SlideShare a Scribd company logo
1 of 7
Download to read offline
1/24/2013




                                                                                                                                2


                                                                         • Collaboration of two communities:
                                                                           1. Business administration
                                                                           2. Computer science communities.
        Business Process Methodology                                         1. Researcher community
        Chapter 1-      Introduction                                         2. Software community
                                                                         • Business process management is influenced by
                                                                           concepts and technologies from different areas
                                                                           of business administration and computer
                              Prepared by:                                 science. Based on early work in organization and
                              Rao Majid Shamshad                           management, business process management has
                              University of Education, Lahore              its roots in the process orientation trend of the
                              email: majidrao111@gmail.com
                              http://www.bpm-ue.blogspot.com
                                                                           1990s, where a new way of organizing
                                                                           companies on the basis of business processes
                                                                           was proposed.




                                                                     3                                                          4




       Business Process….Definitions                                     Business Process
        • A business process is a:                                       • A business process consists of a set of activities
        “collection of activities that take one or more                    that are performed in coordination in an
          kinds of input and create an output that is of                   organizational and technical environment. These
          value to the customer.” (Michael Hammer and James Champy         activities jointly realize a business goal. Each
         )                                                                 business process is enacted by a single
        • “a set of logically related tasks performed to                   organization, but it may interact with business
          achieve a defined business outcome for a                         processes performed by other organizations.
          particular customer or market.” (Davenport)




http://www.bpm-ue.blogspot.com                                                                                                      1
1/24/2013




                                                           5                                                                               6

       Business Process Management
             “Business process management includes
          concepts, methods, and techniques to support         Simple Buying-Selling Process
            the design, administration, configuration,         1. The buyer sends an order message to the reseller (Place
         enactment, and analysis of business processes.”          Order activity).
                                                               2. The reseller accepts the order message in the Receive
                                                                  Order activity. The order information is then extracted
        • Business Process Management System                      from the message, and order processing continues.
                                                               3. The reseller sends an invoice (Send Invoice) and ships
           “A business process management system is a             the ordered products (Ship Products).
            generic software system that is driven by          4. The buyer receives the invoice in the Receive Invoice
                                                                  activity.
          explicit process representations to coordinate       5. The buyer sends the payment in the Settle Invoice
               the enactment of business processes.”              activity.
                                                               6. Finally, the buyer receives the ordered products in the
                                                                  Receive Products activity.




                                                           7                                                                               8




                                                               Conductor of Orchestra
                                                               • Business processes are performed in a single
                                                                 organization by definition, the ordering of
                                                                 activities can be controlled by a business process
                                                                 management system as a centralized software
                                                                 component run by the reseller company. This
                                                                 centralized control is very similar to a conductor
                                                                 who centrally controls the musicians in an
                                                                 orchestra; therefore, business processes are also
                                                                 called process orchestrations.
                                                                 (Chapter 4 will investigate languages to express process orchestration)




http://www.bpm-ue.blogspot.com                                                                                                                 2
1/24/2013




                                                                               9                                                       10




       Process Choreography
        • Dancers who need to agree on a common
          choreography before the show starts. During the
          performance, however, each dancer behaves
          autonomously but in line with his or her part in
          the choreography.
        • Similarly, In order to realize correct interactions,
          the interacting business processes need to agree
          on a common choreography before they start
          interacting.
          (Process choreographies will be discussed in detail in Chapter 5).




