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Redressal agencies for consumer 
disputes
Prepared By 
Manu Melwin Joy 
Assistant Professor 
Ilahia School of Management Studies 
Kerala, India. 
Phone – 9744551114...
Redressal agencies for consumer 
disputes
District Forum 
• Composition of district 
forum - Each district 
forum consists of 
– A person who is qualified 
to be a ...
District Forum 
• Terms and conditions of the 
members of the district forum. 
– Every member of the district 
forum shall...
District Forum 
• Office and place of sitting of 
district forum. 
– The office of the district forum 
shall be located at...
District Forum 
• Jurisdiction of the district 
forum. 
– District forum shall have 
jurisdiction to entertain 
complaints...
District Forum 
• Procedure for filing 
complaints. 
– Who can file a complaint – 
Consumer to whom a goods 
or services i...
District Forum 
• Procedure for disposing of 
complaints - Complaint 
relating to goods 
– Referring samples to 
laborator...
District Forum 
• Procedure for disposing of 
complaints - Complaint relating 
to service 
– On the basis of evidence brou...
District Forum 
• Findings of the district forum 
– If after the proceedings 
conducted under section 13, the 
district fo...
District Forum 
• Findings of the district 
forum 
– Appeal against the orders of 
district forum – Any person 
aggrieved ...
State Commission 
• Composition of State 
Commission - Each State 
commission consists of 
– A person who is qualified to ...
State Commission 
• Terms and conditions of the 
members of the State 
Commission. 
– Every member of the State 
commissio...
State Commission 
• Office and place of sitting of 
State Commission. 
– The office of the state commission 
shall be loca...
State Commission 
• Jurisdiction of the State 
Commission. 
– State commission shall have 
jurisdiction to entertain compl...
State Commission 
• Procedure for filing 
complaints before state 
commission and disposal 
by the state commission 
– Pro...
State Commission 
• Appeal against the orders of 
the state commission. 
– Any person aggrieved by an 
order made by State...
National Commission 
• Composition of National 
Commission - Each 
National commission 
consists of 
– A person who is qua...
National Commission 
• Terms and conditions of the 
members of the National 
Commission. 
– Every member of the National 
...
National Commission 
• Office and place of sitting of 
National Commission. 
– The office of the National 
commission shal...
National Commission 
• Jurisdiction of the National 
Commission. 
– National commission shall have 
jurisdiction to entert...
National Commission 
• Power of National 
Commission. 
– To summon and enforce 
attendance of any defiance 
or witness and...
National Commission 
• Appeal against the orders of 
the National commission. 
– Any person aggrieved by an 
order made by...
National Commission 
• Sitting of the national 
commission and signing of 
orders 
– Every proceedings of the 
national co...
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy
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Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy

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Composition of district forum - Each district forum consists of
A person who is qualified to be a district judge who shall be the president and
Two other members who shall be persons of ability, integrity and standing.

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Redressal agencies for consumer disputes - Legal Environment of Business - Business Law - Commercial Law - Manu Melwin Joy

