Using the Discount Matrix
Prepared By
Manu Melwin Joy
Research Scholar
School of Management Studies
CUSAT, Kerala, India.
Phone – 9744551114
Mail – ...
Discount Matrix
• Discounting results in
unresolved problems.
• Thus, if we can devise a
systematic way of identifying
the...
Using the Discount Matrix
• Whenever a problem is not
being solved, some
information relevant to the
solution of that prob...
Using the Discount Matrix
When a problem
remains unsolved
despite efforts to solve
it, this is often because
the person is...
Using the Discount Matrix
It follows that in using
the matrix as a problem
solving tool, we need to
begin by looking for
d...
Using the Discount Matrix
• We step into the matrix at
the top left corner.
• If we discover a discount
there, we need to ...
Example
• If you were the friend of a
smoker and seeing him
cough, you say “ I am
concerned about you.
Please give up smok...
Example
• But suppose the smoker is
discounting much higher on the
matrix?
• For example, he may be diagonal
T2, discounti...
Example
Suppose now you wanted
to help your smoking
friend by systematically
using the discount matrix,
you would begin by...
Example
• If he confirms that he is
aware of the cough, you
would go down to the next
diagonal.
• You might ask “ Is that
...
Example
• This lets you know that if
your smoker friend is to
give up his habit, he first
needs to become aware
that his c...
Activity
• Using discount matrix to
review your personal
example of a problem
situation you did not solve
at the time.
• B...
Activity
• As before, if you were
working in a group or with a
willing friend, it may be
helpful if you get a second
opini...
Activity
• When you have identified the
discount, consider its ego
state source.
• Did it come from
contamination? An excl...
Activity
• Now rerun the situation in your
mind’s eye.
• When you come to the point at
which you began discount,
replace t...
Application
• The discount matrix was
originally developed for
use in psychotherapy.
• But it provides an equally
effectiv...
Example
• A college teacher takes a
class and asks student
some questions to check
their understanding.
• To his surprise,...
Example
• By assuming that the
students have not been
working, he is addressing
a discount in the area of
others on diagon...
Example
• When he were to check
through the discount matrix,
the real problem may be
different.
• While lecturing, he mumb...
Thank
you
Other TA topics available on slideshare
1. Strokes - http://www.slideshare.net/manumjoy/strokes-24081607.
2. Games People ...
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Using discounting matrix (Transactional analysis / TA is an integrative approach to the theory of psychology and psychotherapy).

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Whenever a problem is not being solved, some information relevant to the solution of that problem is being ignored. The discount matrix gives us a systematic way to pinpointing what information is being missed. This in turn provides guidance to the specific actions we need to take to solve the problem.

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Using discounting matrix (Transactional analysis / TA is an integrative approach to the theory of psychology and psychotherapy).