                                                                               11                                                      12




       Business Process Lifecycle                                                   1. Design and Analysis
                                                                                    • Surveys on business process and organizational
                                                                                      and technical environment are conducted
                                                                                    • Based on those surveys Business processes are:
                                                                                     ▫   Identified
                                                                                     ▫   Reviewed
                                                                                     ▫   Validated
                                                                                     ▫   Representation by Business process models




http://www.bpm-ue.blogspot.com                                                                                                              3
1/24/2013




                                                                               13                                                                         14




                                                                                    Design and analysis
       Design and analysis
                                                                                    • A lot of techniques for analyzing your model:
        • Based on surveys, findings, and business
                                                                                       Validation              Simulation              Verification
          improvement activities;
           Informal business process description is                                  • Prove validity        • Copy/               • Shouldn’t
                                                                                     • Conform                 reproduce             contain
          formulized by using particular business process                                                      the                   undesired
                                                                                       truth or value
          notation (symbols).                                                        • Declare                 appearance,           properties
        (Chapter 4 investigates languages to express business process model)           legally valid           character or        • Model must
                                                                                                               condition             represent
                                                                                                             • Step by step          desired or
                                                                                                               checking              actual
                                                                                                                                     process




                                                                               15                                                                         16



                                                                                    Configuration…….”ACID”
       2. Configuration
                                                                                     Atomicity      Consistency         Isolation         Durability
        • Implementation
         ▫ A lot of policies and procedures are
       • Process based system                                                                                                              Survival for
          Configure system according to process                                                                                             future

       • Process based system                                                          All-or-
                                                                                                        Consistence
                                                                                                                             No
                                                                                                                        interference
                                                                                                         database
          Configure process according to system                                       nothing
                                                                                                           state
                                                                                                                          in other
                                                                                                                        transactions
                                                                                                                                            Long life
                                                                                                                                              time




http://www.bpm-ue.blogspot.com                                                                                                                                 4
1/24/2013




                                                                        17                                                           18




       Configuration……………                                                    3. Enactment
        • Once system is configured:                                         • Actual run time of the business process
         ▫ Test the system                                                   • Entry of real activities
            Whether a software system exposes the expected                    ▫ e.g. the receipt of an order sent by a customer
             behavior                                                        • Controls the execution
                                                                               ▫ Execution constraints
         ▫ Additional activities                                             • Monitoring components
            Training of employees                                             ▫ Status of process e.g. :
            Migration of data in new platform (New system)                       Enabled activity (green)
                                                                                  Running activity (blue)
                                                                                  Completed activity (grey)




                                                                        19                                                           20




       4. Evaluation                                                         Stakeholders
        • Purpose of evaluation :                                            • Chief Process Officer: The chief process officer is
         ▫ Check the quality of system                                         responsible for standardizing and harmonizing
                                                                               business processes in the enterprise.
         ▫ Adequacy of process
                                                                             • Business Engineer: Business engineers are
            e.g. certain activity taking too long due to shortage of          business domain experts responsible for defining
             resources                                                         strategic goals of the company and organizational
         ▫ Improvement of business processes                                   business processes.
                                                                             • Process Responsible: Each business process
                                                                               model is assigned an individual who is responsible
                                                                               for the correct and efficient execution of all business
                                                                               processes using this model.




http://www.bpm-ue.blogspot.com                                                                                                            5
1/24/2013




                                                               21                                                         22




       Stakeholders……….                                             Stakeholders………
        • Process Designer: Process designers are                   • System Architect: System architects are
          responsible for modeling business processes by              responsible for developing and configuring business
          communicating with business domain experts                  process management systems so that the configured
          and other stakeholders.                                     business process management system enacts the
        • Process Participant: Process participants                   business processes in the context of the information
          conduct the actual operational work during the              systems infrastructure at hand.
          enactment of business process instances                   • Developers:        Developers    are     information
        • Knowledge Worker: Knowledge workers are                     technology professionals who create software
          process participants who use software systems to            artifacts required to implement business processes.
          perform activities in a business process.




