Emotional Intelligence- A DefinitionEmotional intelligence (EI) refers to theability to perceive, control and evaluateemotions. Some researchers suggest thatemotional intelligence can be learned andstrengthened, while others claim it is aninborn characteristic.
Personal Competences:Self AwarenessKnowing one’s internal states, preferences, resources and intuitions Emotional Awareness: Recognizing one’s emotion and their effect Accurate self assessment: Knowing one’s strength and limitsSelf Confidence: A strong sense of ones self-worth and capabilities
2. Self RegulationManaging one’s internal states, impulses andresources Self Control: Keeping disruptive emotions and impulse in checkTrustworthiness: maintaining standards of honesty and integrity Adaptability: flexibility in change Innovation: being comfortable with new ideas, approaches andinformation
3. MotivationEmotional tendencies that guide or facilitatereaching goals Achievement Drive: striving to improve or meet a standard ofexcellence Commitment: Aligning with the goals of the group Initiative: Readiness to act on opportunities Optimism: Persistence in pursuing goals despite obstacles andsetbacks
4. EmpathyAwareness of others feelings , needs andconcerns Understanding Others: Sensing others feelings and perspective sand taking an active interest in their concerns Developing Others: Sensing others development needs andbolstering their abilities
How to Improve your Emotional Intelligence Observe how you react to people Look at your work environment Do a self-evaluation Examine how you react to stressful situations Take responsibility for your actionsExamine how your actions will affect others
Conclusion“ Unless you learn what makes you tick and howyour personal style features affect you in everysituation, you have no chance of controlling yourbehavior, let alone preventing your emotions controlyou. But when you know yourself , your corefeatures, your strengths and weaknesses, yourboundaries, your breaking points, you can developstrategies to prevent going over the edge……”