Hiring Winning Talent


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Staffing Slow? Look at ways to improve your Interview and Hiring Process.

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Hiring Winning Talent

  1. 1. The Manzanares Group Inc Affiliate of Vital Learning Presents Hiring Winning Talent
  2. 2. One of today’s most difficult challenges is to hire and retain truly outstanding talent.
  3. 3. Like a bucket with a hole in it, the challenge is made all the more difficult when an organization’s leaders do not know how to retain winning talent.
  4. 4. Once leaders are skilled at retaining winning talent and the hole in the bucket is addressed, then the significant effort required to hire winning talent isn’t wasted.
  5. 5. Achieving that end state, an organization in which leaders are successful at both retention and hiring is our goal.
  6. 6. Hiring Winning Talent Copyright ©Integral Talent Systems, Inc.
  7. 7. Just as “Breakfast” is Your Most Important Meal of the Day… “Hiring” is One of the Most Important Responsibilities You Have as a Leader! Copyright ©Integral Talent Systems, Inc.
  8. 8. Agenda I. The Hiring Challenge! II. About “Hiring Winning Talent”? III. Elements of “Hiring Winning Talent.” Copyright ©Integral Talent Systems, Inc.
  9. 9. The Hiring Challenge Impact of Key Elements on Leadership Performance Project Leadership Hiring Right 15% 35% 25% 25% Developing Others Daily Leadership Copyright ©Integral Talent Systems, Inc.
  10. 10. The Hiring Challenge Top Talent Responses to This Question: “What are the chances of leaving your job voluntarily during the next 12 months?” Moderately high to almost certain = 52% Copyright ©Integral Talent Systems, Inc.
  11. 11. The Hiring Challenge Society for Human Resource Management “83% of employees said it was extremely likely or somewhat likely they would actively seek new employment once the job market and economy improves.” Accenture “48% of U.S. middle managers surveyed said they were looking for another job or planned to do so when the economy recovered.” Copyright ©Integral Talent Systems, Inc.
  12. 12. The Hiring Challenge US Business Environment Unemployment 10.2% (November) Copyright ©Integral Talent Systems, Inc.
  13. 13. The Hiring Challenge The Business Impact… Poor quality hires lead inevitably to poor individual performance and may impact team and organizational performance. Poor quality hires also lead directly to team member turnover. Copyright ©Integral Talent Systems, Inc.
  14. 14. The Hiring Challenge The Business Impact… Good quality hires lead inexorably to improved individual performance and most likely to improved team and organizational performance. Good quality hires also lead directly to improved team member retention. Copyright ©Integral Talent Systems, Inc.
  15. 15. The Hiring Challenge The Business Impact… Developing a good quality hire into a winning team member is more likely than developing a poor quality hire into a good team member. Winning team members bring higher productivity, increased customer service, and better overall organizational performance. Copyright ©Integral Talent Systems, Inc.
  16. 16. The Hiring Challenge Why Bad Hires Happen… Not knowing what to look for. Not knowing what it takes for success on a job. Inappropriate people for interviewing and hiring. Merely filling vacancies versus hiring “right”. Selections made by using one person versus team. Candidate misled the organization in interview. Candidate misled about “opportunity fit”. Copyright ©Integral Talent Systems, Inc.
  17. 17. II. About “Hiring Winning Talent” Copyright ©Integral Talent Systems, Inc.
  18. 18. Elements of Hiring Winning Talent Why Worry About Team Member Retention? Who’s At Risk? Identifying Retention Strategies and Tactics Surfacing Team Member Retention Needs Creating a Retention Action Plan for Your Team Copyright ©Integral Talent Systems, Inc.
  19. 19. About “Hiring Winning Talent” What is Hiring Winning Talent? Selection System – HWT is a structured selection system that emphasizes the use of singular, past-behavior questions. Definitions of Success – The system depends on specific, well- grounded definitions of what drives success and what job related competencies to look for. The definitions must be agreed upon by all who participate in the process. Trained Teams – The system is implemented by teams, not single individuals, and the members of the teams must be trained to be effective. Disciplined Approach – The system requires a disciplined approach by each member of the team to ask the assigned questions, take effective and legal notes, and to provide documented ratings for the selection process. Copyright ©Integral Talent Systems, Inc.