                                                           23                                                             24




       Intra-organizational Processes v/s
                                                                    Degree of Automation
       Process Choreographies
        • If there is no interaction with business processes        • Fully automated:
          performed by other parties, then the business               ▫ no human is involved in the enactment of such a
          process is called intra-organizational.                       business process.
                                                                    • Semi-automated
        • Most business processes, however, interact with
          business processes in other organizations,                • Partially automated
          forming process choreographies.




http://www.bpm-ue.blogspot.com                                                                                                 6
1/24/2013




                                                             25




       Degree of Repetition
        • Highly repetitive
         ▫ online airline ticketing

        • collaborative business processes.
         ▫ improving the collaboration between the persons
           involved is at the centre of attention,




http://www.bpm-ue.blogspot.com                                           7

More Related Content

What's hot

Anatomy of a Business Process - How Work Gets Done
Anatomy of a Business Process - How Work Gets DoneAnatomy of a Business Process - How Work Gets Done
Anatomy of a Business Process - How Work Gets DoneDATAVERSITY
 
It's all about efficiency and cost savings
It's all about efficiency and cost savingsIt's all about efficiency and cost savings
It's all about efficiency and cost savingsStephane Haelterman
 
Upping the Ante -- ECM Meets BPM
Upping the Ante -- ECM Meets BPMUpping the Ante -- ECM Meets BPM
Upping the Ante -- ECM Meets BPMDerek E. Weeks
 
Critical Success Factors for Contract Management Automation_IACCM
Critical Success Factors for Contract Management Automation_IACCMCritical Success Factors for Contract Management Automation_IACCM
Critical Success Factors for Contract Management Automation_IACCMZycus
 
8 Steps To Develop A Taxomnomy
8 Steps To Develop A Taxomnomy8 Steps To Develop A Taxomnomy
8 Steps To Develop A Taxomnomyannmariewinston
 
Configuration Management Best Practices
Configuration Management Best PracticesConfiguration Management Best Practices
Configuration Management Best PracticesTechExcel
 
Respond quickly to changing business needs–Business Process Management (BPM)
Respond quickly to changing business needs–Business Process Management (BPM)Respond quickly to changing business needs–Business Process Management (BPM)
Respond quickly to changing business needs–Business Process Management (BPM)Carly Snodgrass
 
Business Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM SuitesBusiness Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM Suitesshyjusr
 
Towards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process RedesignTowards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process RedesignIDES Editor
 
MIS understanding
MIS understandingMIS understanding
MIS understandingZafar Ayub
 
Integrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesIntegrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesMichael zur Muehlen
 
Architecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsArchitecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsMichael zur Muehlen
 
Semantic Enterprise Architecture
Semantic Enterprise ArchitectureSemantic Enterprise Architecture
Semantic Enterprise ArchitectureMichael zur Muehlen
 
CMMI Implementation with Digité Enterprise
CMMI Implementation with Digité EnterpriseCMMI Implementation with Digité Enterprise
CMMI Implementation with Digité EnterpriseDigite Inc
 

What's hot (20)

Anatomy of a Business Process - How Work Gets Done
Anatomy of a Business Process - How Work Gets DoneAnatomy of a Business Process - How Work Gets Done
Anatomy of a Business Process - How Work Gets Done
 
It's all about efficiency and cost savings
It's all about efficiency and cost savingsIt's all about efficiency and cost savings
It's all about efficiency and cost savings
 
Business Process Management session 3
Business Process Management session 3Business Process Management session 3
Business Process Management session 3
 
Upping the Ante -- ECM Meets BPM
Upping the Ante -- ECM Meets BPMUpping the Ante -- ECM Meets BPM
Upping the Ante -- ECM Meets BPM
 
Critical Success Factors for Contract Management Automation_IACCM
Critical Success Factors for Contract Management Automation_IACCMCritical Success Factors for Contract Management Automation_IACCM
Critical Success Factors for Contract Management Automation_IACCM
 
Business Process Management Training 1
Business Process Management Training 1Business Process Management Training 1
Business Process Management Training 1
 
8 Steps To Develop A Taxomnomy
8 Steps To Develop A Taxomnomy8 Steps To Develop A Taxomnomy
8 Steps To Develop A Taxomnomy
 
