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Communication is simply a two way process
of exchanging ideas, information or
transmitting verbal and non-verbal messages....
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Event
XMessage
• Context
• Affect
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Noise
In...
We communicate to…We communicate to…
 Get information
 Motivate
 Praise
 Get feedback
 Sell
 Greet
 Etc.
4
EFFECTIV...
 Aristotle’s model
 Shannon-Weaver’s model
 Inferential model
 Michael Polanyi's model of written
communication
 the speaker
 the speech
 the audience
The person at the end of the
communication process holds the key to
whether or n...
10
 We communicate only when we want to
communicate.
 Words mean the same to both speaker
and listener.
 Communication ...
EFFECTIVE
COMMUNICATIO
N
Quicker Problem Solving
Stronger Decision Making
Steadier Work Flow
Improved Stakeholder
response...
 Internal-Operational
 External Operational
 Informal
 Formal
1. Is planned by the organization
2. Flows in all directions
3. Essential for business operations
 Informal
1. I...
 Upward
 Downward
 Horizontal
 Diagonal
 Receiver Understanding
 Receiver Response
 Favorable Relationship
 Organizational Goodwill
 Perceptual and Language Differences
 Restrictive Environments
 Distractions
 Perceptive Tactics
 Information Overloa...
 Adopt an Audience-Centered approach
 Foster an open communication climate
 Commit to ethical communication
 Create Le...
Module 1 Introduction
Module 1 Introduction
Module 1 Introduction
Module 1 Introduction
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Module 1 Introduction

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Module 1 Introduction

  1. 1. Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.. 2
  2. 2. 3 Event XMessage • Context • Affect Noise / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / / Noise Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs Influence message quality, accuracy, clarity Include age, gender, values, beliefs, culture, experiences, needs ReceiverReceiverSenderSender
  3. 3. We communicate to…We communicate to…  Get information  Motivate  Praise  Get feedback  Sell  Greet  Etc. 4 EFFECTIVE COMMUNICATION PRODUCTIVE RELATIONSHIP
  4. 4.  Aristotle’s model  Shannon-Weaver’s model  Inferential model  Michael Polanyi's model of written communication
  5. 5.  the speaker  the speech  the audience The person at the end of the communication process holds the key to whether or not communication takes place.
  6. 6. 10  We communicate only when we want to communicate.  Words mean the same to both speaker and listener.  Communication is a one way street between the speaker and the listener.  The message we communicate is the message that the listener will receive.
  7. 7. EFFECTIVE COMMUNICATIO N Quicker Problem Solving Stronger Decision Making Steadier Work Flow Improved Stakeholder response Stronger Business Relationship Clear Promotional Material Increased Productivity
  8. 8.  Internal-Operational  External Operational  Informal
  9. 9.  Formal 1. Is planned by the organization 2. Flows in all directions 3. Essential for business operations  Informal 1. Is planned by the organization 2. Flows in all directions 3. Develops positive human relationships  Serial
  10. 10.  Upward  Downward  Horizontal  Diagonal
  11. 11.  Receiver Understanding  Receiver Response  Favorable Relationship  Organizational Goodwill
  12. 12.  Perceptual and Language Differences  Restrictive Environments  Distractions  Perceptive Tactics  Information Overload  Ineffective Listening Skills  Receiver's Capability
  13. 13.  Adopt an Audience-Centered approach  Foster an open communication climate  Commit to ethical communication  Create Lean and Efficient Messages

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