Tutorial presented by Muthusamy Chelliah (Flipkart, India) and Sudeshna Sarkar (IIT Kharagpur, India) at ACM RecSys 2017 https://recsys.acm.org/recsys17/tutorials/#content-tab-1-3-tab
E-commerce websites commonly deploy recommender systems that make use of user activity (e.g., ratings, views, and purchases) or content (product descriptions). These recommender systems can benefit enormously by also exploiting the information contained in customer reviews. Reviews capture the experience of multiple customers with diverse preferences, often on the fine-grained level of specific features of products. Reviews can also identify consumers’ preferences for product features and provide helpful explanations. The usefulness of reviews is evidenced by the prevalence of their use by customers to support shopping decisions online. With the appropriate techniques, recommender systems can benefit directly from user reviews.
This tutorial will present a range of techniques that allow recommender systems in e-commerce websites to take full advantage of reviews. Topics covered include text mining methods for feature-specific sentiment analysis of products, topic models and distributed representations that bridge the vocabulary gap between user reviews and product descriptions, and recommender algorithms that use review information to address the cold-start problem.
The tutorial sessions will be interspersed with examples from an online marketplace (i.e., Flipkart) and experience with using data mining and Natural Language Processing techniques (e.g., matrix factorization, LDA, word embeddings) from Web-scale systems.