  1. 1. Using the Discount Matrix
  2. 2. Prepared By Manu Melwin Joy Research Scholar School of Management Studies CUSAT, Kerala, India. Phone – 9744551114 Mail – manu_melwinjoy@yahoo.com Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations.
  3. 3. Discount Matrix • Discounting results in unresolved problems. • Thus, if we can devise a systematic way of identifying the nature and intensity of discounting, we will have a powerful tool for problem solving. • Such a tool is called discount matrix.
  4. 4. Using the Discount Matrix • Whenever a problem is not being solved, some information relevant to the solution of that problem is being ignored. • The discount matrix gives us a systematic way to pinpointing what information is being missed. • This in turn provides guidance to the specific actions we need to take to solve the problem.
  5. 5. Using the Discount Matrix When a problem remains unsolved despite efforts to solve it, this is often because the person is addressing the problem on too low a diagonal of the discount matrix.
  6. 6. Using the Discount Matrix It follows that in using the matrix as a problem solving tool, we need to begin by looking for discounts on the highest diagonal first.
  7. 7. Using the Discount Matrix • We step into the matrix at the top left corner. • If we discover a discount there, we need to deal with that discount before going any further downward or to the right. • Because if we miss that initial discount and try to deal with a discount on any lower diagonal, our intervention will itself be discounted.
  8. 8. Example • If you were the friend of a smoker and seeing him cough, you say “ I am concerned about you. Please give up smoking.” • With your intervention, you have addressed the problem on the lowest diagonal of the box. • The issue is whether the smoker is going to act on a specific option.
  9. 9. Example • But suppose the smoker is discounting much higher on the matrix? • For example, he may be diagonal T2, discounting the significance of stimulus and existence of the problem. • It is obvious that he will also discount any relevance in what you have just said to him. • Why should he have any investment is stopping smoking, when as far as he is aware, his smoker’s cough is not a problem.
  10. 10. Example Suppose now you wanted to help your smoking friend by systematically using the discount matrix, you would begin by checking for a discount on diagonal T1. “Are you aware that you have got a really bad cough?”
  11. 11. Example • If he confirms that he is aware of the cough, you would go down to the next diagonal. • You might ask “ Is that cough of yours something you bother about?” • Were he to reply “No, Not really, it is something I just take for granted.” • Now you have located that his discount is on T2.
  12. 12. Example • This lets you know that if your smoker friend is to give up his habit, he first needs to become aware that his cough may indicate a problem • He needs to realize too that his problem may be a cause of his concern.
  13. 13. Activity • Using discount matrix to review your personal example of a problem situation you did not solve at the time. • Begin at the top left of the discount matrix, check each box, working downwards on successive diagonals, until you identify the box in which you were discounting.
  14. 14. Activity • As before, if you were working in a group or with a willing friend, it may be helpful if you get a second opinion. • Test whether you were also discounting in all the other boxes on the same diagonal and those below it. • What were the area of discount? • Were you discounting yourself, others or the environment?
  15. 15. Activity • When you have identified the discount, consider its ego state source. • Did it come from contamination? An exclusion? Or were you uninformed or misinformed? • Let yourself be aware of whatever part of reality you had previously been discounting. • If you need accurate or new information, get it.
  16. 16. Activity • Now rerun the situation in your mind’s eye. • When you come to the point at which you began discount, replace the discount with your full awareness of reality. • How do you now act, think or feel differently? • How does this alter the outcome of the situation?
  17. 17. Application • The discount matrix was originally developed for use in psychotherapy. • But it provides an equally effective tool for problem solving in organization and education.
  18. 18. Example • A college teacher takes a class and asks student some questions to check their understanding. • To his surprise, the students can answer hardly any. • He told himself “These students are not working. Why they don’t have any motivation?
  19. 19. Example • By assuming that the students have not been working, he is addressing a discount in the area of others on diagonal T5 or T6 of the discount matrix. • He has assumed that students knew they have to work but they either don’t feel they can handle the work or just aren’t getting started?
  20. 20. Example • When he were to check through the discount matrix, the real problem may be different. • While lecturing, he mumbles. The students cant hear what he is saying. • The discount is on diagonal T2 of the matrix. • To address the problem, the lecturer simply needs to speak up.
  21. 21. Thank you
  22. 22. Other TA topics available on slideshare 1. Strokes - http://www.slideshare.net/manumjoy/strokes-24081607. 2. Games People Play - http://www.slideshare.net/manumjoy/psychological- games-people-play. 3. Structural Analysis - http://www.slideshare.net/manumjoy/the-ego-state-model. 4. What is TA? - http://www.slideshare.net/manumjoy/what-ta-is 5. Cycles of Development - http://www.slideshare.net/manumjoy/cycles-of- developement-pamela-levin-transactional-analysis. 6. Stages of Cure - http://www.slideshare.net/manumjoy/stages-of-cure. 7. Transactions - http://www.slideshare.net/manumjoy/transactions-33677298. 8. Time Structuring - http://www.slideshare.net/manumjoy/time-structuring. 9. Life Position - http://www.slideshare.net/manumjoy/life-position. 10. Autonomy - http://www.slideshare.net/manumjoy/autonomy-33690557. 11. Structural Pathology - http://www.slideshare.net/manumjoy/structural-pathology. 12. Game Analysis - http://www.slideshare.net/manumjoy/game-analysis-33725636. 13. Integrated Adult - http://www.slideshare.net/manumjoy/integrated-adult. 14. Stroke Economy - http://www.slideshare.net/manumjoy/stroke-economy- 33826702.

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