Business Etiquette


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  • When you do not know others do it immediately. This will clue others to do the same. Introduce the least important person to the most important person. For example “Mr. Riles I would like to introduce to you Mr. Brown, our Experiential Education Coordinator.” When responding say “hello, it is nice to meet you”, and get the conversation started, be sure to give and get information from the other person. No, running away is not an option! Just say, I’m so sorry I have just forgotten your name. Be sure to apologize! Or say “ have you two met each other” and that sometimes will get the ball rolling. To remember other peoples names, be sure to say their name on the first part of the conversation and at logical times. Don’t be thinking about what you will say next and miss the person’s name, this will keep you from hearing it and remembering it. Get a story about a person’s name, this will also help you remember. Rules: Always make the introduction Introduce the most important person first Give information about the introduced person Smile and make eye contact Introduce yourself a lot
  • To overcome mingling phobia prepare yourself in advance. Know what is going on in the world/current events. Call and find out who will be at the event to prepare yourself for people who will be there. Early bird- at least 5 minutes in advance, that way you are not playing catch up and trying to get yourself into conversations that have already begun. See the people you want to see. Opportunities will present themselves. Stand about 15 feet from the door and at 45 degrees, that way you can see everyone who comes in. DON’T GO STRAIGHT TO THE BAR! Have a plan, you should already know who will be there since you prepared, you have found who you want to talk to. Be in and out of conversations, make them quick this way you can float around the room. Get good exit lines…have you had any of the food or drink? Practice these lines to end a conversation but be graceful. Don’t sit or stand with people from your office. Sit with people you want to build relationships with. Don’t become part of the clean up crew- know when to leave. Pay attention to the clock. To get into the conversation- 3 or more people are a group, don’t interrupt them, ease into the conversation. Preferably find one or two people not in conversation or light conversation.
  • This is one of the most important things we do in business. Have your fingers extended, thumb out to side, and make contact web to web, close thumb and give a slight squeeze, go up and down about 1 ½ to 2 times. At business events, at first meetings, when leaving, during or right after an introduction, to congratulate someone, to thank someone, when you haven’t seen someone in a while, when greeting people in your office. When you have a cold~ but explain why you are not shaking hands. When the other person’s hand is occupied. Avoid the dead fish, the glove, the finger tip or bone crushing handshakes. Always be ready to shake hands, keep your right hand free and be sure to hold purses, briefcases, cups etc…with your left hand. If you are sitting (women) be sure to stand to shake hands in a business setting.
  • Have cards printed on nice paper and it should include all the important information such as your company name and logo, name, title, address, phone and fax number, and email if you have one. Have your card in a convenient place. It is suggested that you have a nice carrying case. Don’t hand out a card that is tattered and torn or wrinkled, your card is an extension of your personality and it will show if you treasure your cards. Hand out your card in a way that the receiver can read it. And as the receiver, acknowledge something about the person. This shows that you read the card. You might mention something about the logo or comment on the office location. Think of something! Use selective judgment when handing out your card. Don’t just deal them like a deck of cards. Don’t ask for cards during a meal, wait until the meal is over. Never, never exchange cards at a social function. Doing this will make you look opportunistic and can be insulting to your host/ess Don’t give outdated cards. Never cross out outdated information and put new information. Take the time to make new cards. Exchange cards with people you want to build a relationship with. Never exchange your card over dinning. When someone hands you his business card, hold the card by its edges, thank the person and read the card. You can inadvertently convey disrespect if you grab the card and simply shove it into your pocket. Absorbing what is on the card not only shows that you are interested, it also gives you a chance to learn something about the person and the company that could help you transition into a meaningful conversation.”
  • Hands belong out in the open in business! Above your neck- fiddling with hair, fingers in nose or mouth. It makes you appear nervous or uneasy. In your pockets~ looks like you are hiding something, unsure of yourself, arrogant Behind your back~ Eastern people are uneasy with this position again they may think you have something to hide or are ill at ease. Your hands should rest at your side when standing. On other people~ Don’t touch others unless you really know them, this can lend itself for an uncomfortable situation. No matter how well intentioned, a pat on the back or a touch on the arm can be misunderstood. Under the table~ forget what your mother told you about keeping your hands on your lap. Hands belong on the table where they can be seen. Rest your arms at wrist level. On the words of Mae West “no uncooked joints on the table, please.” Keep your distance, don’t stand too close or too far away. For Americans, about arms’ length is a good length Remember the way you stand and where your hands are sends a message.
