • 46. Social Takes the Spotlight Social Media Team Size: 2014 vs. 2015 1 person 2-3 people 4-5 people 6 or more people30% 10% 17% 43% 2015 1 person 2-3 people 4-5 people 6 or more people 2014 6% 8% 45% 40%
  • 47. Social Takes the Spotlight In 2015, nearly twice as many marketers categorize social as a primary revenue source vs. 2014. Social Media Marketing Impact on Business 2015 2014 Social media marketing indirectly impacts our business performance Social media marketing is a critical enabler of our products and services Our business' primary revenue source is linked to social media marketing 16% 9% 64% 25% 19% 66%
  • 48. Social Takes the Spotlight Currently Using Piloting/ Plan to Use in Next 12 Months 80% 12% 70% 18% 62% 22% 56% 20% 56% 25% 34% 26% 34% 29% 27% 21% 24% 25% 23% 23% 20% 30% 20% 25% 19% 23% 19% 24% 19% 26% 17% 23% 16% 28% 15% 21% 14% 21% 13% 24% 11% 23% 11% 22% 8% 27% 73% 68% 69% 69% 68% 71% 67% 81% 57% 86% 68% 69% 77% 68% 68% 76% 71% 67% 77% 73% 78% 81% 76% 19% 22% 21% 16% 24% 22% 23% 14% 28% 11% 26% 22% 18% 23% 24% 19% 24% 22% 19% 21% 18% 17% 21% 8% 10% 10% 14% 8% 7% 10% 5% 15% 3% 6% 9% 6% 9% 8% 5% 5% 12% 4% 6% 4% 3% 4% 0% 20% 40% 60% 80% 100% Facebook Twitter LinkedIn Google+ YouTube Blogging Instagram Video Pinterest Tagged Podcasts Flickr WhatsApp Other Messaging Apps SlideShare MySpace Vine Foursquare WeChat Snapchat Line KakaoTalk Mobage Very effective/effective Not very effective/not at all effective Somewhat effective Social Media Networking Channels Being Used and Their Effectiveness
  • 49. Social Takes the Spotlight Podcasts are the #1 social channel to pilot in 2015. 30% of marketers say they’ll test podcasting this year.
  • 50. Social Takes the Spotlight 28% say they will test Vine 29% of marketers say they’ll test Instagram
  • 51. Social Takes the Spotlight Social network Tagged scored the highest “very effective” ratings of any social channel: 86%. Professional social network Viadeo and texting app KakaoTalk tied for second: 81%.
  • 52. Social Takes the Spotlight Facebook, Twitter, and LinkedIn are again the most popular social networks for marketers. Facebook: 80% of marketers use; 92% rate as very or somewhat effective Twitter: 70% of marketers use; 90% rate as very or somewhat effective LinkedIn: 62% of marketers use; 90% rate as very or somewhat effective
  • 53. Social Takes the Spotlight Google+ had the lowest effectiveness rating of any social network, with 14% of marketers saying it’s not very effective or not effective.
  • 54. 2015 State of Marketing Looking for recommendations to use this data in your own marketing strategies for 2015? Download the full report.