14100363 Hotel Front Office Registration

6,252 views

Published on

1 Comment
10 Likes
Statistics
Notes
No Downloads
Views
Total views
6,252
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
566
Comments
1
Likes
10
Embeds 0
No embeds

No notes for slide

14100363 Hotel Front Office Registration

  1. 1. Bali Hospitality ProfessionalService Drs. Agustinus Agus Purwanto, MM Senior Consultant Jl. Tukad Batanghari VIII/7A Denpasar – Bali – Indonesia E-mail: agustinus.aguspurwanto@ehotelier.com Web: www.linkedin.com/in/aguspurwanto
  2. 2. Hotel Registration
  3. 3. Registration Process1. _____________________2. _____________________3. _____________________4. _____________________5. _____________________
  4. 4. 1. PreregistrationPre-Assigned Rooms  Block special requested rooms  Connecting, Non-smoking, ADAVIP Registration Area  Concierge Desk  Casino ServicesVan Registration  Airline pilots
  5. 5. 2. Create Registration Record Name Address Telephone number Company affiliation Payment method Signature Use as guest history record for database marketing
  6. 6. Guest Information Form
  7. 7. Check-in
  8. 8. Guest History
  9. 9. 3. Room & RateAssignmentsReservation Status  Determines a room’s __________ availability  Group room blocks prevent check-inHousekeeping Status  Determines a room’s __________ availabilityRoom Status Discrepancy  Housekeeping status differs from front desk status
  10. 10. Room ChartPre-assignments are automatically color-coded: guaranteed, not-guaranteed, in-house, and out-of-order
  11. 11. Room Assignment
  12. 12. Rate AssignmentRack Rate  The hotel’s standard, published rate  Other rates are discounted off the rack rateCorporate Rate  Provided to frequent business guestsGroup Rate  Negotiated based on number of rooms
  13. 13. Rate Assignment
  14. 14. Room and Food & Beverage PackagesAmerican Plan (AP)  The first American hotels differed from European hotels by charging a fixed fee ($1 per day) for food and lodging.  ______________________  Often used at ResortsModified American Plan (MAP)  _______________________European Plan  _______________________
  15. 15. 4. Establish PaymentCash  No charging privilegesPersonal Checks  Driver’s license or credit card for guaranteeCredit Cards  Handle denial codes with careDirect Billing  Companies & groupsSpecial Programs
  16. 16. 4. Issue Room Key Completes the registration process Never announce the room number
  17. 17. 5. Fulfill Special RequestsTechnically, this is not the last step, it should be done before the room is assignedPre-assign connection, adjacent & adjoiningMay include requests for:  Location  View  Bed type  Amenities
  18. 18. Guest Room AmenitiesAmenity Percentage of Hotels Smoke Detectors 99 % Electronic Door 80 % Locks 64 % In-Room Voicemail 18 % Turndown Service
  19. 19. Smoking Rooms 20% 16% 15% 15% 15% US Avg Chicago NY LA Miami84% of the Hotel Rooms in the US are Non-Smoking
  20. 20. Upselling Convince guests to rent rooms above standard rate accommodations. Identify guest’s needs and upsell to meet them Enhance value for guest while increasing hotel revenue. Incentive programs for employees.
  21. 21. Room Status Definitions Occupied Complimentar y On-change Stayover Sleep-out Sleeper
  22. 22. Room Status Definitions Vacant and Ready Out-of-order Lock-out Due out Check-out Late check-out
  23. 23. Hotel Room Types Single/twin  Double-double (1%) (36%) Double (7%)  King (34%) Queen (22%)  Connecting rooms Quad  Adjoining rooms Suites (16%)  Adjacent rooms

×