Configuration Management Best Practices
Configuration Management Best PracticesConfiguration Management Best Practices
Configuration Management Best Practices
 
IBM GPRA
IBM GPRAIBM GPRA
IBM GPRA
 
Adv ais other dev approaches
Adv ais other dev approachesAdv ais other dev approaches
Adv ais other dev approaches
 
Respond quickly to changing business needs–Business Process Management (BPM)
Respond quickly to changing business needs–Business Process Management (BPM)Respond quickly to changing business needs–Business Process Management (BPM)
Respond quickly to changing business needs–Business Process Management (BPM)
 
Business Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM SuitesBusiness Process Managmenet & Intelligent BPM Suites
Business Process Managmenet & Intelligent BPM Suites
 
iso 20000
iso 20000iso 20000
iso 20000
 
Pmt 02
Pmt 02Pmt 02
Pmt 02
 
Towards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process RedesignTowards a Software Framework for Automatic Business Process Redesign
Towards a Software Framework for Automatic Business Process Redesign
 
MIS understanding
MIS understandingMIS understanding
MIS understanding
 
Integrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesIntegrating Business Rules and Business Processes
Integrating Business Rules and Business Processes
 
Architecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise ArchitectsArchitecture + Process: BPM for Enterprise Architects
Architecture + Process: BPM for Enterprise Architects
 
Semantic Enterprise Architecture
Semantic Enterprise ArchitectureSemantic Enterprise Architecture
Semantic Enterprise Architecture
 
CMMI Implementation with Digité Enterprise
CMMI Implementation with Digité EnterpriseCMMI Implementation with Digité Enterprise
CMMI Implementation with Digité Enterprise
 

Similar to Chapter 1

Business process improvement (special report) presentation
Business process improvement (special report) presentationBusiness process improvement (special report) presentation
Business process improvement (special report) presentationMichael Ligayo
 
Intro process-centric-organizations
Intro process-centric-organizationsIntro process-centric-organizations
Intro process-centric-organizationsStephen Depoe
 
Case Management: Managing chaos: unstructured processes and dynamic BPM
Case Management: Managing chaos: unstructured processes and dynamic BPMCase Management: Managing chaos: unstructured processes and dynamic BPM
Case Management: Managing chaos: unstructured processes and dynamic BPMCapgemini
 
Six sigma-and-supply-chain
Six sigma-and-supply-chainSix sigma-and-supply-chain
Six sigma-and-supply-chainStephen Depoe
 
Introducing the Visual Process Management Revolution
Introducing the Visual Process Management RevolutionIntroducing the Visual Process Management Revolution
Introducing the Visual Process Management RevolutionSmartDraw Software
 
IMBOK Business Process
IMBOK Business ProcessIMBOK Business Process
IMBOK Business ProcessStephen Cloete
 
Business process reengineering module 1
Business process reengineering module 1Business process reengineering module 1
Business process reengineering module 1POOJA UDAYAN
 
Quick Start Advantage
Quick Start AdvantageQuick Start Advantage
Quick Start AdvantageDavid Coleman
 
Whitepaper
WhitepaperWhitepaper
WhitepaperIbadk
 
Business Process Management in IT company
Business Process Management  in IT company Business Process Management  in IT company
Business Process Management in IT company Dhrubaji Mandal ♛
 
BP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix
 
Creating the Agile IT Organisation
Creating the Agile IT OrganisationCreating the Agile IT Organisation
Creating the Agile IT OrganisationFormicio
 
Business Process Management for Successful Core Banking Implementations
Business Process Management for Successful Core Banking ImplementationsBusiness Process Management for Successful Core Banking Implementations
Business Process Management for Successful Core Banking ImplementationsCognizant
 
When capture enabled bpm is right for your biz wip
When capture enabled bpm is right for your biz   wipWhen capture enabled bpm is right for your biz   wip
When capture enabled bpm is right for your biz wipkofaxconnect
 
