Kpmg software testing services generic

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KPMG is a leading Software performance testing consulting service provider in India. It will give high quality test consulting and delivery services to clients that would help them enhance their software quality, help ensure user satisfaction, reduce time to market and help maximize the testing ROIs.

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Kpmg software testing services generic

  1. 1. Software Testing Services
  2. 2. Table of Contents 1 3 4 5 6 7 KPMG Testing Service – An Overview 2 Credentials and Alliances Testing Service Offerings Team Strength Innovation and Competency Thought Leadership Case Studies © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 8 Contact Us 2
  3. 3. 1. KPMG Testing Service - An Overview KPMG is one of the largest professional services companies and one of the Big Four auditors & advisory firm in the world. KPMG has around 300+ Software Testing consultants across the globe powered by the global testing delivery centers. Our innovation labs enable competitive & innovative testing solutions across mobility, performance engineering, Testing life cycle automation, Test execution automation, Model Based Testing, Service Virtualization and Cloud Testing. 156 countries 32,068+ Advisory Practitioners Verticals Financial Services Defence Education Energy and Resources Consumer Markets Government and Public Sector Healthcare IT / BPO Media and Entertainment Pharmaceuticals Private Equity Real Estate and Construction Telecom Transportation and Logistics © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Spanning 3 centuries 2100 Advisory Partners APAC: $4 bn annual revenue EMA : $11.6bn annual revenue Americas: $7.5bn annual revenue KPMG TESTING SERVICE Over $22.7 billion global revenue 300+ Software Testing consultants Global test delivery centres Flexi test engagement model Test lifecycle automation Mobility Innovative testing solutions Performance engineering Innovation labs Cloud testing 3
  4. 4. 2. Credentials and Alliances C l i e n t Te s t i m o n i a l s “New defects that were out of the box previously are now in the developers’ basket once again, good stuff, appreciated. ” – Major bank in UK “The conduct of the Verification and Validation activity was very professional; It was a learning experience for the members of the tank team. The inputs given by you would be used in our future projects.”Leading organization for weapon simulators “KPMG was most professional and flexible in all our Interactions, however never leading to a delay in the schedule. At no time was it felt that KPMG was imposing its own knowledge over our judgments” – Leading Mexico retail chain “The Take home splet at the beginning was achieved. Very effective and interactive. ” - Major defence organisation in India for AI and robotics “We really appreciate all your hard work and effort to deliver on time with quality.” – Leading IT service provider for USA KPMG has partnered with the various technology vendors to ensure best in technology solutions and a global approach to maintain high standards of software quality products. For additional benefits to our clients KPMG has multiple alliances which helps in catering an assorted advantage package. © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 4
  5. 5. 3. Testing Service Offerings Business Excellence (BE) service line is an integral part under KPMG Advisory practice providing Software Test Consulting. We adopt high quality principles, standards, methodologies and strategies to provide testing solutions that are tailored to customer requirements. We provide end to end test services across functional, performance, integration, database, automation, mobile and cloud testing backed by our extensive experience to ensure end user satisfaction and maximize testing ROIs. Test Process Consulting Test CoE Setup advisory Test Automation and Tool Advisory End to End Test Solution Consulting Test Consulting Business Process Consulting Program Risk Consulting TMMi based audit and advisory TMMi based KPMG Assessment & Certification KPMG Test Process assessment Test Management Consulting Third Party Vendor Consulting Audits and Accreditation Specialised Testing KPMG Testing Services TPI, ISO Certifications UAT Support Capacity Planning Performance Testing Mobility Testing Agile Based Testing Functional Testing UAT Support Regression Testing End to End system Testing Test Delivery Interface Validation TaaS SOA Testing Mainframe Testing Cloud Testing User Acceptance Testing (UAT) Data Migration Testing Staff Augmentation Test Innovation lab on hire Test tools on pay per use model © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 5
  6. 6. 4.Team Strength Technical Certified Professionals Over 300+ testing professionals with rich and mature industry experience . KPMG team is skilled with relevant software testing knowledge and mandatory IT trainings. © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 6
