Marianne Day 1 Final


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  • Marianne Day 1 Final

    1. 1. Web Casting Daily Audio Setup (Do Daily prior to the start of class) <ul><li>Once in the Session, click Meeting, Manage My Settings, Audio Setup Wizard (then follow the wizard) </li></ul><ul><li>Do this daily as you enter the Adobe Connect Session </li></ul>
    2. 2. Web Casting Navigating/Participating in Class Click Here OR Click Here
    3. 3. Web Casting Connect Setting <ul><li>Once in the Adobe Connect Session, Click manage My Settings, My Connection Speed, and Select DSL/Cable </li></ul>
    4. 4. Introduction to Adobe Connect Web Casting <ul><li>Adobe Connect allows instructors to conduct this certification course over the Internet through the use of slides, web co-browsing, application demonstration and application sharing. </li></ul><ul><li>Your will be able to communicate with the instructor through text messaging or by requesting the microphone. </li></ul><ul><li>Voice communication is Voice Over Internet Protocol, so there is a slight delay. </li></ul><ul><li>You will need to have a VoIP headset to plug into your computer. (This is different than your telephone headset for your client calls.) </li></ul>
    5. 5. Welcome <ul><li>Let us get to know each other . . . </li></ul><ul><ul><li>Your Name </li></ul></ul><ul><ul><li>Where You Are From? </li></ul></ul><ul><ul><li>Why did you decide on Arise? </li></ul></ul><ul><ul><li>Favourite Movie, TV Show, Book </li></ul></ul>Name: Marianne Wolf From: France Favourite Movie: The Hairdresser’s Husband Favourite TV Show: Futurama Favourite Book: Into the Wild
    6. 6. Attendance Policy / Schedule <ul><li>This Course is 10 Days Web Casting and Self Pace </li></ul><ul><ul><li>3/4 Hours of Web Casting Daily </li></ul></ul><ul><ul><li>2/3 Hours of Self Pace Daily </li></ul></ul><ul><li>Late is Defined as being: </li></ul><ul><ul><li>Late 1-15 Minutes for the Web Cast </li></ul></ul><ul><ul><li>Leaving Early 1-15 Minutes Prior to the End of the Web Cast </li></ul></ul><ul><li>Absence is Defined as: </li></ul><ul><ul><li>Miss a Complete Web Cast Session </li></ul></ul><ul><ul><li>Being Late 16 or More Minutes to the Web Cast </li></ul></ul><ul><ul><li>Leaving Early 16 or More Minutes Prior to the End of the Web Cast </li></ul></ul><ul><ul><li>Being Late Twice is Considered an Absence </li></ul></ul><ul><li>If you have an Absence, you may be Dropped from the Opportunity </li></ul>
    7. 7. Shop Direct Group – Day 1 <ul><li>Introduction to the Arise Portal </li></ul><ul><li>Introduction to Adobe Connect Web Casting </li></ul><ul><li>Welcome </li></ul><ul><li>Introduction to The Hub, and E-Learning </li></ul><ul><li>Attendance Policy / Schedule </li></ul><ul><li>Introduction the Shop Direct / Brand Awareness </li></ul><ul><li>Account and Catalogue Numbers </li></ul>
    8. 8. Introduction to the Arise Portal <ul><li>To Access the Arise Portal, Open Internet Explorer and Navigate to </li></ul><ul><li>Enter your Login ID and Password </li></ul>
    9. 9. Arise Portal <ul><li>Here you will find access to all of your necessary tools. </li></ul><ul><li>You will also find assistance for technical issues, latest new, and much more. </li></ul>
    10. 10. Adobe Connect Web Casting – System Setup <ul><li>Access the Arise Portal </li></ul><ul><li>Select Learning, Webcasting, then Web-cast System Check </li></ul>
    11. 11. Web Casting System Check <ul><li>The system check is automatic. </li></ul><ul><li>If you have any problems or need assistance, contact Live Support </li></ul>
    12. 12. Web Casting Audio Setup <ul><li>In Internet Explorer, navigate to </li></ul>
    13. 13. The Hub <ul><li>Available to Principal Owners/Presidents of Corporations & Arise Employees </li></ul><ul><li>FAQ's Link </li></ul><ul><li>Provide Feedback & Suggestions </li></ul><ul><li>Contact Arise Departments </li></ul><ul><li>Post questions </li></ul>1. Click on the link from Arise portal page 2. Create your Display name 3. Welcome Page – choose Portal to return or Forums to get started
    14. 14. Hub—Forums Read
    15. 15. Introduction to Arise E-Learning <ul><li>From the Arise Portal, Select Arise University from the Quick Links. </li></ul>Click Here
    16. 16. E-Learning <ul><li>Click the Course you would like to begin </li></ul>Click Here
    17. 17. E-Learning <ul><li>You will be connected to the Course </li></ul><ul><li>Click the Underlined “Click Here” to Start the Module </li></ul>Click Here
    18. 18. E-Learning – System Settings Check <ul><li>Click “Check Compatibility” to Make Sure Your Browser is Set Correctly. </li></ul>Click Here
    19. 19. E-Learning – Check Point <ul><li>Make Any Necessary Browser Setting Adjustment until You Pass All the Tests. </li></ul>
    20. 20. E-Learning – Start Module <ul><li>Make Sure “Run full screen” is Check Marked </li></ul><ul><li>Click “Run Course” to Begin </li></ul>Click Here
