RESIDENTS’
HANDBOOK
(IncorporatingStatement of Purpose)
WELLINGTONHOUSE
&
LongforthHouse
Longforth Road,Wellington
Somerse...
- 2 -
SPECIALISTSIN DEMENTIA CARE FORPEOPLE FROM THE AGE OF 40
YEARS
P A G E
Contents - 2
Registered Provider - 3
Manageme...
- 3 -
 Concernsand complaints
Compliments, Complaints, Comments, ConcernsPolicy - 13
Room Sizes Wellington House - 14
Imp...
- 4 -
All our staff are highly trained in a wide variety of skills and disciplines
which include health and safety, first ...
- 5 -
Quality of Life is the key to enabling our residents to enjoy their time
with us. We will encourage our residents be...
- 6 -
To maximise the quality of life for those who live at Longforth House we
will aim to admit people with different typ...
- 7 -
Residents’ Rights:
The move into residential accommodation should not, in any way,
compromise the rights of our resi...
- 8 -
o Get assistance in claiming appropriate welfare benefits and
social services
o Have access to public services such ...
- 9 -
ACCOMMODATION
Wellington House:
Accommodation provided is in 33 single rooms all but two of which
have en-suite faci...
- 10 -
Rooms Sizes are as follows:
Ground Floor: Room 1 5.10m x 3.30m
Room 2 5.10m x 3.30m
Room 3 5.10m x 3.30m
First Floo...
- 11 -
We aim to provide all personal care and in addition we are fortunate to
have the services of a community psychiatri...
- 12 -
If the service is outside the home we may ask that a relative or friend
accompanies the resident if they are not ab...
- 13 -
Staff are trained and updated regularly regarding fire prevention/drills
and fire systems are tested by staff weekl...
- 14 -
Please be assured that the Home takes all complaints or concerns seriously. No
employee, resident, relative/visitor...
- 15 -
22 13.00 sq m 33 12.20 sq m
23 12.39 sq m
24 12.35 sq m
Second Floor:
Bedroom No. 34 21.60 sq m
35 15.75 sq m
Impor...
- 16 -
C:W&L:Resident Handbook November 2009
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RESIDENTS'

  1. 1. RESIDENTS’ HANDBOOK (IncorporatingStatement of Purpose) WELLINGTONHOUSE & LongforthHouse Longforth Road,Wellington Somerset,TA218RH Telephone: 01823 663667 Fax:01823 665917 Email:patsmith1@btconnect.com
  2. 2. - 2 - SPECIALISTSIN DEMENTIA CARE FORPEOPLE FROM THE AGE OF 40 YEARS P A G E Contents - 2 Registered Provider - 3 Managementand Staffing - 3 Feesand Services Provided - 4 Key Terms of Contract - 4 Our Philosophy of Care - 4 Our Client Group and Range of NeedsMet - 5 & 6 Residents’ Rights - 6, 7, 8,  Privacy  Dignity  Independence  Security  Choice Accommodation - 8 & 9 Home Life - 10,11,12  Personal and health care  Social Activities hobbiesand Leisure  Smoking and alcohol  Consultation/Contact with family and friends  Safety and Emergencyprocedures
  3. 3. - 3 -  Concernsand complaints Compliments, Complaints, Comments, ConcernsPolicy - 13 Room Sizes Wellington House - 14 Important Addresses - 15 Registered Provider: The Registered Provider of Care is Peace Homes Limited through its subsidiary company: Wellington Care (Somerset) Limited. The registered company address is: Thomas Westcott Accountants, 64 High Street, Bideford, North Devon, EX39 2AN Management andStaffing: The house is owned by Tony Peace. He is assisted by Sarah Peace who is responsible for the finance and operation of the business and has a Diploma in Management to complement her 20 years of practical experience of managing residential and nursing care. Responsibility for the care of the residents and the staff within the home is shared by Registered Managers’ Maggie Milton and Liz Thorne,both of whom have many years of experience togetherwith the Registered Manager’s Award and Level 4 in Care. Maggie and Liz are supported by Pat Smith our Administrator who will be in reception from 9am – 3pm each weekday. A Senior Care Assistant or Senior Support Worker is on duty at all times and is responsible for the smooth running of the house, reporting to Maggie and Liz. Senior workers have a N.V.Q Level III qualification or are working towards one.