  • People judge us by the way we dress, whether we like it or not! In all situations our dress sends a message. If you wish to promote yourself and your organization, you need to know what constitutes appropriate business dress. One size does not fit all! Dress for the industry you work for, the job you have, the position you have, the region of the country you are in, the climate, what the customer expects to see. For personal props and accessories use the rule of 13. Start counting your accessories: Earrings count as 2 Watch Bracelets Belt and buckle Shoes and adornments Pins Scarves Rings Purse Briefcase Etc. When you have reached 13 you are at your limit. Or you can just turn away from a mirror and then turn and face it and the first thing that catches your eye take off…not clothing wise! Of course. Business casual is one notch down from business professional, not from a suit to jeans. That is going from one extreme to another. It is not your favorite set of old comfy clothes. Don’t dress casual if you are having a meeting.
  • Business Etiquette

    1. 2. What Is Business Etiquette? <ul><li>Rules that allow us to interact in a civilized fashion </li></ul><ul><li>Code of behavior that is grounded in common sense and cultural norms </li></ul><ul><li>Manners matter in the workplace </li></ul>
    2. 3. First Impressions The Rule of 12 in Business You never get a second chance to make a first impression. <ul><li>The first 12 words </li></ul><ul><li>The first 12 steps </li></ul><ul><li>The first 12 inches </li></ul><ul><li>The last 12 inches </li></ul>
    3. 4. Making a Good Impression <ul><li>A positive first impression during a job interview, business or social contact: </li></ul><ul><ul><li>is a lasting impression </li></ul></ul><ul><ul><li>is the first step to building a long-term relationship </li></ul></ul><ul><ul><li>helps you gain professional benefits </li></ul></ul><ul><ul><li>helps you achieve your fullest potential in your career choice </li></ul></ul>
    4. 5. The First Few Seconds <ul><li>People begin forming an option within seconds </li></ul><ul><li>A person may feel </li></ul><ul><ul><li>threatened, offended, or bored </li></ul></ul><ul><ul><li>comfortable, safe, or interested </li></ul></ul><ul><li>Difficult to reverse first opinion </li></ul>
    5. 6. Total Person Insight <ul><li>Books are judged by their covers, houses are appraised by their curb appeal, and people are initially evaluated on how they choose to dress and behave.In the meantime, a lot of opportunities can be lost. </li></ul><ul><li>Susan Bixler and Nancy Nix-Rice </li></ul><ul><li>Authors, The New Professional Image </li></ul>
    6. 7. Your Entrance and Carriage <ul><li>Hold your head up </li></ul><ul><li>Don’t slump </li></ul><ul><li>Project self-confidence with </li></ul><ul><ul><li>a strong stride </li></ul></ul><ul><ul><li>a friendly smile </li></ul></ul><ul><ul><li>good posture </li></ul></ul><ul><ul><li>a genuine sense of energy </li></ul></ul>
    7. 8. Your Entrance and Carriage <ul><li>The way you enter an office or business meeting can influence the image you project </li></ul><ul><li>If you feel apprehensive, try not to let it show </li></ul><ul><li>Set the stage for the meeting </li></ul>
    8. 9. Your Facial Expression <ul><li>After overall appearance, most visible part of you </li></ul><ul><li>Clues by which others read mood and personality </li></ul><ul><li>Clue to identify the inner feelings of another </li></ul>
    9. 10. Your Facial Expression <ul><li>Strongly influence people’s reactions to each other </li></ul><ul><li>Triggers positive or negative reactions </li></ul><ul><li>Smile is most recognizable signal in the world </li></ul><ul><li>People tend to trust a smiling face </li></ul>
