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FACILITATION
TECHNIQUES FOR
EFFECTIVE
SCRUMMASTERS
ABOUTUS
MarcosGarrido
RafaelSabbagh
UNDERSTANDING
THE FACILITADOR'S
ROLE
Goal:analyse,discussanddefinethefacilitator'srole.
Each group must fill the flipchart, covering the following
fourquadrants:
IS
ISN'T
DOES
DOESN'T
Time:8minutes
EXERCISE-GROUPDISCUSSION
FACILITATOR’SROLE
"Facilitation is a process in which a person whose selection is
acceptable to all members of the group, is substantively
neutral, and has no substantive decision-making authority
diagnoses and intervenes to help a group improve how it
identifies and solves problems and makes decisions, to
increase the group’s effectiveness.“
Roger Schwartz
SCRUMMASTER
AS A FACILITATOR
SCRUMMASTERASAFACILITATOR
SCRUMMASTER FACILITATOR
S"mulates	
  team's	
  autonomy
S"mulates	
  team's	
  effec"veness
Creates	
  visibility	
  to	
  team's	
  problems
Guides	
  the	
  team	
  to	
  improve	
  their	
  processes
Does	
  not	
  influence	
  team’s	
  decisions
Does	
  not	
  represent/manage	
  the	
  team
EXERCISES
SIMULATIONS
• YourgroupisaScrumTeam;
• Eachparticipantwillreceiveaspecificsetofinstructionstofollow;
• Don’tshowyourinstructionstoanyone!
SIMULATION 01
SIMULATION01-INSTRUCTIONS
Setup:
• Your group must define who will facilitate the session;
• The facilitator’s goal is to help the team to solve their
problem in an effective way;
• Don’t forget your instructions;
• The following session is a Sprint Retrospective;
• Time: 6 minutes
SIMULATION01-BRIEFING
!
• ThisisaSprintRetrospectivemeeting;
• DevTeamdidn’tmeettheSprintGoal;
• Dev Team members struggled with a lot of questions about the
product;
• Anewdevwashired,buthefeltlostthroughouttheSprint;
• Product Owner didn’t show up throughout the Sprint, but he was very
upsetbecauseteamdidn’tmeettheSprintGoal.
SIMULATION 01
DEBRIEFING
DYSFUNCTIONAL
BEHAVIORS
DYSFUNCTIONALBEHAVIORS
• Behavinginawayto-intentionallyorunintentionally-
expressdiscontentwith:
!
• the subject of the discussion;
• the pace of the session;
• other external factors.
DYSFUNCIONALBEHAVIOR
Arriving	
  late,	
  leaving	
  early
Silence,	
  lack	
  of	
  par"cipa"on
Folded	
  arms,	
  facing	
  door	
  or	
  windows
Side	
  conversa"ons
Doing	
  other	
  work	
  in	
  session
Nega"ve	
  physical	
  reac"on	
  to	
  a	
  discussion
audible	
  sighs	
  of	
  displeasure
Nega"ve	
  comments	
  about	
  a	
  par"cipant
Verbal	
  aGack	
  directed	
  to	
  a	
  par"cipant
Leaving	
  the	
  room	
  in	
  disgust
Physically	
  aGack	
  someone
Degree	
  of	
  the	
  Dysfunc;on
Severity	
  of	
  the	
  Disrup;on
TOP7DYSFUNCTIONS
• TheDominator:hasalltheanswers
• TheInvisibleMan:nooneknowshe’sthere
• TheMultitasker:doingsomethingelse
• TheTangentTalker:anybutthemainsubject
• TheJoker:drawsalltheattentiontohimself
• TheAttacker:everythingispersonal
• TheFenceSitter:goeswiththeflow
TOP7DYSFUNCTIONS
GroupDiscussion:
• eachgroupselectsadysfunction;
• as a facilitator, what actions/steps would you take
topreventand/ordealwiththedysfunction?
TOP7DYSFUNCTIONS
• TheDominator:hasalltheanswers
• TheInvisibleMan:nooneknowshe’sthere
• TheMultitasker:doingsomethingelse
• TheTangentTalker:anybutthemainsubject
• TheJoker:drawsalltheattentiontohimself
• TheAttacker:everythingispersonal
• TheFenceSitter:goeswiththeflow
TOP7DYSFUNCTIONS
SIMULATION 02
DINÂMICA02-INSTRUÇÕES
Setup:
• Each group must define a new facilitator;
• The facilitator’s goal is to help the team achieve consensus
in an effective way;
• Forget your previous instructions - Get new ones!
• The following session is a Budget Meeting;
• Time: 6 minutes
SIMULATION02-BRIEFING
The Dev Team's got a limited budget to invest on an action plan
to improve its own knowledge.
There are many options. Here’s a few suggestions:
- technical trainings;
- Agile conferences;
- buy a new tool;
!
Team members: choose an option and try to convince others
Facilitator: do your job :-)
SIMULATION 02
DEBRIEFING
REACTING
QUESTIONS
REACTINGQUESTIONS
Michael Wilkinson
REACTINGQUESTIONS
Michael Wilkinson
SIMULATION 03
SIMULATION03-BRIEFING
Problem:Themarketingcampaignmanagementsystem
• Noreportsmodule
• Newcampaignscreated:requestsforfollowupreportsaccumulate
• Every new request = unplanned and urgent work for the Dev Team to
manuallygeneratethereport
!
Dev Team met to resolve the problem. But no consensus on which
solutiontochoose.
Twopossiblesolutions…
SIMULATION03-BRIEFING
Option A Option B
Details
Keep the manual reporting
process (by scripts)
Build a new plataform to
support and deliver reports
automatically
Advantages
Small adjustments in
existing scripts are made
and a new report is
created in 30 minutes
Ceases once and for all
the unplanned urgent tasks
that disrupt the Dev Team's
work
Disadvantages
Generates unplanned and
urgent work for the Dev
Team
The team estimated the
work needed to create the
reporta module in 2
months
SIMULATION 03
DEBRIEFING
CONSENSUS
B U I L D I N G
CONSENSUS
Everyone believes this decision
is the best option among others
WHATCONSENSUSREALLYIS
Ok, it’s not my first option, but I
can live with that!
I’ll support it.
DISAGREEMENTLEVELS
LEVEL	
  3	
  
Outside	
  factors	
  (personal	
  issues	
  -­‐	
  past	
  history)	
  
Possible	
  solu"on:	
  call	
  for	
  a	
  break	
  and	
  talk	
  to	
  the	
  people	
  involved.	
  
LEVEL	
  2	
  
They	
  have	
  different	
  values	
  or	
  experiences	
  
Possible	
  solu"on:	
  make	
  sure	
  everyone’s	
  on	
  the	
  same	
  page
LEVEL	
  1	
  
They	
  are	
  not	
  listening	
  to	
  each	
  other	
  
Possible	
  solu"on:	
  address	
  the	
  dysfunc"onal	
  behaviors
TECHNIQUES
- Majority voting / Dot voting;
- Buy a decision;
- Planning Poker / Five Fingers;
- Strengths and Weaknesses;
morediscussion
Nodiscussions=poorersolutions(andpoorersupport)
WRAPPINGUP
Let's review the Facilitator role
•mgarrido@k21.com.br
•rsabbagh@k21.com.br
THANKS!

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Facilitation techniques for Effective ScrumMasters