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The evolution of work and the workplace


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The changing dynamics of the business environment and all its stakeholders - people, platforms, purpose - have unleashed a range of possibilities and challenges. What are they, and how does an organisation and its HR adapt? (Presentation made at the Asian Paints HR conference - Evolve, Connect, Enhance - on 12/12/13) Talk transcript at

Published in: Business, Technology
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The evolution of work and the workplace

  1. 1. Manu Prasad @manuscrypts Director – Social Media Strategy @groupmindia Hat tip to JP Rangaswami for ‘People, Platforms, Possibilities’
  2. 2. Hat tip to Venkatesh Kamath for ‘Alfred’
  3. 3. INSTITUTIONAL REALIGNMENT • People Political Health Economical Societal • Job/Place vs Work/What you do • Changing work habits and preferences (BYOD, Work From Home) • Continuous connectivity • Skills need to be constantly updated • Organisations • Rapidly and constantly changing business landscape • Less likely to provide lifelong security • Blurring boundaries between siloes as customers force people to work across functions • Varying needs of various sections of the workforce
  4. 4. • Business as an exercise • Organic entities are intrinsically anti-fragile, while artificial creations are at best robust and likely fragile. ~ Nassim Nicholas Taleb • Efficiency through ‘the way we do things’ • Processes tend to become inorganic, they become ends in themselves (7 monkeys) • A business is best considered as a network of conversations ~ Gregory Bateson • Conversations are always organic • Social tools – software that augments the way we behave organically, one that then starts shaping culture ~ Stowe Boyd
  5. 5. >Organic >Sustainability Courtesy Avinash Kaushik
  6. 6. Media and platform fragmentation Broadcast audience to networked audience Experiences not controlled by brand Collaborative consumption Big data Internet of things Defined by consumption Increasing interfaces
  7. 7. THE CORPORATE NARRATIVE Sustainable Differentiation Pull Factor Evangelist community Image courtesy:
  8. 8. The Big Shift - John Hagel III, John Seely Brown, and Lang Davison
  9. 9. The Responsive Organisation The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information; encouraging experimentation and learning on rapid cycles; and organizing as a network of employees, customers, and partners motivated by shared purpose. From To Efficiency Responsiveness Hierarchies Networks Controlling Empowering Extrinsic Rewards Intrinsic Motivations Office & Office Hours Anywhere, Anytime Customers and Partners Community via