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How Learning Management Solutions Meet Compliance & Regulatory Requirements

How learning management solutions meet ISO 9000 and ISO 14000 series and regulatory compliance requirements and reduce audit headaches.

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How Learning Management Solutions Meet Compliance & Regulatory Requirements

  1. 1. Your Partner in Learning Solutions Case Studies Marc Blumenthal Managing Partner September 24, 2008
  2. 2. LMS Compliance Examples <ul><li>Background </li></ul><ul><ul><li>Enterprise Knowledge Platform </li></ul></ul><ul><ul><li>1,000 + Companies </li></ul></ul><ul><ul><li>70 Countries / 27 Languages </li></ul></ul><ul><li>Typical Requirements </li></ul><ul><ul><li>SCORM / Classroom Management / Testing / Reporting </li></ul></ul><ul><ul><li>Competencies / Job Roles / Certification Tracking </li></ul></ul><ul><li>What We Almost Never Hear From Clients </li></ul><ul><ul><li>Can You Just…… </li></ul></ul>
  3. 3. LMS Compliance Examples <ul><li>What We Learn During Demonstrations </li></ul><ul><ul><li>Employee Manuals / Policies / Procedures </li></ul></ul><ul><ul><li>Work Instructions / ISO Documents / Safety Notices </li></ul></ul><ul><ul><li>Dozens or Hundreds of Documents </li></ul></ul><ul><ul><li>Document And Content Management Systems </li></ul></ul><ul><ul><li>SharePoint / Alfresco / Documentum </li></ul></ul><ul><li>Low Hanging Fruit With A Very High Value </li></ul><ul><ul><li>Launch URL / Enroll / Track / Confirm </li></ul></ul>
  4. 4. LMS Compliance Examples <ul><li>Case Study – Qlogic Corp </li></ul><ul><ul><li>Leading Supplier Of Networking Solutions </li></ul></ul><ul><ul><li>Controller Chips / Host Adaptors / Fabric Switches </li></ul></ul><ul><ul><li>Publicly Traded / 1,000 Plus Employees </li></ul></ul><ul><ul><li>ISO 9001 / ISO 14001 </li></ul></ul><ul><li>QLogic’s Challenge </li></ul><ul><ul><li>Over 400 Different Work Instructions / Procedures And Policies </li></ul></ul><ul><ul><li>Changes / Review And Sign Off By Employees </li></ul></ul><ul><ul><li>ISO Audits Proving Too Difficult And Time Consuming </li></ul></ul>
  5. 5. LMS Compliance Examples <ul><li>QLogic’s Objective </li></ul><ul><ul><li>Comply with ISO 9001 and 14001 Training / Notification / Review And Sign Off Requirements </li></ul></ul><ul><ul><li>Pass Audits Without Negative Comments </li></ul></ul><ul><ul><li>Achieve The Objective Efficiently </li></ul></ul><ul><li>What We Found </li></ul><ul><ul><li>Policies / Procedures And Work Instructions Were Being Updated And Maintained In Microsoft SharePoint </li></ul></ul><ul><ul><li>400 Documents And 1,000 Employees – Too Many Combinations And No Automated Tracking Or Reminders </li></ul></ul><ul><ul><li>Audits Were Expensive / Time Consuming And Not Going Well </li></ul></ul>
  6. 6. LMS Compliance Examples <ul><li>The Solution – “So Simple” </li></ul><ul><ul><li>Document Naming Convention </li></ul></ul><ul><ul><li>Catalog Entry / Launch URL </li></ul></ul><ul><ul><li>Enrollment Policy </li></ul></ul><ul><ul><li>Assessment / Electronic Signature </li></ul></ul><ul><li>QLogic’s Results </li></ul><ul><ul><li>Complete Audit Trail </li></ul></ul><ul><ul><li>Reminders / Exception Reports </li></ul></ul><ul><ul><li>Completely Automated </li></ul></ul><ul><ul><li>Audits Are “Flawless” </li></ul></ul>
  7. 7. LMS Compliance Examples <ul><li>Mary Fajardo, Training Manager, Qlogic </li></ul><ul><ul><li>EKP Beneficial Supporting ISO 9001 </li></ul></ul><ul><ul><li>EKP “Revolutionary” Supporting ISO 14001 </li></ul></ul><ul><ul><li>Before EKP, Our Valuable Standards Were At Risk </li></ul></ul><ul><ul><li>Now We “Sail” Through Each Audit With High Marks And Do It In A Fraction Of The Time We Used To </li></ul></ul>
  8. 8. LMS Compliance Examples <ul><li>Case Study - WellCare Health Plans </li></ul><ul><ul><li>Leading Provider Of Government Sponsored Healthcare Programs </li></ul></ul><ul><ul><li>Publicly Traded </li></ul></ul><ul><ul><li>Over 5,000 Employees </li></ul></ul><ul><ul><li>Over 12,000 Agents </li></ul></ul><ul><li>WellCare’s Challenge </li></ul><ul><ul><li>12,000 Non-Employee Agents </li></ul></ul><ul><ul><li>Highly Regulated By Center For Medicare And Medicaid Services ( CMS ) </li></ul></ul><ul><ul><li>Manual Testing Procedures Were Time Consuming And Unreliable </li></ul></ul>
  9. 9. LMS Compliance Examples <ul><li>WellCare's Objective </li></ul><ul><ul><li>Ensure That EVERY Agent Passed The Tests Before They Were Allowed To Sell Products </li></ul></ul><ul><ul><li>Track Everything </li></ul></ul><ul><ul><li>Be Able To Test And Certify 12,000 Agents In Less Than 60 Days. </li></ul></ul><ul><li>The Solution </li></ul><ul><ul><li>Simple On Line Tests Deployed Through EKP </li></ul></ul><ul><ul><li>Single Sign On From Intranet Portal </li></ul></ul><ul><ul><li>Aggressive Communication And Support Plan </li></ul></ul><ul><ul><li>Every Question And Every Answer Tracked </li></ul></ul>
  10. 10. we put Knowledge to work Your Partner in Learning Solutions