    21. 21. E-Learning – Topic Selection <ul><li>Select a Topic in the Module </li></ul><ul><ul><li>Completed Topics are Marked with a Green Check </li></ul></ul><ul><ul><li>Topics in Progress are Marked with a Orange Check </li></ul></ul><ul><ul><li>Topics with No Check Mark have not been started </li></ul></ul>
    22. 22. E-Learning – Course Navigation <ul><li>Navigation Buttons are Located on the Bottom of the Screen </li></ul>Menu Back Next
    23. 23. Account and Catalogue Numbers <ul><li>Let us take a look at: </li></ul><ul><ul><li>Littlewoods Direct Website </li></ul></ul><ul><ul><li>Catalogue Departments Job Aid </li></ul></ul>
    24. 24. Introduction to Shop Direct Group your welcome
    25. 25. Welcome aboard! It’s a pleasure to welcome you to Shop Direct, the UK’s leading online and home shopping retailer. From our head office in Speke to our sourcing offices in the Far East, we are all committed to achieving our ambitious business goals and you can play your part. Our vision is to inspire every household to shop with us for life. We will achieve this by putting the customer at the heart of everything that we do. As a company we value pace, professionalism, passion, drive and tenacity. We believe in treating each other well and reward our colleagues with the opportunity to develop in their current and future roles within the organisation. We hope that you enjoy a warm and courteous welcome from everyone you meet in your induction period and look forward to working with you in the future.
    26. 26. <ul><li>vision and values </li></ul><ul><li>inspire every </li></ul><ul><li>household to shop with </li></ul><ul><li>us for life, by putting </li></ul><ul><li>the customer 1 st , </li></ul><ul><li>treating each other </li></ul><ul><li>well, keeping it simple </li></ul><ul><li>and making a </li></ul><ul><li>difference </li></ul>
    27. 27. putting the customer first Shop Direct Group continues to demonstrate high standards by winning the Experian Customer Research Survey Award for offering exceptional Customer Service in home shopping
    28. 28. a brief history of time <ul><li>1895 – kay & company founded by kilbourne kay </li></ul><ul><li>1900 – universal stores founded </li></ul><ul><li>1923 – littlewoods pools founded </li></ul><ul><li>1932 – littlewoods home shopping launched </li></ul><ul><li>1937 – first littlewoods store opened in blackpool </li></ul><ul><li>1971 – littlewoods home delivery business home express launched </li></ul><ul><li>1985 – first index store opened </li></ul><ul><li>2002 – littlewoods acquired </li></ul><ul><li>2003 – gus home shopping business acquired </li></ul><ul><li>2005 – index and littlewoods stores sold. focus on core business </li></ul><ul><li>2007 – reversed the sales decline for the first time in ten years </li></ul><ul><li>2008 – trading online passes the 50% mark for the first time </li></ul><ul><li>2008 – corporate name changed to shop direct group </li></ul>
    29. 29. Shop Direct Home Shopping Limited (inc Warehousing & Returns Shop Direct Contact Centres Shop Direct Group Financial Services
    30. 30. from our £31million state-of-the-art-headquarters, we bring you the future of online and home shopping
    31. 31. hot little numbers turnover circa £1.5bn circa 18,000 employees 10.5 million customers on our database 5 million trading accounts
    32. 32. get a load of this…. we took 20 million orders in 2007, delivering 51 million items to over 5 million trading customers
    33. 33. slick click we’ve completely re-launched our websites, by simplifying our checkout and product pages we’ve also added over 1000 product video clips enhanced zoom features, 360 º product views and buyers guides, and 700 new product lines added every month
    34. 34. rewriting the book Shop Direct Group owns 8 of the UK’s leading home shopping brands including we showcase 1,200 aspirational pages featuring fashion, footwear, home & technology our shop sits within one in three homes in the UK
    35. 35. sleep well? we hope so, because chances are you may have slept in one of the 320,000 beds we sell a year, next to one of the 420,000 pieces of bedroom furniture we sell
    36. 36. more shoppers buy men’s casual jackets from us than from TopMan, Burton & River Island get your jacket…
    37. 37. our websites receive over 130 million visits 4 visitors every second we achieved £0.5 billion in online sales in 07/08, making us one of the leading online clothing, footwear and accessories retailer in the uk this will blow you away
    38. 38. members only if you shop with us, you’ll have access to our growing range of exclusive own brands
    39. 39. name dropping exclusive lines and big brands we stock more than 400 brands, with a focus on design, innovation, quality, choice & incredible attention to detail
    40. 40. catwalk to click in six weeks using our online presence we can get a new product in front of our customers faster changing our shop window whenever we choose. that’s fashion, that's
    41. 41. it’s all in the numbers in 2007 alone we sold 780,000 mobile phones 205,000 games consoles 160,000 digital cameras 150,000 MP3 players 80,000 laptops 70,000 sat nav systems we sell four pairs of jeans every minute!
