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1| P a g e
Mahmoud Mohamed Salem Metwally
(CSRFBA)
UAE Cell: 0569885999 - 0567923865
Email: mahmoudsalem.star@hotmail.com
...
2| P a g e
(Mar. 2013 to April. 2014)
Majed Al futtaim Company, Carrefour Hypermarket, Alexandria branch, Egypt
Designatio...
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Mahmoud Salem CV update

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Mahmoud Salem CV update

  1. 1. 1| P a g e Mahmoud Mohamed Salem Metwally (CSRFBA) UAE Cell: 0569885999 - 0567923865 Email: mahmoudsalem.star@hotmail.com Objective Seeking for challenge career in a leading company that provides growth and opportunities where I would be able to utilize my skills and further enhance my career. Also, by exposing to different assignments will position my skills in action and earn more experiences in different fields. Profile Having the ability to learn quickly, works productively, and produces high quality results on challenging assignments, Work well under time critical deadlines. (Jul, 2015 till present) Samsung, Technical Support, Gulf Area, UAE (CTS). Designation: Call Center. Job description:  Answer inbound calls.  Responsible for handling all of Samsung devices issues on Gulf Area (UAE-Oman-Qatar-Kuwait- Bahrain).  Receiving and sending emails to the Dealers and Service Centers.  Coordinate with the Service Centers to solve customer issues.  Handling more than 50 inbound calls per day.  Responsible for handling the customer complaints.  Solve all issue which are faced by the customers.  Use appropriate style of language and correct tone of voice when dealing with customers at call.  Provide quality services by telephone and email and responding to incoming calls.  Diagnose, troubleshoot and resolve all devices issues. Work Experience: (April, 2015 till Jul, 2015) Sharaf DG Company, Mirdif City Center Mall, UAE. Designation: Sales Executive Job description:  In Charge for Electronic section.  Responsible for the sale of devices such as TV’s, Projector’s and External Home Theater’s.  Accountable for receipt and hosting the orders.  Responsible for one area not only for serving customers but also for facing the merchandise, tagging items and conducting all resets and revisions.
  2. 2. 2| P a g e (Mar. 2013 to April. 2014) Majed Al futtaim Company, Carrefour Hypermarket, Alexandria branch, Egypt Designation: Sales Executive Job description:  In Charge for computer and mobile section.  Responsible for the sale of devices such as mobile phones and laptops.  Accountable for receipt and hosting the orders. Qualification: Bachelor of Commerce and Accountant, Commerce faculty - Alexandria University, Egypt Cumulative Grade: Pass (May. 2011) Language: Arabic: Native English: Good (Read and Write). Computer Skills: Dos, Windows 98, 2000, XP, Vista & Windows 7, MS Office Applications. Personal Details:  Nationality: Egyptian  UAE Driving License valid till Jan 2026.  Sex: Male  Religion: Muslim  Date of Birth: 24th, October, 1988.  Place of Birth: Alexandria, Egypt.  Ready to join immediately.  Employment Visa. Military Service: Accomplished the service for full time “1 year” with distinct performance. ** References are furnished upon request.

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