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SERVANT LEADERSHIP• By Robert K. Greenleaf in 1977, and Spears in 1995A servant leader is someone who is servant first, who has responsibility to be in the world, and so he contributes to the well-being of people and community.
CONCEPT The primary responsibility of leaders is to provide service to others. Taking care of other people’s need is highest priority A servant leader looks to the needs of the people and asks himself how he can help them to solve problems and promote personal development. His main focus is on people, because only content and motivated people are able to reach their targets and to fulfill the set expectations.
10 CHARACTERISTICS: LISTENING: a deep commitment to listen intently to others. EMPATHY: recognizing and accepting people for their talents and special spirit, assume people’s good intentions. HEALING: heal their own emotional hurts, and assist the healing of others AWARENESS: having general and self-awareness which allows providing an understanding of issues. PERSUASION: convince instead of enforcing, by challenging others to think of issues in different perspectives.
… 10 CHARACTERISTICS CONCEPTUALIZATION: the ability to think beyond the day-to-day realities, and “dream great dreams”. Must find a balance between the present and future vision. FORESIGHT: understand lessons from the past, realities of the present, and the consequence of a decision in the future. STEWARDSHIP: corporate institutions have a great role in affecting the greater good of society COMMITMENT TO GROWTH OF PEOPLE: every individual has an intrinsic growth beyond their contributions as workers. BUILDING COMMUNITY: seek for means to build a community among the ones who work within a given institution
ADVANTAGES Focuses on the leader-follower relationship and on the ideal of service. It is positively related to organizational effectiveness and employee satisfaction It is a long-term concept that can influence society in a positive way An exemplary treatment to employees leads to great customer service, and high customer loyalty. Excellent culture is developed DISADVANTAGES Few leaders can fulfill the attributes of the 10 characteristics Needs a long time to apply