  7. 7. 4.Team Strength Domain KPMG professionals are grouped by industry focus Our differentiation is derived from rapid Healthcare performance-based, industry-tailored and technology-enabled business advisory services delivered by some of the leading talented professionals in the KPMG global Energy and Resources Financial Services Government and Public Sector professional’s network. With combined industrial experience of over 50 years in multiple domains and Consumer Markets across various engagements, KPMG team brings reliability and trustworthiness to the customers. © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 7
  8. 8. Innovation and Competency © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 8
  9. 9. 5.1 Mobile CoE Innovation and Competency Mobile CoE Performance Engineering Innovation Labs Apple Blackberry Google HTC LG Nokia Samsung Sony Comprehensive combination of mobile devices with up to date software, accelerators, emulators and trained mobile testers Multiple Mobile Platforms Our Competency Android iOS Symbian Windows Phone Palm OS UIQ 2-3 RIM BlackBerry OS MeeGo from Nokia Mobile Devices Mobile Testing Lab We test across mobile platforms and maintain test automation scripts for both native app and mobile browser We test for memory leakage, handset compatibility, crash scenarios, installation in addition to MWBP compliance and UI testing on multiple OS versions, configurations, and network capabilities © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. We have mobile test lab on hire which maintains a huge repository of latest mobile devices and testing tools BA QA Model Risk Based Testing Apple’s iOS Simulator Blackberry Simulators Google’s Android SDK LG Add On Samsung Add On Model Based Testing Device Anywhere Perfecto Eggplant AppSee Windows Phone Emulator from Microsoft Mobile Simulators Remote Testing With simulators we focus on early detection of bugs using agile methodology and help in cost reduction by using device prototype Location constraint is resolved and the testing is as efficient as localized testing. Some of the tools we use come with integrated mobile cloud solution For example: An app for ios7 can be tested even without the an iPhone/iPad in place For example: A mobile device in France can be tested from India 9
  10. 10. 5.2 Performance Engineering Innovation and Competency Performance Service Portfolio Mobile CoE Performance Engineering Innovation Labs BA QA Model Performance tool advisory and test business setup support Risk Based Testing Model Based Testing Load Generator Identification of potential bottlenecks using realistic data volumes and transaction rates Request D B S erv er Monitor & Controller Performance Tester Superior and surfeit speed, scalability and reliability of the system under test A pp S erv er 1 Servers Diagnostics Benchmarking: Organizational goals aligned to measurable business goals and strategy Test Assessment services for testing tool and also Third party vendor Assessment KPMG Benefits coupled with expert diagnosis • Performance testing giving complete engineering solution • Technical and performance specialists foreseeing bottlenecks before product rollout • Mixed workload & heterogeneous testing methods to handle volatile and complex test environments © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 10
  11. 11. 5.3 Innovation Lab Innovation and Competency Mobile CoE Performance Engineering Innovation Labs BA QA Model Risk Based Testing Model Based Testing KPMG’s innovation lab houses enterprise class testing solutions for products like Oracle, SAP, Hyperion, Primavera, Business Intelligence and Siebel Propose innovative solutions by designing prototypes and templates Translating research to metrics validity for better project management Aids in developing Proof of Concepts for clients Testing R&D Quality Enablers Study and inspect licensed and open source software testing tools © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Proof of Concepts Innovation Lab Technology Advancements Infrastructure Support Service virtualization reducing operational costs 11
  12. 12. 5.4 BAQA Model Innovation and Competency Performance Engineering Mobile CoE Innovation Labs BA QA Model Risk Based Testing Model Based Testing Our BAQA model is the key success for projects that carry critical business risks. This approach integrates domain expertise within required testing phases to deliver efficient test solutions. BAQA Benefits • Requirement prioritization aligned to customer focus Business Analysts Testing Experts • Well suited test approach during execution • Well structured and organized test case suite • Product knowledge aids in better risk management • Early identification of business critical defects BAQA Model • Facilitating early automation enabling • Meaningful interaction during triage calls with stakeholders © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 12
