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Tips to hire best answering service for your business

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https://www.unicomcorp.com/

When hiring an answering service, it can be hard a hard decision. Before you hire a service, use this guide to help you understand the fundamentals of hiring an answering service.


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Tips to hire best answering service for your business

  1. 1. Tips to Hire Best Answering Service for Your Business Hiring the best answering service doesn’t need to be painful. www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  2. 2. Key points to consider while on your journey. Your Processes Pricing Model Free Trials Industry Experience Location Data Management 1 2 3 4 6 www.unicomcorp.com info@unicomcorp.com | 888.636.1222 5
  3. 3. Your Processes. 1 Explain required functionality – verify the pricing. • Typically, pricing only includes simple message intake and delivery. • Are protocols and functionality you required included in pricing? • Adding multiple sub-accounts potentially can increase cost. Verify with provider. (i.e. outbound dialing, tech support, etc.) www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  4. 4. Pricing Model. 2 Choose the right pricing model for your business. • Two main types: • Per Call • By Live Agent Talk Time • Don’t be charged for: • Changes to account protocol or setup. • Extra for weekends or holidays. • Email, text messaging, paging, and faxing. • On-call schedule updates or directories. www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  5. 5. Free Trials. 3 Are free answering service trials worth it? • Verify there are no hidden terms or stipulations with the trial. • Are you forced to sign a contract for a free month of service? • Keep tabs on quality of service after the trial is over. • IMPORTANT: Read terms carefully. www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  6. 6. Industry Experience. 4 What is the breadth of industry experience? • Common for answering services to have experience across multiple industries. Consider: • Years of Experience in Industry • Specific Industry Training • Their Understanding of Industry www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  7. 7. Location. 5 Local vs. Around the World • Consider importance of location. • Would you like to meet the people you are hiring or not? • Where are they really located? Some say they are local but are not. • Ask to visit. Be skeptical if they don’t want you to visit. www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  8. 8. Data Management. 6 What are they doing with my data? • Accurately executing your protocols and procedures is critical. • Is the data centrally managed or is it bouncing between locations? • Ask how your data will be stored and managed. info@unicomcorp.com | 888.636.1222
  9. 9. Conclusion When hiring an answering service it is important you understand what you are paying for. To do this: • You must ask questions • Read your agreement carefully • Don't let high-pressure sales pitches take away your ability to do due-diligence • Be comfortable with the company • Meet them in person, if you can, to make sure their company is the right fit for you • Verify Data Management • An extra tip-- ask for referrals. The best live answering service will be more than glad to provide you with referrals upon request. www.unicomcorp.com info@unicomcorp.com | 888.636.1222
  10. 10. Freedom. Flexibility. Fraction of the Cost. Learn how a professional answering service can create value for your business. Unicom Teleservices 12560 S Holiday Dr. C Alsip, IL 60803 USA 888.636.1222 info@unicomcorp.com www.unicomcorp.com

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