    42. 42. dynamic duo Trinny & Susannah undress the nation the tie up with Trinny and Susannah saw brand awareness increase by 13% and traffic to the website surge by 56% in 2007 check out the Trinny and Susannah style advisor online now
    43. 43. data driven CDMS-Customer Data Management Services CDMS process in excess of 5 billion data records every year for both commercial and public sector clients responsible for 1.5% of all UK mail and 7% of all UK direct mail site at Whiston is home to over 340 colleagues over 1.5 billion items of stationery are managed on site each year by the data services team
    44. 44. i hear talk our UK-based contact centres handle 31 million calls, and make 8 million outbound calls to customers each year improved systems means we’re answering them 25% faster year on year
    45. 45. pick, pack and dispatch our award winning warehouse and returns operations process 38 million items each year into 19 million parcels to customers that’s 6000 parcels every hour
    46. 46. Home Delivery Network Limited is the UK’s largest dedicated home delivery and collection service largest carrier of fresh flowers in the UK 131 million parcels throughout the UK every year by our network of 3600 friendly drivers we manage 3 ½ deliveries a minute we deliver
    47. 47. credit where credit’s due Shop Direct Financial Services, providing flexible ways to pay offering a wide range of credit, insurance and warranty products to home shopping customers financial products include credit cards and loans, with a credit turnover of £1.2billion a year.
    48. 49. responsible retailing 100% of our electricity comes from renewable sources, and as a result we have reduced our carbon footprint by 30,000 tonnes annually we have improved our recycling by 15% to 75% equal to 5,000 tonnes a year all of our copier paper is 80% recycled too while in our restaurants, we stock fair-trade coffee
    49. 50. Introduction to Shop Direct / Brand Awareness <ul><li>Eight Different Brands in the UK </li></ul><ul><ul><li>Split into Two different Categories </li></ul></ul><ul><ul><ul><li>Direct Brands </li></ul></ul></ul><ul><ul><ul><li>Friends & Family </li></ul></ul></ul>
    50. 51. Direct Brands <ul><li>Littlewoods Direct </li></ul><ul><li>Additions </li></ul><ul><li>Marshal Ward </li></ul><ul><li>These Accounts are for Personal Use </li></ul><ul><ul><li>No Cash Back is Earned </li></ul></ul><ul><ul><li>Payments Accepted Credit/Debit Cards </li></ul></ul><ul><li>Direct Brand Prices are Generally Cheaper Than Friends and Family </li></ul><ul><li>Offer Flexible Payment Terms </li></ul>
    51. 52. Friends & Family Brands <ul><li>Littlewoods </li></ul><ul><li>Kays </li></ul><ul><li>Gus </li></ul><ul><li>Choice </li></ul><ul><li>Empire </li></ul><ul><li>These account can be used by the account holder or for their customers </li></ul><ul><ul><li>Account Holder earns Cashback (Commission) </li></ul></ul><ul><ul><li>Goods are paid for on weekly terms </li></ul></ul><ul><ul><li>Prices are generally higher then Direct Brands </li></ul></ul><ul><ul><li>All catalogues are the same apart from the front cover </li></ul></ul>
    52. 53. Catalogues <ul><li>All customer receive 4 catalogues per year </li></ul><ul><li>These are: </li></ul><ul><ul><li>Spring/Summer </li></ul></ul><ul><ul><li>Summer Update </li></ul></ul><ul><ul><li>Autumn/Winter </li></ul></ul><ul><ul><li>Winter Update </li></ul></ul><ul><ul><li>The Update Catalogues are smaller then the other 2 Catalogues. </li></ul></ul>
    53. 54. Secure Network Login <ul><li>To Log In To The Secure Network Go To </li></ul><ul><ul><li>Enter Your Username and then the Passcode (Pin # + Tokencode) </li></ul></ul><ul><ul><li>Your Instructor Will Demonstrate This Process. </li></ul></ul>
    54. 55. Questions & Answers <ul><li>What Questions do you have? </li></ul>
    55. 56. Next Steps . . . <ul><li>Complete the Following Modules on Arise University </li></ul><ul><ul><li>SDG – Module 01 – Welcome to Elearning </li></ul></ul><ul><ul><li>SDG – Module 02 – Brand Awareness </li></ul></ul><ul><ul><li>SDG – Module 03 – Basic Order 1 </li></ul></ul><ul><ul><li>SDG – Module 04 – Wrong Goods Reviewed </li></ul></ul><ul><li>See you in the next Web Cast Session </li></ul>