Tcs radhika sareen []


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Tcs radhika sareen []

  1. 1. Key Requisites for an Entry Level IT Professional & ITES BPO by Radhika Sareen TATA Consultancy Services Limited
  2. 2. A Paradoxical Situation <ul><li>India now a global software brand, Sector’s brilliant performance made possible by the Human Resources deployed </li></ul><ul><li>India’s basic Engineering educational system is robust in conventional branches which has been leveraged by IT sector employers to a great extent </li></ul><ul><li>All studies indicate that we face an acute shortage of Human Resources for IT </li></ul><ul><li>IT sector in India has managed to garner only 2% of global market - again surprisingly because of Human Resource constraints </li></ul><ul><li>The quality of relevant IT education has lagged behind. We do not have a mapping of a taxonomy of IT careers against appropriate education & training contents </li></ul><ul><li>Game of numbers results in ill equipped institutes luring students who become misfits in the industry </li></ul>
  3. 3. Software as a Profession: Some Inherent Constraints <ul><li>No Consensus on ‘Body of Knowledge’ to define the scope & boundary of the profession </li></ul><ul><li>‘ Loose’ and not an Exact Application of Engineering principles </li></ul><ul><li>No strict Laws / Invariant properties as in Science…. </li></ul><ul><li>Large set of stakeholders </li></ul><ul><li>Certification at a nascent stage </li></ul><ul><li>Ethical business standards yet to set deep roots </li></ul>
  4. 4. Software Developer - Evolution <ul><li>Personality type (Myers-Briggs Personality Model) </li></ul><ul><ul><li>Introversion (vs. Extroversion) </li></ul></ul><ul><ul><li>Sensing (vs. Intuition) </li></ul></ul><ul><ul><li>Thinking (vs. Feeling) </li></ul></ul><ul><ul><li>Judging (vs. Perceiving) </li></ul></ul><ul><ul><li>Programmer (vs. Consultant) </li></ul></ul><ul><li>Challenge </li></ul><ul><ul><li>Ability to move across the spectrum, like an oscillating pendulum </li></ul></ul><ul><ul><li>Evolving Software Profession (barely 50 year old worldwide, still younger in India) </li></ul></ul><ul><ul><ul><ul><li>Evolution (“Programming” to “Solution Providing”) </li></ul></ul></ul></ul>
  5. 5. Current Software Scenario <ul><li>Immature discipline (Craft?? Commerce?? Profession??) </li></ul><ul><li>Heterogeneous input from engineering colleges </li></ul><ul><li>Business and applications are prime drivers of technology </li></ul><ul><li>Gaps in Formal Education – need to focus on </li></ul><ul><ul><li>Knowledge of permanent value and not fleeting skills (“Engineering Mindset”) </li></ul></ul><ul><ul><li>Synthesis abilities along with analytical abilities </li></ul></ul><ul><ul><li>Abstraction capabilities and not solution schemes for a given problem </li></ul></ul><ul><ul><li>Holistic thinking </li></ul></ul><ul><ul><li>Problem solving orientation </li></ul></ul>
  6. 6. Bridging the Gaps <ul><li>Focus on strengthening the fundamentals </li></ul><ul><li>Develop a multi-disciplinary and holistic approach </li></ul><ul><li>Ability to relate to real-world problems </li></ul><ul><li>Improve abstraction capabilities </li></ul><ul><li>Soft Skills </li></ul><ul><li>Business Skills </li></ul><ul><li>Reading Habit </li></ul><ul><li>Career Orientation </li></ul><ul><li>Variety Management (“Customization”) </li></ul>
  7. 7. Soft Skills– what are they? Communication Commitment Assertiveness Dining Table Manners Personal Grooming Initiative Relationships Conflict Resolution Integrity Time Management Team work Business & Social Etiquette Cross Cultural
  8. 8. Business Skills – what are they? Business Drivers Customer Order Management Business Processes Product Development Verticals Project Management Business Analysis Functional Expertise Strategic Planning Domain Skills Knowledge Management Commercial Awareness Legal Awareness Financial Controls Global Market Trends
  9. 9. Key Personality Characteristics Discipline Knowledge, Training / Seminars & Technical Skills Education and Formal Qualifications Special Abilities, if any Mental and Emotional Abilities Five Major Dimensions that IT Companies Evaluate…
  10. 10. What the Industries look for? Entry level IT Consultant’s Qualities INTELLECTUAL ABILITIES PERSONAL ATTRIBUTES • Knowledge of IT • Communication Skills • Reasoning Ability • Analytical Ability • Creative Ability • Core discipline knowledge • Emotional Maturity • People Sensitivity • Situation Sensitivity • Drive & Determination • Initiative • Ethics and Integrity • Physical & Mental Health
  11. 11. Attitude 35% Image and Appearance 10% Communication (Verbal & Non-verbal) 25% Technical Skills & Qualifications 30% How Candidates Get Rated in Interviews?
