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New York Presbyterian
Placing Emphasis on
Patient-Centric Atmosphere
Mark Behl
• Patient communication, engagement, and
satisfaction are a few criteria that hospitals are
attempting to improve with hel...
• Last year the hospital took steps to ensure it would remain
up to date on technological initiatives by opening their
Inn...
• Examples of the communication improvements
include text alerts for families waiting on a
patient’s status, as well as pa...
• The latest improvement to patient’s experience is the
NYP E-Whiteboard
• This initiative consists of a 40” LED display w...
• Further aiding the culture of innovation, NYP has
been working with external organizations to help
cultivate healthcare-...
• New York Presbyterian has placed high
emphasis on cultivating a patient-centric
atmosphere and their recent steps to imp...
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Mark Behl Presents: New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere

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Mark Behl shares how New York Presbyterian is placing emphasis on patient-centric atmosphere. This is important to Mark as he is an advocate of finding ways to change patient and people's experience in healthcare.

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Mark Behl Presents: New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere

  1. 1. New York Presbyterian Placing Emphasis on Patient-Centric Atmosphere Mark Behl
  2. 2. • Patient communication, engagement, and satisfaction are a few criteria that hospitals are attempting to improve with help from recent technological advancements • Mobile technology and interconnectivity are at an all time high within the general populous and at NewYork- Presbyterian Hospital, administrators are attempting to increase patient experience through such avenues
  3. 3. • Last year the hospital took steps to ensure it would remain up to date on technological initiatives by opening their Innovation Center (iUnit) • Working closely with different departments within NY Presbyterian and externally they have been able to bring many enhancements to hospital-goers experiences • To start, the iUnit asked the William Randolph Hearst Burn Center employees how technology could help their efficiency • From feedback, the new innovation unit helped improve phones, tablet integration and broad communication channels
  4. 4. • Examples of the communication improvements include text alerts for families waiting on a patient’s status, as well as patient tablets for them to view their health information and summon nurses for help while in bed • These improvements may seem minute, but the small incremental improvement vastly helps with streamlining every process of a patient’s experience
  5. 5. • The latest improvement to patient’s experience is the NYP E-Whiteboard • This initiative consists of a 40” LED display within surgical units allowing patients, family members, and caregivers real time updates on status among other important information for all to have • Such screens increase transparency within complicated processes that have long been a mystery for patients and loved ones • Having everyone involved with a recovery greatly increases satisfaction and overall experience
  6. 6. • Further aiding the culture of innovation, NYP has been working with external organizations to help cultivate healthcare-centric ventures • The Blueprint Health Accelerator is an incubator of sorts designed to attract entrepreneurs to innovate and start initiatives that further improve hospital processes
  7. 7. • New York Presbyterian has placed high emphasis on cultivating a patient-centric atmosphere and their recent steps to improving the technology within their system is a testament to that • Look for many more hospitals to model this behavior and introduce technological advancements in order to increase patient satisfaction

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