  4. 4. - 4 - All our staff are highly trained in a wide variety of skills and disciplines which include health and safety, first aid, manual handling, fire safety and dementia care. All staff are invited to do N.V.Q training and, in addition, attend courses relevant to our client group. Fees Charged/Services Provided: Our fees are agreed with Somerset County Council for Wellington house and the Somerset Partnership for Longforth House. We do not charge different rates for those people who are privately funded, nor do we charge a ‘top up’ for the services outlined below. Our fees include: o Accommodation o Meals, snacks and beverages o Personal care 24 hours/day 7 days/week o Fully trained staff o Activities within the home and some external activities o All laundry except dry cleaning Key Terms of Contract: Please ask Pat, our Administrator, for a copy of our Terms and Conditions of Admission Inspection Reports / User Surveys: Copies are available on request. Reports are available on line at www.cqc.org.uk Philosophy of Care: ‘Somethingtodo,someonetodoitwithandsomethingtolook forward to’
  5. 5. - 5 - Quality of Life is the key to enabling our residents to enjoy their time with us. We will encourage our residents be involved in all the activities of daily living, to make decisions about the running of the house and the service they receive. Our aim is to provide a stimulating environment and care which is centered around the person, their wishes, aspirations and needs. Our Client Group: In general it is not our intention to extend our care in either house to those people who have mental health problems as experience tells us that these two groups of people find it very difficult to live comfortably together. However, at the moment we have one person who is diagnosed as having mental health problems. They are both happy and settled at Wellington House and they will continue to live here until the time comes when we can no longer meet their needs. Wellington House At Wellington House the care is provided for people over the age of 65 years who have a mental frailty but who do not need nursing care. Admission to the home is by referral from our Specialist Liaison Nurse Jacqui Cridge, who can be contacted at Foundation House on 01823 368468 When a referral is made one of our management team will visit to discuss whether the home can meet the person’s needs and aspirations. At Wellington House we aim to provide a home for as long as is practical and we are able to meet the needs of a person. We do not have the skills to meet the needs of those people who require nursing care. Longforth House At Longforth House we will provide care and support for men and women from the age of 40 years who have early onset dementia.
  6. 6. - 6 - To maximise the quality of life for those who live at Longforth House we will aim to admit people with different types and degrees of dementia who will be able to live in harmony with each other. With this in mind we do not see any one type of dementia dominating the client group of the Home. Range of Needs Met: Our Service will primarily aim to meet the needs of those people with:  Alzheimer’s disease  Vascular dementia  Frontotemporal dementia  Alcohol related dementia  Dementia with Lewy bodies This will not exclude other types of dementia where we have the appropriate skills to offer. Regular reviews of care are held to which the resident, their relative or advocate, a representative from Wellington House and healthcare professionals may be invited. Introductory Visits: We offer prospective residents the opportunity to spend the day with us, to meet and chat to the residents and staff and enjoy a meal and view the home. We also offer short visits for coffee, lunch etc. for those people who do not wish to stay all day but would like to see the home. Respite Care: Respite Care is available all year round and can be booked through our Liaison Nurse Jacqui Cridge at Foundation House – 01823 368468. Jacqui will discuss the length of stay and dates. The Home has a separate booklet for people coming in for respite.
  7. 7. - 7 - Residents’ Rights: The move into residential accommodation should not, in any way, compromise the rights of our residents. We recognise and wish to emphasis the following points: The need to live in a communal setting and accept help with personal care is inherently invasive of a person’s ability to enjoy the pleasure of being alone and undisturbed. In order to retain as much privacy as possible we will: o Provide and encourage people to use their rooms as their own personal space, to furnish them in their own style and use them as much as they wish for entertaining, meals and leisure. o Provide a lock on the bedroom door and also lockable space in the room for private possessions o Give personal and intimate help as discreetly as possible o Ensure confidentiality of any information that the home holds about the resident Disability quickly undermines dignity so we will make every effort to treat each residentas a respected and valued individual and help them to expressthemselves through their clothing, personal appearance and their activities. It is important that people are able to retain their independence and: o Take reasonable risks o Carry out the tasks of daily living with minimal assistance o Contribute and have access to their care records. o Explore possibilities to establish and retain contacts outside the home o Only use any form of restraint when it is essential for the safety of the resident or others.. Those who live at the Home have the rights of all citizens and we will ensure that residents have the opportunity to: o Vote in elections o Have full and equal access to all elements of the NHS
  8. 8. - 8 - o Get assistance in claiming appropriate welfare benefits and social services o Have access to public services such as libraries, swimming pools, further education and learning opportunities o Contribute to society by taking on responsibilities within and beyond the home Residents will get every assistance to exercise their right to choose in the following ways by: o Being consulted in decisions being made about way in which the house is run by way of regular meetings between staff and residents o Providing a choice of where,when and with whom they consume the food and drink they have chosen o Offering a wide range of activities from which to choose o Minimising the use of timetables in the House and retain maximum flexibility in the routines of daily life. o Enabling residents to manage their own time In addition to the above we want to help our residents to realise their personal aspirations and abilities in all aspects of their lives by respecting their religious, ethnic and cultural diversity, helping to maintain existing contacts and establish new ones and, above all, to listen and respond to any residents desire to communicate at whatever level. We will undertake to write down the life history of every resident to help us to gain an understanding of that person. OUR EXPECTATION OF OUR RESIDENTS We will always strive to achieve the highest levels of support and care. However,in order to do this we must also look after those who chose to work here. With this in mind we have a policy of non-tolerance of violent or aggressive behaviour towards staff by residents or their relatives/friends.
