Hello everybody! Thanks for our interest in our project.
It’s great that we can do this conference online, but I still wish you guys could be here. I’m at a lovely beach town. It has a very quiet cove, a fisherman’s place, yatch club. It’s a quarter past noon here in the peak of summer. It’s full of people and everyone’s having fun with their family. NEXT
CIGIDEN is a public-funded research center, gathering four universities, focused on integrated disaster management. Our group focuses on the use of ICTs for disasters. Inria is a French research center focused on math and computer sciences, they have a branch in Chile, also with public funding. In English, our project would be called Social Crisis Info.
Chile is a multi-risk country, we have the most seismic territory and many types of risk. Active volcanoes, drought, snow storms, flash floods.1960 a 9.0 the strongest recorded earthquake in history. In 2010, an 8.8 earthquake hit central-south Chile, the rupture was 350km long, this has been the third strongest earthquake in world records. It was felt as far as Sao Paulo, Brazil. Tsunami waves washed coastal towns following the quake.
We’re only in February and our year has already been marked by disasters. On the last week of 2016, a 7.6 MW quake hit southern Chile. No lives were lost, no major structural damage. On new year’s morning, a wildfire entered Valparaíso, burning some 200 houses. Mid January the central-south area of the country was hit by a heat wave, along with extended drought and strong winds, forest fires went out of control, swiping over a million acres, and covering major cities in smoke. Six regions were declared under state of catastrophe, international assistance included the world’s largest tanker planes, the government has declared this the largest catastrophe in our history. Only some unusually strong rain was able to stop the emergency, temperatures decreased and with a sleuth of international help the situation was controlled . The country is now focused on volunteering and donations.
At the same time, Chile is characterized by strong ICT penetration and social media participation. As expected, when a disaster hits, people take to social media. It’s such part of our culture we laugh about it.
Like many projects, infocrisis.social started its life on a piece of paper
One of our first step was to survey our captive experts on important types of information, and sources during a disaster.
One of the important takes of this project is the capacity to adjust the relevance of information based on the stage of the disaster. For example if you are in an affected area and there is an evacuation underway, the evacuation maps will be the first thing you see!
We started exploring some more refined wireframes of what the interface could look like.
And later we established a partnership with Inria Chile. I know, it sucks that we don’t have women on our team at the moment, we’ve had one on other stages and hope to recruit more soon. But sometimes you just can’t have such privilege. This picture is not from our initial meeting but one later on with an awesome guest.
Along with Inria, we’ve done lots of brainstorming on how the system should work and how to build it.
This is our backend conceptual model.
And we also developed a public-oriented conceptual model that was presented as poster in a conference.
We’ve recruited different stakeholder groups to conduct Co-Design workshops. Based on scenarios, we ask participants to discuss what type of information they need, and then to design a solution together.
Which has led to more sketching.
While our dev team has been working on figuring out how to gather data from Twitter, querying for disaster type keywords and grouping according to source type. This is a small but critical component of our system.
InfoCrisis.Social - Design Process
A socially powered information dashboard to help
communities face disruptive events by optimizing
information and resource flow.
Gonzalo Bacigalupe, EdD, MPH. - PI
Javier Velasco-Martín, PhD. – PM
Sustainable UX Conference
Feb 16th, 2017
Who we are
• Inria Chile
2010 - 8.8 Mw
350 km rupture
Disasters in Chile – 2017
Melinka 7.6 Mw Earthquake
December 25th, 2016
January 1st, 2017
Great Chilean Wildfire
January 15th-30th , 2017
73.8% population has internet access, mostly mobile.
What do you use the internet for?
1. Chatting on WhatsApp: 68%
2. Go on social media: 65%
3. Sending email: 60%
InfoCrisis.Social will provide citizens,
reporters, and researchers with real-time
tailored information related to natural
disasters and crises.
Important types of information
– Event location/magnitude
– Safety zones
– Evacuation routes
– Official alerts
– Situation forecasts
– Available utilities
– Authority in charge
– How to protect your family
– How to help
• Individuals and communities require different types of
information according to type of disaster and its development
stage. InfoCrisis.Social will prioritize different screen
components at different stages of the disaster cycle according
to public information needs:
• After a disaster, convergence processes & humanitarian
relief are key.
• During a threatening situation, predictions of possible
effects, affected areas and safe zones become priority.
• During periods of normality, the dashboard prioritizes
information to educate the public and help them organize
for preparedness/mitigation as well as address social
• GIS Layers
• Emergency offices
• Ports & Borders
• Fire Stations
• Police (central)
• Utility + Highway Cos.
– Digital volunteers
Scenario 1: You’re at a coastal
town and a strong quake
knocks you to the ground:
– What info do you need?
– Where do you get it from?
– How would you show the
Clarity through Information
Arica Marejadas 7:04 AM
Capitanía de Puerto Estado Condición Viento Mar Actualizado
Patache Normal 6:45 AM
Iquique Marejadas 1:14 PM
161310 LT., SE ESTABLECE NUEVA CONDICIÓN DE
PUERTO, PARA LA BAHÍA DE IQUIQUE, SEGÚN EL
SIGUIENTE DETALLE: PUERTO CERRADO PARA: -
MANIOBRAS DE ATRAQUE A SITIO N° 3. - FAENAS Y/O
TRABAJOS PORTUARIOS EN SITIO N°3 (NAVE-TIERRA /
TIERRA-NAVE). - ZARPE DE NAVES MENORES DE 25
T.A.B. FUERA DE LA BAHÍA. - FAENAS DE BUCEO FUERA
DE LA BAHÍA. - ZARPE DE LANCHAS DE PASEO A
SECTOR BOYA ESMERALDA. PUERTO ABIERTO /
HABILITADO PARA: - MANIOBRAS DE ATRAQUE A SITIO
N° 4. - FAENAS Y/O TRABAJOS PORTUARIAS EN SITIO N
°4 (NAVE-TIERRA / TIERRA-NAVE). - ZARPE DE NAVES
MENORES DE 25 T.A.B. DENTRO DE LA BAHÍA. - FAENAS
PORTUARIAS FUERA DE SITIOS DE ATRAQUE. - FAENA
PORTUARIAS POR ALTO. - MANIOBRAS DE AMARRE A
TERMINALES MARÍTIMOS PETROLEROS. - OPERACIÓN
EN TERMINALES MARÍTIMOS PETROLEROS. - ASTILLERO
MARCO CHILENA. - ZARPE DE EMBARCACIONES
How is InfoCrisis.Social
A resilient community is less vulnerable to natural
hazards. It will be less damaged in its resources
and infrastructure, requiring fewer resources for its
A resilient community knows the role of its natural
environment in presenting and preventing hazards.
How is InfoCrisis.Social
• A centralized repository saves internet traffic.
• Better information delivery, and especially volunteer and donation
coordination will save unnecessary or lost trips: A 2014 fire in
Valparaíso generated tons of thrashed donations due to poor
coordination, there were no means of redistributing them.
• Software components re-used.
• Keeping our code clean!
– HTML5, CSS3, WAI…
• Initial Costs
• Permanent Costs
– Project Management
– Community Management
• Volunteers, recurring
– Digital Volunteers to train the
system, different levels of
– Trusted group for development
and maintenance feedback
• Volunteers, sporadic
– Account classification
– Design evaluation and
– Development & Platform
– Any takers?