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Patient and Community Involvement at NHS Oldham


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A audio-visual introduction on NHS Oldham's approach to engaging patients and communities by Mark Drury

Published in: Health & Medicine, Education
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Patient and Community Involvement at NHS Oldham

  1. 1. Patient and Public Engagement at NHS Oldham Mark Drury Associate Director – Engagement and Stakeholder Management
  2. 2. 15 minutes of your time The what, why and how of involving patients and communities – and how it affects you !
  3. 3. A few words about me <ul><li>Marketing/ comms background </li></ul><ul><li>Voluntary sector/ sensory disability </li></ul><ul><li>CSIP/NIMHE Mental Health Act </li></ul><ul><li>Not as stupid as I look! </li></ul>
  4. 4. Background <ul><li>My post created in January 2009 </li></ul><ul><li>Driven by World Class Commissioning Competency 3 </li></ul><ul><li>Existing post of Patient and Public Involvement Lead </li></ul><ul><li>Work up to this point largely ad hoc </li></ul><ul><li>Engagement Plan signed off July 2009 </li></ul>
  5. 5. Why <ul><li>Accountability </li></ul><ul><li>Increasing expectations </li></ul><ul><li>Reducing inequalities – hard to reach </li></ul><ul><li>User involvement = better outcomes </li></ul><ul><li>WCC, Standards for Better Health etc. </li></ul><ul><li>Legal Compliance – NHS Act etc. </li></ul>
  6. 7. Methodology <ul><li>Culture change – aiming for participation </li></ul><ul><li>Core Engagement Team supporting you </li></ul><ul><li>Virtual Engagement Group </li></ul><ul><li>Whole Engagement Cycle </li></ul><ul><li>Grass roots/ community approach </li></ul>
  7. 8. 3 Way Focus <ul><li>Patient Engagement </li></ul><ul><li>Community Engagement </li></ul><ul><li>Patient Experience </li></ul>
  8. 9. ‘ Signature Process’ <ul><li>Mandatory 23 question planning proforma – </li></ul><ul><li>clear objectives </li></ul><ul><li>avoid duplication/ consultation fatigue </li></ul><ul><li>minimise risk/ unintended consequences </li></ul><ul><li>ensure constraints are set out </li></ul><ul><li>identify shared working opportunities </li></ul><ul><li>ensure feedback is given </li></ul><ul><li>ensure engagement is logged/evidenced </li></ul>
  9. 10. <ul><li>What do we want to learn ? </li></ul><ul><li>Which, if any, commissioning quadrant does this relate to? </li></ul><ul><li>Which do we want to achieve : Informing, Consulting, Negotiating or Participating? (see Engagement Plan, 3.0) </li></ul><ul><li>Who do we want to engage? : e.g. patients, carers, specific communities, whole population </li></ul><ul><li>What, if any, other engagement activities are being planned/undertaken with this target group? </li></ul><ul><li>What engagement have we already done on this issue? </li></ul><ul><li>What do we already know about this issue? </li></ul><ul><li>What existing sources of information exist to provide intelligence on this issue? </li></ul><ul><li>Is the issue in hand strategic or operational in nature? </li></ul><ul><li>How contentious is the issue under consultation? </li></ul><ul><li>What unintended consequences can you envisage arising out of this engagement? </li></ul><ul><li>What, if any, legal obligations to engage apply? </li></ul><ul><li>What, if any, expectations exist amongst 3 rd parties of our engagement on this? </li></ul><ul><li>What are the constraints ? - i.e. what are the ‘givens’ which those we engage with are unable to influence? </li></ul><ul><li>What, if any opportunities might exist for engagement in co-operation with partner agencies? </li></ul><ul><li>What timescales , if any apply for this work and what will be the key milestones? </li></ul><ul><li>Is there a budget for this engagement? If so, how much and where does it sit? </li></ul><ul><li>Do you have a preferred methodology in mind? </li></ul><ul><li>Responsibilities - who will do what and who will lead? </li></ul><ul><li>Do you envisage any specific action being required to reach equality target groups ? </li></ul><ul><li>How do you propose to feed in results to decision making? </li></ul><ul><li>How do you propose to feed back to the participants in the engagement? </li></ul><ul><li>What, if any, support needs do you anticipate in your role in this engagement? </li></ul>
  10. 11. Key Outcomes <ul><li>Customers feel listened to, and valued - including those previously ‘seldom heard’ </li></ul><ul><li>Customers see evidence we have acted on insights derived from their input </li></ul><ul><li>Quality of commissioning decision making improved by systematic input of customer insights </li></ul><ul><li>Timely feedback received by customers </li></ul><ul><li>Patients and communities play an integral part in decision-making process </li></ul>
  11. 12. Next steps <ul><li>Create roles </li></ul><ul><li>Recruit </li></ul><ul><li>Train </li></ul><ul><li>Engage! </li></ul>
  12. 13. Contact <ul><li>Mark Drury </li></ul><ul><li>Associate Director, Engagement and Stakeholder Management </li></ul><ul><li>First floor, Ellen House </li></ul><ul><li>0161 622 4326 </li></ul><ul><li>[email_address] </li></ul>