10 Examples of Social Media Command Centers


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A social media command center is a dedicated area where a company’s social media team can monitor and engage in social conversation around their brand and market. Whether it’s a state-of-the-art showpiece or a group of desks in a room, the social media command center allows for real-time monitoring of social media trends that can inform business decisions and enhance the social health of your brand.
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10 Examples of Social Media Command Centers

  1. 1. 10 Examples of Social Media CommandCentersContent & CommunitySalesforce Marketing CloudMarch 2013
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  3. 3. OverviewA social media command center is simply a dedicated area where acompany’s social media team can monitor and engage social conversationaround their brand and market. It might be a state of the art showpiece, orjust a grouping of desks in a room. It enables:• Real-time monitoring• Executives to gauge the social health of the brand• Daily workflow and triage• Crisis management implementation• Internal coordinationHere are 10 examples of social media command centers from some of thebiggest brands.Read more about these brands in our free ebook.3
  4. 4. Dell4
  5. 5. Cisco5
  6. 6. Clemson University6
  7. 7. American Red Cross7
  8. 8. Edelman Digital8
  9. 9. Gatorade9
  10. 10. Tampa Bay10
  11. 11. 2012 MLB All-Star Game11
  12. 12. salesforce.com Dreamforce 201212
  13. 13. Movistar Colombia13
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