1.
Wilma Baltes & Marcel de Leeuwe
Performance Support at 38,000 Feet

2.
5 Moments of Need approach
1. When Learning for the First Time
2. When Wanting to Learn More
3. When Trying to Apply
4. When Something Goes Wrong
5. When Something Changes
Formal Instruction
(Train)
Performance Support
(Transfer/Sustain)
Source: APPLY Synergies

3.
Learning environment (LMS)
(Selfstudy modules & more)
Workshop (F2F)
(Cases & more)
Flight
(First flight)

4.
Source: APPLY Synergies

5.
Tips & Tricks
1. Start with Apply at the End (the real business is
the start)
2. Improve the work processes along the design and
development
3. Change the way of thinking (it is not just a format)!

6.
Wilma Baltes & Marcel de Leeuwe
Thank you!