  12. 12. Role of an individual in Achieving Organizational Effectiveness Interpersonal Effectiveness Managerial effectiveness Personal Effectiveness Organizational Effectiveness <ul><li>Market Study by Robert Half Technology, U.S.A. </li></ul><ul><li>53% of CIO’s said they offer IT employees trainings in Non-IT areas, in a survey of 1,420 CIOs done by an independent research group for Robert Half Technology, a global provider of technology professionals. </li></ul><ul><li>70% of the business services companies spend time and money on training their resources on softskills </li></ul><ul><li>Impact </li></ul><ul><ul><li>Hits the bottom line </li></ul></ul>
  13. 13. Generic Training Model Feedback Skill Set Required Induction Training Hiring Entrance Tests Career Plan Project Needs Technology Just-in Time Training Project Continuing Education Programs Feedback Training Material Knowledge Management
  14. 14. Learning & Development at TCS <ul><li>Objectives </li></ul><ul><ul><li>Develop Total Professionals </li></ul></ul><ul><ul><li>Technical / Managerial / Domain Skills, and Attitudes </li></ul></ul><ul><ul><li>Plough back Project Experience into “Learning & Sharing” </li></ul></ul><ul><li>L&D at TCS </li></ul><ul><ul><li>Emphasizes Life Long Learning </li></ul></ul><ul><ul><li>Covers all staff </li></ul></ul><ul><ul><li>Driven by proactive and reactive considerations </li></ul></ul><ul><ul><li>Meets company needs, individual aspirations and technology trends </li></ul></ul>
  15. 15. TCS Induction Model <ul><li>Concepts - Skill - Attitude Triad </li></ul><ul><ul><li>Engineering Process </li></ul></ul><ul><ul><ul><li>3 Core Competencies (Dr. F.C. Kohli) </li></ul></ul></ul><ul><ul><ul><li>Simulated real-life case implementation </li></ul></ul></ul><ul><ul><li>Core fundamentals </li></ul></ul><ul><ul><li>Technologies </li></ul></ul><ul><ul><li>Life skills </li></ul></ul><ul><li>“ Learning to Learn” paradigm </li></ul><ul><li>Feedback & measuring effectiveness of training </li></ul>
  16. 16. What Overseas Clients of Several IT Companies Have to Say? <ul><li>Spoken English sounds like Greek and Latin… </li></ul><ul><li>Pedestrian writing skills, no e-mail etiquettes </li></ul><ul><li>Insensitive towards cross-cultural issues…. </li></ul><ul><li>Lack of grooming makes you guys lesser mortals </li></ul><ul><li>Utter disregard to the dress code…. </li></ul><ul><li>Lack of personal and community hygiene…. </li></ul><ul><li>Under-developed table manners, lack of dining discipline…. </li></ul><ul><li>Lack of soft skills, less idea about art of living </li></ul><ul><li>No sense of humor…. </li></ul><ul><li>Dearth of well rounded professionals, incomplete guys </li></ul><ul><li>Lack of multi-disciplinary competency and holistic approach </li></ul><ul><li>Inability to relate to real-world problems, inability to see the larger picture </li></ul><ul><li>Little abstraction capabilities </li></ul><ul><li>Lack of business domain appreciation </li></ul><ul><li>IT fundamentals not too strong, lack of in-depth knowledge…. </li></ul><ul><li>Problem of treating job as an extension of the campus </li></ul><ul><li>Technicians rather than consultants </li></ul><ul><li>Too many boys, very few men </li></ul><ul><li>Moved up the value chain is a distant cry on the horizon </li></ul>
  17. 17. Where Non-Premium IT Institutes Lack? <ul><li>Paucity of High Quality IT Faculty </li></ul><ul><ul><li>Compensation challenges </li></ul></ul><ul><ul><li>Industry opportunities drive job-seekers away from academics </li></ul></ul><ul><ul><li>Re-tooling, continuing education & faculty development a distant cry on horizon </li></ul></ul><ul><ul><li>Most teachers entered academics by compulsion than by choice, not role models </li></ul></ul><ul><li>Infrastructure Constraints </li></ul><ul><ul><li>Obsolescence of Computing Resources </li></ul></ul><ul><ul><li>Expensive Software Licenses </li></ul></ul><ul><ul><li>Bandwidth limitations </li></ul></ul><ul><ul><li>Inadequate subscription of International Books and Journals </li></ul></ul><ul><li>Dilution in Education Standards </li></ul><ul><ul><li>Relatively lower focus on IT fundamentals </li></ul></ul><ul><ul><li>Curriculum re-design far too infrequent </li></ul></ul><ul><ul><li>Money the prime driver rather than academics </li></ul></ul><ul><ul><li>Lack of seriousness in the non-creamy layer of students </li></ul></ul><ul><ul><li>Lack of stringent examining standards </li></ul></ul><ul><ul><li>Lack of industry-academia interface compels the institutes to remain in their shell </li></ul></ul><ul><ul><li>Inadequate interaction with professional bodies like IEEE, NASSCOM and CSI </li></ul></ul><ul><ul><li>Virtually no focus on soft and communication skills </li></ul></ul>