Is an agile SDLC an oxymoron?
Is an agile SDLC an oxymoron? Is an agile SDLC an oxymoron?
Is an agile SDLC an oxymoron? Dave Sharrock
 
Governance Maturity Assessment Report
Governance Maturity Assessment ReportGovernance Maturity Assessment Report
Governance Maturity Assessment Reportsmcasas
 
Customer connect general session - day2_part2
Customer connect general session - day2_part2Customer connect general session - day2_part2
Customer connect general session - day2_part2kofaxconnect
 

Similar to Chapter 1 (20)

Chapter 3
Chapter 3Chapter 3
Chapter 3
 
Business process improvement (special report) presentation
Business process improvement (special report) presentationBusiness process improvement (special report) presentation
Business process improvement (special report) presentation
 
Intro process-centric-organizations
Intro process-centric-organizationsIntro process-centric-organizations
Intro process-centric-organizations
 
Case Management: Managing chaos: unstructured processes and dynamic BPM
Case Management: Managing chaos: unstructured processes and dynamic BPMCase Management: Managing chaos: unstructured processes and dynamic BPM
Case Management: Managing chaos: unstructured processes and dynamic BPM
 
Six sigma-and-supply-chain
Six sigma-and-supply-chainSix sigma-and-supply-chain
Six sigma-and-supply-chain
 
Introducing the Visual Process Management Revolution
Introducing the Visual Process Management RevolutionIntroducing the Visual Process Management Revolution
Introducing the Visual Process Management Revolution
 
IMBOK Business Process
IMBOK Business ProcessIMBOK Business Process
IMBOK Business Process
 
Business process reengineering module 1
Business process reengineering module 1Business process reengineering module 1
Business process reengineering module 1
 
Quick Start Advantage
Quick Start AdvantageQuick Start Advantage
Quick Start Advantage
 
Whitepaper
WhitepaperWhitepaper
Whitepaper
 
Business process management
Business process managementBusiness process management
Business process management
 
Business Process Management in IT company
Business Process Management  in IT company Business Process Management  in IT company
Business Process Management in IT company
 
BP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPMBP Logix Whitepaper: Adding the Dimension of Time to BPM
BP Logix Whitepaper: Adding the Dimension of Time to BPM
 
Creating the Agile IT Organisation
Creating the Agile IT OrganisationCreating the Agile IT Organisation
Creating the Agile IT Organisation
 
Process Innovation for 2012
Process Innovation for 2012Process Innovation for 2012
Process Innovation for 2012
 
Business Process Management for Successful Core Banking Implementations
Business Process Management for Successful Core Banking ImplementationsBusiness Process Management for Successful Core Banking Implementations
Business Process Management for Successful Core Banking Implementations
 
When capture enabled bpm is right for your biz wip
When capture enabled bpm is right for your biz   wipWhen capture enabled bpm is right for your biz   wip
When capture enabled bpm is right for your biz wip
 
Is an agile SDLC an oxymoron?
Is an agile SDLC an oxymoron? Is an agile SDLC an oxymoron?
Is an agile SDLC an oxymoron?
 
Governance Maturity Assessment Report
Governance Maturity Assessment ReportGovernance Maturity Assessment Report
Governance Maturity Assessment Report
 
Customer connect general session - day2_part2
Customer connect general session - day2_part2Customer connect general session - day2_part2
Customer connect general session - day2_part2
 

More from Rao Majid Shamshad (20)

Chap05 data resource mgt
Chap05 data resource mgtChap05 data resource mgt
Chap05 data resource mgt
 
Nike final project
Nike final project Nike final project
Nike final project
 
Dom s entrepreneurship chapter 7
Dom s entrepreneurship chapter 7Dom s entrepreneurship chapter 7
Dom s entrepreneurship chapter 7
 
