The Art of Change - Change Management Best Practices

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ManageEngine Webinar by Arvind, ITIL Consultant on ITIL Change Management Best Practices

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The Art of Change - Change Management Best Practices

  1. 1. The Art of Change<br />Arvind PITIL Consultant<br />
  2. 2. Agenda<br />Purpose of change Management<br />Impacts of No/Improper change implementation<br />ABC’s of change management<br />Process & Execution<br />
  3. 3. What is change Management <br />The process responsible for controlling the lifecycle of strategic & operational changes in an IT environment.<br />Schedule<br />Change<br />Planned <br />Outage<br />Virus scanner update<br />Upgrade<br />
  4. 4. Goal of Change Management<br />Ensure Standard methods & procedures<br />Efficient & prompt Handling<br />Minimizing Impact<br />Guarantee Low risk <br />
  5. 5. What is really happening w/o Change Mgmt<br />Half Baked<br />Maverick<br />One man show<br />
  6. 6. Popular Goof-ups<br />Are You A Victim?<br />
  7. 7. Do I need change mgmt for everything<br />Group all your critical business services<br />Any minor changes related to those vital services should go through Change approval process<br />Rest of the changes which are relatively common & follows an established procedure can be pre approved change.<br />
  8. 8. Throw light with Change mgmt<br />
  9. 9. Accountability & Responsibility<br />Get clear visibility.<br />Know the right facts.<br />Account all your stake holders respectively.<br />
  10. 10. CMDB & Change mgmt go hand in hand<br />Know about your unauthorized changes<br />Get the dependency information while planning a change<br />Keep your CMDB up to date with change management.<br />
  11. 11. Change Management Facts<br />
  12. 12. ABC’s of Change Management<br />Change Types<br />
  13. 13. ABC’s of Change Management<br />
  14. 14. Assessing a proposed change<br />Risk Vs Benefit<br />
  15. 15. The Process<br />
  16. 16. Planning & Documenting <br />
  17. 17. Approvals<br />Change Advisory board<br />Choose CAB members relevant to the stake holders need.<br />The CAB recommendation helps the change manager to take a decision on the change Approval.<br />
  18. 18. Role of Change Manager <br />
  19. 19. Change Execution & implementation<br /><ul><li> Planning the Schedule
  20. 20. Breaking down the change into sub-tasks
  21. 21. Packaging and deploying</li></ul>Execution matters<br />
  22. 22. Post Implementation Reviews<br />Feedback helps to improve in future & learn from past experiences.<br />
  23. 23. ITSM Tools<br />
  24. 24. Summary<br />It is not about implementing ITIL, it is about doing things right with change management.<br />Classifying Changes for critical business services.<br />Change Management is a necesity , so implement it now.<br />
  25. 25. Upcoming Webinar in this series<br /> Understanding ITIL CMDB<br /> By Nandinikrishnan<br />On 21st July at 2 pm EDT.<br /> Don’t Miss it.<br />
  26. 26. Thanks<br /><ul><li>More Info</li></ul>www.servicedeskplus.com<br /><ul><li>Email</li></ul>arvind@manageengine.com<br /><ul><li>Blog</li></ul>http://Absolutehelp.in<br /><ul><li>Twitter</li></ul>https://twitter.com/absolutehelp<br />

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