  1. 1. Redressal agencies for consumer disputes
  2. 2. Prepared By Manu Melwin Joy Assistant Professor Ilahia School of Management Studies Kerala, India. Phone – 9744551114 Mail – manu_melwinjoy@yahoo.com Kindly restrict the use of slides for personal purpose. Please seek permission to reproduce the same in public forms and presentations.
  3. 3. Redressal agencies for consumer disputes
  4. 4. District Forum • Composition of district forum - Each district forum consists of – A person who is qualified to be a district judge who shall be the president and – Two other members who shall be persons of ability, integrity and standing.
  5. 5. District Forum • Terms and conditions of the members of the district forum. – Every member of the district forum shall hold office for a term of five years or up to the age of 65 years whichever is earlier. – A member shall resign his office in writing under his hand addressed to the state government. – The government may remove from office, the president or member of the district forum if he is disqualified as per Rule (3) of consumer protection rules.
  6. 6. District Forum • Office and place of sitting of district forum. – The office of the district forum shall be located at the headquarters of the district. – The working days and office hours of the district forum shall be same as that of the government. – The office seal and emblem of district forum shall be such as the government may specify. – Sitting of the district forum shall be convened by the president.
  7. 7. District Forum • Jurisdiction of the district forum. – District forum shall have jurisdiction to entertain complaints where the value of the goods or services and the compensation, if any, claimed does not exceed rupees give lakhs. – A complaint shall be instituted in a district forum within the local limits of whose jurisdiction the cause of action, wholly or partly arise.
  8. 8. District Forum • Procedure for filing complaints. – Who can file a complaint – Consumer to whom a goods or services is delivered, any recognized consumer association, one or more consumer and central and state government.
  9. 9. District Forum • Procedure for disposing of complaints - Complaint relating to goods – Referring samples to laboratory – Fee for analysis or test – Report of analysis
  10. 10. District Forum • Procedure for disposing of complaints - Complaint relating to service – On the basis of evidence brought to its notice by the complainant and the opposite party, where the opposite party denies or disputes the allegation contained in the complaint. – On the basis of evidence brought to its notice by the complainant where the opposite party omits or fails to take any action to represent his case within the time given by the forum
  11. 11. District Forum • Findings of the district forum – If after the proceedings conducted under section 13, the district forum is satisfied that the goods complained against, suffer from any of the defects specified in the complaint, it shall issue an order to opposite party to do one or more of following things. • To remove the defects in goods or services. • To replace goods with new goods. • To return the complainants the price. • Not to offer hazardous goods for sales. • To withdraw hazardous goods from being offered. .
  12. 12. District Forum • Findings of the district forum – Appeal against the orders of district forum – Any person aggrieved by an order made by district forum may prefer an appeal against such order to the state commission within a period of 30 days from the date of order.
  13. 13. State Commission • Composition of State Commission - Each State commission consists of – A person who is qualified to be a judge of high court who shall be the president and – Two other members who shall be persons of ability, integrity and standing.
  14. 14. State Commission • Terms and conditions of the members of the State Commission. – Every member of the State commission shall hold office for a term of five years or up to the age of 65 years whichever is earlier. – Every vacancy caused by resignation or removal of the president or any other member of the state commission shall be filled by fresh appointment.
  15. 15. State Commission • Office and place of sitting of State Commission. – The office of the state commission shall be located at the capital of the state. – The working days and office hours of the state commission shall be same as that of the state government. – The office seal and emblem of state commission shall be such as the government may specify. – Sitting of the state commission shall be convened by the president.
  16. 16. State Commission • Jurisdiction of the State Commission. – State commission shall have jurisdiction to entertain complaints where the value of goods and services and compensation claimed exceeding rupees five lakhs but not exceeding 20 lakhs. – State commission shall have jurisdiction to entertain appeals against the order of any district forum within the state and – State commission shall have jurisdiction to call for the records and pass appropriate orders in any customer dispute which is pending before any district forum within the state.
  17. 17. State Commission • Procedure for filing complaints before state commission and disposal by the state commission – Procedure for filing complaints before the state commission, procedure followed on receipt of the complaint by the state commission, findings of the state commission etc are same as those application.
  18. 18. State Commission • Appeal against the orders of the state commission. – Any person aggrieved by an order made by State commission may prefer an appeal against such order to the National commission within a period of 30 days from the date of order. – National commission may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within the period.
  19. 19. National Commission • Composition of National Commission - Each National commission consists of – A person who is qualified to be a judge of supreme court who shall be the president and – Two other members who shall be persons of ability, integrity and standing.
  20. 20. National Commission • Terms and conditions of the members of the National Commission. – Every member of the National commission shall hold office for a term of five years or up to the age of 70 years whichever is earlier. – The Salary and honorarium and other allowances payable to and the other terms and conditions of service of the members of the National commission shall be such as may be prescribed by the Central government
  21. 21. National Commission • Office and place of sitting of National Commission. – The office of the National commission shall be located in Delhi. – The working days and office hours of the state commission shall be same as that of the Central government. – The office seal and emblem of district forum shall be such as the government may specify. – Sitting of the National commission shall be convened by the president.
  22. 22. National Commission • Jurisdiction of the National Commission. – National commission shall have jurisdiction to entertain complaints where the value of goods and services and compensation claimed exceeding rupees twenty five lakhs. – State commission shall have jurisdiction to entertain appeals against the order of any state commission within the country and – National commission shall have jurisdiction to call for the records and pass appropriate orders in any customer dispute which is pending before any state commission within the country
  23. 23. National Commission • Power of National Commission. – To summon and enforce attendance of any defiance or witness and examining the witness on oath. – To discover and produce any document or other material object producible as evidence. – To receive evidence on affidavits.
  24. 24. National Commission • Appeal against the orders of the National commission. – Any person aggrieved by an order made by national commission may prefer an appeal against such order to the supreme court within a period of 30 days from the date of order. – Supreme court may entertain an appeal after the expiry of the said period of thirty days if it is satisfied that there was sufficient cause for not filing it within the period.
  25. 25. National Commission • Sitting of the national commission and signing of orders – Every proceedings of the national commission shall be conducted by the president and at least two members thereof sitting together. – Every order made by the national commission shall be signed by the president and at least two members who conducted the proceedings.

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