  13. 13. 5.5 Risk Based Testing Innovation and Competency Mobile CoE Performance Engineering Innovation Labs BA QA Model Risk-based testing approach is a key factor and discussed for several practical situations like Risk Based Testing Model Based Testing Key Risk Identifiers • Time to Market pressure • Smoke testing to ensure priority test cases are working successfully • Multiple releases impacting common regression test repository Business Technical External • High risk scenarios during Integration of 3rd party components Key Benefits: KPMG Approach • Enhanced focus on critical areas • Efficient and optimized test cases • Early discovery of problem areas helping to start prevention activities immediately • Improved focus on overall test goals, strategies, and directions for testing which can be adjusted against problem areas • Functional risks can be monitored and mitigation strategies are suggested to maintain product quality We consider risk factors across business or operational, technical, external, e-business failure model etc We follow the heuristic and MOSCoW based analysis Product Risk Analysis to identify key risk areas Customer involvement for key decisions and baselining © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 13
  14. 14. 5.5 Model Based Testing Innovation and Competency Performance Engineering Mobile CoE In Model based testing, the requirement documents are in the form of models that covers the entire business functionality. The model could be in any of the below formats: Innovation Labs BA QA Model Risk Based Testing KEY BENEFITS REQUIREMENTS An MBT tool can process the requirements in the form of model to create all the test artifacts required for testing automatically thus providing test design automation. The MBT tool generates test with minimal manual effort. This also includes a ready to use, tool-independent automation framework which enables quick start of testing. MBT TOOL -UML,BPMN,VISIO Model Based Testing TEST ARTIFACTS INPUT TO MBT TOOL TOOL OUTPUT • Test Scenarios • Test Cases • Test data models • Test Scripts • Automation Framework 40-45% effort reduction in test design phase 10-15% effort reduction in overall testing life cycle KPMG VALUE ADD Availability of Banking industry best business process modelers Competency to work in various modeling tools and MBT Tools An integrated test solution for complete test life-cycle automation with MBT Efficient traceability mechanism to enable easy mapping between requirements, test scenarios and test cases © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Requirements are managed as models enabling easy change management 14
  15. 15. 5.6 KPMG Competency Center KPMG Competency Framework Onboarding Checklist Industry certified professionals 2 weeks extensive training in software testing Analyze and measure domain and testing tool competency Improve resource efficacy to perfection Ongoing skill check through mandatory training hours We are the one of the leading consulting firms able to deliver Lean certification training courses which are accredited through Cardiff University Business School’s Lean Enterprise Research centre. Key benefits • Exhaustive experience in People evaluation • Structured Knowledge /management • Phased, participative approach • Milestone based approach • Clearly defined activities and deliverables • Unbiased data gathering through formal interview/ discussions © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 15
  16. 16. 6. Thought Leadership KPMG as • • • • testing leaders are also active in various testing communities and forums. KPMG team portrays various roles such Organizers Knowledge Partners Audience Members Key Presenters Corporate quizzes and testing surveys have been conducted in among testing enthusiasts. Post indepth analysis the surveys are converted to a detailed testing report . Conferences Roadshows Our knowledge enablement sessions also includes various road shows, TMMi workshops that are conducted beyond the geographic divide • • • • Workshops Test Innovation Test Leadership Test in Action Emerging Technologies Thought Papers Webinars Su rve ys © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. Qu i z 16
  17. 17. Case Studies © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 17
  18. 18. Test Advisory and Delivery services to FTSE 100 Oil and Gas Company Objective • To provide support in delivery assurance and test processes catering UAT Client Challenge • Client is an FTSE 100 Company providing integrated services across the oil & gas asset life cycle in 29 countries worldwide • To build their capability, increasing the scale and scope of their service offering Key Activities • Deep understanding of the UAT testing process and expertise in implementing it • Re-running the existing UAT test scenarios and scripts • Identifying positive and negative scenarios, building test scripts for it and executing them Benefits / Outcomes • Quality delivery through early discovery of defects • Identification and implementation of processes • Increased operational approach to UAT © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 18
  19. 19. Mobile Application Testing Objective • To provide support in mobile application testing on cross platforms- for Blackberry and Android Client Challenge • Requirement of Mobile Web Application testing on cross platforms • Complete testing solution within stipulated time frame Key Activities • Tools Used: selenium RC, Ant, Java, Jenkins • Centre of Excellence for mobile application testing. Development of automated test cases to test the End to End functionality • Page Object framework was used in Mobile Web Application • Exhaustive set of Test analysis, design and execution activity for Mobile Web Applications Benefits / Outcomes • Widespread mapping of requirements, functional specifications and test design matrix to create large number of test cases. • Robust methodologies and processes based on KPMG’s expertise in executing testing projects © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 19
