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Negotiation skills


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This is about business communication, and I personally believe in Win-Win solutions and this can be had.

Published in: Leadership & Management
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Negotiation skills

  1. 1. Negotiation SKILLS Mansoor Khan Team Lead-Training & Development Cell# +923315494769 Skype: mansoor.lahore Email:
  2. 2. 0092-331-5494769 Mansoor.lahore
  3. 3. Definition • Negotiation is a process of communication in which the parties aim to "send a message" to the other side and influence each other.
  4. 4. Negotiation • something that we do all the time , not only for business purposes. • usually considered as a compromise to settle an argument or issue to benefit ourselves as much as possible. • not always between only two people: it can involve several members from two parties.
  5. 5. Two relatively distinct STYLES of negotiation • Distributive negotiations • Integrative negotiations
  6. 6. Distributive Negotiations • often referred to as 'The Fixed Pie' • usually involves people who have never had a previous interactive relationship, nor are they likely to do so again in the near future. • example: Purchasing products or services, like when we buy a car or a house • Ours and their interests are usually self serving
  7. 7. Integrative Negotiation • The process generally involves some form or combination of making value for value concessions, in conjunction with creative problem solving. • Form a long term relationship to create mutual gain. • often described as the win-win scenario
  8. 8. Negotiation Characteristic Distributive Negotiation Integrative Negotiation Goal Get as much of the pie as possible Expand the pie so that both parties are satisfied Motivation Win-lose Win-win Focus Positions (I can’t go beyond this point on this issue) Interests ( can you explain why this issue is so important to you? ) Interests Opposed Congruent Information Sharing Low ( sharing information will only allow other party to take advantage) High ( Sharing information will allow each party to find ways to satisfy interests of each party) Duration of relationship Short term Long term
  9. 9. Three stages of negotiation • Initial Stages • Middle Stages • Ending Stages
  10. 10. Initial stages • Plan thoroughly. • Organize the issues. • Focus on mutual principles and concerns. • Be aware that the first offer is often beyond expectations. • Focus on long- term goals and consequences.
  11. 11. Middle stages • Revise strategies. • Consider other options. • Increase power by getting the other side to commit first. • Add credibility by getting agreements in writing. • To get through with dead ends, just set it aside momentarily. • When asked for a concession, ask for a tradeoff.
  12. 12. Ending stages • Counter a persistent negotiator by withdrawing an offer. • Do not expect in verbal promises. • Congratulate the other side.
  13. 13. Obstacles to Negotiation • Sometimes people fail to negotiate because they do not recognize that they are in a bargaining position. • Or, they may recognize the need for bargaining but may bargain poorly because they do not fully understand the process and lack good negotiating skills.
  14. 14. Therefore; • parties must be aware of their alternatives to a negotiated settlement :Weaker parties must feel assured that they will not be overpowered in a negotiation :parties must trust that their needs and interests will be fairly considered in the negotiation process.
  15. 15. Obstacles to Negotiation • Negotiation seems to bring conflicts . Any misunderstanding that arises between them will reinforce their prejudices and arouse their emotions.
  16. 16. Therefore; • To combat perceptual bias and hostility, negotiators should attempt to gain a better understanding of the other party's perspective and try to see the situation as the other side sees it.
  17. 17. Obstacles to Negotiation • if the "right" people are not involved in negotiations, the process is not likely to succeed.
  18. 18. Therefore; • Agreements can be successfully implemented only if the relevant parties and interests have been represented in the negotiations. • So, all of the interested and affected parties must be represented. And, negotiators must truly represent and have the trust of those they are representing.
  19. 19. PREPARATION To brush up your ‘win-win’ negotiation skills…
  20. 20. What is 'win-win' negotiation • For a negotiation to be win-win“, both parties should feel positive about the negotiation once it’s over.
  21. 21. GOALS… • What you want to get out of the negotiation • What you think the other person wants
  22. 22. TRADES… • What you and the other person have that can be traded for the purpose of negotiation. • What do you each have that the other wants? • What are you each comfortable giving away?
  23. 23. ALTERNATIVES… • If you don’t reach agreement with the other person, what alternatives do you have? • Are these good or bad? • How much does it matter if you don’t reach agreement? • Does failure to reach agreement cut you out of future opportunities? • What alternatives the other person might have?
  24. 24. RELATIONSHIPS… • What is the history of the relationship? • Could or should this history impact the negotiation? • Will there be any hidden issues that may influence the negotiation? • How will you handle these?
  25. 25. EXPECTED OUTCOMES… • What outcome will people be expecting from the negotiation? • What has the outcome been in the past, and what precedents have been set?
  26. 26. THE CONSEQUENCES… • What are the consequences for you of winning or losing this negotiation? • What are the consequences for the other person?
  27. 27. POWER… • Who has what power in the relationship? • Who controls resources? • Who stands to lose the most if agreement isn’t reached? • What power does the other person have to deliver what you hope for?
  28. 28. POSSIBLE SOLUTIONS… Based on all the consideration…. • What possible compromises might there be?
  29. 29. 0092-331-5494769 Mansoor.lahore