This document provides instructions for setting up and managing user security roles in a security matrix. It outlines how to add new users, assign them to security groups and cost centers, select approvers, and log support tickets. Super users and auths can approve pending security roles and settings. The document lists various role headings that control different system functions.

1. SOP – TAB: SECURITY MATRIX
1. Security
Matrix
Set
Up
2. List
of
users
–
Addi9onal
document
VERSION:
201505

2. 2
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com

3. 3
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
• How
To
• Log
Support
Ticket
• Log
onto
www.fsintel.com
• Go
to
view
Log
In
screen
and
click
on
support
9cket

4. 4
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
Step
1:
Uservoice
9cket
will
no9fy
FSN
on
loading
a
new
user
Ticket
system
captures
all
necessary
informa9on
regarding
the
user

5. 5
SOP – SECURITY MATRIX HEADINGS:
Make
User
inac9ve
Manage
Security
Link
User
to
Mul9
Sites
Link
User
to
Mul9
Cost
Centres
Switch
User
Link
User
Manage
Bids
GRV
Close
SAP
GRV
Send
To
SAP
View
Reports
Manage
Orders
GRV
Admin
Requisi9on
Admin
Manage
OrderSheet
Order
Placement
Approve
Orders
GRV
Requisi9on
Shortlist
Issuing
To
Department
Stocktake
Document
Vault
Document
Vault
Valida9on
View
Security
Matrix
Manage
Recipes
Manage
Categories
Device
Administrator
Device
Manager
Manual
Block
User
Recipe
Master
Edit
Master
iPad
Register
Change
Diet
Approve
Non-­‐Diet
Menus
Approve
Diet
Tagged
Menus
iPad
Pa9ent
Orders
Move
Pa9ent
Bed
or
Ward
Approve
Pa9ent
Bed
or
Ward
Move
Device
Operator
Approve
Pending
Security
Auths
Approval
Extend
User
roles
Comments

6. 6
SOP – SECURITY MATRIX ROLES:

7. 7
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
Security
Matrix
view
for
Super
User
User
must
have
security
matrix
approval
on
the
security
matrix
User
logs
in
User
selects
Security
User
sets
Security
Group
–
see
op9ons
on
next
screen
Approver
–
see
op9ons
on
next
screen
Cost
Centre
Matrix
9cks
over
and
above
standard
role
alloca9on
with
a
pre-­‐set
date

8. 8
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
Security
Group
Roles
Select
from
the
drop
down
the
specific
alloca9on
for
the
user
Certain
roles
allows
certain
func9ons
on
the
system

9. 9
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
Approver
Roles
The
approver
role
is
the
user
who
approves
a
role
for
another
user.
For
example
–
all
catering
managers
will
be
approved
by
their
regional
managers
The
FSN
system
will
send
the
approver
an
email
confirma9on

10. 10
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
Cost
Centre
Alloca9on
Link
a
cost
center
to
a
specific
user
For
a
user
to
have
2
and
more
cost
centres
linked
they
must
have
the
mul9ple
cost
center
roll
allocated
to
them

11. 11
Foodservice Network Global P/L SANDTON: 82 Maude Street. PO Box 652654, Benmore, 2010, (Cmo) Reg No: 2008/012517/07 , Vat: 4270248133. Not transferrable to non users on
www.fsintel.com
Sigma
Ticket
Log
/
UserVoice
Ticket
log
Sigma
9cke9ng
system
number
can
be
logged
as
reference
*
Please
note
that
FSN
has
made
user
of
our
Uservoice
9cket
system
and
9cket
might
come
via
this
process
and
not
Sigma

12. Foodservice Network Global P/L SANDTON: 82 Maude Street. CAPE TOWN, The Regent, 33 Regent road, Sea point. Postal: P O Box 27112 Rhine Road, Cape Town 8050. (Cmo) Reg No: 2008/012517/07 Vat: 4270248133. !
Security Matrix Headings
Manage Security User is able to manage security and allocated roles
Link User to multiple sites The user will be able to log into 1 or more units
Link User to multiple cost Centre's The user will be allocated 1 or more cost centres
Switch User Moving a user from one unit to another
Manage Bids User can process bidding prices from trade partners
GRV Close SAP User can close SAP sending for GRV
View Reports User can view reports
Manage Orders User can view and manage orders
GRV Admin User can view and manage GRV’s on orders and see SAP responses
Requisition Admin User can view the Issues (Requisition) and Stock take
Manage Order Sheet User can manage the order sheet with adding items to the order sheet
Order Placement User can place an order
Approve Orders User must approve an order before it send to trade partner
GRV User can do a GRV on an order
Requisition User can requisition (issue) to departments
Shortlist User is allowed to set up a shortlist for the departments
Stocktake User is allowed to enter stock take data
Document Vault User can access the document vault
Document Vault Validation User can validate a document in the document vault
View Security Matrix User can only view the security matrix
Manage Recipes User can manage and see recipe pdf ( for current process)
Approve Pending Security User can approve outstanding roles ( super user or RM )
Auths Approval Only auths can approve the pending security
Manage Categories Only Commodities Manager has this role