  20. 20. Quality Management Coordination & Oversight for a Healthcare Insurance Provider Objective • Interpret the ISO 9126 metrics as per the software product Client Challenge • Customer wanted compliance with the ISO 9126 standard for all the software products Key Activities • Reviewed test policies and procedure to leverage any existing processes . Conducted and documented interviews with client personnel . • Established ongoing coordination and status reporting protocols with client • Document a test strategy highlighting the testing approach, roles and responsibilities, high level test schedule, trading partner participation, and impacted systems for ICD-10 • Produce a short and long term roadmap to close any gaps in preparation for ICD-10 testing. Benefits / Outcomes • Detected high priority issues and risks and placed an RTM that included service domains, functions, and process flows. • Developed a QA/ Test Strategy that included recommendations on testing techniques and methods • Testing Strategy recommendations on the test environments and data management © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 20
  21. 21. IT Governance for a Bank in the Middle East Objective • To develop and assist in the implementation of an IT governance framework for an Islamic Bank in UAE Client Challenge • Client is an upcoming Islamic Bank in Dubai, UAE • The client wanted to setup an IT governance framework to enable business-IT alignment and streamline management of IT operations Key Activities • Identified process areas to be addressed in conjunction with client • Did Gap Analysis with respect to COBIT for identified process areas • Developed IT governance framework – policies and processes • Conducted workshops for IT staff and selective business users Benefits / Outcomes • IT governance framework based on best practices like COBIT (Control Objectives for Information Technology) and ITIL (IT Infrastructure Library) • IT policies to govern overall IT and provide controls • IT processes to streamline IT operations © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 21
  22. 22. Test process analysis for a Weapon Simulators organization Objective • To analyze the testing processes and provide a certification on the for the verification of the products Client Challenge • Client is a leading organisation for weapon simulators in India • Business critical processes were to be analyzed with zero tolerance of failure Key Activities • Provided Client Specific process improvement suggestions • Implemented value added review process that were not followed earlier • Identified & rectified major defects in critical functionalities Benefits / Outcomes • Certification of Client’s Development and Testing Process • Validation of the Simulator Product for critical business scenarios © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 22
  23. 23. ISO Advisory - Reserve Bank of India (Central Bank of India) Objective • To assist in developing Quality Management System for three key departments i.e. Economic Analysis and Research, Human Resources Development and Personnel Administration to improve internal organizations business processes using ISO 9001:2008 standard Client Challenge • Identify improvement opportunities, follow world known Quality standard for following best practices as expected by standard, to get recognition from third party on their process improvement capabilities and to ensure that personnel from all level to contribute towards identifying improvements and implementing identifying improvements. Key Activities • ISO 9001:2008 awareness training to identified key personnel from the three departments • QMS development and facilitation for drafting Quality Policy, Quality Objectives • Management Review Meeting, Internal Auditor Training and Internal Audits Facilitation, Training and Train-the-trainer • Assist the management representatives of above mentioned three departments for closing gaps/ observations identified during pre surveillance audit and during certification audit Benefits / Outcomes • Quality Management System aligned to best practices of ISO 9001:2008 requirements • Identified set of measurements / KPI’s for monitoring and measuring process performance • Easy adaptability of process framework by process practitioners due to their involvement during process designing © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved. 23
  24. 24. Thank You For more details, Please do contact Raman KK Partner Business Excellence, KPMG Mob: +91 9611123136 kkothandaraman@kpmg.com Prasanth Shanthakumaran Director ITAS, Bangalore, KPMG Mob: +91 8095201489 prasanths@kpmg.com Rajesh Kannan Manager – Testing Advisory ITAS, Bangalore, KPMG Mob: +91 9845466192 rajeshk@kpmg.com © (2013) KPMG, an Indian Partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

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