  18. 18. Indicative IT Curriculum <ul><li>Compulsory Courses </li></ul><ul><li>Basic Mathematics </li></ul><ul><li>Advanced Mathematics </li></ul><ul><li>Basics of Business </li></ul><ul><li>Algorithms and Automata </li></ul><ul><li>Systems Thinking </li></ul><ul><li>Basics of Information Systems </li></ul><ul><li>Overview of Technology Elements </li></ul><ul><ul><li>A rchitectures & Distributed Computing </li></ul></ul><ul><ul><li>Advanced data structures </li></ul></ul><ul><ul><li>Object Oriented Concepts </li></ul></ul><ul><ul><li>G UI - Visual Programming Languages </li></ul></ul><ul><ul><li>RDMS </li></ul></ul><ul><ul><li>Data Communication , Computer Networks, TCP / IP & Internet </li></ul></ul><ul><li>Detailed T echnology E lements </li></ul><ul><li>Embedded Systems </li></ul><ul><li>Basic Software Engineering </li></ul><ul><li>Advanced Software Engineering </li></ul><ul><li>Software Project Management </li></ul><ul><li>Soft Skills </li></ul><ul><li>Electives </li></ul><ul><li>Intelligent Systems </li></ul><ul><li>ERP & CRM Systems </li></ul><ul><li>Image Processing & Geographic Information Systems </li></ul><ul><li>E- Business Systems </li></ul><ul><li>Cryptography & Data Security </li></ul><ul><li>Information Management </li></ul><ul><li>Healthcare & Biomedical Systems </li></ul><ul><li>E-Governance </li></ul><ul><li>IT & Society </li></ul><ul><li>Net-Centric Computing </li></ul><ul><li>Mobile Computing </li></ul><ul><li>Business Intelligence Systems </li></ul><ul><li>Industrial & Process Control Systems </li></ul><ul><li>Multi-Media & Entertainment Systems </li></ul><ul><li>Formal Methods </li></ul><ul><li>Flexible Manufacturing Systems  </li></ul>
  19. 19. Suggestion & Pointers for Delegates <ul><li>Recast your IT curriculum with focus on fundamentals ( Creating Human Resources for Information Technology - A Systemic Study on NASSCOM site) </li></ul><ul><li>Introduce business skills and consulting methodology teaching </li></ul><ul><li>Introduce extensive teaching of soft-skills by experts </li></ul><ul><ul><li>Cultural sensitivity training </li></ul></ul><ul><ul><li>Grooming </li></ul></ul><ul><ul><li>Dress code </li></ul></ul><ul><ul><li>Communications & Presentation Skills </li></ul></ul><ul><ul><li>Table manners, dining discipline </li></ul></ul><ul><ul><li>Attitudinal change workshops </li></ul></ul><ul><li>Encourage systems engineering as a discipline </li></ul><ul><li>Have enough foreign Books & Journals, create incentives for reading, create intellectual assets and have electronic knowledge repositories </li></ul><ul><li>Usher in incentives for faculty thru compensation & research opportunities </li></ul><ul><li>Have IT companies of repute as Campus Mentors </li></ul><ul><li>Pro-actively solicit interaction with industry associations like NASSCOM, IEEE, CSI, etc. for an on-going industry-academia interface </li></ul><ul><li>Shun ‘laid back’ attitude, do not subscribe to ‘çhalta hai’ syndrome, have the ‘fire in the belly’, become agents of change for creating an academic environment & be passionate to make quality a way of life at the campus </li></ul>
  20. 20. ASSESSMENT AT ENTRY LEVEL: TEN COMMANDMENTS <ul><li>Energy, Drive and Initiative </li></ul><ul><li>Education Performance Trend over Time (consistency) </li></ul><ul><li>Extra-curricular accomplishments to gauge Management </li></ul><ul><li>and Organizational Ability </li></ul><ul><li>Problem Solving & Thinking Skills </li></ul><ul><li>Technical Competency & Potential to Learn </li></ul><ul><li>Team & Leadership Ability </li></ul><ul><li>Schooling </li></ul><ul><li>Family Background </li></ul><ul><li>Character, Values, Commitment & Goals </li></ul><ul><li>Personality & Culture Fit </li></ul><ul><li>Focus on the Soft Skills/Life Skills </li></ul>
  21. 21. Holistic Education Technical Skills Soft skills Business Skills
  22. 22. Thank you [email_address]