  20. 20. About “Hiring Winning Talent” Participants learn a process, plus skills and techniques that enables them to put the hiring puzzle together. 1. Develop Clarity 2. Design and Agreement on Performance-Predictive What to Look For Competency–Based Questions Select & Hire Winners 4. Follow the HWT 3. Effectively Interview Plan: Take Utilize an Complete Notes, Interview and Select as a Team Selection Team Copyright ©Integral Talent Systems, Inc.
  21. 21. About “Hiring Winning Talent” The HWT program helps leaders… Implement a predictable, structured hiring process. Determine specific competencies needed for job success. Create a clear and effective “questioning strategy” designed to uncover relevant selection information. Develop interview skills necessary to effectively evaluate candidates against objective criteria. Effectively involve team members in the hiring process. Copyright ©Integral Talent Systems, Inc.
  22. 22. About “Hiring Winning Talent” Introduction What is Winning Talent? Define The Ideal Candidate The Position Description Identifying Job Competencies The Questioning Strategy Competency-Based Questioning Plan the Interview The Hiring Strategy Meeting Preparing Your Interview Team Great Reasons to Work Here Conduct the Interview Creating an Appropriate Climate Key Steps for Conducting the Interview Responding to Challenging Interviewee Questions Make the Decision Guidelines for Making Decisions Evaluating Candidates Copyright ©Integral Talent Systems, Inc.
  23. 23. III. Elements of “Hiring Winning Talent” Copyright ©Integral Talent Systems, Inc.
  24. 24. Elements of “Hiring Winning Talent” What is Winning Talent? Critical to the organization’s goal achievement Difficult to replace if he/she were to quit Does more work than others Does higher quality work than others The top 20% Copyright ©Integral Talent Systems, Inc.
  25. 25. Elements of “Hiring Winning Talent” Defining the Ideal Candidate Position Description – describes the principle duties and responsibilities as well as required qualifications and experience. Job Competencies – describes the knowledge, skills, and abilities required to successfully accomplish the duties and responsibilities of a position. Copyright ©Integral Talent Systems, Inc.
  26. 26. Elements of “Hiring Winning Talent” Questioning Strategy Competency–Based Questioning – A method that uses general and specific situational questions to elicit responses that describe the candidate’s past behaviors and actions in a specific circumstance. Team Strategy – Review of job competency map assignment of each interview/selection team member to specific competency-based questions so that all critical competencies are sufficiently covered. Copyright ©Integral Talent Systems, Inc.
  27. 27. Elements of “Hiring Winning Talent” Competency-Based Questions Define Them – HWT defines several kinds of competency-based questions such as Knowledge-Based, Skill-Based, and Personal Trait-Based Competency Questions. Give Examples – HWT provides full and complete examples of Knowledge-Based, Skill-Based, and Personal Trait-Based Competency Questions to build awareness and understanding. Participants Build Them – HWT then has participants create their own Competency-Based Questions, questions that reflect their own real workplace situations so that they can build confidence and competence on how to build and apply this type of question that is so central to the HWT approach. Copyright ©Integral Talent Systems, Inc.
  28. 28. Customers Say… “HWT is an efficient process with a “hiring for retention focus.” This one-day workshop has lots of valuable practice and feedback for our managers.” Ellen Benjamin, United HealthCare “I appreciate the ease of customizing this workshop to the jobs we are trying to fill at our company.” Sarah Russo, Levi Strauss Copyright ©Integral Talent Systems, Inc.
  29. 29. A Comprehensive Leadership Development Curriculum Leadership Matters (Classroom, Online, Blended) Essential Skills of Leadership Essential Skills of Communication Developing Performance Goals & Standards Providing Performance Feedback Managing Complaints Improving Work Habits Effective Discipline Resolving Conflict Coaching Job Skills Delegating Supporting Change Communicating Up Leadership Plus Hiring Winning Talent (Classroom, Online, Blended) Leading Successful Projects (Classroom) Motivating Team Members (Classroom) Solving Workplace Problems (Classroom) Retaining Winning Talent (Classroom) Using Financial Data (2006) Ethics Matter (2006) Copyright ©Integral Talent Systems, Inc.