Do ms entrepreneurship chapter 5
Do ms entrepreneurship chapter 5Do ms entrepreneurship chapter 5
Do ms entrepreneurship chapter 5
 
Entrepreneurship hisrich chapter 5
Entrepreneurship hisrich chapter 5Entrepreneurship hisrich chapter 5
Entrepreneurship hisrich chapter 5
 
Entrepreneurship hisrich chapter 2
Entrepreneurship hisrich chapter 2Entrepreneurship hisrich chapter 2
Entrepreneurship hisrich chapter 2
 
Entrepreneurship hisrich chapter 1
Entrepreneurship hisrich chapter 1Entrepreneurship hisrich chapter 1
Entrepreneurship hisrich chapter 1
 
E banking
E   bankingE   banking
E banking
 
Dss
DssDss
Dss
 
Cad, cam, cim
Cad, cam, cimCad, cam, cim
Cad, cam, cim
 
MIS Notes for BBA 8th Evening
MIS Notes for BBA 8th EveningMIS Notes for BBA 8th Evening
MIS Notes for BBA 8th Evening
 
As market failure
As market failureAs market failure
As market failure
 
Chapter 8
Chapter 8Chapter 8
Chapter 8
 
Chapter 7
Chapter 7Chapter 7
Chapter 7
 
Chapter 6
Chapter 6Chapter 6
Chapter 6
 
Chapter 8 management
Chapter 8 managementChapter 8 management
Chapter 8 management
 
Consumption&multiplier
Consumption&multiplierConsumption&multiplier
Consumption&multiplier
 