    10. 11. Your Voice <ul><li>Your voice should reflect four qualities. </li></ul><ul><ul><li>Confidence </li></ul></ul><ul><ul><li>Enthusiasm </li></ul></ul><ul><ul><li>Optimism </li></ul></ul><ul><ul><li>Sincerity </li></ul></ul>
    11. 12. Your Voice <ul><li>Avoid… </li></ul><ul><ul><li>Dull speech </li></ul></ul><ul><ul><li>Talking too fast or slow </li></ul></ul><ul><ul><li>Monotone </li></ul></ul><ul><ul><li>Mumbling </li></ul></ul><ul><ul><li>Strong accent </li></ul></ul>
    12. 13. Introductions in Business I look upon every day to be lost, in which I do not make a new acquaintance~ Samuel Johnson <ul><li>Introducing yourself </li></ul><ul><li>Introducing others </li></ul><ul><li>Responding to introductions </li></ul><ul><li>What to do when you can’t </li></ul><ul><li>remember names </li></ul><ul><li>Secret to remembering names </li></ul>
    13. 14. Mixing and Mingling in Business <ul><li>Prepare in advance </li></ul><ul><li>Arrive early </li></ul><ul><li>Position yourself </li></ul><ul><li>Work the crowd </li></ul><ul><li>Don’t clump </li></ul><ul><li>Know when to leave </li></ul>
    14. 15. The Business Handshake Handshakes are the physical greetings that go with our words <ul><li>How to shake hands </li></ul><ul><li>When to shake hands </li></ul><ul><li>When not to shake hands </li></ul><ul><li>Handshakes to avoid </li></ul>
    15. 16. Your Handshake <ul><li>The message the handshake sends depends on several factors </li></ul><ul><ul><li>Degree of firmness </li></ul></ul><ul><ul><li>Degree of dryness of hands </li></ul></ul><ul><ul><li>Duration of grip </li></ul></ul><ul><ul><li>Depth of interlock </li></ul></ul><ul><ul><li>Eye contact during handshake </li></ul></ul>
    16. 17. Networking Etiquette <ul><li>Tell your name and what you do </li></ul><ul><li>Avoid negative talk </li></ul><ul><li>Follow up with contacts </li></ul>
    17. 18. Exchanging Business Cards <ul><li>Carrying your card </li></ul><ul><li>Presenting your card </li></ul><ul><li>Receiving a card </li></ul><ul><li>When to exchange cards </li></ul><ul><li>With whom to exchange cards </li></ul><ul><li>Never leave the office without a good supply. </li></ul>
    18. 19. Body Language <ul><li>A person’s posture, facial expressions, and gestures send messages. </li></ul><ul><li>Sometimes the message is loud and clear; sometimes its is open for interpretation. </li></ul><ul><li>Five places NOT to put your hands in business </li></ul>
    19. 20. Professional Presence <ul><li>Empowers us to be able to command respect in any situation </li></ul><ul><li>Permits us to project confidence that others can quickly perceive </li></ul><ul><li>Permits us to rise above the crowd </li></ul>
    20. 21. Professional Presence <ul><li>A dynamic blend of </li></ul><ul><ul><li>Poise </li></ul></ul><ul><ul><li>Self-confidence </li></ul></ul><ul><ul><li>Control </li></ul></ul><ul><ul><li>Style </li></ul></ul>
    21. 22. Surface Language <ul><li>A pattern of immediate impressions conveyed by appearance </li></ul><ul><ul><li>Clothing </li></ul></ul><ul><ul><li>Hairstyle </li></ul></ul><ul><ul><li>Fragrance </li></ul></ul><ul><ul><li>Jewelry </li></ul></ul><ul><li>People judge appearance before they judge your talents </li></ul><ul><li>Clothing is particularly important </li></ul>
    22. 23. Dressing for the Occasion By the time we meet and converse, we have already spoken to each other in an older more universal tongue <ul><li>Business professional attire </li></ul><ul><li>Personal props and accessories </li></ul><ul><li>The real meaning of business casual </li></ul>
    23. 24. Typical Casual-Dress Guidelines <ul><li>Wear formal business dress when meeting with customers or clients </li></ul><ul><li>Respect the boundary between work and leisure clothing </li></ul><ul><li>Wear clothing that is clean and neat and that fits well </li></ul>