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Dell
OpenManage
“Trouble shooting tool”
Overview
&
Tips
Oct 2016 Kick Start Version 1.5
Mark Maclean
Why do I want to use this tool?
The free Dell OpenManage Troubleshooting Tool enables you to gather
information about prob...
Discover Protocol
/8
/VIB
/8
Open Manage Trouble Shooting Tool
(runs on a windows host)
Dell
Tool
(installed
as part of
OME
or stand
alone)
How To Use The Tool
4. Select “Run Test”
1. Enter target device/server
2. Select required
Test Protocol
From menu
Test res...
Is Device “Pingable”
See Tip at end of deck for Windows 2012 “ping”
Test output
example is good
“device” has replied
To PI...
SNMP Enabled & Configured
But Without Dell OMSA Agent !
Test output
example is bad
Server has
Only SNMP enabled but
Dell O...
Is SNMP Enabled & Configured
& Is Dell OMSA Agent Installed
Test output
example is good
Server has
SNMP enabled &
Dell OMS...
Dell OMSA Services On Windows 2012
(manual check OMSA is running)
Four DMS services
show
Dell OMSA is installed
With corre...
WMI Enabled & Configured
With Dell OMSA Agent !
Test output
example is good !
Server has
Dell OMSA loaded
Is Wsman Enabled @ CMC
And Are Credentials Correct
Test output
example “FX CMC”
chassis
is good
Is Wsman Enabled @ iDRAC
And Are Credentials Correct
Test output
example “iDRAC8”
is good
Tips
Check firewalls ! On the OME host server & “target” server you wish to discover
For example : OME needs 162 to receiv...
OpenManage trouble Shooting tool
On Dell Tech Center
Download Tool (please always check for updates)
Version 3.4.5 (latest...
Other Resources
http://en.community.dell.com/techcenter/extras/m/white_papers/20441673/download
http://en.community.dell.c...
Is Wsman VMWare
(With Dell VIB installed)
Please add
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Dell Openmanage trouble shooting tool kick start guide

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Overview of using the free Dell OpenManage Troubleshooting Tool that enables customers to gather information about problems that may occur while configuring elements of Dell OpenManage. This tool can be used to diagnose discovery-related problems that may occur while connecting to managed devices using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection, and so on.

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Dell Openmanage trouble shooting tool kick start guide

  1. 1. Dell OpenManage “Trouble shooting tool” Overview & Tips Oct 2016 Kick Start Version 1.5 Mark Maclean
  2. 2. Why do I want to use this tool? The free Dell OpenManage Troubleshooting Tool enables you to gather information about problems that may occur while configuring elements of Dell OpenManage. This tool can be used to diagnose discovery-related problems that may occur while connecting to managed devices using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection, and so on. This tool also helps you to verify the SMTP specific settings, SNMP trap listening, SNMP trap forwarding, and TCP/UDP port availability. It runs on a windows host (server or client) & can test many devise including Windows/Linux /ESX servers, DRAC devices, network switches & storage arrays. You can also use the tool to diagnose issues that may occur while updating patches through in-band method and also verify connectivity issues that may occur during deployment using a network share. This tool also includes several other tests that enable you to verify issues that may occur while using OpenManage Essentials. Mark Maclean - #Iwork4dell
  3. 3. Discover Protocol /8 /VIB /8
  4. 4. Open Manage Trouble Shooting Tool (runs on a windows host) Dell Tool (installed as part of OME or stand alone)
  5. 5. How To Use The Tool 4. Select “Run Test” 1. Enter target device/server 2. Select required Test Protocol From menu Test result output 3. Config test with : account details etc
  6. 6. Is Device “Pingable” See Tip at end of deck for Windows 2012 “ping” Test output example is good “device” has replied To PING Eg valid IP address
  7. 7. SNMP Enabled & Configured But Without Dell OMSA Agent ! Test output example is bad Server has Only SNMP enabled but Dell OMSA not installed
  8. 8. Is SNMP Enabled & Configured & Is Dell OMSA Agent Installed Test output example is good Server has SNMP enabled & Dell OMSA installed
  9. 9. Dell OMSA Services On Windows 2012 (manual check OMSA is running) Four DMS services show Dell OMSA is installed With correct services running Dell OMSA services are installed
  10. 10. WMI Enabled & Configured With Dell OMSA Agent ! Test output example is good ! Server has Dell OMSA loaded
  11. 11. Is Wsman Enabled @ CMC And Are Credentials Correct Test output example “FX CMC” chassis is good
  12. 12. Is Wsman Enabled @ iDRAC And Are Credentials Correct Test output example “iDRAC8” is good
  13. 13. Tips Check firewalls ! On the OME host server & “target” server you wish to discover For example : OME needs 162 to receive SNMP traps To config windows 2012 server to reply to “ping” Powershell command to update windows firewall “netsh firewall set icmpsetting 8”
  14. 14. OpenManage trouble Shooting tool On Dell Tech Center Download Tool (please always check for updates) Version 3.4.5 (latest, July5, 2016) Dell Tech Center link http://en.community.dell.com/techcenter/systems-management/w/wiki/4172.dell- troubleshooting-tool Video of tool in use Windows : https://www.youtube.com/watch?v=ZrvbiZzRApk Linux : https://www.youtube.com/watch?v=ZBfYwwP4OdQ
  15. 15. Other Resources http://en.community.dell.com/techcenter/extras/m/white_papers/20441673/download http://en.community.dell.com/techcenter/extras/m/white_papers/20281547
  16. 16. Is Wsman VMWare (With Dell VIB installed) Please add

Overview of using the free Dell OpenManage Troubleshooting Tool that enables customers to gather information about problems that may occur while configuring elements of Dell OpenManage. This tool can be used to diagnose discovery-related problems that may occur while connecting to managed devices using various protocols such as SNMP, WMI, SSH, WS-Man, PowerVault modular disk specific connection, and so on.

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