Unemployment
UnemploymentUnemployment
Unemployment
 
StManagementArticle
StManagementArticleStManagementArticle
StManagementArticle
 
St. mgt. chapter 5
St. mgt. chapter 5St. mgt. chapter 5
St. mgt. chapter 5
 

Chapter 1

  • 1. 1/24/2013 2 • Collaboration of two communities: 1. Business administration 2. Computer science communities. Business Process Methodology 1. Researcher community Chapter 1- Introduction 2. Software community • Business process management is influenced by concepts and technologies from different areas of business administration and computer Prepared by: science. Based on early work in organization and Rao Majid Shamshad management, business process management has University of Education, Lahore its roots in the process orientation trend of the email: majidrao111@gmail.com http://www.bpm-ue.blogspot.com 1990s, where a new way of organizing companies on the basis of business processes was proposed. 3 4 Business Process….Definitions Business Process • A business process is a: • A business process consists of a set of activities “collection of activities that take one or more that are performed in coordination in an kinds of input and create an output that is of organizational and technical environment. These value to the customer.” (Michael Hammer and James Champy activities jointly realize a business goal. Each ) business process is enacted by a single • “a set of logically related tasks performed to organization, but it may interact with business achieve a defined business outcome for a processes performed by other organizations. particular customer or market.” (Davenport) http://www.bpm-ue.blogspot.com 1
  • 2. 1/24/2013 5 6 Business Process Management “Business process management includes concepts, methods, and techniques to support Simple Buying-Selling Process the design, administration, configuration, 1. The buyer sends an order message to the reseller (Place enactment, and analysis of business processes.” Order activity). 2. The reseller accepts the order message in the Receive Order activity. The order information is then extracted • Business Process Management System from the message, and order processing continues. 3. The reseller sends an invoice (Send Invoice) and ships “A business process management system is a the ordered products (Ship Products). generic software system that is driven by 4. The buyer receives the invoice in the Receive Invoice activity. explicit process representations to coordinate 5. The buyer sends the payment in the Settle Invoice the enactment of business processes.” activity. 6. Finally, the buyer receives the ordered products in the Receive Products activity. 7 8 Conductor of Orchestra • Business processes are performed in a single organization by definition, the ordering of activities can be controlled by a business process management system as a centralized software component run by the reseller company. This centralized control is very similar to a conductor who centrally controls the musicians in an orchestra; therefore, business processes are also called process orchestrations. (Chapter 4 will investigate languages to express process orchestration) http://www.bpm-ue.blogspot.com 2
  • 3. 1/24/2013 9 10 Process Choreography • Dancers who need to agree on a common choreography before the show starts. During the performance, however, each dancer behaves autonomously but in line with his or her part in the choreography. • Similarly, In order to realize correct interactions, the interacting business processes need to agree on a common choreography before they start interacting. (Process choreographies will be discussed in detail in Chapter 5). 11 12 Business Process Lifecycle 1. Design and Analysis • Surveys on business process and organizational and technical environment are conducted • Based on those surveys Business processes are: ▫ Identified ▫ Reviewed ▫ Validated ▫ Representation by Business process models http://www.bpm-ue.blogspot.com 3
  • 4. 1/24/2013 13 14 Design and analysis Design and analysis • A lot of techniques for analyzing your model: • Based on surveys, findings, and business Validation Simulation Verification improvement activities; Informal business process description is • Prove validity • Copy/ • Shouldn’t • Conform reproduce contain formulized by using particular business process the undesired truth or value notation (symbols). • Declare appearance, properties (Chapter 4 investigates languages to express business process model) legally valid character or • Model must condition represent • Step by step desired or checking actual process 15 16 Configuration…….”ACID” 2. Configuration Atomicity Consistency Isolation Durability • Implementation ▫ A lot of policies and procedures are • Process based system Survival for  Configure system according to process future • Process based system All-or- Consistence No interference database  Configure process according to system nothing state in other transactions Long life time http://www.bpm-ue.blogspot.com 4
  • 5. 1/24/2013 17 18 Configuration…………… 3. Enactment • Once system is configured: • Actual run time of the business process ▫ Test the system • Entry of real activities  Whether a software system exposes the expected ▫ e.g. the receipt of an order sent by a customer behavior • Controls the execution ▫ Execution constraints ▫ Additional activities • Monitoring components  Training of employees ▫ Status of process e.g. :  Migration of data in new platform (New system)  Enabled activity (green)  Running activity (blue)  Completed activity (grey) 19 20 4. Evaluation Stakeholders • Purpose of evaluation : • Chief Process Officer: The chief process officer is ▫ Check the quality of system responsible for standardizing and harmonizing business processes in the enterprise. ▫ Adequacy of process • Business Engineer: Business engineers are  e.g. certain activity taking too long due to shortage of business domain experts responsible for defining resources strategic goals of the company and organizational ▫ Improvement of business processes business processes. • Process Responsible: Each business process model is assigned an individual who is responsible for the correct and efficient execution of all business processes using this model. http://www.bpm-ue.blogspot.com 5
  • 6. 1/24/2013 21 22 Stakeholders………. Stakeholders……… • Process Designer: Process designers are • System Architect: System architects are responsible for modeling business processes by responsible for developing and configuring business communicating with business domain experts process management systems so that the configured and other stakeholders. business process management system enacts the • Process Participant: Process participants business processes in the context of the information conduct the actual operational work during the systems infrastructure at hand. enactment of business process instances • Developers: Developers are information • Knowledge Worker: Knowledge workers are technology professionals who create software process participants who use software systems to artifacts required to implement business processes. perform activities in a business process. 23 24 Intra-organizational Processes v/s Degree of Automation Process Choreographies • If there is no interaction with business processes • Fully automated: performed by other parties, then the business ▫ no human is involved in the enactment of such a process is called intra-organizational. business process. • Semi-automated • Most business processes, however, interact with business processes in other organizations, • Partially automated forming process choreographies. http://www.bpm-ue.blogspot.com 6
  • 7. 1/24/2013 25 Degree of Repetition • Highly repetitive ▫ online airline ticketing • collaborative business processes. ▫ improving the collaboration between the persons involved is at the centre of attention, http://www.bpm-ue.blogspot.com 7