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Help yourself and your colleagues to improve with effective (peer) feedback - Agile Coaching Exchange

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The slides from the workshop that Carlo and I did at Asos during the Agile Coaching Exchange Meetup

Published in: Leadership & Management
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Help yourself and your colleagues to improve with effective (peer) feedback - Agile Coaching Exchange

  1. 1. Help yourself and your colleagues to improve with effective (peer) feedback 23 Aug 2017 Carlo Beschi - Agile Coach Manuele Piastra - SM & Agile Coach
  2. 2. What’s on the Menu? ▫ Knowing each other ▫ Interpersonal feedback ▫ Peer feedback: a simulation ▫ Tools & techniques ▫ The Johari Window ▫ Takeaways ▫ Pizzas & Q&A 2
  3. 3. /Me ▫ Working as an Agile Coach ▫ Technical background ▫ Agile practitioner since 2005 ▫ Sincerely passionate about collaborative, iterative, experimental approach to digital products development ▫ A web guy, with expertise in small to medium companies (5 to 500 devs) 3 @carloz
  4. 4. /Me ▫ Java guy since 2000 ▫ Agile addict since 2008 ▫ Helping teams and organizations toward agility ▫ Continuous learner ▫ Android developer 4 @manupia
  5. 5. The Knowsy Game 5 (1 mins)
  6. 6. Exercise: The Knowsy Game in your team ▫ Create groups (5 people) ▫ Say 3 things about yourself ▪ 2 are true ▪ 1 is a lie ▫ People need to guess the lie “I starred in a soap opera once” “I speak five languages” “I can lick my elbow” 6 (6 mins)
  7. 7. Exercise: Interpersonal Feedback ▫ Create groups (5 people) ▫ Answer these questions: ▪ What is Feedback? ▪ Why is it important? 7 (12 mins)
  8. 8. Debrief: What is Feedback? ▫ Giving valuable information to another person with the goal to help them improve 8 Feedback is a gift
  9. 9. Debrief: Why Feedback? 9 Feedback is a gift Tell me again Why do we need Feedback? ▫ Modern architectures are complex & distributed ▫ People with different skills and mindsets need to collaborate ▫ We operate in VUCA settings (Volatile, Uncertain, Complex, Ambiguous) ▫ Collaboration is key for performance
  10. 10. Exercise: Interpersonal Feedback ▫ Create groups (5 people) ▫ Answer these questions: ▪ How much time do you spend on feedback? ▪ Which tools are you using? 10 (12 mins)
  11. 11. Debrief: How much time on Feedback? ▫ PWC Survey: > 75% of respondents believe that feedback is valuable ▫ 45% of respondents also value feedback from their peers and clients or customers ▫ < 30% said they receive it ▫ Not once a year, give and get feedback every month 11
  12. 12. Tool #1 Peer feedback: 1 2 1s 12
  13. 13. Peer Feedback: how to Give ▫ Always ask for permission ▫ Keep it private ▫ Be mindful of how you communicate ▫ Feedback should be timely ▫ Offer your help ▫ I-message 13
  14. 14. Peer Feedback: how NOT to Give ▫ Don’t use negatives + but ▫ Don’t “should” people ▫ Avoid always/never/why ▫ Turn feedback into a judgement 14
  15. 15. Peer Feedback: Take ▫ Say “Thanks!” ▫ Nothing else? Well… DONTs ▫ Make excuses ▫ Be defensive DOs ▫ Ask questions ▫ Discuss improvements 15
  16. 16. 1 2 1: A (Role) Play 16
  17. 17. What did you see? 17
  18. 18. Concerns Goals Review Questions Need help with GOAL SCORE (1-5) Help with Who New Actions 1 2 1 23/08/17
  19. 19. Tool #2 Interpersonal Feedback: Try the Wheel of Work 19
  20. 20. Wheel of Work exercise ▫ Define an “Angel” ▫ Rate your areas ▫ Discuss your rating with your Angel ▫ Define goals for self improvement ▫ Meet regularly with your Angel to collect feedback 20
  21. 21. Tool #3 Team feedback: Try the Appreciation Cards 21
  22. 22. Appreciation Cards ▫ Download them ▫ Print (& laminate) ▫ Every iteration: 10 minutes for appreciation ▫ Collected information can be introduced in the discussion with your peers or line manager ▫ Gamify! 22
  23. 23. Tool #4 Team feedback: the orientation team meeting 23
  24. 24. Team orientation meeting ▫ Define roles ▫ What is expected from everyone to succeed as a team? ▫ What behaviours help us, what don’t? ▫ What are our values? 24
  25. 25. Tool #5 Team feedback: The Johari Window 25
  26. 26. The Johari Window Model ▫ The goal is to make your “Arena” bigger 26
  27. 27. Exercise: The Johari Window ▫ Groups of 5 people ▫ Choose 5 adjectives that describe you ▫ Your team mates will also choose 5 adjectives for you ▫ See how many matches you have ▫ Discuss those falling in the blind/hidden area 27 (12 mins)
  28. 28. What did you see? 28
  29. 29. So, what will you try? 1. Identify and write down one action 1. Share it with your group 1. Optionally pick an “Angel” to follow up with 29
  30. 30. 30 And now….Pizza & your questions carlo.beschi@gmail.com manupia@gmail.com
  31. 31. 31 Assets & Refs ● Appreciation Cards ● 1 2 1 Template ● Non violent communication (book) ● Radical candor (book)

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