Housekeeping management


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Housekeeping has 2 types. The basic reference of work ethics starts from home.

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Housekeeping management

  1. 1. Housekeeping Management By: Marie Lorabelle F. Reboya
  2. 2. Housekeeping • is often one of the most neglected areas in the operation of hotels, resorts and lodging establishments. • a word "housekeeping" refers to the upkeep and maintenance of cleanliness and order in a house or a lodging establishment such as inn, hotel, apartel, condominium, resort, dormitory or a hospital.
  3. 3. Types of housekeeping • 1. Domestic Housekeeping - refers to housekeeping maintenance in a house . • It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the house.
  4. 4. Institutional Housekeeping • applies to housekeeping maintenance commercial lodging establishments like hotels, resorts, inns and apartels. > Guest rooms > Hallways and corridors > Lobby > Public areas and restaurant > Offices > Stairways >Grounds and Plants > Linen and laundry area > Pest control
  5. 5. SCOPE OF HOUSEKEEPING MAINTENANCE MAINTENANCE OF PUBLIC AREAS TO INCLUDE : 1.Lobby 2. Corridors 3. Function rooms( conference room, social hall, etc.) 4.Offices 5. Grounds and garden landscape 6. Reception area 7. Hallways 8. Other areas accessible to public
  6. 6. ROOM MAINTENANCE • • • • Guestrooms Hallways in guestroom areas Service station Linen room
  7. 7. LINEN & LAUNDRY SERVICES Guest Laundry Uniform of staff Linen used for food / beverage operations
  8. 8. 4. Installation, Cleaning and Maintenance of Fixtures and facilities like furniture and appliances 5. PEST CONTROL
  9. 9. Standard of Good Housekeeping • • • • • • • 1. Cleanliness 2. Orderlinesss 3. Sanitation 4. Guests and Clients' Comfort 5. Eye Appeal 6. Safety 7. Materials Control and Preventive Maintenance • 8. Guest Relations
  10. 10. ROLES of PUBLIC MAINTENANCE A. HEAD HOUSEMAN OR PUBLIC AREA SUPERVISOR- direct and control all activities concerning public area maintenance B. HOUSEMAN- to attend to the upkeep and maintenance of cleanliness and orderliness in public areas assigned to him. C. POWDER GIRL- responsible for the cleaning , care and maintenance of ladies comfort and locker rooms.
  11. 11. D. Gardener and Grounds Maintenance CREW - Responsible for maintaining the grounds including plants and landscape. E. PEST CONTROL TECHNICIAN - to attend the prevention and control of pests through preventive and corrective measures.
  12. 12. CLEANING EQUIPMENT & SUPPLIES • A. FLOOR CLEANING EQUIPMENT VACUUM CLEANER-use to eliminate loose soil from csrpet. FLOOR POLISHER- use in scrubbing , stripping and polishing hard floor surfaces. CARPET SWEEPER- used to pick up a dirt and particles from the carpet. HYDRO VACUUM CLEANER- used for dry and wet
  13. 13. • CARPET EXTRACTOR -used when the carpet is heavily soiled. • CARPET DRYER-used for drying carpet after extraction. • FLOOR CLEANING TOOLS: -FLOOR MOP -MOP WRINGER FLOOR /WINDOW SQUEEGEE
  14. 14. • SOFT BROOM AND STICK BROOM-Soft broom is for fine and flat surfaces like vinly and wood. Stick broom is ideal for rough surface like grounds. • DUST MOP-To be used to dust mop the floor during follow up cleaning. • CAUTION SIGN-Warning sign to alert people that the floor is wet and slippery and they should not step on it. It is a tool for the prevention of slips and injuries.
  15. 15. C.Other Cleaning Tools and Materials • ROOMBOY'S CART-Carrier of amenities and cleaning supplies during room make up. • CADDY BOX-Container for cleaning chemicals and tools. • SCOURING PADS-Green:for scubbing purposes only; White:For cleaning painted surfaces, glass mirrors, and porcelain. -Should not be used for painted surfaces, mirrors and glass panels, nor with scouring powder. -Always make sure the pads are wet before using them. -Wash and rinse after each use. Also rinse at the end of each day to insure that there to insure that there is no soap left on the pads.
  16. 16. • DUSTING CLOTHS-This is used for dusting wooden furniture. -Make sure the cloths are clean ; otherwise the dusty cloth will merely rub the dust unto the surface being dusted. • CLEANING TOWELS-It is used for drying bathroom walls and floor tiles after they are cleaned. -Make sure the cloths are dry. -If the walls and tiles are not wiped dry, water marks will develop.
  17. 17. • POLISHING CLOTHS-This cloth is used for polishing metal surfaces like bathroom fixtures. -Use cloths that are made of fiber to be able to absorb the water left behind during the cleaning process. HAND BRUSHES-This brush is meant for brushing away dusts from rough surfaces such as rattan, Wickerwork, etc. -Make sure that the brush is not left immersed on the cleaning water for a long time.
  18. 18. • DUSTING-For dusting furniture ad fixtures. -Use dusters for dusting furniture and fixtures. • TOILET BOWL BRUSH-It is used for cleaning toilet bowls. -Toilet brush should be kept after use in the storeroom either in a holder or in a plastic bag hanging on one end of the trolley. Never leave the brush with other cleaning equipment else where as they contain a lot of dirt and bacteria that can contaminate other cleaning materials.
  19. 19. CEILING BROOMS-Use this broom to remove cobwebs in the ceiling.