  9. 9. - 9 - ACCOMMODATION Wellington House: Accommodation provided is in 33 single rooms all but two of which have en-suite facilities. The majority of rooms are on the ground and first floor with two large rooms on the second floor. All the rooms are spacious and residents are encouraged to bring along items of their own furniture and other personal effects. Room Sizes are attached at the back of this document (page 14) The home benefits from large communal space and offers two lounges both with sitting and dining areas. The South Lounge has a television for the benefit of those who like to watch programmes. The South garden can be accessed for this lounge and is a safe, sunny area where residents can enjoy the outdoors. There is also a small quiet room near to the reception area for use by visiting relatives and friends and for some activities. The North lounge is used very much as the main social hub of the house and is where most of the activities take place as we feel that it is important to offer our residents a busy and interesting environment. There is a sunny patio off this lounge for use by the residents. Longforth House: We offer a homely environment where ten people can be accommodated in single en-suite bedrooms. Each bedroom will have its own walk in shower and, in addition, there is an assisted bath on the first floor for those residents who need a little more help of feel that they would prefer a bath. All rooms are furnished to a high standard and have the benefit of a work desk, telephone/computer point, flat screen TV and easy chair in addition to the usual bedroom furniture
  10. 10. - 10 - Rooms Sizes are as follows: Ground Floor: Room 1 5.10m x 3.30m Room 2 5.10m x 3.30m Room 3 5.10m x 3.30m First Floor: Room 4 5.10m x 3.30m Room 5 5.10m x 3.30m Room 6 5.10m x 3.30m Room 7 5.10m x 3.70m Room 8 5.30m x 3.40m Room 9 5.30m x 3.40m Room 10 5.30m x 3.40m The main lounge has comfortable chairs and settees, a large flat screen TV and games area. Leading from this is a sunny dining room where residents can take their meals, sit and chat or do activities as they wish. A separate conservatory area may be used as a quiet room where residents can receive visitors. Smoking is only allowed outside in the facility provided. This is for the benefit of those residents who do not smoke. There is also an Activity Room situated on the back patio for use by residents. The house has a fully fitted kitchen which the residents will use under supervision and help to prepare meals and snacks. There is a fully equipped laundry where residents will be encouraged to do their own washing. We comply with all the requirements of the National Minimum Standards for the physical environment of the home. HOME LIFE: Personal and Healthcare
  11. 11. - 11 - We aim to provide all personal care and in addition we are fortunate to have the services of a community psychiatric nurse available to us through the N.H.S. Somerset Partnership. Residents will be registered with a local GP and they will provide the same service that you would expect in your own home. We can arrange this for you on arrival at the home. The district nurse visits on a regular basis and again provides the same service that you would get in your own home. In addition we have regular visits from the optician, dentist and chiropodist. There is a charge for these services. We have a small hairdressing salon in Wellington House which is available at cost to residents or appointments can be made in the town for haircuts. If a resident wants to self-medicate and is safe to do so, then all help and advice will be given. Otherwise all drugs will be managed by senior staff and dispensed and ordered as instructed by the GP. Social Activities and Leisure We aim to help residents to continue to enjoy as wide a range of activities and interests as possible both inside and outside the home,to carry on existing hobbies, pursuits and perhaps try some new ones! We encourage our residents to do many of the daily living tasks in the home, assisted by our support workers when needed. We recognize that not all activities can be risk free. Therefore we do not aim to provide a totally risk free environment but will undertake risk assessments as necessary to minimize unnecessary hazards. These assessments will involve the resident, their relative or advocate and health professionals as required. Our proximity to the town enables us to include many simple pleasures such as going for a cup of coffee, to buy a newspaper or just a walk to the park. Residents are welcome to attend religious services, either within or outside the home as they desire.
  12. 12. - 12 - If the service is outside the home we may ask that a relative or friend accompanies the resident if they are not able to attend on their own. A member of staff may accompany residents on occasion if staffing levels permit. Smoking and Alcohol The home has a ‘Smoke Free’ policy which is available to all residents and is in line with the Government’s Health Act 2006. However there are designated areas where residents may smoke under supervision. Alcohol is permitted at the Home by agreement with the manager Consultation/Contact with Family and Friends We want our residents to treat Wellington House as their home and, as at home, visitors are welcome at any time. We will try to consult with residents and their friends and relatives about all aspects of the operation of the home and care provided. This may be through care review meetings, informal discussions or more formal group meetings as appropriate. Regular feedback will be sought on the service we provide through questionnaires and discussions. Each of the rooms in Longforth House has a telephone/computer point which may be connected if required. Connection and bills for this line would be paid for by the resident. Residents have the right to refuse to see any visitor and this right will be respected and upheld by the Manager or senior person on duty, who will inform the visitors of the resident’s wishes if necessary. Safety and Emergency Procedures The home has a modern fire alarm (throughoutthe home) and sprinkler system (at Longforth House only) fitted and fire safety signs are displayed at strategic points throughout the building.
  13. 13. - 13 - Staff are trained and updated regularly regarding fire prevention/drills and fire systems are tested by staff weekly with records kept of these tests. The company has policies to deal with emergencies and safety issues. In addition we employ the services of a Health and Safety consultant who visits twice a year to update our policies and procedures. These policies are available to anyone wishing to read them. Concerns and Complaints. A copy of our policy is attached for your convenience (page 13) COMPLIMENTS, COMPLAINTS, COMMENTS, CONCERNS Wellington House endeavours to maintain a cordial and harmonious relationship with its employees, residents and relatives/visitors. However, if differences arise, the Home feels that it is important that these differences are brought to our attention in order that we can quickly resolve the issue(s). All compliments, complaints, comments or concerns should be directed in the first instance to the Manager or the Senior Person on Duty. If an employee, resident, relative or visitor has a complaint or concern regarding the care provided by the Home they should speak either to the Manager or Senior Person on Duty who will try to resolve the matter and will give an answer within five working days. This can be extended, if necessary, by mutual agreement between the parties concerned. If the complaint or concern remains unresolved, it may be referred to the Directors of the Company at: Wellington House, Longforth Road, Wellington, Somerset, TA21 8RH. In the event that the complaint or concern remains unresolved after referral to the Directors, the matter can be raised with the Registering Authority, whose address is: Enquiries@ cqc.org.uk CQC National Correspondence, Citygate, Gallowgate, Newcastle-upon- Tyne, NE1 4PA or The Director of Social Services, Somerset County Council, Community directorate, County Hall, Taunton, Somerset TA1 4DY or The Somerset Partnership, Broadway House, Broadway Park, Barclay Street, Bridgewater, TA6 5YA
  14. 14. - 14 - Please be assured that the Home takes all complaints or concerns seriously. No employee, resident, relative/visitor shall be victimised for making a complaint or raising a concern. In the case that a complaint or concern is substantiated, an apology will be given and action taken in order to prevent a re-occurrence. Following a complaint about the loss of or damage to an employee, residents, relatives/visitors property each case will be taken on its individual merits and investigated and any appropriate action taken to rectify the situation. WELLINGTON HOUSE ROOM NUMBER AND SIZE Ground Floor: Bedroom No: 2 16.74 sq m 8 13.20 sq m 3 14.30 sq m 9 15.08 sq m 4 12.50 sq m 10 15.08 sq m 5 11.80 sq m 11 15.08 sq m 6 15.10 sq m 12 19.22 sq m 7 14.50 sq m First Floor: Bedroom No: 14 13.20 sq m 25 15.08 sq m 15 17.50 sq m 26 12.40 sq m 16 12.60 sq m 27 14.00 sq m 17 13.40 sq m 28 14.79 sq m 18 11.25 sq m 29 14.79 sq m 19 12.40 sq m 30 14.79 sq m 20 12.43 sq m 31 19.06 sq m 21 15.99 sq m 32 13.30 sq m
  15. 15. - 15 - 22 13.00 sq m 33 12.20 sq m 23 12.39 sq m 24 12.35 sq m Second Floor: Bedroom No. 34 21.60 sq m 35 15.75 sq m Important Addresses:  Registration and Inspection Unit CQC National Correspondence, Citygate, Gallowgate, Newcastle- upon-Tyne, NE1 4PA  The Director of Social Services, Somerset County Council, Community Directorate, County Hall, Taunton, Somerset TA1 4DY Tel: 0845 345 9166  The Somerset Partnership, Broadway House, Broadway Park, Barclay Street, Bridgewater, Somerset TA6 5YA. Tel: 01278 720201  Age Concern Advocacy & Welfare The Market House, Fore Street, Taunton, Somerset TA1 1JD Tel: 01823 326212
  16. 16. - 16 - C:W&L:Resident Handbook November 2009

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