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Balanced Scorecard Process for Small and Mid-Sized Companies

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A simple, effective process that I use to help leaders of small and medium sized companies achieve breakthrough performance

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Balanced Scorecard Process for Small and Mid-Sized Companies

  1. 1. Yes … you too can have a Balanced Scorecard!Developing and Implementing the BalancedScorecard in Small and Mid-Sized Companies Marguerite Orane www.margueriteorane.com www.freeandlaughing.com http://ca.linkedin.com/in/margueriteorane
  2. 2. APPLYING THE BSC TO SMALLER ORGANIZATIONS OUR SOLUTION: Process of facilitation + high level of participation + our expert knowledge = simple and effective BSCTHE CHALLENGE:BSC is:-Proven Strategy tool for breakthrough performance-Seen as complex, for large companies only.-How to apply to smaller organizations? Marguerite Orane & Associates, June 2012 2
  3. 3. BALANCED SCORECARD APPROACH: The 5-A Process Be Action Accountable Align for Action Articulate the StrategyActivatethe team Marguerite Orane & Associates, June 2012 3
  4. 4. BALANCED SCORECARD PROCESS – TIME COMMMITMENT Activating 1-day BSC the team training Articulating 2-day offsite the Strategy Aligning for 1-day validation 1-day Initiatives Action action planning 6-month one- Action on-one Coaching Being 6-month follow- Monthly Strategy Review Accountable up coaching meetings Marguerite Orane & Associates, June 2012 4
  5. 5. BALANCED SCORECARD PROCESSPHASE COMPONENTS PARTICIPANTS OUTCOMESActivating the Assess CEO readiness CEO CEO and senior teamteam 1-day BSC training for senior Senior team committed team Data gatheringArticulating 2-day retreat CEO Vision, Mission, Valuesthe Strategy Senior team Strategic Destination Value Gap Strategy Map Balanced ScorecardAligning 1-day Validation CEO Targets set Senior Team Priority initiatives identified 1-day Initiative planning Initiative Owners Action plans for initiativesAction 6-month coaching program CEO Action plans implemented Initiative OwnersBeing First Report CEO First ReportAccountable First Strategy Meeting Senior team Team held accountable Marguerite Orane & Associates, June 2012 5
  6. 6. 1. ACTIVATE! People don’t do what you tell them to do - they do what they are moved to do. FIRST STEP?Get your team on board! HOW? We use variety of techniques, tailored to your needs – workshops, interviews, surveys, focus groups, training. RESULTS? – Clarity around the issues – Commitment of the team to participate fully – Sense of anticipation and excitement for the next stage Marguerite Orane & Associates, June 2012 6
  7. 7. 2. ARTICULATE!• In a series of consultations&offsites, we take you through probing processes to: – Bring out your winning strategy – Get clear on the long-term vision and the results you want, – Decide on your strategic choices for achieving them – Determine how you communicate your plans and priorities to entire organization. Marguerite Orane & Associates, June 2012 7
  8. 8. 3. ALIGN!We work with your team to• Cascade the strategy to the operational level• Ensure alignment with corporate strategy and between Business Units and Support Units.• Align your CULTURE to your new strategy – Define most important values to create a culture that supports and nourishes the strategy – Drill down to the individual behaviours and underlying beliefs to get at the crux of culture change. Marguerite Orane & Associates, June 2012 8
  9. 9. 3. ALIGN!We work with your team to• Cascade the strategy to the operational level• Ensure alignment with corporate strategy and between Business Units and Support Units.• Align your CULTURE to your new strategy – Define most important values to create a culture that supports and nourishes the strategy – Drill down to the individual behaviours and underlying beliefs to get at the crux of culture change. Marguerite Orane & Associates, June 2012 9
  10. 10. 3. ALIGN!We work with your team to• Cascade the strategy to the operational level• Ensure alignment with corporate strategy and between Business Units and Support Units.• Align your CULTURE to your new strategy – Define most important values to create a culture that supports and nourishes the strategy – Drill down to the individual behaviours and underlying beliefs to get at the crux of culture change. Marguerite Orane & Associates, June 2012 10
  11. 11. 4. ACTION!This is where "the rubber hits the road”• True test of good strategy? IMPLEMENTATION!We work with your team leaders individually and with their team members to• define key initiatives• develop clear action plans Our "Next Steps" approach ensures team members always know what to do .... Starting from the very next day! Marguerite Orane & Associates, June 2012 11
  12. 12. 5. ACCOUNTABILITY!We work with you to:• Design simple yet effective reporting and monitoring mechanisms• IMPLEMENT the reporting system• Facilitate the Strategy Review meetings• Shift the conversation from telling and justifying what happened, to asking "what did we learn and what are we going to do next" Marguerite Orane & Associates, June 2012 12
  13. 13. Marguerite Orane Consultant, Speaker, CoachIf you are committed to achieving breakthrough performance in your organization, contact Marguerite now: marguerite@margueriteorane.com www.margueriteorane.com http://ca.linkedin.com/in/margueriteorane Marguerite Orane & Associates, June 2012 13

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