13. ADD
NEW
USER
A
brand
new
user
can
be
created
Select
Add
new
User
Note
pop
up
–
Select
the
unit
the
user
must
be
created
in
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

14. User
profile
is
set
up
based
on
support
9cket
log
informa9on.
Approver
for
the
user
is
set
–
this
approver
will
receive
and
email
to
confirm
this
new
user
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

15. Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com
Super
User
can
approve
pending
security
Auths
can
approve
final
pending
security

16. Search
for
user
under
inac9ve
Select
the
role
–
Ac9vate
User
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com
Making
a
user
ac9ve
that
was
inac9ve

17. Account
Ac9va9on
Request
sends
to
approver
to
accept
or
decline
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

18. Second
email
will
sent
to
auths
to
do
final
approval
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

19. Confirma9on
Pop
up
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

20. User
is
now
on
the
ac9ve
list
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

21. User
gets
account
access
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

22. Role
alloca9on
Example
Catherine
has
red
block
(
expiring
roles
)
Select
the
red
block
9ck,
it
up9cks,
re-­‐9ck
it
again
–
set
the
dates
as
per
calendar
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

23. Red
roles
that
was
now
selected
turns
blue
Blue
means
it
s9ll
needs
to
be
approved
by
approver
Roles
not
done
are
lec
in
red
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

24. This
is
the
example
of
the
email
the
approver
gets
The
approver
must
click
on
the
“
click
here”
link
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

25. Logged
in
as
the
users
approver
Note
the
blue
roles
that
was
set
=
wai9ng
for
approval
Note
the
red
roles
not
set
=
due
to
expire
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

26. Acer
selec9ng
the
“
approve
pending
security
“
9ck
box
Note
on
the
pop
up
it
show
the
3
roles
that
was
selected
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

27. When
the
user
selects
the
drop
down
–
the
system
auto
9cks
the
selected
roles
The
approver
can
either
submit
all
to
approve
un-­‐9ck
a
role
that
is
not
allowed
or
required
and
then
submit
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

28. Note
acer
submigng
the
9ck
box
for
the
approve
pending
security
disappears
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

29. Extend
User
role
Approver
selects
the
9ck
box
to
extend
a
users
role
=
the
red
blocks
Note
the
pop
up
reques9ng
the
set
date
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

30. Note
the
type
of
roles
the
approver
can
extend
for
the
user
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

31. Select
various
roles
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

32. Pop
up
note
for
confirma9on
of
extension
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

33. All
the
users
roles
was
approved
and
extended.
Note
that
no
more
op9on
to
approve
9ck
boxes.
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

34. Giving
a
new
role
Select
the
user
and
select
the
9ck
box
of
the
role
you
want
to
allow
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

35. Note
the
pop
up
to
select
date
Submit
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

36. The
selected
role
turns
blue
=
needs
approval
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

37. Email
sends
to
approver
Approver
clicks
on
the
link
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

38. Approver
logs
in
Searches
for
all
pending
9ck
boxes
Selects
approve
pending
security
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

39. The
role
is
auto
9cked
User
can
submit
or
un-­‐9ck
and
submit
Foodservice
Network
Global
P/L
SANDTON:
82
Maude
Street.
PO
Box
652654,
Benmore,
2010,
(Cmo)
Reg
No:
2008/012517/07
,
Vat:
4270248133.
Not
transferrable
to
non
users
on
www.fsintel.com

40. SIGNED
BY:
POSITION:
DATE:
SIGNED
BY:
POSITION:
DATE:
SIGNED
BY:
POSITION:
DATE:
SIGNED
BY:
POSITION:
DATE: